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    PAN-OS 10.2.3 Known Issues
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    PAN-OS 10.2.3 Known Issues

    Table of Contents

    PAN-OS 10.2.3 Known Issues

    PAN-OSĀ® 10.2.3 known issues.
    The following list includes only outstanding known issues specific to PAN-OS
    Ā®
     10.2.3. This list includes issues specific to Panoramaā„¢, GlobalProtectā„¢, VM-Series plugins, and WildFireĀ®, as well as known issues that apply more generally or that are not identified by an issue ID.
    Issue ID
    Description
    WF500-5854
    The WildFire analysis report on the firewall log viewer (
    Monitoring
    WildFire Submissions
    ) does not display the following data fields: File Type, SHA-256, MD-5, and File Size".
    Workaround
    : Download and open the WildFire analysis report in the PDF format using the link in the upper right-hand corner of the
    Detailed Log View
    .
    WF500-5843
    In a WildFire appliance cluster, issuing the
    show cluster-all peers
     CLI command when a node within the cluster is being rebooted generates the following error:
    Server error : An error occured.
    WF500-5840
    The sample analysis statistics that are returned when issuing the
    show wildfire local statistics
     CLI command in WildFire appliance cluster deployments may not accurately reflect the number of samples that have been processed.
    WF500-5823
    The following WildFire appliance CLI command does not return a signature generation status as expected:
    show wildfire global signature-status
    . This does not corrupt or otherwise prevent the WildFire appliance from analyzing a sample.
    WF500-5781
    The WildFire appliance might erroneously generate and log the following device certification error:
    Device certificate is missing or invalid. It cannot be renewed.
    WF500-5754
    In WildFire appliance clusters, issuing the
    show cluster controller
     CLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface.
    Workaround:
     Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6).
    WF500-5632
    The number of registered WildFire appliances reported in Panorama (
    Panorama
    Managed WildFire Appliances
    Firewalls Connected
    View
    ) does not accurately reflect the current status of connected WildFire appliances.
    PAN-228273
    On the Panorama management server in FIPS-CC mode, the ElasticSearch cluster fails to come up and the
    show log-collector-es-cluster health
     command displays the
    status
     is
    red
    . This results in log ingestion issues for Panorama in Panorama only or Log Collector mode.
    PAN-225337
    This issue is now resolved. See
    PAN-OS 10.2.7 Addressed Issues
    .
    On the Panorama management server, the configuration push to a multi-vsys firewall fails if you:
    1. Create a
      Shared
       and vsys-specific device group configuration object with an indentical name. For example, a
      Shared
       address object called
      SharedAO1
       and a vsys-specific address object also called
      SharedAO1
      .
    2. Reference the
      Shared
       object in another
      Shared
       configuration. For example, reference the
      Shared
       address object (
      SharedAO1
      ) in a
      Shared
       address group called
      SharedAG1
      .
    3. Use the
      Shared
       configuration object with the reference in a vsys-specific configuration. For example, reference the
      Shared
       address group (
      SharedAG1
      ) in a vsys-specific policy rule.
    Workaround:
     Select
    Panorama
    Setup
    Management
     and edit the Panorama Settings to enable one of the following:
    • Shared Unused Address and Service Objects with Devices
      ā€”This options pushes all
      Shared
       objects, along with device group specific objects, to managed firewalls.
      This is a global setting and applies to all managed firewalls, and may result in pushing too many configuration objects to your managed firewalls.
    • Objects defined in ancestors will take higher precedence
      ā€”This option specifies that in the event of objects with the same name, ancestor object take precedence over descendent objects. In this case, the
      Shared
       objects take precedence over the vsys-specific object.
      This is a global setting and applies to all managed firewalls. In the example above, if the IP address for the
      Shared
      SharedAO1
       object was
      10.1.1.1
       and the device group specific
      SharedAO1
       was
      10.2.2.2
      , the
      10.1.1.1
       IP address takes precedence.
    Alternatively, you can remove the duplicate address objects from the device group configuration to allow only the
    Shared
     objects in your configuration.
    PAN-223488
    On the M-600 appliance, closed ElasticSearch shards are not deleted from the M-600 appliance. This causes the ElasticSearch shard purging to not work as expected, resulting in high disk usage.
    PAN-223365
    The Panorama management server is unable to query any logs if the ElasticSearch health status for any Log Collector (
    Panorama
    Managed Collector
     is degraded.
    Workaround:
     Log in to the Log Collector CLI and restart ElasticSearch.
    admin
    debug elasticsearch es-restart all
    PAN-222586
    On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus, Forward Methods, and Built-In Actions for Correlation Log settings (
    Device
    Log Settings
    ) are not displayed and cannot be configured.
    PAN-222253
    On the Panorama management server, policy rulebase reordering when you
    View Rulebase by Groups
     (
    Policy
    <policy-rulebase>
    ) does not persist if you reorder the policy rulebase by dragging and dropping individual policy rules and then moving the entire tag group.
    PAN-221775
    A
    Malformed Request
     error is displayed when you
    Test Connection
     for an email server profile (
    Device
    Server Profiles
    Email
    ) using
    SMTP over TLS
     and the
    Password
     includes an ampersand (&).
    PAN-221015
    On M-600 appliances in Panorama or Log Collector mode, the
    es-1
     and
    es-2
     ElasticSearch processes fail to restart when the M-600 appliance is rebooted. The results in the Managed Collector
    ES
     health status (
    Panorama
    Managed Collectors
    Health Status
    ) to be degraded.
    Workaround:
     Log in to the Panorama or Log Collector CLI experiencing degraded ElasticSearch health and restart all ElasticSearch processes.
    admin>
    debug elasticsearch es-restart optional all
    PAN-219644
    Firewalls forwarding logs to a syslog server over TLS (
    Objects
    Log Forwarding
    ) use the default Palo Alto Networks certificate instead of the custom certificate configured on the firewall.
    PAN-218521
    The ElasticSearch process on the M-600 appliance in Log Collector mode may enter a continuous reboot cycle. This results in the M-600 appliance becoming unresponsive, consuming logging disk space, and preventing new log ingestion.
    PAN-215778
    This issue is now resolved. See
    PAN-OS 10.2.5 Addressed Issues
    .
    On the M-600 appliance in Management Only mode, XML API Get requests for
    /config
     fail with the following error due to exceeding the total configuration size supported on the M-600 appliance.
    504 Gateway timeout
    PAN-215082
    M-300 and M-700 appliances may generate erroneous system logs (
    Monitor
    Logs
    System
    ) to alert that the M-Series appliance memory usage limits are reached.
    PAN-213746
    On the Panorama management server, the
    Hostkey
     displayed as
    undefined undefined
     if you override an SSH Service Profile (
    Device
    Certificate Management
    SSH Service Profile
    ) Hostkey configured in a Template from the Template Stack.
    PAN-213119
    PA-5410 and PA-5420 firewalls display the following error when you view the Block IP list (
    Monitor
    Block IP
    ):
    show -> dis-block-table is unexpected
    PAN-212978
    This issue is now resolved. See
    PAN-OS 10.2.4-h3 Addressed Issues
    .
    The Palo Alto Networks firewall stops responding when executing an SD-WAN debug operational CLI command.
    PAN-212889
    On the Panorama management server, different threat names are used when querying the same threat in the Threat Monitor (
    Monitor
    App Scope
    Threat Monitor
    ) and
    ACC
    . This results in the ACC displaying
    no data to display
     when you are redirected to the ACC after clicking a threat name in the Threat Monitor and filtering the same threat name in the Global Filters.
    PAN-212533
    Modifying the
    Administrator Type
     for an existing administrator (
    Device
    Administrators
     or
    Panorama
    Administrators
    ) from
    Superuser
     to a
    Role-Based
     custom admin, or vice versa, does not modify the access privileges of the administrator.
    PAN-211531
    On the Panorama management server, admins can still perform a selective push to managed firewalls when
    Push All Changes
     and
    Push for Other Admins
     are disabled in the admin role profile (
    Panorama
    Admin Roles
    ).
    PAN-210366
    This issue is now resolved. See
    PAN-OS 10.2.4-h3 Addressed Issues
    .
    On the Panorama management server in a high availability (HA) configuration, the primary HA peer may enter a
    primary-non-functional
     state and generate a system log (
    Monitor
    Logs
    System
    ) with the following message:
    High root partition usage: going to state Non-Functional
    PAN-209288
    Certificates are not successfully generated using SCEP (
    Device
    Certificate Management
    SCEP
    ).
    PAN-208622
    A file upload to Box.com exceeding 6 files gets stuck and fails to upload if you specify an Enterprise DLP data filtering profile (
    Objects
    DLP
    Data Filtering Profiles
     with the Action set to
    Block
     to a Security policy rule (
    Policies
    Security
    ).
    PAN-208325
    This issue is now resolved. See
    PAN-OS 10.2.5 Addressed Issues
    .
    The following NextGen firewalls and Panorama management server models are unable to automatically renew the device certificate (
    Device
    Setup
    Management
     or
    Panorama
    Setup
    Management
    ).
    • M-300 and M-700
    • PA-410 Firewall
    • PA-440, PA-450, and PA-460 Firewalls
    • PA-3400 Series
    • PA-5410, PA-5420, and PA-5430 Firewalls
    • PA-5450 Firewall
    Workaround:
     Log in to the firewall CLI or Panorama CLI and fetch the device certificate.
    admin>
    request certificate fetch
    PAN-208189
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    Traffic fails to match and reach all destinations if a Security policy rule includes FQDN objects that resolve to two or more IP addresses.
    PAN-207629
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    On the Panorama management server, selective push fails to managed firewalls if the managed firewalls are enabled with multiple vsys and the Push Scope contains shared objects in device groups.
    PAN-206253
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    For PA-3400 Series firewalls, the default log rate is set too low and the max configurable log rate is incorrectly capped resulting in the firewall not generating more than 6,826 logs per second.
    PAN-206243
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    The PA-220 firewall reaches the maximum disk usage capacity multiple a day that requires a disk cleanup. A critical system log (
    Monitor
    Logs
    System
    ) is generated each time the firewall reaches maximum disk usage capacity.
    PAN-206005
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    (
    PA-3400 Series firewalls only
    ) The I7_misc memory pool on this platform is undersized and can cause a loss of connectivity when reaching the limit of the memory pool. Certain features, like using a decryption profile with Strip ALPN disabled, can lead to depleting the memory pool and causing a connection loss.
    Workaround:
     Disable HTTP2 by enabling Strip ALPN in the decryption profile or avoid usage of the I7_misc memory pool.
    PAN-205187
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    ElasticSearch may not start properly when a newly installed Panorama virtual appliance powers on for the first time, resulting in the Panorama virtual appliance being unable to query logs forwarded from the managed firewall to a Log Collector.
    Workaround:
     Log in to the Panorama CLI and start the PAN-OS software.
    admin>
    request restart software
    PAN-204663
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    On the Panorama management server, you are unable to Context Switch from one managed firewall to another.
    Workaround:
     After you Context Switch to a managed firewall, you must first Context Switch back to Panorama before you can continue to Context Switch to a different managed firewall.
    PAN-201855
    This issue is now resolved. See
    PAN-OS 10.2.5 Addressed Issues
    .
    On the Panorama management server, cloning any template (
    Panorama
    Templates
    ) corrupts certificates (
    Device
    Certificate Management
    Certificates
    ) with the
    Block Private Key Export
     setting enabled across all templates. This results in managed firewalls experiencing issues wherever the corrupted certificate is referenced.
    For example, you have template A, B, and C where templates A and B have certificates with the
    Block Private Key Export
     setting enabled. Cloning template C corrupts the certificates with
    Block Private Key Export
     setting enabled in templates A and B.
    Workaround:
     After cloning a template, delete and re-import the corrupted certificates.
    PAN-199557
    This issue is now resolved. See
    PAN-OS 10.2.5 Addressed Issues
    .
    On M-600 appliances in an Active/Passive high availability (HA) configuration, the
    configd
     process restarts due to a memory leak on the
    Active
     Panorama HA peer. This causes the Panorama web interface and CLI to become unresponsive.
    Workaround:
     Manually reboot the
    Active
     Panorama HA peer.
    PAN-198708
    On the Panorama management server, the
    File Type
     field does not display any data when you view the Detailed Log View in the Data Filtering log (
    Monitor
    Logs
    Data Filtering
    <select log>
    DLP
    ).
    PAN-198174
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    When viewing traffic or threat logs from the firewall ACC or Monitor, performing a reverse DNS lookup, for example, when resolving IP addresses to domain names using the
    Resolve Hostname
     feature, can cause the appliance to crash and restart if DNS server settings have not been configured.
    Workaround:
     Provide a DNS server setting for the firewall (
    Device
    DNS Setup
    Services
    ). If you cannot reference a valid DNS server, you can add a dummy address.
    PAN-197097
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    Large Scale VPN (LSVPN) does not support IPv6 addresses on the satellite firewall.
    PAN-196758
    On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you
    Preview Changes
     (
    Commit
    Push to Devices
    Edit Selections
     or
    Commit
    Commit and Push
    Edit Selections
    ).
    PAN-196504
    License deactivation fails for VM-Series firewalls licensed using PA-VM Bundle 3 (BND3).
    PAN-196146
    The VM-Series firewall on Azure does not boot up with a hostname (specified in an init-cgf.txt or user data) when bootstrapped.
    PAN-195541
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    When a DNS request is submitted to the DNS Security service for inspection, the dataplane pan-task process (all_pktproc) might fail during the DNS request process, or when the dataplane cache is reset, or if the cache output is generated through the CLI, resulting in firewall crashes or the inability/reduced capability to process network traffic.
    The following CLI commands can trigger a crash of the all_pktproc process:
    • debug dataplane reset dns-cache all
    • debug dataplane show dns-cache print
    • show dns-proxy dns-signature cache
    • clear dns-proxy dns-signature cache
    PAN-194996
    When using a 10.2.2 Panorama to manage a Panorama Managed Prisma Access 3.1.2 deployment, allocating bandwidth for a remote network deployment fails (the OK button is grayed out).
    Workaround
    : Retry the operation.
    PAN-194519
    (
    PA-5450 firewall only
    ) Trying to configure a custom payload format under
    Device
    Server Profiles
    HTTP
     yields a Javascript error.
    PAN-194515
    (
    PA-5450 firewall only
    ) The Panorama web interface does not display any predefined template stack variables in the dropdown menu under
    Device
    Setup
    Log Interface
    IP Address
    .
    Workaround:
     Configure the log interface IP address on the individual firewall web interface instead of on Panorama.
    PAN-194424
    (
    PA-5450 firewall only
    ) Upgrading to PAN-OS 10.2.2 while having a log interface configured can cause both the log interface and the management interface to remain connected to the log collector.
    Workaround:
     Restart the log receiver service by running the following CLI command: 
    debug software restart process log-receiver
    PAN-194202
    (
    PA-5450 firewall only
    ) If the management interface and logging interface are configured on the same subnetwork, the firewall conducts log forwarding using the management interface instead of the logging interface.
    PAN-190727
    (
    PA-5450 firewall only
    ) Documentation for configuring the log interface is unavailable on the web interface and in the PAN-OS Administratorā€™s Guide.
    PAN-190435
    When you
    Commit
     a configuration change, the
    Task Manager
     commit
    Status
     goes directly from
    0%
     to
    Completed
     and does accurately reflect the commit job progress.
    PAN-189425
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    On the Panorama management server,
    Export Panorama and devices config bundle
     (
    Panorama
    Setup
    Operations
    ) fails to export. When the export fails, you are redirected to a new window and the following error is displayed:
    Failed to redirect error to /var/log/pan/appweb3-panmodule.log (Permission denied)
    PAN-189111
    After deleting an MP pod and it comes up, the
    show routing
     command output appears empty and traffic stops working.
    PAN-189076
    On a firewall with Advanced Routing enabled, OSPFv3 peers using a broadcast link and a designated router (DR) priority of 0 (zero) are stuck in a two-way state after HA failover.
    Workaround:
     Configure at least one OSPFv3 neighbor with a non-zero priority setting in the same broadcast domain.
    PAN-188904
    This issue is now resolved. See
    PAN-OS 10.2.4 Addressed Issues
    .
    Certain web pages and web page contents might not properly load when cloud inline categorization is enabled on the firewall.
    PAN-188358
    After triggering a soft reboot on a M-700 appliance, the Management port LEDs do not light up when a 10G Ethernet cable is plugged in.
    PAN-187685
    On the Panorama management server, the Template Status displays no synchronization status (
    Panorama
    Managed Devices
    Summary
    ) after a bootstrapped firewall is successfully added to Panorama.
    Workaround:
     After the bootstrapped firewall is successfully added to Panorama, log in to the Panorama web interface and select
    Commit
    Push to Devices
    .
    PAN-187643
    If you enable SCTP security using a Panorama template when
    SCTP INIT Flood Protection
     is enabled in the Zone Protection profile using Panorama and you commit all changes, the commit is successful but the
    SCTP INIT
     option is not available in the Zone Protection profile.
    Workaround:
     Log out of the firewall and log in again to make the
    SCIT INIT
     option available on the web interface.
    PAN-187612
    On the Panorama management server, not all data profiles (
    Objects
    DLP Data Filtering Profiles
    ) are displayed after you:
    • Upgrade Panorama to PAN-OS 10.2 and upgrade the Enterprise DLP plugin to version 3.0.
    • Downgrade Panorama to PAN-OS 10.1 and downgrade the Enterprise DLP plugin to version 1.0.
    Workaround:
     Log in to the Panorama CLI and reset the DLP plugin.
    admin > request plugins dlp reset
    PAN-187407
    The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to
    Hold client request for category lookup
    and the action set to
    Reset-Both
     and the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.
    PAN-187370
    On a firewall with Advanced Routing enabled, if there is also a logical router instance that uses the default configuration and has no interfaces assigned to it, this will result in terminating the management daemon and main routing daemon in the firewall during commit.
    Workaround
    : Do not use a logical router instance with no interfaces bound to it.
    PAN-186283
    Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS.
    Workaround
    : Use
    Commit
    Push to Devices
     to synchronize the templates.
    PAN-186282
    On HA deployments on AWS and Azure, Panorama fails to populate match criteria automatically when adding dynamic address groups.
    Workaround:
     Reboot the Panorama HA pair.
    PAN-186134
    On the Panorama management server, performing a
    Commit and Push
     (
    Commit > Commit and Push
    ) may intermittently not push the committed configuration changes to managed firewalls.
    Workaround:
     Select
    Commit > Push to Devices
     to push the committed configuration changes to your managed firewalls.
    PAN-185286
    (
    PA-5400 Series firewalls only
    ) On the Panorama management server, the device health resources (
    Panorama
    Managed Devices
    Health
    ) do not populate.
    PAN-184708
    Scheduled report emails (
    Monitor
    PDF Reports
    Email Scheduler
    ) are not emailed if:
    • A scheduled report email contains a Report Group (
      Monitor
      PDF Reports
      Report Group
      ) which includes a SaaS Application Usage report.
    • A scheduled report contains only a SaaS Application Usage Report.
    Workaround:
     To receive a scheduled report email for all other PDF report types:
    1. Select
      Monitor
      PDF Reports
      Report Groups
       and remove all SaaS Application Usage reports from all Report Groups.
    2. Select
      Monitor
      PDF Reports
      Email Scheduler
       and edit the scheduled report email that contains only a SaaS Application Usage report. For the Recurrence, select
      Disable
       and click
      OK
      .
      Repeat this step for all scheduled report emails that contain only a SaaS Application Usage report.
    3. Commit
      .
      (
      Panorama managed firewalls
      ) Select
      Commit
      Commit and Push
    PAN-184406
    Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash.
    Workaround:
     Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
    PAN-183404
    Static IP addresses are not recognized when "and" operators are used with IP CIDR range.
    PAN-182734
    This issue is now resolved. See
     PAN-OS 10.2.5 Addressed Issues
    .
    On an Advanced Routing Engine, if you change the IPSec tunnel configuration, BGP flaps.
    PAN-181933
    If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.
    PAN-181823
    On a PA-5400 Series firewall (minus the PA-5450), setting the peer port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports on the firewall to go down if they are set to Auto.
    PAN-180661
    On the Panorama management server, pushing an unsupported Minimum Password Complexity (
    Device
    Setup
    Management
    ) to a managed firewall erroneously displays
    commit time out
     as the reason the commit failed.
    PAN-180104
    When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster previously had a CN-Series as a DaemonSet deployment running PAN-OS 10.0 or 10.1.
    Workaround
    : Reboot the worker nodes before upgrading to PAN-OS 10.2.
    PAN-177455
    PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA (High Availability) clustering enabled and using an HA4 communication link. Attempting to load PAN-OS 10.2.0 on the firewall causes the PA-7000 100G NPC to go offline. As a result, the firewall fails to boot normally and enters maintenance mode. HA Pairs of Active-Passive and Active-Active firewalls are not affected.
    PAN-175915
    When the firewall is deployed on N3 and N11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network Protection Profile, the traffic logs do not display network slice SST and SD values.
    PAN-174982
    In HA active/active configurations where, when interfaces that were associated with a virtual router were deleted, the configuration change did not sync.
    PAN-172274
    When you activate the advanced URL filtering license, your license entitlements for PAN-DB and advanced URL filtering might not display correctly on the firewall ā€” this is a display anomaly, not a licensing issue, and does not affect access to the services.
    Workaround:
     Issue the following command to retrieve and update the licenses:
    license request fetch
    .
    PAN-172132
    This issue is now resolved by PAN-189643. See
    PAN-OS 10.2.4 Addressed Issues
    .
    QoS fails to run on a tunnel interface (for example, tunnel.1).
    PAN-171938
    No results are displayed when you
    Show Application Filter
     for a Security policy rule (
    Policies
    Security
    Application
    Value
    Show Application Filter
    ).

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