Customer Support Tickets
Table of Contents
Customer Support Tickets
The Customer Support Ticket (CSP Ticket) feature in the Prisma SASE App for
ServiceNow enables users to create and manage support tickets for Prisma
SASE–related issues directly within the ServiceNow environment. This integration
simplifies the process of reporting issues, tracking resolutions, and maintaining
visibility into support interactions without leaving the application.
You must have the appropriate role and permission to create a support
ticket.
To create a support ticket:
- Select .Specify all the required details.
![]()
Specify all the details in the questionnaire and submit the ticket.Once submitted, tickets can be viewed under Customer Support Ticket > Tickets, where users can monitor their status and review any tickets associated with specific incidents. This correlation capability streamlines operations and ensures efficient handling of customer issues.![]()
