Table of Contents

ADEM Self-Serve

ADEM Self-Serve empowers end users to resolve the application experience issues that fall into their purview by displaying notifications on their endpoints with suggested remediations. It sends notifications to the users’ devices for the following events:
  • Poor WiFi quality and disconnected WiFi
  • High CPU or memory consumption
  • Internet Outages
By default, the notifications are
. As an IT administrator, you can enable one or more notification types for selected or all users and/or user groups. An end user can choose to disable notifications even though the IT administrator has enabled Self-Serve for the user.
All notifications are suppressed if the DEM agent is disconnected from the DEM portal for 24 hours or more. Also, the WiFi and Internet notifications are suppressed when GlobalProtect is in Connected Internal or Internal state.
When users click on the notification, they are directed to the
Application Experience
UI which gives them details about the notifications along with suggestions for remediation. So, users can resolve these issues without support from their IT personnel. This enhances user productivity and has the potential to reduce the number of IT tickets. Users can also open the
Application Experience
UI pro-actively without clicking inside the notification The data in the
Application Experience
UI is refreshed every 30 seconds. Historical data is visible for 3 hours from the Action Center on Windows and Notification Center on Macintosh.
The look and feel of the desktop notifications and the Application Experience user interface screens depend on the color, text and design schema that your operating system supports. So, they could differ a bit from the images shown in this guide.

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