Organizations often struggle to manage security policies and logs effectively when usernames originate from various identity sources that use inconsistent formats, mixed capitalization, and different delimiters. To address this complexity and ensure seamless security policy enforcement across your network fabric, Prisma® Access now applies a global normalization standard to all usernames integrated through the Cloud Identity Engine.

This powerful feature automatically converts inconsistent username inputs—including mixed case and varying domain prefixes or suffixes—into a single, standardized, and unified format for use in policy matching, reporting, and logs. This standardization can reduce administrative overhead and can minimize the risk of user-based policy lookup failures due to format variations. This functionality applies only to the username representation within Prisma Access; it does not affect security policies based on user groups and members configured using the Cloud Identity Engine.

For example, Prisma Access normalizes these usernames to test.user:

• test.User@abc.com
• abc/Test.User
• abc//Test.useR

This functionality does not affect security policies based on user groups and members configured using the Cloud Identity Engine.