GlobalProtect
What Data Does the GlobalProtect App Collect?
Table of Contents
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GlobalProtect Docs
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9.1 (EoL)
- 10.1 & Later
- 9.1 (EoL)
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- Deploy App Settings in the Windows Registry
- Deploy App Settings from Msiexec
- Deploy Scripts Using the Windows Registry
- Deploy Scripts Using Msiexec
- SSO Wrapping for Third-Party Credential Providers on Windows Endpoints
- Enable SSO Wrapping for Third-Party Credentials with the Windows Registry
- Enable SSO Wrapping for Third-Party Credentials with the Windows Installer
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- Mobile Device Management Overview
- Set Up the MDM Integration With GlobalProtect
- Qualified MDM Vendors
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- Remote Access VPN (Authentication Profile)
- Remote Access VPN (Certificate Profile)
- Remote Access VPN with Two-Factor Authentication
- Always On VPN Configuration
- Remote Access VPN with Pre-Logon
- GlobalProtect Multiple Gateway Configuration
- GlobalProtect for Internal HIP Checking and User-Based Access
- Mixed Internal and External Gateway Configuration
- Captive Portal and Enforce GlobalProtect for Network Access
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- End User Experience
- Management and Logging in Panorama
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- View a Graphical Display of GlobalProtect User Activity in PAN-OS
- View All GlobalProtect Logs on a Dedicated Page in PAN-OS
- Event Descriptions for the GlobalProtect Logs in PAN-OS
- Filter GlobalProtect Logs for Gateway Latency in PAN-OS
- Restrict Access to GlobalProtect Logs in PAN-OS
- Forward GlobalProtect Logs to an External Service in PAN-OS
- Configure Custom Reports for GlobalProtect in PAN-OS
- Monitoring and High Availability
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- About GlobalProtect Cipher Selection
- Cipher Exchange Between the GlobalProtect App and Gateway
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- Reference: GlobalProtect App Cryptographic Functions
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- Reference: TLS Ciphers Supported by GlobalProtect Apps on macOS Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Windows 10 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Windows 7 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Android 6.0.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on iOS 10.2.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Chromebooks
- Ciphers Used to Set Up IPsec Tunnels
- SSL APIs
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6.3
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
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- Download and Install the GlobalProtect App for Windows
- Use Connect Before Logon
- Use Single Sign-On for Smart Card Authentication
- Use the GlobalProtect App for Windows
- Report an Issue From the GlobalProtect App for Windows
- Disconnect the GlobalProtect App for Windows
- Uninstall the GlobalProtect App for Windows
- Fix a Microsoft Installer Conflict
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- Download and Install the GlobalProtect App for macOS
- Use the GlobalProtect App for macOS
- Report an Issue From the GlobalProtect App for macOS
- Disconnect the GlobalProtect App for macOS
- Uninstall the GlobalProtect App for macOS
- Remove the GlobalProtect Enforcer Kernel Extension
- Enable the GlobalProtect App for macOS to Use Client Certificates for Authentication
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6.1
- 6.1
- 6.0
- 5.1
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6.3
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
End-of-Life (EoL)
What Data Does the GlobalProtect App Collect?
By default, the GlobalProtect app collects vendor-specific
data about the end user security packages that are running on the
endpoint (as compiled by the OPSWAT global partnership program)
and reports this data to the GlobalProtect gateway for policy enforcement.
See the GlobalProtect 5.1 OPSWAT Support table
or GlobalProtect 5.2 OPSWAT Support table
for details about the third-party vendor products that GlobalProtect
can detect using the specified OPSWAT SDK.
Because security software must continually evolve to ensure end
user protection, your GlobalProtect gateway licenses also enable
you to receive dynamic updates for the GlobalProtect data file with
the latest patch and software versions available for each package.
By default, the app collects data about the following categories
of information to help identify the security state of the host:
Category | Data Collected |
|---|---|
General | Information about the host itself, including
the hostname, logon domain, operating system, app version, and,
for Windows systems, the domain to which the machine belongs. For
Windows endpoints’ domain, the GlobalProtect app collects the domain
defined for ComputerNameDnsDomain,
which is the DNS domain assigned to the local computer or the cluster associated
with the local computer. This data is displayed for the Windows
endpoints’ Domain in the HIP Match log details (MonitorLogsHIP Match). |
Mobile Device | Information about the mobile
device, including the device name, logon domain, operating system,
app version, and information about the network to which the device
is connected. In addition, GlobalProtect collects information on
whether the device is rooted or jailbroken. To collect mobile device attributes and utilize them in HIP enforcement policies, GlobalProtect
requires an MDM server. GlobalProtect currently supports HIP
integration with the Workspace ONE MDM server. For devices managed by Workspace ONE, host information collected by the GlobalProtect app can be
supplemented with additional information collected from the
Workspace ONE service. Refer to Configure Windows User-ID Agent to Collect Host
Information for a list of attributes that can be
retrieved from Workspace ONE. |
Patch Management | Information about any patch management software
that is enabled and/or installed on the host and whether there are
any missing patches. If you want to configure
the Severity value for missing patches as
a match condition in your HIP object (ObjectsGlobalProtectHIP Objects<hip-object>Patch
ManagementCriteria),
use the following mappings between the GlobalProtect severity values
and the OPSWAT severity ratings to understand what each value means:
|
Firewall | Information about any firewalls that are
installed and/or enabled on the host. |
Anti-Malware | Information about any antivirus or anti-spyware
software that is enabled and/or installed on the endpoint, whether
or not real-time protection is enabled, the virus definition version,
last scan time, and the vendor and product name. GlobalProtect
uses OPSWAT technology to detect and assess third-party security applications on
the endpoint. By integrating with the OPSWAT OESIS framework, GlobalProtect enables
you to assess the compliance state of the endpoint. For example,
you can define HIP objects and HIP profiles that verify the presence
of a specific version of antivirus software from a specific vendor
on the endpoint and also ensure that it has the latest virus definition
files. OPSWAT is unable to detect the following Anti-Malware information
for the Gatekeeper security feature on macOS endpoints:
|
Disk Backup | Information about whether disk backup software
is installed, the last backup time, and the vendor and product name
of the software. |
Disk Encryption | Information about whether disk encryption
software is installed, which drives and/or paths are configured
for encryption, and the vendor and product name of the software. |
Data Loss Prevention | Information about whether data
loss prevention (DLP) software is installed and/or enabled to prevent
sensitive corporate information from leaving the corporate network
or from being stored on a potentially insecure device. This information
is only collected from Windows endpoints. |
Certificate | Information about the machine
certificate installed on the endpoint. |
Custom Checks | Information about whether specific registry
keys (Windows only), property lists (plists) (macOS only), OR operating
system processes and user-space application processes are present. |
You can exclude certain categories of information from being
collected on certain hosts to save CPU cycles and improve response
time. To do this, create an agent configuration on the portal, and
then exclude the categories you are not interested in (NetworkGlobalProtectPortals<portal-config>Agent<agent-config>Data Collection). For example,
if you do not plan on creating policies based on whether or not
endpoints run disk backup software, you can exclude that category
to prevent the app from collecting any information about disk backup.
You can also exclude information from being collected on personal
endpoints in order to provide user privacy. For example, you can
exclude the list of apps installed on endpoints that are not managed
by a third-party mobile device manager.