Autonomous DEM
Get Started Monitoring Mobile User Experience
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Autonomous DEM Docs
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AI-Powered ADEM
- AI-Powered ADEM
- Autonomous DEM for China
- Types of Application Experience Monitoring
- Products That Use Autonomous DEM
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- Filter Application Experience by Time Range
- View Application Experience Across Your Organization
- View Application Experience for a Specific Application
- View Application Experience for a Specific User
- View Application Experience for Monitored Users
- View Application Experience for Remote Sites
- View Application Experience for Prisma Access Locations
- View App Acceleration Metrics with AI-Powered ADEM
- Autonomous DEM for Hybrid Workforce
- Certificate Renewal for Autonomous Digital Experience Management
- Role-Based Access Control in ADEM
- ADEM Data Collection and Agent Processes
- Manage Autonomous DEM Agent Upgrades
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AI-Powered ADEM
- AI-Powered ADEM
- Access Experience Agent 5.1
- Access Experience Agent 5.3
Get Started Monitoring Mobile User Experience
Purchase the Mobile Users license in order to use ADEM to monitor your Mobile
Users.
Where Can I Use This? | What Do I Need? |
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To enable synthetic monitoring for Prisma Access
mobile users, you must already have a Prisma Access for Users license. You can then
apply your ADEM license to your Windows and macOS users to enable them to run synthetic
tests that continuously monitor your users’ digital experience on those apps.
- Use Cloud Managed Prisma Access or the 2.0 or above Innovation Release of Panorama Managed Prisma Access with an active Prisma Access for Users license.
- Purchase an Autonomous DEM license for your mobile users. If you purchased an Autonomous DEM license with a new Prisma Access subscription, you activate ADEM during the Prisma Access activation process. If you purchased an add-on Autonomous DEM license for an existing Prisma Access subscription, activation occurs automatically.With an active ADEM license, you can configure up to 10 synthetic tests per user.
- When you connect in pre-logon mode, your application
performance data won't be displayed in any charts that show ADEM monitoring. ADEM
monitoring will be disabled, hence that will reflect on the user monitoring charts.
Once the user logs in, synthetic monitoring will restart and all the Network
Performance Metrics and Application Performance Metrics will be tracked again. and
ADEM will begin to show synthetic test results for this user. The
Monitored Mobile User Devices table on the
Monitored Mobile Users page will only display the ID of
the user that was used to authenticate to the logon mode. If the user switches from pre-logon mode to user-logon mode, synthetic monitoring will restart and all the Network Performance Metrics and Application Performance Metrics will be tracked again.
- Enable ADEM in the GlobalProtect app. The steps you use to enable ADEM depends on whether you are using Panorama Managed Autonomous DEM or Cloud Managed Autonomous DEM.
- Configure security policy to allow your ADEM-enabled GlobalProtect users to connect to the ADEM
service and run synthetic tests. Required security policy includes allowing access to HTTPS, TCP, and ICMP. Optionally, you may also need to allow access to HTTP, depending on how you plan to configure your app tests.
- Use the Autonomous DEM
SASE Health and Application Experience
dashboards within the Strata Cloud Manager console to get a sense of the baseline
digital experience score for your SASE environment as a whole, and for each
individual application. Even before you begin configuring app tests to monitor specific applications, you can use the Application Experience dashboard to get an overall view of the applications in use across your network and use this information to decide which applications you want to monitor.
- Add app tests for the users and applications you want to monitor.
- Use the ADEM dashboards to monitor the digital experience of users and applications across your SASE environment and use the information to troubleshoot issues as they arise.
To access data on Mobile User experience, select View User
Experienceunder the User Experience table on
the Home page.