Follow these instructions if you have trouble with event notifications or trouble authenticating
to the Workspace ONE REST API.
Event notifications from the Workspace ONE MDM server are not received by the
MDM integration service.
Set the Debug option (in the
File menu) to Debug or
Verbose.
Go the User-ID agent installation folder on the Windows server, and
then open the MaDebug file. Look for
messages similar to the following:
The address x.x.x.x
is not in the permitted ip list for event notifications.
Add this IP address as a Permitted IP address (MDM IntegrationSetupPermitted IP).
Authentication to the Workspace ONE REST API is unsuccessful.
Make sure that:
The credentials used for the MDM integration service to authenticate
to the Workspace ONE MDM service are valid.
The user account used to access the Workspace ONE REST API has API
access permissions and read-only permissions (at minimum) to data
for the mobile devices and users managed by Workspace ONE.
The Tenant Code (API key) is correctly
associated with the user account. Remove all unused API keys.
