SaaS Security
Support on Data Security
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        SaaS Security Docs
Support on Data Security
Learn about the cloud apps, file types, content, languages, and remediation
        capabilities that are supported on Data Security.
    
  | Where Can I Use This? | What Do I Need? | 
|---|---|
                                
  | 
                                
 Or any of the following licenses that include the Data Security license: 
                                
  | 
The following information provides a comprehensive look at support on Data Security and is uniquely tied to a given cloud app’s API.
This support does not include planned support; if you have an interest in a
            specific support, contact your SaaS Security Support Engineer (SE).
- Applications
 - Content, Remediation, and Monitoring
 - File Types (Scanning Assets)
 - Files Types (WildFire Analysis)
 - Selective Scanning
 - Languages
 
Supported SaaS Applications on Data Security
Data Security provides a consistent security policy for your applications to
  detect data exfiltration and malware propagation. 
    SaaS applications are cloud apps owned and managed by
an application service provider, but you retain full control of
the data, including who can create, access, share, and transfer
information stored in the hosted application. Although most SaaS
applications allow you to configure rules about sharing and exposing
data, rules vary from application to application, which makes it
challenging to ensure consistent security policy across all applications,
assets, and users. 
Data Security provides centralized policy and enforcement for your applications so you
   can protect your corporate data at all times. The service scans content to detect data
   exfiltration and malware propagation, monitors user activity, and provides activity-based
   alerting to notify you of malicious or risky behavior. This visibility allows you to assess
   incidents, quarantine users and data, and remediate any violations to protect against threats
   caused by malware, inadvertent sharing, excessive permissions, and data exposure.
The events you see for SaaS Security (either on the classic SaaS Security Console or on the new
    Cloud Management Console) are of two types—legacy and new. All legacy connectors present each
    and every event independent of DLP match criteria. However, new connectors present only those
    events that meet the DLP match criteria. Check your connector type in the following table to
    know how events are presented.
Cloud Application  | Version Support  | Description & Scan
and Remediation Support  | 
|---|---|---|
Amazon S3 (Legacy)  | N/A | On the Simple Storage Service (S3), Data Security scans files in S3 buckets.   | 
Bitbucket (New)  | Free Standard Premium  | Bitbucket Cloud is a Git repository management solution. 
        | 
Box (Legacy)  | Business Business Plus Enterprise  | Box is a cloud-based file sharing and collaboration application. 
        | 
| 
        ChatGPT 
       | 
        Enterprise 
       | 
        ChatGPT is a chatbot and virtual assistant application. 
       
              
       | 
Cisco Webex Teams (Legacy)  | Starter Plus Business Enterprise   | Webex Teams is a cloud-based teamwork application that
supports file sharing and secure messaging. If you're using the Standard service plan for Cisco Webex Teams, consider upgrading to the Pro
         Pack service plan before you add the app to Data Security. The Pro Pack plan
         provides visibility into events such as messages and files posted on the app, and users
         added to spaces, occurring more than 90 days ago.  | 
Confluence (Legacy)  | Confluence Cloud    | Confluence is a centralized platform for
knowledge sharing, document management, and project planning. 
       
              Data Security does not scan Confluence Free versions.  | 
Confluence Data Center (New)  | 7.8 to 7.20  8.0   | Confluence Data Center is a centralized
platform for knowledge sharing, document management, and project planning. 
        | 
Dropbox (Legacy)  | Business Standard Advanced Enterprise   | Dropbox is a personal cloud storage service
used for file sharing and collaboration. 
        | 
GitHub (New)  | Pro  | GitHub is a collaborative web-based service
that helps teams with source control management. 
        | 
Gmail (Legacy)  | Business Enterprise   | Gmail is a web-based email service. In addition to scanning content for this cloud app, Data Security enables you to identify if users have configured email forwarding rules
        in their Inbox. 
              
               | 
| 
               Google Chat 
              (New) 
             | 
               All 
             | 
               Google Chat is a communication service. It provides direct messaging, group
                conversations, and spaces, which allow you to create and assign tasks and share
                files in a central place in addition to chatting. 
              
              
             | 
| 
               Google Cloud Storage 
              (Legacy) 
             | 
               Business 
              Enterprise  
             | 
               Google Cloud Storage is a cloud computing service. 
              
              
             | 
Google Drive (Legacy)  | Business Enterprise  | Google Drive is a cloud storage and file
backup application. Both My Drive and Shared Drives are supported. 
        | 
Jira (New)  | Free Standard Premium Enterprise  | Jira is a suite of agile work management solutions that enable team collaboration. 
        | 
Jira Data Center (New)  | Free Standard Premium Enterprise  | Jira Data Center is a suite of agile work
management solutions that enable team collaboration. 
        | 
| 
               Microsoft Azure Storage 
              (Legacy) 
             | 
               Business and Enterprise 
             | 
               Microsoft Azure Storage is a Cloud Computing service. 
              
              
             | 
| 
               Microsoft Exchange 
              (Legacy) 
             | 
               Home and Firstline Workforce are not supported 
             | 
               Microsoft Exchange is a web-based email service. In addition to scanning content
                for this cloud app, Data Security enables you to identify users who have
                configured email retention policies other than those policies configured by the
                corporate administrator, and if users have configured email forwarding rules in
                their Inbox. 
              
              
             | 
Microsoft Teams (New)  | Microsoft 365 Business Standard  | On Microsoft Teams, you can scan channel
messages and direct chats. Attachments are supported using Office 365. 
       
       Due to new Microsoft licensing requirements, Microsoft Teams
        connector will work only for customers running the E5 licenses.  | 
Office 365 (Legacy)  | Home and Frontline Workforce are not supported  | Office 365 support includes all versions
of OneDrive and SharePoint. 
       
       Data Security will scan files uploaded by external collaborators only if those
         external collaborators are added to the Azure Active Directory as External.  | 
| 
               Salesforce 
             | 
               Standard 
              Premier 
              Sandbox 
             | 
               Salesforce is a customer relationship management (CRM) service. Data Security scans both structured and unstructured content. 
              
              
             | 
ServiceNow (Legacy)  | N/A  | ServiceNow is cloud-based tool to help businesses create
digital workflows to manage operations. 
        | 
| 
        ShareFile 
       (Legacy) 
       | 
               Advanced 
              Premium 
              Industry Standard 
       Virtual Data Room 
       | 
        ShareFile is a file synchronization and storage service. 
       
       
       | 
| 
        Slack Enterprise 
       | 
        Slack Enterprise (new) 
       | 
        Slack is a cloud-based team collaboration tool. 
       
       
       In addition to the Grid license, Data Security also
        supports the Select license for Slack Enterprise.  | 
| 
        Slack Pro and Business 
       | 
        Pro and Business (new) 
       | 
        Slack is a cloud-based team collaboration tool. 
       
       
       In addition to the Grid license, Data Security also
        supports the Select license for Slack Enterprise V2.  | 
| 
        Workday 
       | 
        N/A 
       | 
        Workday is a provider of enterprise cloud applications for finance and human resources,
        helping customers adapt and thrive in a changing world. 
       
       
       | 
Zendesk (New)  | Free Team Professional Enterprise  | Zendesk Support (aka Zendesk Suite) is an
integrated help center and community forum with the ability to interact with
customers using messaging, live chat, social, email, and voice. 
        | 
Zoom (New)  | Business Enterprise  | Zoom is a cloud-based team collaboration
tool. 
        | 
Supported Content, Remediation and Monitoring
View the list of supported SaaS applications and their supported remediation options on
            Data Security.
    Before you add a cloud app to Data Security, learn about the scan, remediation, and
            monitoring features that Data Security supports for your cloud app. Usually
            when a remediation capability isn't supported, it’s due to the cloud app’s API. However,
            as a cloud app’s API changes often Data Security is able to expand support.
            Unless otherwise stated, forward scan includes new assets, deleted assets, and updated
            content on assets. Additionally, sometimes a feature isn't relevant to a cloud app’s
            paradigm (for example, the cloud app doesn’t have folders), and so the
            feature isn’t applicable.
- Content Support on Data Security
 - Remediation Support on Data Security
 - Incident Management Support on Data Security
 - User Activity Support on Data Security
 - Snippet Support on Data Security
 
Content Support on Data Security
Scan content support is different from remediation support. Data Security can scan
                content based on supported file types and supported languages, but
                within that remediation depends on the cloud app. Additionally, Data Security offers different types of scan methods based on the type of cloud app and not all
                exposure levels apply to some cloud apps. Additionally, unless otherwise stated,
                Forward Scan typically includes new assets, deleted assets, and content updates on
                assets.
  Cloud App  | Scan Content  | Scan Methods  | Exposure  | Notes  | ||
|---|---|---|---|---|---|---|
Backward Scan  | Forward Scan  | Group-Based  | ||||
Amazon S3  | Buckets, Files  | Yes  | Yes  | No  | Internal, External, Public   | —  | 
Bitbucket  | Commit files, Repository  | Yes  | Yes  | n/a  | Internal, Public  | 
                                 By default, the backward scan limit is set to 1 year. If you wish
                                    to extend this limit to more than 1 year, contact SaaS Security
                                    Technical Support.   | 
Box  | Files, Folders  | Yes  | Yes  | Yes  | All  | —  | 
| 
                                 ChatGPT Enterprise 
                             | 
                                 Messages, files uploaded, and files generated by GPT 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 No 
                             | 
                                 Internal, External, Public, Company  
                             | 
                                 — 
                             | 
Cisco Webex Teams  | Rooms, Messages, Files	  | Yes  | Yes  | No  | Internal, External, Public  | —  | 
Confluence  | Page content, Attachments, Comments  | Yes  | Yes  | No  | Internal, External,Public   | Internal exposure is supported only when you have your email visibility set to global visibility
                                    in the Confluence app. Data Security does not scan
                                    personal spaces. 
                                Data Security does not scan Confluence Free
                                        versions.  | 
Confluence Data Center  | Page content, Attachments, Comments  | Yes  | Yes  | No  | Internal, External, Company  | 
                                 By default, the backward scan limit is set to 1 year. If you wish
                                    to extend this limit to more than 1 year, contact SaaS Security
                                    Technical Support.  
                             | 
Dropbox ( Individual Folder and Team Folder)  | Files, Folders  | Yes  | Yes  | No  | All  | —  | 
GitHub   | Files, Folders  | Yes  | Yes  | No  | Internal, Public  | 
                                 Backward scanning is supported up to 1 year only. 
                             | 
Gmail  | Email content, Attachments  | No  | Yes  | No  | Internal, External   | 
                                 For internal emails, only attachments are scanned. For external
                                    emails, both email content and attachments are scanned.  | 
| 
                                 Google Chat 
                             | 
                                 Messages, Files uploaded from device 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 No 
                             | 
                                 Internal, External 
                             | 
                                 — 
                             | 
| 
                                 Google Cloud Storage (GCP) 
                             | 
                                 Projects, Buckets, Files 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 Internal, External,Public  
                             | 
                                 — 
                             | 
Google Drive - My Drive  | Files, Folders  | Yes  | Yes  | Yes  | All  | 
                                 — 
                             | 
Google Drive - Shared Drives  | Files, Folders  | Yes  | Yes  | Yes  | All  | 
                                 — 
                             | 
| 
                                 Jira 
                             | 
                                 Issue Descriptions, Comments, Attachments, Projects 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 n/a 
                             | 
                                 n/a 
                             | 
                                 By default, the backward scan limit is set to 1 year. If you wish
                                    to extend this limit to more than 1 year, contact SaaS Security
                                    Technical Support.  
                                Data Security does not scan Jira Free versions.  | 
Jira Data Center  | Issue Descriptions, Comments, Attachments, Projects  | Yes  | Yes  | n/a  | No  | 
                                 Data Security performs a backward scan spanning 15 years
                                    from the date of onboarding for both existing and new customers.
                                    The default rate limit is 100 requests per second, but you can
                                    also set your own limit. This rate limit is divided between
                                    forward and backward scans. When the rate limit reaches 60% of
                                    the threshold, the backward scan halts. However, it resumes once
                                    the rate limit falls below this threshold. The recommended rate
                                    limit is 10 requests per second. A minimum rate limit of 2
                                    requests per second is recommended so that your forward scanning
                                    is not adversely affected.  | 
| 
                                 Microsoft Azure Storage 
                             | 
                                 Storage Accounts, Containers, Files 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 Internal, External,Public  
                             | 
                                 — 
                             | 
Microsoft Exchange  | Email content, Attachments  | No  | Yes  | No  | Internal, External  | 
                                 For internal emails, only attachments are scanned. For external
                                    emails, both email content and attachments are scanned. 
                             | 
Microsoft Office 365 - OneDrive  | Files, Folders  | Yes  | Yes  | Yes  | All  | Data Security will scan files uploaded by external collaborators only if those external
                                    collaborators are added to the Azure Active Directory as
                                        External. 
                                Rescan support: Yes  | 
Microsoft Office 365 - SharePoint  | Files, Folders  | Yes  | Yes  | No  | All  | 
                                 Rescan support: Yes 
                             | 
Microsoft Teams  | Channel Messages, Direct Chats  | No  | Yes  | n/a  | Internal, External,Company  | Attachments/Files are supported via Sharepoint Office 365. 
                                Due to new Microsoft licensing
                                    requirements, Microsoft Teams connector will work only for
                                    customers running the E5 licenses.  | 
| 
                                 Salesforce V2 
                             | 
                                 Files, Chatter, and Tables (optional)  
                             | 
                                 Yes (Files, Chatter)  
                             | 
                                 Yes (Files, Chatter, Selected tables) 
                             | 
                                 No 
                             | 
                                 Yes (Files only)  
                             | Refer to the onboarding procedure for additional notes. | 
ServiceNow  | Tables, Attachments  | Yes  | Yes  | No  | All  | —  | 
| 
                                  ShareFile 
                             | 
                                 Files, Folders  
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 No 
                             | 
                                 All 
                             | 
                                 — 
                             | 
Slack Enterprise  | Files, Messages  | Yes  | Yes  | No  | Internal, External  | 
                                
  | 
Slack Pro and Business  | Files, Messages  | No  | Yes   | No  | No  | Forward Scan: scans for new assets only—not
deleted assets and content updates on assets. If you onboarded your app instance before 7 December 2024: Reauthenticate your instance so that
                                        Data Security scans private channels and direct
                                    messages.  | 
Zendesk  | Files, Attachments  | No  | Yes  | n/a  | Internal  | Forward Scan: scans for new assets only—not
deleted assets and content updates on assets.  | 
Zoom  | Chats, Messages, Transcripts  | No  | Yes  | No  | None  | Scan support for messages including private
and public channels and direct messages within Team Chat. Support
for cloud-recorded, zoom meeting voice transcripts when related
settings are enabled on Zoom.  | 
Remediation Support on Data Security
The following table outlines support by remediation
capability.
- When an admin quarantine is supported, unless otherwise stated, all file actions within that quarantine are also supported, including Delete asset, Restore assets, and Download asset.
 - When admin quarantine is supported, the assets that you can quarantine and the quarantine actions (for example, Download) that you can perform on them include all those that also have scan support, unless otherwise stated.
 - All cloud apps support basic incident management actions, including Send Admin Alert and Create Incident, unless otherwise stated.
 
Automatic Remediation of Incidents on Data Security
The following automatic remediation of incidents is supported.
    
    
  Notifications via Slack is supported for all apps. However, ensure that you
                        have onboarded the Slack Enterprise or Slack Pro and Business
                        app so that Data Security can send notifications through
                        Slack.
| 
                                     Cloud App 
                                 | 
                                     Incident Autoremediation 
                                 | 
                                     Notes 
                                 | ||||
|---|---|---|---|---|---|---|
| 
                                     Asset Quarantine 
                                 | 
                                     Change Sharing 
                                    Remove Public Links 
                                    (Files & Folders) 
                                 | 
                                     Notifications 
                                 | ||||
| 
                                     User 
                                 | 
                                     Admin 
                                 | 
                                     Direct Link 
                                 | 
                                     Inherited Link 
                                 | 
                                     Notify File Owner 
                                 | ||
| 
                                     Amazon S3 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                    Only files 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     Bitbucket 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Box 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                    Only files 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     ChatGPT 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Cisco Webex Teams 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     Confluence 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                    Only files 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Confluence Data Center 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                    Only attachments 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     Dropbox - Individual Folder 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                    Only files 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Dropbox - Team Folder 
                                 | 
                                     n/a 
                                 | 
                                     Yes 
                                    Only files 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     GitHub  
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     Gmail 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     Google Chat 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                 | 
                                     Supports deletion of messages. 
                                    Due to Google Chat app constraints, remediation for Direct
                                        Messages with external users isn’t supported. 
                                 | 
| 
                                     Google Cloud Storage (GCP) 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                    Only files 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Google Drive - My Drive 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Google Drive - Shared Drives 
                                 | 
                                     n/a 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     n/a 
                                 | 
                                     — 
                                 | 
| 
                                     Jira Data Center 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Jira 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Microsoft Azure Storage 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                    Only files 
                                 | 
                                     Yes, Only Folders 
                                 | 
                                     Yes, Only Folders 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     Microsoft Exchange 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     Microsoft Office 365 - OneDrive 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                    Only files 
                                 | 
                                     Yes 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Microsoft Office 365 - SharePoint 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                    Only files 
                                 | 
                                     Yes 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Microsoft Teams 
                                 | 
                                     Yes  
                                 | 
                                     No 
                                 | 
                                     n/a 
                                 | 
                                     n/a 
                                 | 
                                     Yes 
                                 | 
                                     Quarantine for Attachments is supported using Office 365. 
                                 | 
| 
                                     Salesforce 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     ServiceNow 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     ShareFile 
                                 | 
                                     No 
                                 | 
                                     Yes 
                                    Only files 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
| 
                                     Zendesk 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     Zoom 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
Manual Remediation Support on Data Security
The ability to manually remediate assets depends on your SaaS app.
  | 
                                     Cloud App 
                                 | 
                                     Manual Remediation 
                                 | 
|---|---|
| 
                                     ChatGPT Enterprise 
                                 | 
                                     The following manual remediation activities are supported: 
                                
  | 
| 
                                     Slack Enterprise 
                                 | 
                                    
  | 
Post-Remediation of Incidents on Data Security
You can delete, restore, or download a quarantined file after performing a remediation action
                    (for example quarantine or incident generation).
  | Post-Remediation | Notes  | |||
|---|---|---|---|---|
Cloud App  | Admin Quarantine Actions  | |||
Delete  | Restore  | Download  | ||
Amazon S3  | Yes  | Yes  | Yes  | —  | 
Bitbucket  | No  | No  | No  | —  | 
Box  | Yes  | Yes  | Yes  | —  | 
| 
                                     ChatGPT 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
Cisco Webex Teams  | No  | No  | No  | 
                                     — 
                                 | 
Confluence  | Yes  | Yes  | Yes  | —  | 
Confluence Data Center  | Yes  | Yes  | Yes  | —  | 
Dropbox - Individual Folder  | Yes  | Yes  | Yes  | —  | 
Dropbox - Team Folder  | Yes  | Yes  | Yes  | —  | 
GitHub  | No  | No  | No  | —  | 
Gmail  | No  | No  | No  | —  | 
| 
                                     Google Chat 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
| 
                                     Google Cloud Storage (GCP) 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
Google Drive - My Drive  | Yes  | Yes  | Yes  | When a file is restored from Admin Quarantine, collaborators
are not restored.  | 
Google Drive - Shared Drives  | Yes  | Yes  | Yes  | When a file is restored from Admin Quarantine, collaborators
are not restored.  | 
Jira Data Center  | No  | No  | No  | —  | 
Jira  | No  | No  | Yes  | —  | 
| 
                                     Microsoft Azure Storage 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
Microsoft Exchange  | No  | No  | No  | —  | 
Microsoft Office 365 - OneDrive  | Yes  | Yes  | Yes  | |
Microsoft Office 365 - SharePoint  | Yes  | Yes  | Yes  | |
Microsoft Teams  | None supported  | Quarantine for Attachments are supported
using Office 365.  | ||
| 
                                     Salesforce 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     No 
                                 | 
                                     — 
                                 | 
ServiceNow  | No  | No  | No  | —  | 
| 
                                     ShareFile 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     Yes 
                                 | 
                                     — 
                                 | 
Slack Enterprise  | Yes  | Yes  | No  | Delete and Restore options available only for quarantined assets.  | 
Slack Pro and Business  | No  | No  | No  | —  | 
Zendesk  | No  | No  | No  | —  | 
Zoom  | No  | No  | No  | —  | 
Incident Management Support on Data Security
Specific SaaS apps provide for incident management of incidents:
    Incidents Support on Data Security
The ability to display incidents and other related data depends on the SaaS app.
                    Unless otherwise stated, incidents account for all supported content for a given
                    SaaS app. Incidents are created based on the policy that is configured. It can
                    either be the default policy or a custom policy
User Activity Support on Data Security
Cloud App  | Activity Monitoring   | Activity Alerting   | Folder Monitoring   | Notes  | 
|---|---|---|---|---|
Amazon S3  | Yes  | Yes  | No  | —  | 
Bitbucket  | Yes  | Yes  | No  | —  | 
Box  | Yes  | Yes  | Yes  | —  | 
| 
                                 ChatGPT 
                             | 
                                 No 
                             | 
                                 No 
                             | 
                                 No 
                             | 
                                 — 
                             | 
Cisco Webex Teams  | No  | No  | No  | —  | 
Confluence  | Yes  | Yes  | No  | —  | 
Confluence Data Center  | Yes  | No  | No  | —  | 
Dropbox - Individual Folder  | Yes  | Yes  | Yes  | —  | 
Dropbox - Team Folder  | Yes  | Yes  | Yes  | —  | 
GitHub  | No  | No  | No  | —  | 
Gmail  | Yes  | Yes  | n/a  | —  | 
| 
                                 Google Chat 
                             | 
                                 No 
                             | 
                                 No 
                             | 
                                 No 
                             | 
                                 — 
                             | 
| 
                                 Google Cloud Storage (GCP) 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 n/a 
                             | 
                                 — 
                             | 
Google Drive - My Drive  | Yes  | Yes  | Yes  | —  | 
Google Drive - Shared Drives  | Yes  | Yes  | Yes  | —  | 
Jira Data Center  | No  | No  | n/a  | —  | 
Jira  | Yes  | Yes  | n/a  | —  | 
| 
                                 Microsoft Azure Storage 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 n/a 
                             | 
                                 — 
                             | 
Microsoft Exchange  | Yes  | No  | n/a  | —  | 
Microsoft Office 365 - OneDrive  | Yes  | Yes  | No  | —  | 
Microsoft Office 365 - SharePoint  | Yes  | Yes  | No  | —  | 
Microsoft Teams  | Yes  | No  | n/a  | —  | 
Salesforce  | Yes  | Yes  | n/a  | —  | 
ServiceNow  | Yes  | Yes  | n/a  | —  | 
| 
                                 ShareFile 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 No 
                             | 
                                 — 
                             | 
Slack Enterprise  | No  | No  | n/a  | —  | 
Slack Pro and Business  | No  | No  | No  | —  | 
| 
                                 Workday 
                             | 
                                 Yes 
                             | 
                                 Yes 
                             | 
                                 No 
                             | 
                                 — 
                             | 
Zendesk  | No  | No  | No  | —  | 
Zoom  | No  | No  | No  | —  | 
Snippet Support on Data Security
A snippet enables you to investigate a pattern match. Data Security supports snippets
                for most cloud apps. However, snippets might not be available for you if: 
- Data Security does not support snippets for your cloud app or the specific asset type (file vs. chat)
 - You have not set Write access for Request Snippets in Common Services.
 
Supported File Types for Scanning Assets
Learn about the file type categories that Data Security supports for asset
        scanning.
    Data Security supports the file type categories listed below to scan assets. Data Security extracts metadata and contextual content for more than 100 file
            formats. For the supported categories listed below, Data Security supports all
                Apache Tika file types.
The following table lists the supported file categories. The example file types don't represent a
            complete list—rather, commonly used formats: this list changes as the underlying
            technology supports new file types. Use the examples to gauge the scope of the file
            categories.
Data Security supports file size up to 25 MB for all SaaS Applications. Data Security will not scan files larger than 25 MB.
File Type Category  | Scanning Support  | Example File Types  | 
|---|---|---|
Hyper Text Markup Language  |  
                
             | htm, xhtml, ETC.  | 
XML and derived formats  |  
                
             | ooxml, ETC.  | 
Microsoft Office, OLE-based and XML-based  |  
                
             | doc, docx, ETC.  | 
Source code  |  
                
             | Java, C, C++, ETC.  | 
Mail  |  
                
             | MS Outlook msg, MS Outlook pst, RFC 822,
mbox, ETC.  | 
Executable programs and libraries  |  
                
             | Windows EXE, Linux/BSD, ETC.  | 
Open Document Format  |  
                
             | odf, ETC.  | 
iWorks  |  
                
             | numbers, pages, keynote, ETC.  | 
Portable Document Format  |  
                
             | pdf, ETC.  | 
Electronic Publication Format  |  
                
             | ePub, ETC.  | 
Rich Text Format  |  
                
             | rtf, ETC.  | 
Compression and packaging format  |  
                
             | tar, rar, zip, 7zip, ETC.  | 
Text  |  
                
             | txt, ETC.  | 
Feed and Syndication  |  
                
             | RSS, Atom, IPTC ANPA, ETC.  | 
Help formats  |  
                
             | chm, ETC.  | 
Java class files and archives  |  
                
             | jar, ETC.  | 
Font formats  |  
                
             | TrueType, Adobe Font, ETC.  | 
Supported File Types for WildFire Analysis
Learn about the file type categories that Data Security supports for WildFire
        analysis.
    Data Security supports the file type categories listed below for WildFire analysis. Data Security sends files to WildFire to scan for malware. For the supported
            categories listed below, Data Security supports all WildFire file types.
The following table lists the supported file categories. The example file types don't represent a
            complete list—rather, commonly used formats: this list changes as the underlying
            technology supports new file types. Use the examples to gauge the scope of the file
            categories.
  File Type Category  | WildFire Analysis Support  | Example File Types  | 
|---|---|---|
Android application package  |  
                
             | apk, ETC.  | 
Adobe Flash  |  
                
             | .swf, ETC.  | 
Java Archive  |  
                
             | jar, ETC.  | 
Microsoft Office  |  
                
             | docx, xlsx, pptx, ooxml, ETC.  | 
Portable Executable  |  
                
             | pe, exe, ETC.  | 
Portable Document Format  |  
                
             | pdf, ETC.  | 
Mac OS X  |  
                
             | dmg, pkg, ETC.  | 
Archive  |  
                
             | rar, 7z, ETC.  | 
Linux  |  
                
             | elf, ETC.  | 
Script  |  
                
             | bat, js, vbs, ps1, ETC.  | 
Supported SaaS Applications with Selective Scanning
Learn about the cloud apps and asset types that are supported
with group-based selective scanning.
    Group-based selective scanning is available on the following cloud apps. Not all cloud apps are
            conducive to selective scanning. A cloud app must integrate with Azure Active Directory
            Services or other Identity Providers (through Cloud Identity Engine) and must enforce file
            ownership. Many cloud apps are designed to share files with multiple owners, so they
            don’t have the necessary characteristics to work in a selective scanning framework.
If you want similar results for Google Drive, use OU scanning.
| Cloud App | Selective Scanning Supported | Notes | 
|---|---|---|
Box  | 
                             Yes 
                         | —  | 
Microsoft Office 365 — OneDrive  | 
                             Yes 
                         | —  | 
| 
                             Google Drive 
                         | 
                             Yes 
                         | 
                             OU Scanning 
                         | 
Supported Languages for Scanning Assets
This section lists the different languages that Data Security supports when
        scanning assets.
    Data Security can scan content in the following languages to detect and
            prevent data exposure:
- English
 - German
 - Japanese
 - Spanish
 - Italian
 - French
 - Dutch
 - Portuguese