Service Endpoint Level Issues

Learn more about the service endpoint level issues in Prisma SD-WAN.
Service endpoint level issues occur when a service link to a single endpoint goes down, DEVICEHW_INTERFACE_DOWN alarm is raised by an ION device. From Release 5.6.1, when a DEVICEHW_INTERFACE_DOWN alarm is raised by an ION device for at least two standard VPN interfaces to the same service endpoint, the NETWORK_STANDARD_VPN_ENDPOINT_DOWN summary alarm is raised by the controller.
This alarm is raised only when it is associated with
Endpoint
destinations and not
Peer
destinations.
The NETWORK_STANDARD_VPN_ENDPOINT_DOWN alarm is not raised when:
  • The parent interface is in Admin Down state.
  • There exists a DEVICEHW_INTERFACE_DOWN alarm on the parent interface.
  • The alarm won't be raised when the parent interface does not have a WAN label attached.
  • The parent interface is in operationally down state.
  • The device is disconnected from the controller.
  • There exists a Layer 3 reachability issue on the parent interface.
The NETWORK_STANDARD_VPN_ENDPOINT_DOWN alarm is cleared when there exists only one standard VPN interface down alarm and all other alarms are cleared.

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