ADEM Self-Serve
End users get notified about the cause and remediation of their application experience
issies. This helps them resolve most of their application experience issues on their
own.
| Where Can I Use
This? | What Do I Need? |
|---|
- Prisma Access (Managed by Strata Cloud Manager)
- Prisma Access (Managed by Panorama)
|
- Prisma Access license
- ADEM or Strata Cloud Manager Pro
license
|
ADEM Self-Serve empowers end users to
resolve the application experience issues that fall into their purview
by displaying notifications on their endpoints with suggested remediations.
It sends notifications to the users’ devices for the following events:
By default, the notifications are
Disabled.
As an IT administrator, you can
enable one or more
notification types for selected or all users and/or user
groups. An end user can choose to disable notifications even though
the IT administrator has enabled Self-Serve for the user.
All notifications are suppressed if the DEM agent is disconnected from
the DEM portal for 24 hours or more. Also, the WiFi and Internet
notifications are suppressed when GlobalProtect is in Connected
Internal or Internal state.
When users click on the notification, they are directed to the
Application
Experience UI which gives them details about the notifications along
with suggestions for remediation. So, users can resolve these issues
without support from their IT personnel. This enhances user productivity
and has the potential to reduce the number of IT tickets. Users
can also open the
Application Experience UI
pro-actively
without clicking inside the notification The
data in the
Application Experience UI is
refreshed every 30 seconds. Historical data is visible for 3 hours
from the Action Center on Windows and Notification Center on Macintosh.
The look and feel of the desktop notifications and the
Application Experience user interface screens depend on the color,
text and design schema that your operating system supports. So,
they could differ a bit from the images shown in this guide.
