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Table of Contents

Activate AIOps Premium

Learn about AIOps Premium activation.
Where Can I Use This?
What Do I Need?
  • From email activation link
  • Commercial deployments
  • Customer Support Portal account
Strata Cloud Manager provides unified management and operations only for NGFWs using the AIOps for NGFW Premium license. The application tile name on the hub for
AIOps for NGFW
(the premium app only) is now changed to
Strata Cloud Manager
. With this update, the application URL has also changed to stratacloudmanager.paloaltonetworks.com, and you’ll also now see the
Strata Cloud Manager
logo on the left navigation pane. Continue to use the
AIOps for NGFW Free
app for the NGFWs onboarded to
AIOps for NGFW Free
. For more information, see Activate AIOps for NGFW Free.
The
AIOps for NGFW Premium
(use the Strata Cloud Manager app) license is supported only in a single tenant environment with paid
Strata Logging Service
. For information about support for firewalls and AIOps for NGFW license type combinations, see Firewall and License Type Compatibility.
After you receive an email from Palo Alto Networks identifying the
AIOps for NGFW Premium
license you're activating, click the email link to begin the activation process.

First time
AIOps for NGFW Premium
Activation - One Customer Support Portal Account

Learn how to activate your
AIOps for NGFW Premium
application for the first time if you have only one Customer Support Portal account.
If you have only one Customer Support Portal account, follow these steps for first time CASB-X activation.
  1. After you receive an email from Palo Alto Networks identifying the
    AIOps for NGFW Premium
    license you're activating, click the email link to begin the activation process.
  2. Because you have only one Customer Support Portal account associated with your username, the
    Customer Support Account
    is prepopulated.
  3. Allocate the product to the
    Recipient
    .
    1. The name provided matches your Customer Support Portal account for convenience. You can use the name provided or change it.
  4. Select a
    Region
    where you want to deploy your product.
    The following are supported regions. If you first activate
    AIOps for NGFW Premium
    for
    Strata Cloud Manager
    in a region that isn't supported for
    Prisma Access
    , it's allowed because there are no dependencies with
    Prisma Access
    .
    However, if you later want to activate
    Prisma Access
    in the same region as the original
    AIOps for NGFW Premium
    region, it's not an available option. For hybrid customers, you will have to wait until the same region is supported by both
    AIOps for NGFW Premium
    and
    Prisma Access
    .
    Since
    Prisma Access (Managed by Strata Cloud Manager)
    is not yet supported in all regions, the following
    AIOps for NGFW Premium
    region will map to a different region when using
    Strata Cloud Manager
    to manage the firewall.
    Strata Cloud Manager
    Singapore is mapped to by the following
    AIOps for NGFW Premium
    region:
    • singapore
    • taiwan
    • korea
    • indonesia
    Strata Cloud Manager
    Germany is mapped to by the following
    AIOps for NGFW Premium
    region:
    • Germany
    • Europe
    • Switzerland
    • Israel
    • France
    • Spain
    • Italy
    • Poland
    • Qatar
    Strata Cloud Manager
    America is mapped to by the following
    AIOps for NGFW Premium
    region:
    • Americas
    • Canada
  5. Add
    Strata Logging Service
    .
    1. Select a
      Strata Logging Service
      instance for storing your logs.
    2. Enter the amount of data log storage.
    3. The region is grayed out, but is autopopulated with the same region that you used for
      Strata Logging Service
      .
  6. Select Cloud Identity Engine or create a new CIE instance to identify and verify all users across your infrastructure.
  7. The web interface shows if you have
    Prisma Access
    and NGFW available in this tenant where you can apply
    AIOps for NGFW Premium
    .
  8. Agree to the terms and conditions
    , and
    Activate
    .
    A single default tenant is autocreated behind the scenes, and the product is activated in the tenant.
    This tenant, and any others created by this Customer Support Portal account, will have the
    Superuser
    role.
  9. Common Services
    Products
    displays the status of the activation, such as
    initializing
    or
    complete
    .
  10. After the status is
    Complete
    , you must go to the
    Common Services
    Device Associations
    tab to select the devices and add the firewall or Panorama appliance to your tenant. See Associate Devices with a Tenant.
    If the status isn't
    Complete
    , you can't add your devices yet.
  11. Launch
    Strata Cloud Manager
    with AIOps for NGFW Premium license from one of the following options.
    • Click the
      Strata Cloud Manager
      tile in the hub.
    • Launch from
      Common Services
      Products
      or from
      Settings
      Products
      .
  12. Get started with AIOps for NGFW.
  13. (
    Optional
    ) Manage your product from
    Strata Cloud Manager
    .

First time
AIOps for NGFW Premium
Activation - Multiple Customer Support Portal Account

Learn how to activate your
AIOps for NGFW Premium
application for the first time if you have multiple Customer Support Portal accounts.
If you have multiple Customer Support Portal accounts, follow these steps for first time
AIOps for NGFW Premium
activation.
  1. After you receive an email from Palo Alto Networks identifying the
    AIOps for NGFW Premium
    license you're activating, click the email link to begin the activation process.
  2. If you have multiple Customer Support Portal accounts, choose the
    Customer Support Account
    number that you want to use.
  3. Allocate the product to the
    Recipient
    of your choice.
    You can allocate your entire license to one recipient or you can share it with multiple recipients in a tenant hierarchy. What is a tenant?
    1. If you need just one tenant, use or rename the tenant provided. The name provided matches your Customer Support Portal account for convenience.
    2. (
      Optional
      ) This step applies if you are a managed security service provider (MSSP), a distributed enterprise customer, or need multiple tenants. After you create the first tenant, you can
      Allocate to subtenant
      and use or rename the tenant provided.
      A subscription gets allocated on a tenant or a sub-tenant. This step is for choosing a tenant where you want to allocate a license, not for building a complete tenant hierarchy. You can create only a tenant and subtenant here, and you can choose to allocate a license to that subtenant.
      After activation, you can build out your tenant hierarchy as needed through tenant management. You can create your tenant hierarchy to reflect your existing organizational structure. You can also consider identity and access inheritance when creating the hierarchy, in addition to tenant hierarchy limits.
      After you create a tenant hierarchy, you can share a license.
    3. Select
      Done
      .
  4. Select a
    Region
    where you want to deploy your product.
    The following are supported regions. If you first activate
    AIOps for NGFW Premium
    for
    Strata Cloud Manager
    in a region that isn't supported for
    Prisma Access
    , it's allowed because there are no dependencies with
    Prisma Access
    .
    However, if you later want to activate
    Prisma Access
    in the same region as the original
    AIOps for NGFW Premium
    region, it's not an available option. For hybrid customers, you will have to wait until the same region is supported by both
    AIOps for NGFW Premium
    and
    Prisma Access
    .
    Since
    Prisma Access (Managed by Strata Cloud Manager)
    is not yet supported in all regions, the following
    AIOps for NGFW Premium
    region will map to a different region when using
    Strata Cloud Manager
    to manage the firewall.
    Strata Cloud Manager
    Singapore is mapped to by the following
    AIOps for NGFW Premium
    region:
    • singapore
    • taiwan
    • korea
    • indonesia
    Strata Cloud Manager
    Germany is mapped to by the following
    AIOps for NGFW Premium
    region:
    • Germany
    • Europe
    • Switzerland
    • Israel
    • France
    • Spain
    • Italy
    • Poland
    • Qatar
    Strata Cloud Manager
    America is mapped to by the following
    AIOps for NGFW Premium
    region:
    • Americas
    • Canada
  5. Add
    Strata Logging Service
    .
    1. Select a
      Strata Logging Service
      instance.
    2. Enter the amount of data log storage.
    3. The region is grayed out, but is autopopulated with the same region that you used for
      Strata Logging Service
      .
  6. Select Cloud Identity Engine or create a new CIE instance to identify and verify all users across your infrastructure.
  7. Agree to the terms and conditions
    , and
    Activate
    .
    This tenant, and any others created by this Customer Support Portal account, will have the
    Superuser
    role.
  8. Common Services
    Products
    displays the status of the activation, such as
    initializing
    or
    complete
    .
  9. After the status is
    Complete
    , you must go to the
    Common Services
    Device Associations
    tab to select the devices and add the firewall or Panorama appliance to your tenant. See Associate Devices with a Tenant.
    If the status isn't
    Complete
    , you can't add your devices yet.
  10. Launch
    Strata Cloud Manager
    with AIOps for NGFW Premium license from one of the following options.
    • Click the
      Strata Cloud Manager
      tile in the hub.
    • Launch from
      Common Services
      Products
      or from
      Settings
      Products
      .
  11. Get started with AIOps for NGFW.
  12. (
    Optional
    ) Manage your product from
    Strata Cloud Manager
    .

Return Visit AIOPs Premium Activation

Learn how to activate your AIOPs Premium for repeat visits.
Follow these steps if you have already completed first time activation, you have already created your tenant hierarchy through
Identity & Access
Tenants
or tenant management, and you are returning to activate another product in your existing hierarchy.
  1. Choose the
    Customer Support Account
    number that you want to use to activate.
  2. Allocate the subscription to the
    Recipient
    tenant of your choice.
    You can hover over each tenant to see which apps you already activated.
  3. Select a
    Region
    for the physical location to process your data.
    The following are supported regions. If you first activate
    AIOps for NGFW Premium
    for
    Strata Cloud Manager
    in a region that isn't supported for
    Prisma Access
    , it's allowed because there are no dependencies with
    Prisma Access
    .
    However, if you later want to activate
    Prisma Access
    in the same region as the original
    AIOps for NGFW Premium
    region, it's not an available option. For hybrid customers, you will have to wait until the same region is supported by both
    AIOps for NGFW Premium
    and
    Prisma Access
    .
    Since
    Prisma Access (Managed by Strata Cloud Manager)
    is not yet supported in all regions, the following
    AIOps for NGFW Premium
    region will map to a different region when using
    Strata Cloud Manager
    to manage the firewall.
    Strata Cloud Manager
    Singapore is mapped to by the following
    AIOps for NGFW Premium
    region:
    • singapore
    • taiwan
    • korea
    • indonesia
    Strata Cloud Manager
    Germany is mapped to by the following
    AIOps for NGFW Premium
    region:
    • Germany
    • Europe
    • Switzerland
    • Israel
    • France
    • Spain
    • Italy
    • Poland
    • Qatar
    Strata Cloud Manager
    America is mapped to by the following
    AIOps for NGFW Premium
    region:
    • Americas
    • Canada
  4. Add
    Strata Logging Service
    .
    1. Select an
      Strata Logging Service
      instance.
    2. Enter the amount of data log storage.
    3. The region is grayed out, but is autopopulated with the same region that you used for
      Strata Logging Service
      .
  5. Select Cloud Identity Engine or create a new CIE instance to identify and verify all users across your infrastructure.
  6. Agree to the terms and conditions
    , and
    Activate
    .
    This tenant, and any others created by this Customer Support Portal account, will have the
    Superuser
    role.
  7. Common Services
    Products
    displays the status of the activation, such as
    initializing
    or
    complete
    .
  8. After the status is
    Complete
    , you must go to the
    Common Services
    Device Associations
    tab to select the devices and add the firewall or Panorama appliance to your tenant. See Associate Devices with a Tenant.
    If the status isn't
    Complete
    , you can't add your devices yet.
  9. Launch
    Strata Cloud Manager
    with AIOps for NGFW Premium license from one of the following options.
    • Click the
      Strata Cloud Manager
      tile in the hub.
    • Launch from
      Common Services
      Products
      or from
      Settings
      Products
      .
  10. Get started with AIOps for NGFW.
  11. (
    Optional
    ) Manage your product from
    Strata Cloud Manager
    .

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