Prisma Access Browser Extension Troubleshooting

Table of Contents

Occasionally there are issues with the PABX extension. Here are some ideas on how to see what is wrong so that you can send the proper information to support.

Where Can I Use This?	What Do I Need?
Strata Cloud Manager Prisma Access Browser standalone	`Prisma Access` with Prisma Access Browser bundle license or Prisma Access Browser standalone license Superuser or Prisma Access Browser role

Occasionally, the Prisma Access Browser Extension may experience minor issues that can be easily resolved through basic troubleshooting. The Troubleshooting page is designed to be simple and user-friendly, offering convenient access to essential information.

You can access the page by clicking the shield icon in the extension view.

This page provides essential information about the extension, enabling support personnel to quickly review common actions and address potential issues. You can ask your users to send you a copy of the page so that you can see the values.

To view the Troubleshooting page for the Prisma Access Browser Extension:

Click the Prisma Access Browser Extension icon in the browser toolbar.
Click on the shield icon to open the Troubleshooting page.
The Troubleshooting page includes some basic information about the extension and other related components. If there are issues, your support team will need this information to assist you.

The Links & Quick Actions section displays some basic troubleshooting that should correct the majority of issues. The information can help the user tell you what is wrong.