>
    Begin Scanning a Zoom App
    Focus
    Download PDF
    Focus
    1. Home
    2. SaaS Security
    3. Onboard Sanctioned SaaS Apps to Data Security
    4. Begin Scanning a Zoom App
    Download PDF
    SaaS Security

    Begin Scanning a Zoom App

    Table of Contents

    Begin Scanning a Zoom App

    Authorize Data Security to connect to Zoom to scan all content shared within the app.
    Where Can I Use This?What Do I Need?
    • Strata Cloud Manager
    • Data Security license
    Or any of the following licenses that include the Data Security license:
    • CASB-X
    • CASB-PA
    Support for automated remediation capabilities varies by SaaS application.

    Supported Content

    The following table lists the supported content for the Zoom app.
    Support For
    Details
    Scan Content
    		Chats, Messages, Transcripts
    Scan support for messages including private and public channels and direct messages within Team Chat.
    Support for cloud-recorded, zoom meeting voice transcripts when related settings are enabled on Zoom.
    Backward Scan
    No
    Forward Scan
    Yes
    Selective Scan
    No
    Exposure
    No
    Remediation Actions
    • User Quarantine—No
    • Admin Quarantine—No
    • Change Sharing—No
    Notifications
    • Notify File Owner—No
    • Notify Via Slack—Yes (applicable only if you have onboarded Slack Enterprise or Slack Pro and Business)
    Post-Remediation Actions (Actions after Admin Quarantine):
    No
    User Activities
    • Activity Monitoring—No
    • Activity Alerting—No
    • Folder Monitoring—No
    Snippet Support
    Yes
    Known License/Version restrictions
    Supported Versions
    • Business
    • Enterprise
    Caveats/Notes
    None

    Onboard Zoom App

    For Data Security to scan assets, you must consent to specific permissions during adding the Zoom app.
    1. Prerequisites to be completed on Zoom
      1. Ensure that you have a Zoom account with Administrator role.
      2. Enable audio transcription on Zoom.
        Zoom supports audio transcript when you record on Cloud, not Local.
      3. (Recommended) Add your Zoom domain as an internal domain.
      4. Sign out of all Zoom accounts.
        Doing so ensures that you sign in under the correct account. Additionally, Chrome caches credentials. Log in using an Incognito window to avoid applying those cached credentials.
    2. Onboard Zoom App to Data Security
      1. Log in to Strata Cloud Manager.
      2. Select ManageConfigurationSaaS SecurityData SecurityApplicationsAdd ApplicationZoom .
      3. Select Connect to Zoom Account.
      4. Enter your team’s Zoom domain, then Continue.
      5. Sign in to Zoom account with Administrator role.
      6. Review and Authorize the requested permissions.
        Data Security requires these permissions to scan your assets on Zoom.
        On successful onboarding, the following message is displayed.
        After authentication, Data Security adds the new Zoom app to the list of Cloud Apps as Zoom n, where n is the number of Zoom app instances that you have connected to Data Security.
    3. Post Onboarding Steps
      1. Click View Onboarding Status
        The various details about the onboarded Zoom App are displayed.
      2. (Optional) Give a descriptive name to the Zoom instance to differentiate this instance of Zoom from other instances.
      3. Add policy rules.
        When you add a cloud app, Data Security automatically scans the app against the default data patterns and displays any match occurrences. As a best practice, consider the business use of your app to determine whether you want to Add a New Data Asset Policy to look for incidents unique to Zoom.
      4. Configure or edit a data pattern.
        You can Configure Data Patterns to identify specific strings of text, characters, words, or patterns to make it possible to find all instances of text that match a data pattern you specify.
      5. Start Scanning Zoom App.
        To start scanning the new Zoom app for risks, select ManageConfigurationSaaS SecurityData SecurityApplicationsZoomView Settings...Start Scanning.
        Data Security scans all assets in the associated Zoom App and identifies incidents. Depending on the number of Zoom users and assets, it might take some time for Data Security to complete the process. However, you can Monitor Scan Results on the Dashboard and begin to Assess Incidents. Monitoring the progress of the scan during the discovery phase enables you to Fine-Tune Policy rules to modify the match criteria and ensure better results.

    Troubleshooting Onboarding for Zoom App

    To ensure that your app has onboarded correctly without any issues in authentication or permissions, Data Security performs validation checks between the onboarding and scanning process. You can start scanning only after a successful validation. For Zoom, the following validation happens:
    • Validating Permissions
    After the validation is successful, Data Security displays the following:
    If the Validating Permissions check fails, try the following:
    1. Ensure you have administrator permissions.
    2. Go to your Zoom app directory and check if your Palo Alto Networks application is listed in the list of installed apps. Following are the app names for specific regions:
      • India region: SAAS Security API for Zoom - IN
      • Australia region: SaaS Security API for Zoom -AUS
      • Japan region: Palo Alto Networks NG-CASB - JP
      • UK region: Palo Alto Networks NG-CASB - UK
      • EU region: SaaS Security API for Zoom EU
      • APAC region: SaaS Security API for Zoom - APEC
      • US region: SaaS Security API for Zoom - US
    Handling Errors
    The most common issue related to onboarding a Zoom App is given in the following table:
    Symptom
    Explanation
    Solution
    Audio transcript (.VTT) assets don't display in SaaS Security web interface.
    Data Security can't detect audio transcripts if you don’t have audio transcript enabled on Zoom.
    Enable audio transcript as outlined in prerequisites.
    If the issue persists, contact SaaS Security Technical Support.

    © 2025 Palo Alto Networks, Inc. All rights reserved.