PAN-OS 10.2.1 Known Issues
PAN-OS® 10.2.1 known issues.
The following list includes only outstanding known issues specific to PAN-OS
®10.2.1. This list includes issues specific to Panorama™, GlobalProtect™, VM-Series plugins, and WildFire®, as well as known issues that apply more generally or that are not identified by an issue ID.
The WildFire appliance might erroneously generate and log the following device certification error:
Device certificate is missing or invalid. It cannot be renewed.
In WildFire appliance clusters, issuing the
show cluster controllerCLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface.
Workaround:Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6).
The number of registered WildFire appliances reported in Panorama (
) does not accurately reflect the current status of connected WildFire appliances.
Managed WildFire Appliances
On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you
Push to Devices
Commit and Push
WF-500 appliance only) System log forwarding does not work over a TLS connection.
URL filtering logs (
) erroneously truncate a 16KB Header value and do not display the Header values that follow the truncated 16KB header.
For example, a URL filtering log has 5 Headers. The second Header has a 16KB value. In the URL filtering log, the first header and the value are displayed, second Header value is truncated, and remaining three headers are not displayed.
PA-5450 firewall only) Trying to configure a custom payload format under
PA-5450 firewall only) The Panorama web interface does not display any predefined template stack variables in the dropdown menu under
Workaround:Configure the log interface IP address on the individual firewall web interface instead of on Panorama.
The PA-220 firewall reaches the maximum disk usage capacity multiple a day that requires a disk cleanup. A critical system log (
) is generated each time the firewall reaches maximum disk usage capacity.
If SAML is configured as the authentication method for GlobalProtect, authentication on the Portal page is not successful in the browser.
Workaround:Use the GlobalProtect app installed on the endpoint to authenticate.
PA-5450 firewall only) There is no commit warning in the web interface when configuring the management interface and logging interface in the same subnetwork. Having both interfaces in the same subnetwork can cause routing and connectivity issues.
Certain webpages that use chunked-encoded data transfers might not load properly when analyzed by Advanced URL Filtering cloud inline categorization.
PA-5450 firewall only) Documentation for configuring the log interface is unavailable on the web interface and in the PAN-OS Administrator’s Guide.
Running any version of PAN-OS 10.2.1 on a PA-400 Series firewall can cause the dataplane process to restart unexpectedly and trigger a crash.
After you successfully upgrade a PA-3000 Series firewall to PAN-OS 10.2.0 or later release and Enterprise data loss prevention (DLP) plugin 3.0.0 or later release, the first configuration push from the Panorama management server causes the firewall dataplane to crash.
Workaround:Restart the firewall to restore dataplane functionality.
After deleting an MP pod and it comes up, the
show routingcommand output appears empty and traffic stops working.
On a firewall with Advanced Routing enabled, OSPFv3 peers using a broadcast link and a designated router (DR) priority of 0 (zero) are stuck in a two-way state after HA failover.
Workaround:Configure at least one OSPFv3 neighbor with a non-zero priority setting in the same broadcast domain.
On the Panorama management server, Panorama enters a
non-functionalstate due to
php.debug.loglife taking up too much space.
Workaround:Disable the debug flag for Panorama.
Certain web pages and web page contents might not properly load when cloud inline categorization is enabled on the firewall.
On the Panorama management server, dynamic content updates are not automatically pushed to VM-Series firewalls licensed using the Panorama Software Firewall License plugin when
Automatically push content when software device registers to Panorama(
) is enabled.
After triggering a soft reboot on a M-700 appliance, the Management port LEDs do not light up when a 10G Ethernet cable is plugged in.
The SCP Server Profile configuration (
are not automatically deleted after downgrade from PAN-OS 10.2.0 to PAN-OS 10.1 or earlier release.
On the Panorama management server, the Template Status displays no synchronization status (
) after a bootstrapped firewall is successfully added to Panorama.
Workaround:After the bootstrapped firewall is successfully added to Panorama, log in to the Panorama web interface and select
Push to Devices
If you enable SCTP security using a Panorama template when
SCTP INIT Flood Protectionis enabled in the Zone Protection profile using Panorama and you commit all changes, the commit is successful but the
SCTP INIToption is not available in the Zone Protection profile.
Workaround:Log out of the firewall and log in again to make the
SCIT INIToption available on the web interface.
On the Panorama management server, not all data profiles (
) are displayed after you:
DLP Data Filtering Profiles
Workaround:Log in to the Panorama CLI and reset the DLP plugin.
admin > request plugins dlp reset
On PA-3400 & PA-5400 series firewalls (minus the PA-5450), the CLI and SNMP MIB walk do not display the Model and Serial-number of the Fan tray and PSUs.
The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to
Hold client request for category lookupand the action set to
Reset-Bothand the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.
On a firewall with Advanced Routing enabled, if there is also a logical router instance that uses the default configuration and has no interfaces assigned to it, this will result in terminating the routed and zebrad daemons in the firewall during commit.
Workaround: Do not use a logical router instance with no interfaces bound to it.
Certain web pages submitted for analysis by Advanced URL Filtering cloud inline categorization might experience high latency.
On the Panorama management server,
Validate Device Group(
erroneously issues a CommitAll operation instead of a ValidateAll operation when multiple device groups are included in the push and results in no configuration validation.
Commit and Push
Workaround:Validate device group configurations using one of the following methods.
Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS.
to synchronize the templates.
Push to Devices
On HA deployments on AWS and Azure, Panorama fails to populate match criteria automatically when adding dynamic address groups.
Workaround:Reboot the Panorama HA pair.
The Panorama management server in Panorama or Log Collector mode may become unresponsive as Elasticsearch accumulates internal connections related to logging processes. The chances Panorama becomes unresponsive increases the longer Panorama remains powered on.
Workaround:Reboot Panorama if it becomes unresponsive.
On the Panorama management server, performing a
Commit and Push(
Commit > Commit and Push) may intermittently not push the committed configuration changes to managed firewalls.
Commit > Push to Devicesto push the committed configuration changes to your managed firewalls.
Scheduled report emails (
) are not emailed if:
Workaround:To receive a scheduled report email for all other PDF report types:
On the Panorama management server, an M-700 appliance in Log Collector mode fails to connect to Panorama when added as a managed collector (
Panorama > Managed Collectors
When the firewall has Advanced Routing enabled, a static route stays active after the interface goes down.
Workaround: For firewalls that support Bidirectional Forwarding Detection (BFD), configure BFD for the static route.
Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash.
Workaround:Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
Static IP addresses are not recognized when "and" operators are used with IP CIDR range.
On an Advanced Routing Engine, if you change the IPSec tunnel configuration, BGP flaps.
If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.
On a PA-5400 Series firewall (minus the PA-5450), setting the peer port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports on the firewall to go down if they are set to Auto.
On the Panorama management server, pushing an unsupported Minimum Password Complexity (
) to a managed firewall erroneously displays
commit time outas the reason the commit failed.
When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster previously had a CN-Series as a DaemonSet deployment running PAN-OS 10.0 or 10.1.
Workaround: Reboot the worker nodes before upgrading to PAN-OS 10.2.
A user interface issue in PAN-OS renders the contents of the
Inline MLtab in the
URL Filtering Profileinaccessible on firewalls licensed for Advanced URL Filtering. Additionally, a message indicating that a
License required for URL filtering to functionis unavailable displays at the bottom of the UI. These errors do not affect the operation of Advanced URL Filtering or URL Filtering Inline ML.
Workaround:Configuration settings for URL Filtering Inline ML must be applied through the CLI. The following configuration commands are available:
PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA (High Availability) clustering enabled and using an HA4 communication link. Attempting to load PAN-OS 10.2.0 on the firewall causes the PA-7000 100G NPC to go offline. As a result, the firewall fails to boot normally and enters maintenance mode. HA Pairs of Active-Passive and Active-Active firewalls are not affected.
show running resource-monitorwith the
ingress-backlogsoption produces the following server error:
Dataplane is not up or invalid target-dp(*.dp*).
When the firewall is deployed on N3 and N11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network Protection Profile, the traffic logs do not display network slice SST and SD values.
In HA active/active configurations where, when interfaces that were associated with a virtual router were deleted, the configuration change did not sync.
When you activate the advanced URL filtering license, your license entitlements for PAN-DB and advanced URL filtering might not display correctly on the firewall — this is a display anomaly, not a licensing issue, and does not affect access to the services.
Workaround:Issue the following command to retrieve and update the licenses:
license request fetch.
QoS fails to run on a tunnel interface (for example, tunnel.1).
No results are displayed when you
Show Application Filterfor a Security policy rule (
Show Application Filter
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