Known Issues in Common Services: Subscription and Tenant Management
Table of Contents
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- Get Started with License Activation, Subscription, & Tenant Management
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- First Time License Activation - One CSP Account
- First Time License Activation - Multiple CSP Accounts
- Return Visit License Activation
- Allocate Licenses for Cloud-managed Prisma Access
- Plan Service Connections for Cloud-managed Prisma Access and Add-ons
- Add Additional Locations for Cloud-managed Prisma Access and Add-ons
- Enable Available Add-ons for Cloud-managed Prisma Access
- Search for Subscription Details
- Share a License for Cloud-managed Prisma Access and Add-ons
- Increase Subscription Allocation Quantity
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- Remote Browser Isolation Activation
- Product Management
Known Issues in Common Services: Subscription and Tenant Management
Learn about the known issues related to Common Services: Subscription and Tenant Management.
These are the issues we’re currently working on. If no issues are listed, then there are no
outstanding known issues. You can also check known issues for Prisma SASE Multitenant Portal, Identity and Access, and Device Associations.
| ID | Description |
|---|---|
| APPORTAL-6501 | If you receive an activation email to amend
your Prisma Access license, you need to select the same single tenant
or multitenant option that you chose for the original net-new Cloud-managed
or Panorama-managed license activation. |
| APPORTAL-6445 | The functionality does not change automatically when
you switch from a single tenant to a multitenant (or from multitenant
to single tenant), then you go to the subscriptions tab in the UI.
You have to close the browser and reopen a new session or you have
to log out and log in again to see the new view in the subscriptions tab. |
| BAN-12889 |
When converting firewalls that are licensed for IoT Security from an
IoT Security subscription that doesn't require a data lake to one
that does, Strata Logging Service log storage will not automatically be
enabled for them.
Workaround: To enable log storage for firewalls after the
license conversion, you must move firewalls to the appropriate data
lake instance within the Strata Logging Service application. For
instructions, see Start Sending Logs to a New
.
|
| APPORTAL-8673 |
When integrating IoT Security in a hybrid environment with Prisma
Access and next-generation firewalls, it’s not possible to activate
IoT Security as a Prisma Access add-on after you onboard firewalls
with an IoT Security, Doesn’t Require Data Lake subscription.
Workaround: Activate the IoT Security add-on license on Prisma
Access first and then onboard firewalls with an IoT Security,
Doesn't Require Data Lake subscription.
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