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    Incidents: Prisma Access
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    Strata Cloud Manager

    Incidents: Prisma Access

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    Incidents: Prisma Access

    Learn about incidents and alerts in Prisma Access.
    Where Can I Use This?What Do I Need?
    Strata Cloud Manager uses the Unified Incident Framework to centralize incident management and provide a more contextual experience. This Prisma Access dashboard will be retired on September 30, 2026. Prisma Access incidents are available in the Incidents dashboard.
    Select IncidentsPrisma Access to get started. The Incidents and Alerts available in your environment depend on your licenses.
    The IncidentsPrisma Access page does not support custom roles.

    Get an Overview

    See an Overview of Incidents and Alerts information related to your Prisma Access environment. The Incidents and Alerts available in your environment depend on your licenses.

    See All Incidents

    View the Incident List, which shows all incidents in your environment. Use the Add Filter drop-down to select Incidents by the columns in the table (you can filter on more than one). From within the table, select any Incident to view its detailed information.

    View Priority Alerts

    See Priority Alerts, which describe the status of your Prisma Access environment.

    View Informational Alerts

    View Informational Alerts, which notify you about upcoming software upgrades and status for upgrades that are in progress or completed.

    Notification Profiles

    From Notification Profiles, you can view information about Notification Subscriptions and create a new or modify an existing Notification Profile.

    ServiceNow Audit Log

    If you're using ServiceNow, you can review the ServiceNow Audit Log, which shows you each ServiceNow Incident ID. It also shows you the ServiceNow operations performed on each Incident, such as Create, Update, and Delete.

    Incident Settings

    From Incident Settings, you can customize the incidents you receive by Incident category and Incident code.

    Incidents and Alerts by Code

    View incidents and alerts by their code IDs, understand the problems and issues they describe, and find out how to remediate them. Incidents and alerts are categorized by license:
    For information about Incidents and Alerts, see the Incidents and Alerts Reference Guide.
    For information about ServiceNow integration, see Integrate ServiceNow with Prisma Access in the Integrations Guide.

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