Open a Support Case for a Tenant of the
Prisma SASE Multitenant Cloud Management Platform

Learn how to open a support case for a tenant of the
Prisma SASE Multitenant Cloud Management Platform
.
Open a support case for a tenant that is managed through the
Prisma™ SASE Multitenant Cloud Management Platform
. To open a support case, you need to be an MSP Superuser or MSP IAM Administrator of a parent tenant, plus you need your product license serial number and your Customer Support Portal (CSP) ID.
The following use cases are not supported:
  • Adding or deleting a child tenant through a support case.
  • Adding a new top-level parent tenant to an existing hierarchy.
  • Moving a tenant out of an existing hierarchy to become a single tenant.
  • Moving a child tenant from one hierarchy to another.
  1. Go to the hub and log in.
  2. Select
    SASE Portal
    .
  3. Select
    Multitenant Portal
    .
  4. Select
    Tenant Management
    .
  5. Select the specific tenant where the support case is needed and take note of the
    Serial Number
    . The serial number is used when opening the support case.
  6. Go to the Customer Support Portaland make sure that you are logged in to the correct CSP account as the
    Current Account
    .
  7. Go to
    Select Support Cases
    Get Help
    , fill in the information, and select
    Find and Select Asset
    .
  8. Locate the serial number from the select a tenant step and select it as the asset where you need support.

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