: PAN-OS 10.2.1 Known Issues
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PAN-OS 10.2.1 Known Issues

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PAN-OS 10.2.1 Known Issues

PAN-OS® 10.2.1 known issues.
The following list includes only outstanding known issues specific to PAN-OS
®
10.2.1. This list includes issues specific to Panorama™, GlobalProtect™, VM-Series plugins, and WildFire®, as well as known issues that apply more generally or that are not identified by an issue ID.
Issue ID
Description
WF500-5781
The WildFire appliance might erroneously generate and log the following device certification error:
Device certificate is missing or invalid. It cannot be renewed.
WF500-5754
In WildFire appliance clusters, issuing the
show cluster controller
CLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface.
Workaround:
Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6).
WF500-5632
The number of registered WildFire appliances reported in Panorama (
Panorama
Managed WildFire Appliances
Firewalls Connected
View
) does not accurately reflect the current status of connected WildFire appliances.
PAN-225337
On the Panorama management server, the configuration push to a multi-vsys firewall fails if you:
  1. Create a
    Shared
    and vsys-specific device group configuration object with an indentical name. For example, a
    Shared
    address object called
    SharedAO1
    and a vsys-specific address object also called
    SharedAO1
    .
  2. Reference the
    Shared
    object in another
    Shared
    configuration. For example, reference the
    Shared
    address object (
    SharedAO1
    ) in a
    Shared
    address group called
    SharedAG1
    .
  3. Use the
    Shared
    configuration object with the reference in a vsys-specific configuration. For example, reference the
    Shared
    address group (
    SharedAG1
    ) in a vsys-specific policy rule.
Workaround:
Select
Panorama
Setup
Management
and edit the Panorama Settings to enable one of the following:
  • Shared Unused Address and Service Objects with Devices
    —This options pushes all
    Shared
    objects, along with device group specific objects, to managed firewalls.
    This is a global setting and applies to all managed firewalls, and may result in pushing too many configuration objects to your managed firewalls.
  • Objects defined in ancestors will take higher precedence
    —This option specifies that in the event of objects with the same name, ancestor object take precedence over descendent objects. In this case, the
    Shared
    objects take precedence over the vsys-specific object.
    This is a global setting and applies to all managed firewalls. In the example above, if the IP address for the
    Shared
    SharedAO1
    object was
    10.1.1.1
    and the device group specific
    SharedAO1
    was
    10.2.2.2
    , the
    10.1.1.1
    IP address takes precedence.
Alternatively, you can remove the duplicate address objects from the device group configuration to allow only the
Shared
objects in your configuration.
PAN-223488
On the M-600 appliance, closed ElasticSearch shards are not deleted from the M-600 appliance. This causes the ElasticSearch shard purging to not work as expected, resulting in high disk usage.
PAN-223365
The Panorama management server is unable to query any logs if the ElasticSearch health status for any Log Collector (
Panorama
Managed Collector
is degraded.
Workaround:
Log in to the Log Collector CLI and restart ElasticSearch.
admin
debug elasticsearch es-restart all
PAN-222586
On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus, Forward Methods, and Built-In Actions for Correlation Log settings (
Device
Log Settings
) are not displayed and cannot be configured.
PAN-222253
On the Panorama management server, policy rulebase reordering when you
View Rulebase by Groups
(
Policy
<policy-rulebase>
) does not persist if you reorder the policy rulebase by dragging and dropping individual policy rules and then moving the entire tag group.
PAN-221775
A
Malformed Request
error is displayed when you
Test Connection
for an email server profile (
Device
Server Profiles
Email
) using
SMTP over TLS
and the
Password
includes an ampersand (&).
PAN-221015
On M-600 appliances in Panorama or Log Collector mode, the
es-1
and
es-2
ElasticSearch processes fail to restart when the M-600 appliance is rebooted. The results in the Managed Collector
ES
health status (
Panorama
Managed Collectors
Health Status
) to be degraded.
Workaround:
Log in to the Panorama or Log Collector CLI experiencing degraded ElasticSearch health and restart all ElasticSearch processes.
admin>
debug elasticsearch es-restart optional all
PAN-219644
Firewalls forwarding logs to a syslog server over TLS (
Objects
Log Forwarding
) use the default Palo Alto Networks certificate instead of the custom certificate configured on the firewall.
PAN-218521
The ElasticSearch process on the M-600 appliance in Log Collector mode may enter a continuous reboot cycle. This results in the M-600 appliance becoming unresponsive, consuming logging disk space, and preventing new log ingestion.
PAN-215778
This issue is now resolved. See
PAN-OS 10.2.5 Addressed Issues
.
On the M-600 appliance in Management Only mode, XML API Get requests for
/config
fail with the following error due to exceeding the total configuration size supported on the M-600 appliance.
504 Gateway timeout
PAN-215082
M-300 and M-700 appliances may generate erroneous system logs (
Monitor
Logs
System
) to alert that the M-Series appliance memory usage limits are reached.
PAN-213746
On the Panorama management server, the
Hostkey
displayed as
undefined undefined
if you override an SSH Service Profile (
Device
Certificate Management
SSH Service Profile
) Hostkey configured in a Template from the Template Stack.
PAN-213119
PA-5410 and PA-5420 firewalls display the following error when you view the Block IP list (
Monitor
Block IP
):
show -> dis-block-table is unexpected
PAN-212889
On the Panorama management server, different threat names are used when querying the same threat in the Threat Monitor (
Monitor
App Scope
Threat Monitor
) and
ACC
. This results in the ACC displaying
no data to display
when you are redirected to the ACC after clicking a threat name in the Threat Monitor and filtering the same threat name in the Global Filters.
PAN-212533
Modifying the
Administrator Type
for an existing administrator (
Device
Administrators
or
Panorama
Administrators
) from
Superuser
to a
Role-Based
custom admin, or vice versa, does not modify the access privileges of the administrator.
PAN-211531
On the Panorama management server, admins can still perform a selective push to managed firewalls when
Push All Changes
and
Push for Other Admins
are disabled in the admin role profile (
Panorama
Admin Roles
).
PAN-209288
Certificates are not successfully generated using SCEP (
Device
Certificate Management
SCEP
).
PAN-208325
This issue is now resolved. See
PAN-OS 10.2.5 Addressed Issues
.
The following NextGen firewalls and Panorama management server models are unable to automatically renew the device certificate (
Device
Setup
Management
or
Panorama
Setup
Management
).
  • M-300 and M-700
  • PA-410 Firewall
  • PA-440, PA-450, and PA-460 Firewalls
  • PA-3400 Series
  • PA-5410, PA-5420, and PA-5430 Firewalls
  • PA-5450 Firewall
Workaround:
Log in to the firewall CLI or Panorama CLI and fetch the device certificate.
admin>
request certificate fetch
PAN-206268
On the Panorama management server, the Auth Key field was erroneously displayed when you configure the Panorama Settings (
Device
Setup
Management
) as part of a template or template stack configuration.
PAN-206253
This issue is now resolved. See
PAN-OS 10.2.4 Addressed Issues
.
For PA-3400 Series firewalls, the default log rate is set too low and the max configurable log rate is incorrectly capped resulting in the firewall not generating more than 6,826 logs per second.
PAN-206243
This issue is now resolved. See
PAN-OS 10.2.4 Addressed Issues
.
The PA-220 firewall reaches the maximum disk usage capacity multiple a day that requires a disk cleanup. A critical system log (
Monitor
Logs
System
) is generated each time the firewall reaches maximum disk usage capacity.
PAN-205187
This issue is now resolved. See
PAN-OS 10.2.4 Addressed Issues
.
ElasticSearch may not start properly when a newly installed Panorama virtual appliance powers on for the first time, resulting in the Panorama virtual appliance being unable to query logs forwarded from the managed firewall to a Log Collector.
Workaround:
Log in to the Panorama CLI and start the PAN-OS software.
admin>
request restart software
PAN-204663
This issue is now resolved. See
PAN-OS 10.2.4 Addressed Issues
.
On the Panorama management server, you are unable to Context Switch from one managed firewall to another.
Workaround:
After you Context Switch to a managed firewall, you must first Context Switch back to Panorama before you can continue to Context Switch to a different managed firewall.
PAN-201855
This issue is now resolved. See
PAN-OS 10.2.5 Addressed Issues
.
On the Panorama management server, cloning any template (
Panorama
Templates
) corrupts certificates (
Device
Certificate Management
Certificates
) with the
Block Private Key Export
setting enabled across all templates. This results in managed firewalls experiencing issues wherever the corrupted certificate is referenced.
For example, you have template A, B, and C where templates A and B have certificates with the
Block Private Key Export
setting enabled. Cloning template C corrupts the certificates with
Block Private Key Export
setting enabled in templates A and B.
Workaround:
After cloning a template, delete and re-import the corrupted certificates.
PAN-199557
This issue is now resolved. See
PAN-OS 10.2.5 Addressed Issues
.
On M-600 appliances in an Active/Passive high availability (HA) configuration, the
configd
process restarts due to a memory leak on the
Active
Panorama HA peer. This causes the Panorama web interface and CLI to become unresponsive.
Workaround:
Manually reboot the
Active
Panorama HA peer.
PAN-197097
Large Scale VPN (LSVPN) does not support IPv6 addresses on the satellite firewall.
PAN-196758
On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you
Preview Changes
(
Commit
Push to Devices
Edit Selections
or
Commit
Commit and Push
Edit Selections
).
PAN-194826
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
(
WF-500 appliance only
) System log forwarding does not work over a TLS connection.
PAN-194708
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
URL filtering logs (
Monitor
Logs
URL Filtering
) erroneously truncate a 16KB Header value and do not display the Header values that follow the truncated 16KB header.
For example, a URL filtering log has 5 Headers. The second Header has a 16KB value. In the URL filtering log, the first header and the value are displayed, second Header value is truncated, and remaining three headers are not displayed.
PAN-194519
(
PA-5450 firewall only
) Trying to configure a custom payload format under
Device
Server Profiles
HTTP
yields a Javascript error.
PAN-194515
(
PA-5450 firewall only
) The Panorama web interface does not display any predefined template stack variables in the dropdown menu under
Device
Setup
Log Interface
IP Address
.
Workaround:
Configure the log interface IP address on the individual firewall web interface instead of on Panorama.
PAN-193251
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
If SAML is configured as the authentication method for GlobalProtect, authentication on the Portal page is not successful in the browser.
Workaround:
Use the GlobalProtect app installed on the endpoint to authenticate.
PAN-192403
(
PA-5450 firewall only
) There is no commit warning in the web interface when configuring the management interface and logging interface in the same subnetwork. Having both interfaces in the same subnetwork can cause routing and connectivity issues.
PAN-190735
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
Certain webpages that use chunked-encoded data transfers might not load properly when analyzed by Advanced URL Filtering cloud inline categorization.
PAN-190727
(
PA-5450 firewall only
) Documentation for configuring the log interface is unavailable on the web interface and in the PAN-OS Administrator’s Guide.
PAN-190435
When you
Commit
a configuration change, the
Task Manager
commit
Status
goes directly from
0%
to
Completed
and does accurately reflect the commit job progress.
PAN-189425
This issue is now resolved. See
PAN-OS 10.2.4 Addressed Issues
.
On the Panorama management server,
Export Panorama and devices config bundle
(
Panorama
Setup
Operations
) fails to export. When the export fails, you are redirected to a new window and the following error is displayed:
Failed to redirect error to /var/log/pan/appweb3-panmodule.log (Permission denied)
PAN-189395
This issue is now resolved. See
PAN-OS 10.2.2 Addressed Issues
.
Running any version of PAN-OS 10.2.1 on a PA-400 Series firewall can cause the dataplane process to restart unexpectedly and trigger a crash.
PAN-189380
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
After you successfully upgrade a PA-3000 Series firewall to PAN-OS 10.2.0 or later release and Enterprise data loss prevention (DLP) plugin 3.0.0 or later release, the first configuration push from the Panorama management server causes the firewall dataplane to crash.
Workaround:
Restart the firewall to restore dataplane functionality.
  1. Restart the firewall.
    admin>
    request restart system
PAN-189111
After deleting an MP pod and it comes up, the
show routing
command output appears empty and traffic stops working.
PAN-189076
On a firewall with Advanced Routing enabled, OSPFv3 peers using a broadcast link and a designated router (DR) priority of 0 (zero) are stuck in a two-way state after HA failover.
Workaround:
Configure at least one OSPFv3 neighbor with a non-zero priority setting in the same broadcast domain.
PAN-189057
This issue is now resolved. See
PAN-OS 10.2.2 Addressed Issues
.
On the Panorama management server, Panorama enters a
non-functional
state due to
php.debug.log
life taking up too much space.
Workaround:
Disable the debug flag for Panorama.
  1. In the same browser you are logged into the Panorama web interface, enter the following URL.
    https://<panorama_ip>/debug
  2. Uncheck (disable)
    Debug
    or
    Clear Debug
    .
  3. (
    HA configuration
    ) Repeat this step on each Panorama high availability (HA) peer if Panorama is in a HA configuration.
PAN-188904
Certain web pages and web page contents might not properly load when cloud inline categorization is enabled on the firewall.
PAN-188489
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
On the Panorama management server, dynamic content updates are not automatically pushed to VM-Series firewalls licensed using the Panorama Software Firewall License plugin when
Automatically push content when software device registers to Panorama
(
Panorama
Templates
Add Stack
) is enabled.
PAN-188358
After triggering a soft reboot on a M-700 appliance, the Management port LEDs do not light up when a 10G Ethernet cable is plugged in.
PAN-188064
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
The SCP Server Profile configuration (
Devices
Server Profiles
SCP
are not automatically deleted after downgrade from PAN-OS 10.2.0 to PAN-OS 10.1 or earlier release.
PAN-187685
On the Panorama management server, the Template Status displays no synchronization status (
Panorama
Managed Devices
Summary
) after a bootstrapped firewall is successfully added to Panorama.
Workaround:
After the bootstrapped firewall is successfully added to Panorama, log in to the Panorama web interface and select
Commit
Push to Devices
.
PAN-187643
If you enable SCTP security using a Panorama template when
SCTP INIT Flood Protection
is enabled in the Zone Protection profile using Panorama and you commit all changes, the commit is successful but the
SCTP INIT
option is not available in the Zone Protection profile.
Workaround:
Log out of the firewall and log in again to make the
SCIT INIT
option available on the web interface.
PAN-187612
On the Panorama management server, not all data profiles (
Objects
DLP Data Filtering Profiles
) are displayed after you:
  • Upgrade Panorama to PAN-OS 10.2 and upgrade the Enterprise DLP plugin to version 3.0.
  • Downgrade Panorama to PAN-OS 10.1 and downgrade the Enterprise DLP plugin to version 1.0.
Workaround:
Log in to the Panorama CLI and reset the DLP plugin.
admin > request plugins dlp reset
PAN-187429
This issue is now resolved. See
PAN-OS 10.2.2 Addressed Issues
.
On PA-3400 & PA-5400 series firewalls (minus the PA-5450), the CLI and SNMP MIB walk do not display the Model and Serial-number of the Fan tray and PSUs.
PAN-187407
The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to
Hold client request for category lookup
and the action set to
Reset-Both
and the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.
PAN-187370
On a firewall with Advanced Routing enabled, if there is also a logical router instance that uses the default configuration and has no interfaces assigned to it, this will result in terminating the management daemon and main routing daemon in the firewall during commit.
Workaround
: Do not use a logical router instance with no interfaces bound to it.
PAN-187234
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
Certain web pages submitted for analysis by Advanced URL Filtering cloud inline categorization might experience high latency.
PAN-186913
This issue is now resolved. See
PAN-OS 10.2.2 Addressed Issues
.
On the Panorama management server,
Validate Device Group
(
Commit
Commit and Push
erroneously issues a CommitAll operation instead of a ValidateAll operation when multiple device groups are included in the push and results in no configuration validation.
Workaround:
Validate device group configurations using one of the following methods.
  • Select only one device group when you
    Validate Device Group
    for a
    Commit and Push
    to managed firewalls.
  • To validate multiple device groups, select
    Commit
    Commit to Panorama
    first. After the device group configuration is committed to Panorama, select
    Commit
    Push to Devices
    and
    Validate Device Group
    to validate multiple device groups.
PAN-186283
Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS.
Workaround
: Use
Commit
Push to Devices
to synchronize the templates.
PAN-186282
On HA deployments on AWS and Azure, Panorama fails to populate match criteria automatically when adding dynamic address groups.
Workaround:
Reboot the Panorama HA pair.
PAN-186262
The Panorama management server in Panorama or Log Collector mode may become unresponsive as Elasticsearch accumulates internal connections related to logging processes. The chances Panorama becomes unresponsive increases the longer Panorama remains powered on.
Workaround:
Reboot Panorama if it becomes unresponsive.
PAN-186134
On the Panorama management server, performing a
Commit and Push
(
Commit > Commit and Push
) may intermittently not push the committed configuration changes to managed firewalls.
Workaround:
Select
Commit > Push to Devices
to push the committed configuration changes to your managed firewalls.
PAN-184708
Scheduled report emails (
Monitor
PDF Reports
Email Scheduler
) are not emailed if:
  • A scheduled report email contains a Report Group (
    Monitor
    PDF Reports
    Report Group
    ) which includes a SaaS Application Usage report.
  • A scheduled report contains only a SaaS Application Usage Report.
Workaround:
To receive a scheduled report email for all other PDF report types:
  1. Select
    Monitor
    PDF Reports
    Report Groups
    and remove all SaaS Application Usage reports from all Report Groups.
  2. Select
    Monitor
    PDF Reports
    Email Scheduler
    and edit the scheduled report email that contains only a SaaS Application Usage report. For the Recurrence, select
    Disable
    and click
    OK
    .
    Repeat this step for all scheduled report emails that contain only a SaaS Application Usage report.
  3. Commit
    .
    (
    Panorama managed firewalls
    ) Select
    Commit
    Commit and Push
PAN-184702
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
On the Panorama management server, an M-700 appliance in Log Collector mode fails to connect to Panorama when added as a managed collector (
Panorama > Managed Collectors
).
PAN-184474
This issue is now resolved. See
PAN-OS 10.2.2 Addressed Issues
.
When the firewall has Advanced Routing enabled, a static route stays active after the interface goes down.
Workaround
: For firewalls that support Bidirectional Forwarding Detection (BFD), configure BFD for the static route.
PAN-184406
Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash.
Workaround:
Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
PAN-183404
Static IP addresses are not recognized when "and" operators are used with IP CIDR range.
PAN-182734
On an Advanced Routing Engine, if you change the IPSec tunnel configuration, BGP flaps.
PAN-181933
If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.
PAN-181823
On a PA-5400 Series firewall (minus the PA-5450), setting the peer port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports on the firewall to go down if they are set to Auto.
PAN-180661
On the Panorama management server, pushing an unsupported Minimum Password Complexity (
Device
Setup
Management
) to a managed firewall erroneously displays
commit time out
as the reason the commit failed.
PAN-180104
When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster previously had a CN-Series as a DaemonSet deployment running PAN-OS 10.0 or 10.1.
Workaround
: Reboot the worker nodes before upgrading to PAN-OS 10.2.
PAN-178194
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
A user interface issue in PAN-OS renders the contents of the
Inline ML
tab in the
URL Filtering Profile
inaccessible on firewalls licensed for Advanced URL Filtering. Additionally, a message indicating that a
License required for URL filtering to function
is unavailable displays at the bottom of the UI. These errors do not affect the operation of Advanced URL Filtering or URL Filtering Inline ML.
Workaround:
Configuration settings for URL Filtering Inline ML must be applied through the CLI. The following configuration commands are available:
  • Define URL exceptions for specific web sites—
    admin#
    set profiles url-filtering <url_filtering_profile_name> mlav-category-exception
  • Configuration settings for each inline ML model—
    admin#
    set profiles url-filtering <url_filtering_profile_name> mlav-engine-urlbased-enabled
PAN-177455
This issue is now resolved. See
PAN-OS 10.2.2 Addressed Issues
.
PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA (High Availability) clustering enabled and using an HA4 communication link. Attempting to load PAN-OS 10.2.0 on the firewall causes the PA-7000 100G NPC to go offline. As a result, the firewall fails to boot normally and enters maintenance mode. HA Pairs of Active-Passive and Active-Active firewalls are not affected.
PAN-176156
Executing
show running resource-monitor
with the
ingress-backlogs
option produces the following server error:
Dataplane is not up or invalid target-dp(*.dp*)
.
PAN-175915
When the firewall is deployed on N3 and N11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network Protection Profile, the traffic logs do not display network slice SST and SD values.
PAN-174982
In HA active/active configurations where, when interfaces that were associated with a virtual router were deleted, the configuration change did not sync.
PAN-172274
When you activate the advanced URL filtering license, your license entitlements for PAN-DB and advanced URL filtering might not display correctly on the firewall — this is a display anomaly, not a licensing issue, and does not affect access to the services.
Workaround:
Issue the following command to retrieve and update the licenses:
license request fetch
.
PAN-172132
This issue is now resolved by PAN-189643. See
PAN-OS 10.2.4 Addressed Issues
.
QoS fails to run on a tunnel interface (for example, tunnel.1).
PAN-171938
No results are displayed when you
Show Application Filter
for a Security policy rule (
Policies
Security
Application
Value
Show Application Filter
).

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