Known Issues in Common Services: Subscription and Tenant Management
Table of Contents
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- Activate a License for Remote Browser Isolation
-
- What is a Tenant?
- Add a Tenant
- Edit a Tenant
- Manage Tenant Licenses
- Delete a Tenant
- Transition from Single Tenant to Multitenant Cloud-managed Prisma Access FedRAMP
- Move an Internal Tenant
- Acquire an External Tenant
- Approve an External Tenant Acquisition
- Limitations for Moving and Acquiring Tenants
- Tenant Hierarchy Limits
Known Issues in Common Services: Subscription and Tenant
Management
Common Services
: Subscription and Tenant
ManagementLearn about the known issues related to
Common Services
: Subscription and Tenant Management.These are the issues we’re currently working on. If no issues are listed, then there are no
outstanding known issues. You can also check known issues for Prisma SASE Multitenant Portal, Identity and Access, and Device Associations.
ID | Description |
|---|---|
APPORTAL-6501 | If you receive an activation email to amend
your Prisma Access license, you need to select the same single tenant
or multitenant option that you chose for the original net-new Cloud-managed
or Panorama-managed license activation. |
APPORTAL-6445 | The functionality does not change automatically when
you switch from a single tenant to a multitenant (or from multitenant
to single tenant), then you go to the subscriptions tab in the UI.
You have to close the browser and reopen a new session or you have
to log out and log in again to see the new view in the subscriptions tab. |
BAN-12889 | When converting firewalls that are licensed for IoT Security from an
IoT Security subscription that doesn't require a data lake to one
that does, Cortex
Data Lake log storage will not automatically be
enabled for them.Workaround : To enable log storage for firewalls after the
license conversion, you must move firewalls to the appropriate data
lake instance within the Cortex
Data Lake application. For
instructions, see Start Sending Logs to a New
. |
APPORTAL-8673 | When integrating IoT Security in a hybrid environment with Prisma
Access and next-generation firewalls, it’s not possible to activate
IoT Security as a Prisma Access add-on after you onboard firewalls
with an IoT Security, Doesn’t Require Data Lake subscription.Workaround : Activate the IoT Security add-on license on Prisma
Access first and then onboard firewalls with an IoT Security,
Doesn't Require Data Lake subscription. |