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    Manage Autonomous DEM Agent Upgrades
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    Autonomous DEM

    Manage Autonomous DEM Agent Upgrades

    Table of Contents

    Manage
    Autonomous DEM
     Agent Upgrades

    Decide whether to manually upgrade your
    Autonomous DEM
     agents or SD-WAN remote sites, or upgrade them automatically.
    Where Can I Use This?
    What Do I Need?
    • Prisma Access (Managed by Strata Cloud Manager)
    • Prisma Access (Managed by Panorama)
    • Strata Cloud Manager
    • Prisma Access
       license
    • ADEM Observability
    Although the
    Autonomous DEM
     agent is integrated with the GlobalProtect app and
    Prisma SD-WAN
     devices in remote sites, it updated separately from GlobalProtect or
    Prisma SD-WAN
     to ensure that the agent can detect the most up-to-date digital experience metrics. You can do one of the following:
    • Upgrade the
      Autonomous DEM
       agent or remote site manually from within the
      Autonomous DEM
       user interface.
    • Set up
      Autonomous DEM
       to upgrade automatically whenever there is a new agent version.
    • Upgrade manually using an agent installer that you download from the Palo Alto Networks Customer Support Portal.
    To manage upgrades from within the
    Autonomous DEM
     user interface:
    1. Go to the Agent Management Settings.
      • For Mobile Users, select
        Autonomous DEM
        Settings
        Access Experience Agent Management
        .
      • For Remote Sites, select
        Autonomous DEM
        Settings
        Remote Sites Agent Management
        .
    2. Select how you want to upgrade the agent in
      Upgrade Options
      :
      • Upgrade
        —Displays the current version and the new version available for upgrade and allows you to manually
        Start Upgrade
         for all online endpoint or Remote Site agents. After you upgrade the agents or remote sites, the button will gray out and remain grayed out until a new agent or remote site version is available (though agents will continue to be upgraded as they come online). With this option, you will need to repeat this upgrade process each time you want a new version that is available.
      • Auto Upgrade
        —Select this option to automatically upgrade the
        Autonomous DEM
         agent whenever a new version is available. If you enable this option, the option to manually upgrade the agents is no longer available. However, you can disable Auto Upgrade at any time and go back to upgrading the agents manually.
      After you select an upgrade option, the
      Autonomous DEM
       service will immediately upgrade all online agents, and initiate the upgrade for the remaining agents or sites when they next come online. End users will be notified when the ADEM agent is upgraded.

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