Strata Cloud Manager
Incidents and Alerts: Prisma Access
Table of Contents
Incidents and Alerts: Prisma Access
Learn about incidents and alerts in Prisma Access.
| Where Can I Use This? | What Do I Need? |
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Select to get started. The Incidents and Alerts available in your environment
depend on your licenses.
Get an Overview
See an Overview of Incidents and Alerts
information related to your Prisma Access environment. The Incidents and Alerts
available in your environment depend on your licenses.
See All Incidents
View the Incident List, which shows all incidents
in your environment. Use the Add Filter drop-down to select
Incidents by the columns in the table (you can filter on more than one). From within
the table, select any Incident to view its detailed
information.
View Priority Alerts
See Priority Alerts, which describe the status
of your Prisma Access environment.
View Informational Alerts
View Informational Alerts, which notify you
about upcoming software upgrades and status for upgrades that are in progress or
completed.
Notification Profiles
From Notification Profiles, you can view
information about Notification Subscriptions and create a new
or modify an existing Notification Profile.
ServiceNow Audit Log
If you're using ServiceNow, you can review the ServiceNow Audit Log, which shows you each
ServiceNow Incident ID. It also shows you the ServiceNow
operations performed on each Incident, such as Create, Update, and Delete.
Incident Settings
From Incident Settings, you can customize the
incidents you receive by Incident category and Incident code.
Incidents and Alerts by Code
View incidents and alerts by their code IDs, understand the problems and issues they
describe, and find out how to remediate them. Incidents and alerts are categorized
by license:
For information about Incidents and Alerts, see the Incidents and Alerts Reference Guide.
For information about ServiceNow integration, see Integrate ServiceNow with Prisma Access in
the Integrations Guide.