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Next-Gen Trust Security

Monitoring Your Deployed VSatellites

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Monitoring Your Deployed VSatellites

Use the VSatellite's page to monitor your deployed VSatellites. From the Drawer view, you can do the following:

view a VSatellite's current status
verify the last time a VSatellite checked in to Next-Gen Trust Security
view each VSatellite's list of currently supported services

To Monitor a VSatellite

Sign in to Next-Gen Trust Security.
Click Configuration > VSatellites.
Select the VSatellite you want to monitor.
You can view the status of a VSatellite by looking in the Status column of the VSatellites List view or at the top of the slideout drawer under the VSatellite's name.
(Optional) Scroll to the Supported Services table to view the list of services assigned to the selected VSatellite.
To view the details of a specific service, click a service's name.

Unhealthy Status in HSM-Protected DEK Deployments

If your tenant is configured to use HSM-protected DEK, a VSatellite may enter an Unhealthy state due to issues related to HSM access or configuration.

Common causes include:

The HSM is unreachable from the VSatellite host.
Incorrect HSM-related configuration values were provided during installation (for example, an incorrect PIN, client path, library path, or configuration file).
The DEK is missing or was deleted from the HSM partition.
The VSatellite was installed using a different HSM or partition than other VSatellites.

In some cases, the VSatellite may automatically return to a healthy state after HSM connectivity or configuration issues are resolved.

Note: HSM-related configuration values are not fully validated during installation. A VSatellite can deploy successfully and still enter an Unhealthy state if issues are detected later.

For details about HSM requirements, limitations, and lifecycle behavior, see Using HSM-protected DEK with VSatellites.

What's Next?

Get help troubleshooting your VSatellites.

Managing Your VSatellites

Renaming VSatellites