First time

AIOps for NGFW Premium

Activation - Multiple Customer Support Portal Account

After you receive an email from Palo Alto Networks identifying the
AIOps for NGFW Premium
license you're activating, click the email link to begin the activation process.
If you have multiple Customer Support Portal accounts, choose the
Customer Support Account
number that you want to use.
Allocate the product to the
Recipient
of your choice.
You can allocate your entire license to one recipient or you can share it with multiple recipients in a tenant hierarchy. What is a tenant?
If you need just one tenant, use or rename the tenant provided. The name provided matches your Customer Support Portal account for convenience.
(
Optional
) This step applies if you are a managed security service provider (MSSP), a distributed enterprise customer, or need multiple tenants. After you create the first tenant, you can
Allocate to subtenant
and use or rename the tenant provided.
A subscription gets allocated on a tenant or a sub-tenant. This step is for choosing a tenant where you want to allocate a license, not for building a complete tenant hierarchy. You can create only a tenant and subtenant here, and you can choose to allocate a license to that subtenant.
After activation, you can build out your tenant hierarchy as needed through tenant management. You can create your tenant hierarchy to reflect your existing organizational structure. You can also consider identity and access inheritance when creating the hierarchy, in addition to tenant hierarchy limits.
Select
Done
.
Select a
Region
where you want to deploy your product.
The following are supported regions. If you first activate
AIOps for NGFW Premium
for
Strata Cloud Manager
in a region that isn't supported for
Prisma Access
, it's allowed because there are no dependencies with
Prisma Access
.
However, if you later want to activate
Prisma Access
in the same region as the original
AIOps for NGFW Premium
region, it's not an available option. For hybrid customers, you will have to wait until the same region is supported by both
AIOps for NGFW Premium
and
Prisma Access
.
Since
Prisma Access (Managed by Strata Cloud Manager)
is not yet supported in all regions, the following
AIOps for NGFW Premium
region will map to a different region when using
Strata Cloud Manager
to manage the firewall.
Strata Cloud Manager
Singapore is mapped to by the following
AIOps for NGFW Premium
region:
singapore
taiwan
korea
indonesia
Strata Cloud Manager
Germany is mapped to by the following
AIOps for NGFW Premium
region:
Germany
Europe
Switzerland
Israel
France
Spain
Italy
Poland
Qatar
Strata Cloud Manager
America is mapped to by the following
AIOps for NGFW Premium
region:
Americas
Canada
Add
Strata Logging Service
.
Select a
Strata Logging Service
instance.
Enter the amount of data log storage.
The region is grayed out, but is autopopulated with the same region that you used for
Strata Logging Service
.
Select Cloud Identity Engine or create a new CIE instance to identify and verify all users across your infrastructure.
Agree to the terms and conditions
, and
Activate
.
This tenant, and any others created by this Customer Support Portal account, will have the
Superuser
role.
Common Services
Products
displays the status of the activation, such as
initializing
or
complete
.
After the status is
Complete
, you must go to the
Common Services
Device Associations
tab to select the devices and add the firewall or Panorama appliance to your tenant. See Associate Devices with a Tenant.
If the status isn't
Complete
, you can't add your devices yet.
Launch
Strata Cloud Manager
with AIOps for NGFW Premium license from one of the following options.
Click the
Strata Cloud Manager
tile in the hub.
Launch from
Common Services
Products
or from
Settings
Products
.
Get started with AIOps for NGFW.
(
Optional
) Manage your product from
Strata Cloud Manager
.
(
Optional
) Manage identity and access.