Network Security
Cloud Managed
Table of Contents
Cloud Managed
View authentication failures related to external dynamic lists.
When an external dynamic list that requires SSL fails client or server
authentication, you'll see the authentication failure in the EDL Distribution
Status. Typically, if your environment is unable to connect or otherwise fetch the
most current EDL from the server, your configuration retains the last successfully
retrieved list and continues operating with the most recent EDL information until
the connection is restored with the web server hosting the EDL. However, in cases
where authentication to the EDL fails, the Security policy stops enforcing the EDL.
Use the following process to view authentication failures related to external
dynamic lists. Troubleshoot EDLs
Troubleshoot EDLs
Get the status and latest details for the External Dynamic Lists (EDLs) that
you’re using with
Prisma Access
, and:- Search across EDLs to see if they include a specific IP address, subnet, or URL
- Force an EDL to refresh
To get started, go to , set the scope to
Remote Networks
or
Mobile Users - GlobalProtect
, and check the
EDL Status
.Troubleshooting is available only for custom EDLs and not for predefined,
built-in EDLs.
Troubleshoot Site Connections
For troubleshooting purposes, you can now view the routing table for a remote
network site or service connection site. Find the
Routing
Information
button on the remote networks or service connection
dashboard.Go to , select either
Remote Networks
or
Service Connections
, and then select .