First-time license activation for paid products is through an email that you receive from Palo Alto Networks regarding. The email contains an activation link. Activating a product from the activation link creates a single tenant where the product is deployed.

After you activate a product, you have access to Common Services to manage your product from the Activation Console or Strata Cloud Manager. You get assigned the Superuser role to manage your product.

See the license activation topics in this guide for details about activating specific products. In general, for a single Customer Support Portal account, certain fields in the activation form are prepopulated for you. Depending on your product, you might be asked to select a region where you want to deploy the product, to select or create Strata Logging Service to store your logs, to select or create a Cloud Identity Engine instance to identify and verify all users across your infrastructure, or to associate devices or appliances.

• In the activation workflow, the Customer Support Portal account associated with the user is prepopulated if there is only one Customer Support Portal account associated with the user.
• For the selected Customer Support Portal account, if there is no prior tenant associated, the tenant field is autopopulated with the same name as the Customer Support Portal account.
• After completing the activation, the user who is activating the first product is added as a superuser on the selected tenant, and can also add other users.
• The default tenant can't be deleted as long as there are products activated in the tenant.
• If the user's selected Customer Support Portal account has a previously mapped tenant, and the user activating a license does not have access to that tenant, the user is informed to contact the tenant account admin to request access.

See the license activation topics in this guide for details about activating specific products. In general, if you have multiple Customer Support Portal accounts, you will select the Customer Support Portal account that you want to use for managing your product. Depending on your product, you might be asked to select a region where you want to deploy the product, to select or create Strata Logging Service to store your logs, to select or create a Cloud Identity Engine instance to identify and verify all users across your infrastructure, or to associate devices or appliances.

See the license activation topics in this guide for details about activating specific products. In general, for a Managed Security Service Provider (MSSP), you will select the Customer Support Portal account that you want to use for managing your customers' products. You will create a tenant hierarchy to manage them. Depending on the product, you might be asked to select a region where you want to deploy the product, to select or create Strata Logging Service to store the logs, to select or create a Cloud Identity Engine instance to identify and verify all users across the infrastructure, or to associate devices or appliances.

After you activate a tenant heirarchy, you have access to Common Services to manage your tenants from the Activation Console or Strata Cloud Manager. You can also use Strata Multitenant Cloud Manager aggregated views for monitoring information across all of your tenants.