PAN-OS 10.2.3 Known Issues
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PAN-OS 10.2.3 Known Issues

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PAN-OS 10.2.3 Known Issues

PAN-OSĀ® 10.2.3 known issues.
The following list includes only outstanding known issues specific to PAN-OSĀ® 10.2.3. This list includes issues specific to Panoramaā„¢, GlobalProtectā„¢, VM-Series plugins, and WildFireĀ®, as well as known issues that apply more generally or that are not identified by an issue ID.
Issue ID
Description
WF500-5854
The WildFire analysis report on the firewall log viewer (MonitoringWildFire Submissions) does not display the following data fields: File Type, SHA-256, MD-5, and File Size".
Workaround: Download and open the WildFire analysis report in the PDF format using the link in the upper right-hand corner of the Detailed Log View.
WF500-5843
In a WildFire appliance cluster, issuing the show cluster-all peers CLI command when a node within the cluster is being rebooted generates the following error: Server error : An error occured.
WF500-5840
The sample analysis statistics that are returned when issuing the show wildfire local statistics CLI command in WildFire appliance cluster deployments may not accurately reflect the number of samples that have been processed.
WF500-5823
The following WildFire appliance CLI command does not return a signature generation status as expected: show wildfire global signature-status. This does not corrupt or otherwise prevent the WildFire appliance from analyzing a sample.
WF500-5781
The WildFire appliance might erroneously generate and log the following device certification error: Device certificate is missing or invalid. It cannot be renewed.
WF500-5754
In WildFire appliance clusters, issuing the show cluster controller CLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface.
Workaround: Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6).
WF500-5632
The number of registered WildFire appliances reported in Panorama (PanoramaManaged WildFire AppliancesFirewalls ConnectedView) does not accurately reflect the current status of connected WildFire appliances.
PAN-260851
From the NGFW or Panorama CLI, you can override the existing application tag even if Disable Override is enabled for the application (ObjectsApplications) tag.
PAN-259769
GlobalProtect portal is not accessible via a web browser and the app displays the error ERR_EMPTY_RESPONSE.
PAN-250062
Device telemetry might fail at configured intervals due to bundle generation issues.
PAN-243951
On the Panorama management sever in an active/passive High Availability (HA) configuration, managed devices (PanoramaManaged DevicesSummary) display as out-of-sync on the passive HA peer when configuration changes are made to the SD-WAN (PanoramaSD-WAN) configuration on the active HA peer.
Workaround: Manually synchronize the Panorama HA peers.
  1. Log in to the Panorama web interface on the active HA peer.
  2. Select Commit and Commit to Panorama the SD-WAN configuration changes on the active HA peer.
    On the passive HA peer, select PanoramaManaged DevicesSummary and observe that the managed devices are now out-of-sync.
  3. Log in to the primary HA peer Panorama CLI and trigger a manual synchronization between the active and secondary HA peers.
    request high-availability sync-to-remote running-config
  4. Log back in to the active HA peer Panorama web interface and select CommitPush to Devices and Push.
PAN-228273
This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues.
On the Panorama management server in FIPS-CC mode, the ElasticSearch cluster fails to come up and the show log-collector-es-cluster health command displays the status is red. This results in log ingestion issues for Panorama in Panorama only or Log Collector mode.
PAN-227344
On the Panorama management server, PDF Summary Reports (MonitorPDF ReportsManage PDF Summary) display no data and are blank when predefined reports are included in the summary report.
PAN-225337
This issue is now resolved. See PAN-OS 10.2.7 Addressed Issues.
On the Panorama management server, the configuration push to a multi-vsys firewall fails if you:
  1. Create a Shared and vsys-specific device group configuration object with an indentical name. For example, a Shared address object called SharedAO1 and a vsys-specific address object also called SharedAO1.
  2. Reference the Shared object in another Shared configuration. For example, reference the Shared address object (SharedAO1) in a Shared address group called SharedAG1.
  3. Use the Shared configuration object with the reference in a vsys-specific configuration. For example, reference the Shared address group (SharedAG1) in a vsys-specific policy rule.
Workaround: Select PanoramaSetupManagement and edit the Panorama Settings to enable one of the following:
  • Shared Unused Address and Service Objects with Devicesā€”This options pushes all Shared objects, along with device group specific objects, to managed firewalls.
    This is a global setting and applies to all managed firewalls, and may result in pushing too many configuration objects to your managed firewalls.
  • Objects defined in ancestors will take higher precedenceā€”This option specifies that in the event of objects with the same name, ancestor object take precedence over descendent objects. In this case, the Shared objects take precedence over the vsys-specific object.
    This is a global setting and applies to all managed firewalls. In the example above, if the IP address for the Shared SharedAO1 object was 10.1.1.1 and the device group specific SharedAO1 was 10.2.2.2, the 10.1.1.1 IP address takes precedence.
Alternatively, you can remove the duplicate address objects from the device group configuration to allow only the Shared objects in your configuration.
PAN-223488
This issue is now resolved. See PAN-OS 10.2.7 Addressed Issues.
Closed ElasticSearch shards are not deleted from the Panorama M-Series and virtual appliance. This causes the ElasticSearch shard purging to not work as expected, resulting in high disk usage.
PAN-223365
The Panorama management server is unable to query any logs if the ElasticSearch health status for any Log Collector (PanoramaManaged Collector is degraded.
Workaround: Log in to the Log Collector CLI and restart ElasticSearch.
admindebug elasticsearch es-restart all
PAN-222586
On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus, Forward Methods, and Built-In Actions for Correlation Log settings (DeviceLog Settings) are not displayed and cannot be configured.
PAN-222253
This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues.
On the Panorama management server, policy rulebase reordering when you View Rulebase by Groups (Policy<policy-rulebase>) does not persist if you reorder the policy rulebase by dragging and dropping individual policy rules and then moving the entire tag group.
PAN-221775
A Malformed Request error is displayed when you Test Connection for an email server profile (DeviceServer ProfilesEmail) using SMTP over TLS and the Password includes an ampersand (&).
PAN-221015
This issue is now resolved. See PAN-OS 10.2.7 Addressed Issues.
On M-600 appliances in Panorama or Log Collector mode, the es-1 and es-2 ElasticSearch processes fail to restart when the M-600 appliance is rebooted. The results in the Managed Collector ES health status (PanoramaManaged CollectorsHealth Status) to be degraded.
Workaround: Log in to the Panorama or Log Collector CLI experiencing degraded ElasticSearch health and restart all ElasticSearch processes.
admin>debug elasticsearch es-restart optional all
PAN-219644
This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues.
Firewalls forwarding logs to a syslog server over TLS (ObjectsLog Forwarding) use the default Palo Alto Networks certificate instead of the custom certificate configured on the firewall.
PAN-218521
This issue is now resolved. See PAN-OS 10.2.7 Addressed Issues.
The ElasticSearch process on the M-600 appliance in Log Collector mode may enter a continuous reboot cycle. This results in the M-600 appliance becoming unresponsive, consuming logging disk space, and preventing new log ingestion.
PAN-217307
This issue is now resolved. See PAN-OS 10.2.11 Addressed Issues.
The following Security policy rule (PoliciesSecurity) filters return no results:
log-start eq no
log-end eq no
log-end eq yes
PAN-215778
This issue is now resolved. See PAN-OS 10.2.5 Addressed Issues.
On the M-600 appliance in Management Only mode, XML API Get requests for /config fail with the following error due to exceeding the total configuration size supported on the M-600 appliance.
504 Gateway timeout
PAN-215082
This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues.
M-300 and M-700 appliances may generate erroneous system logs (MonitorLogsSystem) to alert that the M-Series appliance memory usage limits are reached.
PAN-213746
On the Panorama management server, the Hostkey displayed as undefined undefined if you override an SSH Service Profile (DeviceCertificate ManagementSSH Service Profile) Hostkey configured in a Template from the Template Stack.
PAN-213119
PA-5410 and PA-5420 firewalls display the following error when you view the Block IP list (MonitorBlock IP):
show -> dis-block-table is unexpected
PAN-212978
This issue is now resolved. See PAN-OS 10.2.4-h3 Addressed Issues.
The Palo Alto Networks firewall stops responding when executing an SD-WAN debug operational CLI command.
PAN-212889
On the Panorama management server, different threat names are used when querying the same threat in the Threat Monitor (MonitorApp ScopeThreat Monitor) and ACC. This results in the ACC displaying no data to display when you are redirected to the ACC after clicking a threat name in the Threat Monitor and filtering the same threat name in the Global Filters.
PAN-212533
Modifying the Administrator Type for an existing administrator (DeviceAdministrators or PanoramaAdministrators) from Superuser to a Role-Based custom admin, or vice versa, does not modify the access privileges of the administrator.
PAN-211531
On the Panorama management server, admins can still perform a selective push to managed firewalls when Push All Changes and Push for Other Admins are disabled in the admin role profile (PanoramaAdmin Roles).
PAN-210366
This issue is now resolved. See PAN-OS 10.2.4-h3 Addressed Issues.
On the Panorama management server in a high availability (HA) configuration, the primary HA peer may enter a primary-non-functional state and generate a system log (MonitorLogsSystem) with the following message:
High root partition usage: going to state Non-Functional
PAN-209288
Certificates are not successfully generated using SCEP (DeviceCertificate ManagementSCEP).
PAN-208622
A file upload to Box.com exceeding 6 files gets stuck and fails to upload if you specify an Enterprise DLP data filtering profile (ObjectsDLPData Filtering Profiles with the Action set to Block to a Security policy rule (PoliciesSecurity).
PAN-208325
This issue is now resolved. See PAN-OS 10.2.5 Addressed Issues.
The following NextGen firewalls and Panorama management server models are unable to automatically renew the device certificate (DeviceSetupManagement or PanoramaSetupManagement).
  • M-300 and M-700
  • PA-410 Firewall
  • PA-440, PA-450, and PA-460 Firewalls
  • PA-3400 Series
  • PA-5410, PA-5420, and PA-5430 Firewalls
  • PA-5450 Firewall
Workaround: Log in to the firewall CLI or Panorama CLI and fetch the device certificate.
admin>request certificate fetch
PAN-208189
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
Traffic fails to match and reach all destinations if a Security policy rule includes FQDN objects that resolve to two or more IP addresses.
PAN-207629
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
On the Panorama management server, selective push fails to managed firewalls if the managed firewalls are enabled with multiple vsys and the Push Scope contains shared objects in device groups.
PAN-206253
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
For PA-3400 Series firewalls, the default log rate is set too low and the max configurable log rate is incorrectly capped resulting in the firewall not generating more than 6,826 logs per second.
PAN-206243
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
The PA-220 firewall reaches the maximum disk usage capacity multiple a day that requires a disk cleanup. A critical system log (MonitorLogsSystem) is generated each time the firewall reaches maximum disk usage capacity.
PAN-206005
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
(PA-3400 Series firewalls only) The I7_misc memory pool on this platform is undersized and can cause a loss of connectivity when reaching the limit of the memory pool. Certain features, like using a decryption profile with Strip ALPN disabled, can lead to depleting the memory pool and causing a connection loss.
Workaround: Disable HTTP2 by enabling Strip ALPN in the decryption profile or avoid usage of the I7_misc memory pool.
PAN-205187
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
ElasticSearch may not start properly when a newly installed Panorama virtual appliance powers on for the first time, resulting in the Panorama virtual appliance being unable to query logs forwarded from the managed firewall to a Log Collector.
Workaround: Log in to the Panorama CLI and start the PAN-OS software.
admin>request restart software
PAN-204663
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
On the Panorama management server, you are unable to Context Switch from one managed firewall to another.
Workaround: After you Context Switch to a managed firewall, you must first Context Switch back to Panorama before you can continue to Context Switch to a different managed firewall.
PAN-201855
This issue is now resolved. See PAN-OS 10.2.5 Addressed Issues.
On the Panorama management server, cloning any template (PanoramaTemplates) corrupts certificates (DeviceCertificate ManagementCertificates) with the Block Private Key Export setting enabled across all templates. This results in managed firewalls experiencing issues wherever the corrupted certificate is referenced.
For example, you have template A, B, and C where templates A and B have certificates with the Block Private Key Export setting enabled. Cloning template C corrupts the certificates with Block Private Key Export setting enabled in templates A and B.
Workaround: After cloning a template, delete and re-import the corrupted certificates.
PAN-199557
This issue is now resolved. See PAN-OS 10.2.5 Addressed Issues.
On M-600 appliances in an Active/Passive high availability (HA) configuration, the configd process restarts due to a memory leak on the Active Panorama HA peer. This causes the Panorama web interface and CLI to become unresponsive.
Workaround: Manually reboot the Active Panorama HA peer.
PAN-198708
On the Panorama management server, the File Type field does not display any data when you view the Detailed Log View in the Data Filtering log (MonitorLogsData Filtering<select log>DLP).
PAN-198174
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
When viewing traffic or threat logs from the firewall ACC or Monitor, performing a reverse DNS lookup, for example, when resolving IP addresses to domain names using the Resolve Hostname feature, can cause the appliance to crash and restart if DNS server settings have not been configured.
Workaround: Provide a DNS server setting for the firewall (DeviceDNS SetupServices). If you cannot reference a valid DNS server, you can add a dummy address.
PAN-197097
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
Large Scale VPN (LSVPN) does not support IPv6 addresses on the satellite firewall.
PAN-196758
On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you Preview Changes (CommitPush to DevicesEdit Selections or CommitCommit and PushEdit Selections).
PAN-196504
License deactivation fails for VM-Series firewalls licensed using PA-VM Bundle 3 (BND3).
PAN-196146
This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues.
The VM-Series firewall on Azure does not boot up with a hostname (specified in an init-cgf.txt or user data) when bootstrapped.
PAN-195541
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
When a DNS request is submitted to the DNS Security service for inspection, the dataplane pan-task process (all_pktproc) might fail during the DNS request process, or when the dataplane cache is reset, or if the cache output is generated through the CLI, resulting in firewall crashes or the inability/reduced capability to process network traffic.
The following CLI commands can trigger a crash of the all_pktproc process:
  • debug dataplane reset dns-cache all
  • debug dataplane show dns-cache print
  • show dns-proxy dns-signature cache
  • clear dns-proxy dns-signature cache
PAN-194996
When using a 10.2.2 Panorama to manage a Panorama Managed Prisma Access 3.1.2 deployment, allocating bandwidth for a remote network deployment fails (the OK button is grayed out).
Workaround: Retry the operation.
PAN-194519
(PA-5450 firewall only) Trying to configure a custom payload format under DeviceServer ProfilesHTTP yields a Javascript error.
PAN-194515
(PA-5450 firewall only) The Panorama web interface does not display any predefined template stack variables in the dropdown menu under DeviceSetupLog InterfaceIP Address.
Workaround: Configure the log interface IP address on the individual firewall web interface instead of on Panorama.
PAN-194424
(PA-5450 firewall only) Upgrading to PAN-OS 10.2.2 while having a log interface configured can cause both the log interface and the management interface to remain connected to the log collector.
Workaround: Restart the log receiver service by running the following CLI command:
debug software restart process log-receiver
PAN-194202
(PA-5450 firewall only) If the management interface and logging interface are configured on the same subnetwork, the firewall conducts log forwarding using the management interface instead of the logging interface.
PAN-190727
(PA-5450 firewall only) Documentation for configuring the log interface is unavailable on the web interface and in the PAN-OS Administratorā€™s Guide.
PAN-190435
When you Commit a configuration change, the Task Manager commit Status goes directly from 0% to Completed and does accurately reflect the commit job progress.
PAN-189425
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
On the Panorama management server, Export Panorama and devices config bundle (PanoramaSetupOperations) fails to export. When the export fails, you are redirected to a new window and the following error is displayed:
Failed to redirect error to /var/log/pan/appweb3-panmodule.log (Permission denied)
PAN-189111
After deleting an MP pod and it comes up, the show routing command output appears empty and traffic stops working.
PAN-189076
On a firewall with Advanced Routing enabled, OSPFv3 peers using a broadcast link and a designated router (DR) priority of 0 (zero) are stuck in a two-way state after HA failover.
Workaround: Configure at least one OSPFv3 neighbor with a non-zero priority setting in the same broadcast domain.
PAN-188904
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
Certain web pages and web page contents might not properly load when cloud inline categorization is enabled on the firewall.
PAN-188358
After triggering a soft reboot on a M-700 appliance, the Management port LEDs do not light up when a 10G Ethernet cable is plugged in.
PAN-187685
On the Panorama management server, the Template Status displays no synchronization status (PanoramaManaged DevicesSummary) after a bootstrapped firewall is successfully added to Panorama.
Workaround: After the bootstrapped firewall is successfully added to Panorama, log in to the Panorama web interface and select CommitPush to Devices.
PAN-187643
If you enable SCTP security using a Panorama template when SCTP INIT Flood Protection is enabled in the Zone Protection profile using Panorama and you commit all changes, the commit is successful but the SCTP INIT option is not available in the Zone Protection profile.
Workaround: Log out of the firewall and log in again to make the SCIT INIT option available on the web interface.
PAN-187612
On the Panorama management server, not all data profiles (ObjectsDLP Data Filtering Profiles) are displayed after you:
  • Upgrade Panorama to PAN-OS 10.2 and upgrade the Enterprise DLP plugin to version 3.0.
  • Downgrade Panorama to PAN-OS 10.1 and downgrade the Enterprise DLP plugin to version 1.0.
Workaround: Log in to the Panorama CLI and reset the DLP plugin.
admin > request plugins dlp reset
PAN-187407
The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to Hold client request for category lookup and the action set to Reset-Both and the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.
PAN-187370
On a firewall with Advanced Routing enabled, if there is also a logical router instance that uses the default configuration and has no interfaces assigned to it, this will result in terminating the management daemon and main routing daemon in the firewall during commit.
Workaround: Do not use a logical router instance with no interfaces bound to it.
PAN-186283
Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS.
Workaround: Use CommitPush to Devices to synchronize the templates.
PAN-186282
On HA deployments on AWS and Azure, Panorama fails to populate match criteria automatically when adding dynamic address groups.
Workaround: Reboot the Panorama HA pair.
PAN-186134
On the Panorama management server, performing a Commit and Push (Commit > Commit and Push) may intermittently not push the committed configuration changes to managed firewalls.
Workaround: Select Commit > Push to Devices to push the committed configuration changes to your managed firewalls.
PAN-185286
This issue is now resolved. See PAN-OS 10.2.8 Addressed Issues.
(PA-5400 Series firewalls only) On the Panorama management server, the device health resources (PanoramaManaged DevicesHealth) do not populate.
PAN-184708
This issue is now resolved. See PAN-OS 10.2.4 Addressed Issues.
Scheduled report emails (MonitorPDF ReportsEmail Scheduler) are not emailed if:
  • A scheduled report email contains a Report Group (MonitorPDF ReportsReport Group) which includes a SaaS Application Usage report.
  • A scheduled report contains only a SaaS Application Usage Report.
Workaround: To receive a scheduled report email for all other PDF report types:
  1. Select MonitorPDF ReportsReport Groups and remove all SaaS Application Usage reports from all Report Groups.
  2. Select MonitorPDF ReportsEmail Scheduler and edit the scheduled report email that contains only a SaaS Application Usage report. For the Recurrence, select Disable and click OK.
    Repeat this step for all scheduled report emails that contain only a SaaS Application Usage report.
  3. Commit.
    (Panorama managed firewalls) Select CommitCommit and Push
PAN-184406
Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash.
Workaround: Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
PAN-183404
Static IP addresses are not recognized when "and" operators are used with IP CIDR range.
PAN-182734
This issue is now resolved. See PAN-OS 10.2.5 Addressed Issues.
On an Advanced Routing Engine, if you change the IPSec tunnel configuration, BGP flaps.
PAN-181933
If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.
PAN-181823
On a PA-5400 Series firewall (minus the PA-5450), setting the peer port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports on the firewall to go down if they are set to Auto.
PAN-180661
On the Panorama management server, pushing an unsupported Minimum Password Complexity (DeviceSetupManagement) to a managed firewall erroneously displays commit time out as the reason the commit failed.
PAN-180104
When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster previously had a CN-Series as a DaemonSet deployment running PAN-OS 10.0 or 10.1.
Workaround: Reboot the worker nodes before upgrading to PAN-OS 10.2.
PAN-177455
PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA (High Availability) clustering enabled and using an HA4 communication link. Attempting to load PAN-OS 10.2.0 on the firewall causes the PA-7000 100G NPC to go offline. As a result, the firewall fails to boot normally and enters maintenance mode. HA Pairs of Active-Passive and Active-Active firewalls are not affected.
PAN-175915
When the firewall is deployed on N3 and N11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network Protection Profile, the traffic logs do not display network slice SST and SD values.
PAN-174982
In HA active/active configurations where, when interfaces that were associated with a virtual router were deleted, the configuration change did not sync.
PAN-172274
When you activate the advanced URL filtering license, your license entitlements for PAN-DB and advanced URL filtering might not display correctly on the firewall ā€” this is a display anomaly, not a licensing issue, and does not affect access to the services.
Workaround: Issue the following command to retrieve and update the licenses: license request fetch.
PAN-172132
This issue is now resolved by PAN-189643. See PAN-OS 10.2.4 Addressed Issues.
QoS fails to run on a tunnel interface (for example, tunnel.1).
PAN-171938
No results are displayed when you Show Application Filter for a Security policy rule (PoliciesSecurityApplicationValueShow Application Filter).
PAN-164885
This issue is now resolved. See PAN-OS 10.2.10 Addressed Issues.
On the Panorama management server, pushes to managed firewalls (CommitPush to Devices or Commit and Push) may fail when an EDL (ObjectsExternal Dynamic Lists) is configured to Check for updates every 5 minutes due to the commit and EDL fetch processes overlapping. This is more likely to occur when multiple EDLs are configured to check for updates every 5 minutes.