Activate Subscription Licenses

1. Locate the activation codes for the licenses you purchased.

   When you purchased your subscriptions you should have received an email from Palo Alto Networks customer service listing the activation code associated with each subscription. If you cannot locate this email, contact Customer Support to obtain your activation codes before you proceed.
2. Activate your Support license.

   You will not be able to update your PAN-OS software if you do not have a valid Support license.

   1. Log in to the web interface and then select DeviceSupport.
   2. Click Activate support using authorization code.
   3. Enter your Authorization Code and then click OK.
3. Activate each license you purchased.

   Select DeviceLicenses and then activate your licenses and subscriptions in one of the following ways:

   • Retrieve license keys from license server—Use this option if you activated your license on the Customer Support portal.
   • Activate feature using authorization code—Use this option to enable purchased subscriptions using an authorization code for licenses that have not been previously activated on the support portal. When prompted, enter the Authorization Code and then click OK.
   • Manually upload license key—Use this option if your firewall does not have connectivity to the Palo Alto Networks Customer Support Portal. In this case, you must download a license key file from the support site on an internet-connected computer and then upload to the firewall.

   To automate activation using the Customer Support Portal API, see the process to Activate Licenses. This process works for both the hardware and VM-Series firewalls.
4. Verify that the license is successfully activated

   On the DeviceLicenses page, verify that the license is successfully activated. For example, after activating the WildFire license, you should see that the license is valid:

5. (WildFire, Advanced URL Filtering, and DNS Security subscriptions only) Commit configuration changes to complete subscription activation.

   After activating a WildFire, Advanced URL Filtering, or DNS Security subscription license, a commit is required for the firewall to begin processing their corresponding traffic and data types based on the security profile configurations. You should:

   • Commit any pending changes. If you do not have pending changes, which prevents you from committing any configuration updates, you can: issue a commit force command through the CLI or make an update that writes to the candidate configuration, which enables the commit option.
     Use the following CLI configuration mode command to initiate a commit force:

     username@hostname> configure 
     Entering configuration mode 
     [edit] 
     username@hostname# commit force

     A commit force bypasses some of the validation checks that normally occur with a normal commit operation. Make sure your configuration is valid and is semantically and syntactically correct before issuing a commit force update.
   • WildFire only Check that the WildFire Analysis profile rules include the advanced file types that are now supported with the WildFire subscription. If no change to any of the rules is required, make a minor edit to a rule description and perform a commit.