ADEM Self-Serve empowers end users to resolve the application experience issues that fall into their purview by displaying notifications on their endpoints with suggested remediations. It sends notifications to the users’ devices for the following events:

By default, the notifications are

Disabled

. As an IT administrator, you can enable one or more notification types for selected or all users and/or user groups. An end user can choose to disable notifications even though the IT administrator has enabled Self-Serve for the user.

When users click on the notification, they are directed to the

Application Experience

UI which gives them details about the notifications along with suggestions for remediation. So, users can resolve these issues without support from their IT personnel. This enhances user productivity and has the potential to reduce the number of IT tickets. Users can also open the

Application Experience

UI pro-actively without clicking inside the notification The data in the

Application Experience

UI is refreshed every 30 seconds. Historical data is visible for 3 hours from the Action Center on Windows and Notification Center on Macintosh.