First time AIOps for NGFW Premium Activation - Multiple Customer Support Portal Account
Table of Contents
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- Get Started with License Activation, Subscription, & Tenant Management
- Remote Browser Isolation Activation
- AIOPs Premium Activation
- CASB-X Activation
- Cloud Identity Engine Activation
- IoT Activation
- SaaS Security Inline Activation
- SaaS Security Posture Management Activation
- Software NGFW Credits Activation
- Enterprise License Agreement Add-on Activation
- Product Management
First time AIOps for NGFW Premium Activation - Multiple Customer Support
Portal Account
AIOps for NGFW Premium
Activation - Multiple Customer Support
Portal AccountLearn how to activate your
AIOps for NGFW Premium
application for the
first time if you have multiple Customer Support Portal accounts.If you have multiple Customer Support Portal accounts, follow these steps for first
time
AIOps for NGFW Premium
activation. - After you receive an email from Palo Alto Networks identifying theAIOps for NGFW Premiumlicense you're activating, click the email link to begin the activation process.
- If you have multiple Customer Support Portal accounts, choose theCustomer Support Accountnumber that you want to use.
- Allocate the product to theRecipientof your choice.You can allocate your entire license to one recipient or you can share it with multiple recipients in a tenant hierarchy. What is a tenant?
- If you need just one tenant, use or rename the tenant provided. The name provided matches your Customer Support Portal account for convenience.
- (Optional) This step applies if you are a managed security service provider (MSSP), a distributed enterprise customer, or need multiple tenants. After you create the first tenant, you canAllocate to subtenantand use or rename the tenant provided.A subscription gets allocated on a tenant or a sub-tenant. This step is for choosing a tenant where you want to allocate a license, not for building a complete tenant hierarchy. You can create only a tenant and subtenant here, and you can choose to allocate a license to that subtenant.After activation, you can build out your tenant hierarchy as needed through tenant management. You can create your tenant hierarchy to reflect your existing organizational structure. You can also consider identity and access inheritance when creating the hierarchy, in addition to tenant hierarchy limits.
- SelectDone.
- Select aRegionwhere you want to deploy your product.The following are supported regions. If you first activateAIOps for NGFW PremiumforStrata Cloud Managerin a region that isn't supported forPrisma Access, it's allowed because there are no dependencies withPrisma Access.However, if you later want to activatePrisma Accessin the same region as the originalAIOps for NGFW Premiumregion, it's not an available option. For hybrid customers, you will have to wait until the same region is supported by bothAIOps for NGFW PremiumandPrisma Access.SincePrisma Access (Managed by Strata Cloud Manager)is not yet supported in all regions, the followingAIOps for NGFW Premiumregion will map to a different region when usingStrata Cloud Managerto manage the firewall.Strata Cloud ManagerSingapore is mapped to by the followingAIOps for NGFW Premiumregion:
- singapore
- taiwan
- korea
- indonesia
Strata Cloud ManagerGermany is mapped to by the followingAIOps for NGFW Premiumregion:- Germany
- Europe
- Switzerland
- Israel
- France
- Spain
- Italy
- Poland
- Qatar
Strata Cloud ManagerAmerica is mapped to by the followingAIOps for NGFW Premiumregion:- Americas
- Canada
- AddStrata Logging Service.
- Select aStrata Logging Serviceinstance.
- Enter the amount of data log storage.
- The region is grayed out, but is autopopulated with the same region that you used forStrata Logging Service.
- Select Cloud Identity Engine or create a new CIE instance to identify and verify all users across your infrastructure.
- Agree to the terms and conditions, andActivate.This tenant, and any others created by this Customer Support Portal account, will have theSuperuserrole.
- displays the status of the activation, such asCommon ServicesProductsinitializingorcomplete.
- After the status isComplete, you must go to thetab to select the devices and add the firewall or Panorama appliance to your tenant. See Associate Devices with a Tenant.Common ServicesDevice AssociationsIf the status isn'tComplete, you can't add your devices yet.
- LaunchStrata Cloud Managerwith AIOps for NGFW Premium license from one of the following options.
- Click theStrata Cloud Managertile in the hub.
- Launch fromor fromCommon ServicesProducts.SettingsProducts
- Get started with AIOps for NGFW.
- (Optional) Manage identity and access.