End users get notified about the cause and remediation of their application experience
issies. This helps them resolve most of their application experience issues on their
own.
ADEM Self-Serve empowers end users to
resolve the application experience issues that fall into their purview
by displaying notifications on their endpoints with suggested remediations.
It sends notifications to the users’ devices for the following events:
Poor WiFi quality and disconnected WiFi
High CPU or memory consumption
Internet Outages
By default, the notifications are Disabled.
As an IT administrator, you can enable one or more
notification types for selected or all users and/or user
groups. An end user can choose to disable notifications even though
the IT administrator has enabled Self-Serve for the user.
All notifications are suppressed if the DEM agent is disconnected from
the DEM portal for 24 hours or more. Also, the WiFi and Internet
notifications are suppressed when GlobalProtect is in Connected
Internal or Internal state.
When users click on the notification, they are directed to the Application
Experience UI which gives them details about the notifications along
with suggestions for remediation. So, users can resolve these issues
without support from their IT personnel. This enhances user productivity
and has the potential to reduce the number of IT tickets. Users
can also open the Application Experience UI
pro-actively without clicking inside the notification The
data in the Application Experience UI is
refreshed every 30 seconds. Historical data is visible for 3 hours
from the Action Center on Windows and Notification Center on Macintosh.
The look and feel of the desktop notifications and the
Application Experience user interface screens depend on the color,
text and design schema that your operating system supports. So,
they could differ a bit from the images shown in this guide.
