ADEM Self-Serve
End users get notified about the cause and remediation of their application experience
issues. This helps them resolve most of their application experience issues on their
own.
| Where Can I Use This? | What Do I Need? |
|---|
- Prisma Access (Managed by Strata Cloud Manager)
- Prisma Access (Managed by Panorama)
|
- Prisma Access license
- ADEM or Strata Cloud Manager Pro
license
- GlobalProtect or Prisma Access Agent license
- A role that has
permission to configure Self-Serve.
|
ADEM Self-Serve empowers end users to resolve the application experience issues that
fall into their purview by displaying notifications on their endpoints with suggested
remediations. It sends notifications to the users’ devices for the following events:
By default, the notifications are Disabled. As an IT administrator, you
can enable one or more notification types for selected or all users and/or user groups.
An end user can choose to disable notifications even though the IT administrator has
enabled Self-Serve for the user.
All notifications are suppressed if the DEM agent is disconnected from
the DEM portal for 24 hours or more. Also, the WiFi and Internet
notifications are suppressed when GlobalProtect is in Connected
Internal or Internal state.
When users click on the notification, they are directed to the
Access
Experience UI which gives them details about the notifications along
with suggestions for remediation. So, users can resolve these issues without support
from their IT personnel. This enhances user productivity and has the potential to reduce
the number of IT tickets. Users can also open the
Access
Experience UI pro-actively
without clicking inside the notification The
data in the
Access Experience UI is refreshed every 30 seconds.
Historical data is visible for past 30 days in the
History tab on
the
Access Experience UI.
The look and feel of the desktop notifications and the Access Experience user interface screens
depend on the
brand and theme settings. So, they could
differ a bit from the images shown in this guide.
