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    PAN-OS 11.0.0 Known Issues
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    PAN-OS 11.0.0 Known Issues

    Table of Contents

    PAN-OS 11.0.0 Known Issues

    What is the list of known issues for PAN-OS 11.0.0?
    The following list includes only outstanding known issues specific to PAN-OS
    ®
     11.0.0. This list includes issues specific to Panorama™, GlobalProtect™, VM-Series plugins, and WildFire®, as well as known issues that apply more generally or that are not identified by an issue ID.
    Issue ID
    Description
    WF500-5632
    The number of registered WildFire appliances reported in Panorama (
    Panorama
    Managed WildFire Appliances
    Firewalls Connected
    View
    ) does not accurately reflect the current status of connected WildFire appliances.
    PAN-228273
    On the Panorama management server in FIPS-CC mode, the ElasticSearch cluster fails to come up and the
    show log-collector-es-cluster health
     command displays the
    status
     is
    red
    . This results in log ingestion issues for Panorama in Panorama only or Log Collector mode.
    PAN-225337
    On the Panorama management server, the configuration push to a multi-vsys firewall fails if you:
    1. Create a
      Shared
       and vsys-specific device group configuration object with an indentical name. For example, a
      Shared
       address object called
      SharedAO1
       and a vsys-specific address object also called
      SharedAO1
      .
    2. Reference the
      Shared
       object in another
      Shared
       configuration. For example, reference the
      Shared
       address object (
      SharedAO1
      ) in a
      Shared
       address group called
      SharedAG1
      .
    3. Use the
      Shared
       configuration object with the reference in a vsys-specific configuration. For example, reference the
      Shared
       address group (
      SharedAG1
      ) in a vsys-specific policy rule.
    Workaround:
     Select
    Panorama
    Setup
    Management
     and edit the Panorama Settings to enable one of the following:
    • Shared Unused Address and Service Objects with Devices
      —This options pushes all
      Shared
       objects, along with device group specific objects, to managed firewalls.
      This is a global setting and applies to all managed firewalls, and may result in pushing too many configuration objects to your managed firewalls.
    • Objects defined in ancestors will take higher precedence
      —This option specifies that in the event of objects with the same name, ancestor object take precedence over descendent objects. In this case, the
      Shared
       objects take precedence over the vsys-specific object.
      This is a global setting and applies to all managed firewalls. In the example above, if the IP address for the
      Shared
      SharedAO1
       object was
      10.1.1.1
       and the device group specific
      SharedAO1
       was
      10.2.2.2
      , the
      10.1.1.1
       IP address takes precedence.
    Alternatively, you can remove the duplicate address objects from the device group configuration to allow only the
    Shared
     objects in your configuration.
    PAN-223488
    This issue is now resolved. See
    PAN-OS 11.0.3 Addressed Issues
    .
    On the M-600 appliance, closed ElasticSearch shards are not deleted from the M-600 appliance. This causes the ElasticSearch shard purging to not work as expected, resulting in high disk usage.
    PAN-223365
    The Panorama management server is unable to query any logs if the ElasticSearch health status for any Log Collector (
    Panorama
    Managed Collector
     is degraded.
    Workaround:
     Log in to the Log Collector CLI and restart ElasticSearch.
    admin
    debug elasticsearch es-restart all
    PAN-222586
    On PA-5410, PA-5420, PA-5430, and PA-5440 firewalls, the Filter dropdown menus, Forward Methods, and Built-In Actions for Correlation Log settings (
    Device
    Log Settings
    ) are not displayed and cannot be configured.
    PAN-222253
    On the Panorama management server, policy rulebase reordering when you
    View Rulebase by Groups
     (
    Policy
    <policy-rulebase>
    ) does not persist if you reorder the policy rulebase by dragging and dropping individual policy rules and then moving the entire tag group.
    PAN-221015
    On M-600 appliances in Panorama or Log Collector mode, the
    es-1
     and
    es-2
     ElasticSearch processes fail to restart when the M-600 appliance is rebooted. The results in the Managed Collector
    ES
     health status (
    Panorama
    Managed Collectors
    Health Status
    ) to be degraded.
    Workaround:
     Log in to the Panorama or Log Collector CLI experiencing degraded ElasticSearch health and restart all ElasticSearch processes.
    admin>
    debug elasticsearch es-restart optional all
    PAN-220180
    This issue is now resolved. See
    PAN-OS 11.0.3 Addressed Issues
    .
    Configured botnet reports (
    Monitor
    Botnet
    ) are not generated.
    PAN-219644
    This issue is now resolved. See
    PAN-OS 11.0.3 Addressed Issues
    .
    Firewalls forwarding logs to a syslog server over TLS (
    Objects
    Log Forwarding
    ) use the default Palo Alto Networks certificate instead of the custom certificate configured on the firewall.
    PAN-218521
    The ElasticSearch process on the M-600 appliance in Log Collector mode may enter a continuous reboot cycle. This results in the M-600 appliance becoming unresponsive, consuming logging disk space, and preventing new log ingestion.
    PAN-216214
    For Panorama-managed firewalls in an Active/Active High Availability (HA) configuration where you configure the firewall HA settings (
    Device
    High Availability
    ) in a template or template stack (
    Panorama
    Templates
    ), performing a local commit on one of the HA firewalls triggers an HA config sync on the peer firewall. This causes the HA peer configuration to go
    Out of Sync
    .
    PAN-215778
    On the M-600 appliance in Management Only mode, XML API Get requests for
    /config
     fail with the following error due to exceeding the total configuration size supported on the M-600 appliance.
    504 Gateway timeout
    PAN-215082
    M-300 and M-700 appliances may generate erroneous system logs (
    Monitor
    Logs
    System
    ) to alert that the M-Series appliance memory usage limits are reached.
    PAN-213746
    On the Panorama management server, the
    Hostkey
     displayed as
    undefined undefined
     if you override an SSH Service Profile (
    Device
    Certificate Management
    SSH Service Profile
    ) Hostkey configured in a Template from the Template Stack.
    PAN-213119
    PA-5410 and PA-5420 firewalls display the following error when you view the Block IP list (
    Monitor
    Block IP
    ):
    show -> dis-block-table is unexpected
    PAN-212889
    On the Panorama management server, different threat names are used when querying the same threat in the Threat Monitor (
    Monitor
    App Scope
    Threat Monitor
    ) and
    ACC
    . This results in the ACC displaying
    no data to display
     when you are redirected to the ACC after clicking a threat name in the Threat Monitor and filtering the same threat name in the Global Filters.
    PAN-212533
    Modifying the
    Administrator Type
     for an existing administrator (
    Device
    Administrators
     or
    Panorama
    Administrators
    ) from
    Superuser
     to a
    Role-Based
     custom admin, or vice versa, does not modify the access privileges of the administrator.
    PAN-211531
    On the Panorama management server, admins can still perform a selective push to managed firewalls when
    Push All Changes
     and
    Push for Other Admins
     are disabled in the admin role profile (
    Panorama
    Admin Roles
    ).
    PAN-209937
    This issue is now resolved. See
    PAN-OS 11.0.2 Addressed Issues
    .
    Certificate-based authentication for administrator accounts may be unable to log into the Panorama or firewall web interface with the following error:
    Bad Request - Your browser sent a request that this server could not understand
    PAN-208325
    This issue is now resolved. See
    PAN-OS 11.0.2 Addressed Issues
    .
    The following NextGen firewalls and Panorama management server models are unable to automatically renew the device certificate (
    Device
    Setup
    Management
     or
    Panorama
    Setup
    Management
    ).
    • M-300 and M-700
    • PA-410 Firewall
    • PA-415 and PA-445 Firewalls
    • PA-440, PA-450, and PA-460 Firewalls
    • PA-1400 Series
    • PA-3400 Series
    • PA-5410, PA-5420, and PA-5430 Firewalls
    • PA-5440 Firewall
    • PA-5450 Firewall
    Workaround:
     Log in to the firewall CLI or Panorama CLI and fetch the device certificate.
    admin>
    request certificate fetch
    PAN-208189
    This issue is now resolved. See
    PAN-OS 11.0.1-h2 Addressed Issues
    .
    Traffic fails to match and reach all destinations if a Security policy rule includes FQDN objects that resolve to two or more IP addresses.
    PAN-207770
    Data filtering logs (
    Monitor
    Logs
    Data Filtering
    ) incorrectly display the traffic Direction as
    server-to-client
     instead of
    client-to-server
     for upload traffic that matches Enterprise data loss prevention (DLP) data patterns (
    Objects
    DLP
    Data Filtering Patterns
    ) in an Enterprise DLP data filtering profile (
    Objects
    DLP
    Data Filtering Profiles
    ).
    PAN-207733
    When a DHCPv6 client is configured on HA Active/Passive firewalls, if the DHCPv6 server goes down, after the lease time expires, the DHCPv6 client should enter SOLICIT state on both the Active and Passive firewalls. Instead, the client is stuck in BOUND state with an IPv6 address having lease time 0 on the Passive firewall.
    PAN-207629
    On the Panorama management server, selective push fails to managed firewalls if the managed firewalls are enabled with multiple vsys and the Push Scope contains shared objects in device groups.
    PAN-207616
    On the Panorama management server, after selecting managed firewalls and creating a new
    Tag
     (
    Panorama
    Managed Devices
    Summary
    ) the managed firewalls are automatically unselected and any new tag created is applied to the managed firewalls for which you initially created the new tag.
    Workaround:
     Select and then unselect the managed firewalls for which you created a new tag.
    PAN-207611
    When a DHCPv6 client is configured on HA Active/Passive firewalls, the Passive firewall sometimes crashes.
    PAN-207040
    If you disable Advanced Routing, remove logical routers, and downgrade from PAN-OS 11.0.0 to a PAN-OS 10.2.x or 10.1.x release, subsequent commits fail and SD-WAN devices on Panorama have no Virtual Router name.
    PAN-206913
    When a DHCPv6 client is configured on HA Active/Passive firewalls, releasing the IPv6 address from the client (using Release in the UI or using the
    request dhcp client ipv6 release all
     CLI command) releases the IPv6 address from the Active firewall, but not the Passive firewall.
    PAN-206909
    The Dedicated Log Collector is unable to reconnect to the Panorama management server if the
    configd
     process crashes. This results in the Dedicated Log Collector losing connectivity to Panorama despite the managed collector connection
    Status
     (
    Panorama
    Managed Collector
    ) displaying
    connected
     and the managed colletor
    Health
     status displaying as healthy.
    This results in the local Panorama config and system logs not being forwarded to the Dedicated Log Collector. Firewall log forwarding to the disconnected Dedicated Log Collector is not impacted.
    Workaround:
     Restart the
    mgmtsrvr
     process on the Dedicated Log Collector.
    2. Confirm the Dedicated Log Collector is disconnected from Panorama.
      admin>
       show panorama-status
      Verify the
      Connected
       status is
      no
      .
    3. Restart the
      mgmtsrvr
       process.
      admin>
       debug software restart process management-server
    PAN-206416
    On the Panorama management server, no data filtering log (
    Monitor
    Logs
    Data Filtering
    ) is generated when the managed firewall loses connectivity to the following cloud services, and as a result fails to forward matched traffic for inspection.
    • DLP cloud service
    • Advanced Threat Protection inline cloud analysis service
    • Advanced URL Filtering cloud service
    PAN-206315
    (
    PA-1420 firewall only
    ) In an active/passive high availability (HA) configuration, the
    show session info
     CLI command shows that the passive firewall has packet rate and throughput values. The packet rate and throughput of the passive firewall should be zero since it is not processing traffic.
    PAN-206253
    This issue is now resolved. See
    PAN-OS 11.0.2 Addressed Issues
    .
    For PA-1400 and PA-3400 Series firewalls, the default log rate is set too low and the max configurable log rate is incorrectly capped resulting in the firewall not generating more than 6,826 logs per second.
    PAN-206005
    This issue is now resolved. See
    PAN-OS 11.0.1 Addressed Issues
    .
    (
    PA-1400 Series, PA-3400 Series, and PA-5440 firewalls only
    ) The I7_misc memory pool on these platforms is undersized and can cause a loss of connectivity when reaching the limit of the memory pool. Certain features, like using a decryption profile with Strip ALPN disabled, can lead to depleting the memory pool and causing a connection loss.
    Workaround:
     Disable HTTP2 by enabling Strip ALPN in the decryption profile or avoid usage of the I7_misc memory pool.
    PAN-205255
    This issue is now resolved. See
    PAN-OS 11.0.1 Addressed Issues
    .
    There is a rare PAN-OS issue that causes the dataplane to restart unexpectedly.
    PAN-205187
    ElasticSearch may not start properly when a newly installed Panorama virtual appliance powers on for the first time, resulting in the Panorama virtual appliance being unable to query logs forwarded from the managed firewall to a Log Collector.
    Workaround:
     Log in to the Panorama CLI and start the PAN-OS software.
    admin>
    request restart software
    PAN-205009
    (
    PA-1420 firewall only
    ) In an active/passive high availability (HA) configuration, the
    show interface all
    ,
    show-high availability interface ha2
    , and
    show high-availability all
     CLI commands display the HSCI port state as unknown on both the active and passive firewalls.
    PAN-204615
    This issue is now resolved. See
    PAN-OS 11.0.0 Known Issues
    .
    BGP sessions can flap even when an unrelated configuration is committed. This results in the BGP session going down and getting established again. As a result, BGP routes get exchanged again, which can lead to momentary traffic disruption if BGP routes were in use for establishing traffic.
    PAN-201910
    PAN-OS security profiles might consume a large amount of memory depending on the profile configuration and quantity. In some cases, this might reduce the number of supported security profiles below the stated maximum for a given platform.
    PAN-201855
    On the Panorama management server, cloning any template (
    Panorama
    Templates
    ) corrupts certificates (
    Device
    Certificate Management
    Certificates
    ) with the
    Block Private Key Export
     setting enabled across all templates. This results in managed firewalls experiencing issues wherever the corrupted certificate is referenced.
    For example, you have template A, B, and C where templates A and B have certificates with the
    Block Private Key Export
     setting enabled. Cloning template C corrupts the certificates with
    Block Private Key Export
     setting enabled in templates A and B.
    Workaround:
     After cloning a template, delete and re-import the corrupted certificates.
    PAN-199557
    On M-600 appliances in an Active/Passive high availability (HA) configuration, the
    configd
     process restarts due to a memory leak on the
    Active
     Panorama HA peer. This causes the Panorama web interface and CLI to become unresponsive.
    Workaround:
     Manually reboot the
    Active
     Panorama HA peer.
    PAN-197588
    The PAN-OS ACC (Application Command Center) does not display a widget detailing statistics and data associated with vulnerability exploits that have been detected using inline cloud analysis.
    PAN-197419
    (
    PA-1400 Series firewalls only
    ) In
    Network
    Interface
    Ethernet
    , the power over Ethernet (PoE) ports do not display a
    Tag
     value.
    PAN-197097
    Large Scale VPN (LSVPN) does not support IPv6 addresses on the satellite firewall.
    PAN-196758
    On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you
    Preview Changes
     (
    Commit
    Push to Devices
    Edit Selections
     or
    Commit
    Commit and Push
    Edit Selections
    ).
    PAN-196146
    The VM-Series firewall on Azure does not boot up with a hostname (specified in an init-cgf.txt or user data) when bootstrapped.
    PAN-195968
    (
    PA-1400 Series firewalls only
    ) When using the CLI to configure power over Ethernet (PoE) on a non-PoE port, the CLI prints an error depending on whether an interface type was selected on the non-PoE port or not. If an interface type, such as tap, Layer 2, or virtual wire, was selected before PoE was configured, the error message will not include the interface name (eg. ethernet1/4). If an interface type was not selected before PoE was configured, the error message will include the interface name.
    PAN-195568
    When PAN-OS 11.0 is installed on multiple data plane platforms, users are unable to connect to the GlobalProtect portal or gateway.
    PAN-195342
    On the Panorama management server, Context Switch fails when you try to Context Switch from a managed firewall running PAN-OS 10.1.7 or earlier release back to Panorama and the following error is displayed:
    Could not find start token '@start@'
    PAN-194978
    (
    PA-1400 Series firewalls only
    ) In
    Network
    Interface
    Ethernet
    , hovering the mouse over a power over Ethernet (PoE)
    Link State
     icon does not display link speed and link duplex details.
    PAN-194424
    (
    PA-5450 firewall only
    ) Upgrading to PAN-OS 10.2.2 while having a log interface configured can cause both the log interface and the management interface to remain connected to the log collector.
    Workaround:
     Restart the log receiver service by running the following CLI command: 
    debug software restart process log-receiver
    PAN-192282
    This issue is now resolved. See
    PAN-OS 11.0.1 Addressed Issues
    .
    (
    PA-415 and PA-445 firewalls only
    ) In 1G mode, the MGT and Ethernet 1/1 port LEDs glow amber instead of green.
    PAN-187685
    On the Panorama management server, the Template Status displays no synchronization status (
    Panorama
    Managed Devices
    Summary
    ) after a bootstrapped firewall is successfully added to Panorama.
    Workaround:
     After the bootstrapped firewall is successfully added to Panorama, log in to the Panorama web interface and select
    Commit
    Push to Devices
    .
    PAN-187407
    The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to
    Hold client request for category lookup
    and the action set to
    Reset-Both
     and the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.
    PAN-186283
    Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS.
    Workaround
    : Use
    Commit
    Push to Devices
     to synchronize the templates.
    PAN-184708
    Scheduled report emails (
    Monitor
    PDF Reports
    Email Scheduler
    ) are not emailed if:
    • A scheduled report email contains a Report Group (
      Monitor
      PDF Reports
      Report Group
      ) which includes a SaaS Application Usage report.
    • A scheduled report contains only a SaaS Application Usage Report.
    Workaround:
     To receive a scheduled report email for all other PDF report types:
    1. Select
      Monitor
      PDF Reports
      Report Groups
       and remove all SaaS Application Usage reports from all Report Groups.
    2. Select
      Monitor
      PDF Reports
      Email Scheduler
       and edit the scheduled report email that contains only a SaaS Application Usage report. For the Recurrence, select
      Disable
       and click
      OK
      .
      Repeat this step for all scheduled report emails that contain only a SaaS Application Usage report.
    3. Commit
      .
      (
      Panorama managed firewalls
      ) Select
      Commit
      Commit and Push
    PAN-184406
    Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash.
    Workaround:
     Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
    PAN-183404
    Static IP addresses are not recognized when "and" operators are used with IP CIDR range.
    PAN-182734
    This issue is now resolved. See
    PAN-OS 11.0.2 Addressed Issues
    .
    On an Advanced Routing Engine, if you change the IPSec tunnel configuration, BGP flaps.
    PAN-181933
    If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.
    PAN-171938
    No results are displayed when you
    Show Application Filter
     for a Security policy rule (
    Policies
    Security
    Application
    Value
    Show Application Filter
    ).

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