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Strata Multitenant Cloud Manager

Open a Support Case for a Tenant of the Strata Multitenant Cloud Manager

Table of Contents

Learn how to open a support case for a tenant of the Strata Multitenant Cloud Manager.

Open a support case for a tenant that is managed through the Strata Multitenant Cloud Manager. To open a support case, you need to be an Multitenant Superuser or Multitenant IAM Administrator of a parent tenant, plus you need your product license serial number and your Customer Support Portal (CSP) ID.

The following use cases are not supported:

Adding or deleting a child tenant through a support case.
Adding a new top-level parent tenant to an existing hierarchy.
Moving a tenant out of an existing hierarchy to become a single tenant.
Moving a child tenant from one hierarchy to another.
Moving a tenant controller region from one region to another. For example, a tenant in the Americas region cannot be moved to the Europe region due to GDPR and compliance rules.
Moving a tenant data region from one region to another. For example, a tenant data region in the Americas region cannot be moved to the Europe region due to GDPR and compliance rules.

Go to the hub and log in.
Select Strata Multitenant Cloud Manager.
Select Tenants and Services.
Select Tenant Management.
Select the specific tenant where the support case is needed and take note of the Serial Number. The serial number is used when opening the support case.
Go to the Customer Support Portal and make sure that you are logged in to the correct CSP account as the Current Account.
Go to Select Support CasesGet Help, fill in the information, and select Find and Select Asset.
Locate the serial number from the
select a tenant
step and select it as the asset where you need support.