Focus
Focus
Table of Contents

Cloud Identity Engine
Activation

Learn about
Cloud Identity Engine
(CIE) activation.
Where Can I Use This?
What Do I Need?
  • The
    hub
  • Commercial deployments
  • Customer Support Portal account
Welcome to
Common Services
Cloud Identity Engine
(CIE) activation. Use one of the following options:

First time
Cloud Identity Engine
Activation - One Customer Support Portal Account

Learn how to activate your
Cloud Identity Engine
(CIE) application for the first time if you have only one Customer Support Portal account.
If you have only one Customer Support Portal account, follow these steps for first time
Cloud Identity Engine
(CIE) activation.
  1. From the
    hub
    , select
    Activate
    .
  2. Because you have only one Customer Support Portal account associated with your username, the
    Customer Support Account
    is prepopulated.
  3. Allocate the product to the
    Recipient
    of your choice.
    1. The name provided matches your Customer Support Portal account for convenience. You can use the name provided or change it.
  4. Select a
    Region
    where you want to deploy your product.
  5. Agree to the terms and conditions
    , and
    Activate
    .
    A single default tenant is autocreated behind the scenes, and the product is activated in the tenant.
    This tenant, and any others created by this Customer Support Portal account, will have the
    Superuser
    role.
  6. (
    Optional
    ) Manage your product from
    Strata Cloud Manager
    .

First time
Cloud Identity Engine
Activation - Multiple Customer Support Portal Account

Learn how to activate your
Cloud Identity Engine
(CIE) application for the first time if you have multiple Customer Support Portal accounts.
If you have multiple Customer Support Portal accounts, follow these steps for first time
Cloud Identity Engine
(CIE) activation.
  1. From the
    hub
    , select
    Activate
    .
  2. If you have multiple Customer Support Portal accounts, choose the
    Customer Support Account
    number that you want to use.
  3. Allocate the product to the
    Recipient
    of your choice.
    You can allocate your entire license to one recipient or you can share it with multiple recipients in a tenant hierarchy. What is a tenant?
    1. If you need just one tenant, use or rename the tenant provided. The name provided matches your Customer Support Portal account for convenience.
    2. (
      Optional
      ) This step applies if you are a managed security service provider (MSSP), a distributed enterprise customer, or need multiple tenants. After you create the first tenant, you can
      Allocate to subtenant
      and use or rename the tenant provided.
      A subscription gets allocated on a tenant or a sub-tenant. This step is for choosing a tenant where you want to allocate a license, not for building a complete tenant hierarchy. You can create only a tenant and subtenant here, and you can choose to allocate a license to that subtenant.
      After activation, you can build out your tenant hierarchy as needed through tenant management. You can create your tenant hierarchy to reflect your existing organizational structure. You can also consider identity and access inheritance when creating the hierarchy, in addition to tenant hierarchy limits.
      After you create a tenant hierarchy, you can share a license.
    3. Select
      Done
      .
  4. Select a
    Region
    where you want to deploy your product.
  5. Agree to the terms and conditions
    , and
    Activate
    .
    This tenant, and any others created by this Customer Support Portal account, will have the
    Superuser
    role.
  6. (
    Optional
    ) Manage your product from
    Strata Cloud Manager
    .

Return Visit
Cloud Identity Engine
Activation

Learn how to activate your
Cloud Identity Engine
for repeat visits.
Follow these steps if you have already completed first time activation, you have already created your tenant hierarchy through
Identity & Access
Tenants
or tenant management, and you are returning to activate another product in your existing hierarchy.
  1. From the
    hub
    , select
    Activate
    .
  2. Choose the
    Customer Support Account
    number that you want to use to activate.
  3. Allocate the subscription to the
    Recipient
    tenant of your choice.
    You can hover over each tenant to see which apps you already activated.
  4. Select a
    Region
    where you want to deploy your product.
  5. Agree to the terms and conditions
    , and
    Activate
    .
  6. (
    Optional
    ) Manage your product from
    Strata Cloud Manager
    .

Share
Cloud Identity Engine

Learn how to share
Cloud Identity Engine
(CIE) on tenants through
Common Services
.
After you activate
Cloud Identity Engine
on a tenant and add child tenants, you can share (CIE) with the child tenants in your hierarchy.
Regardless if you activate a new CIE instance on an existing tenant with existing
Prisma Access
or you activate a new CIE instance on a new tenant, you can share CIE under the following circumstances:
  • Share CIE from a parent tenant during a new
    Prisma Access
    activation
  • Share CIE from a parent tenant during the
    Prisma Access
    edit operation
  • Share CIE to a child tenant that is not already running CIE
  • Share CIE to a child tenant that is in the same region as the parent
If you don't have access to a parent tenant, the sharing option is not displayed. The parent can control which child can have access to see CIE sharing through Identity & Access Management Roles.
  1. Use one of the various ways to access
    Tenant Management
    .
  2. Search or scroll to find the parent tenant where CIE is activated, and select
    Actions > Manage Sharing
    .
  3. Select which tenants to share CIE:
    • All
      — share CIE with all the child tenants.
    • Share
      — individually select the check box for each child tenant to share CIE.
  4. Save
    .

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