: First time IoT Security Activation - One Customer Support Portal Account
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First time IoT Security Activation - One Customer Support Portal Account

Table of Contents

First time
IoT Security
Activation - One Customer Support Portal Account

Learn how to activate your
IoT Security
application for the first time if you have only one Customer Support Portal account.
If you have only one Customer Support Portal account, follow these steps for first time
IoT Security
activation.
  1. Because you have only one Customer Support Portal account associated with your username, the
    Customer Support Account
    is prepopulated.
  2. Allocate the product to the
    Recipient
    of your choice.
    1. The name provided matches your Customer Support Portal account for convenience. You can use the name provided or change it.
  3. Choose the data ingestion
    Region
    , which is the region where the cloud logging service is receiving data from firewalls.
  4. Strata Logging Service
    • If you are using
      IoT Security
      that doesn't require
      Strata Logging Service
      (available for all
      IoT Security
      products and the
      third party integration add-on
      ), this sends data logs to a cloud logging service that streams them directly to
      IoT Security
      without storing them in a data lake. Skip to the App Subdomain step.
    • If you are using
      IoT Security
      that does require
      Strata Logging Service
      (available for Enterprise
      IoT Security
      Plus, Industrial OT Security, and Medical
      IoT Security
      ), add
      Strata Logging Service
      .
      1. Select a
        Strata Logging Service
        instance.
      2. Enter the amount of data log storage.
      3. The region is grayed out, but is autopopulated with the same region that you used for
        Strata Logging Service
        .
  5. Enter an
    App Subdomain
    .
    Use a unique subdomain to complete the
    <subdomain>.iot.paloaltonetworks.com
    URL for your
    IoT Security
    application. This will be the URL where you log in to the
    IoT Security
    portal.
  6. Agree to the terms and conditions
    , and
    Activate
    .
    A single default tenant is autocreated behind the scenes, and the product is activated in the tenant.
    This tenant, and any others created by this Customer Support Portal account, will have the
    Superuser
    role.
  7. Go to the
    Common Services
    Device Associations
    tab to add firewalls to the tenant, associate them with the
    IoT Security
    application, and then apply the
    IoT Security
    subscription to them: Device Associations.
  8. Get started with
    IoT Security
    .
  9. (
    Optional
    ) Manage your product from
    Strata Cloud Manager
    .

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