View Usage Data for Unsanctioned SaaS Apps

1. Navigate to SaaS Security Inline.
2. Select one of the following views:

   View	Shows you:	Helps you:
   Dashboard View	Graphical view that summarizes the overall usage of SaaS applications that are in use in your organization.	Assess your overall security posture before you drill down into risk data for individual SaaS applications.
   Discovered Applications View	List view of SaaS applications in use in your organization.	Learn about the SaaS applications that are in use and how many users are accessing them. Use the filter and sort capabilities to analyze metrics and App Details to assess risks.
   Discovered Users View	List view of users in your SaaS application ecosystem and their individual, aggregated SaaS application usage.	Learn about the users that are accessing discovered SaaS applications. You can filter users by SaaS applications that are important to your organization (for example, high risk apps or social media apps).
   Application Detail View	Detail view with risk factors (attributes) for the SaaS applications in use in your organization.	Drill down into individual SaaS applications in use in your organization to view details about the SaaS application, its application vendor, and compliance with regulatory standards.
   Application Dictionary View	Catalog of SaaS applications with ability to drill down into attributes for numerous industry-wide SaaS applications and those currently in use in your organization. Data includes information about the application, vendor, compliance, and risk characteristics that underlie those SaaS applications.	Research the SaaS application, its vendor, and compliance with regulatory standards, then evaluate the risk for a given SaaS application to your organization before you decide to tag it as a sanctioned SaaS application.
   Policy Recommendations View	SaaS policy rule recommendations enable you to recommend Security policy rules to your Palo Alto Networks firewall administrator.	Remediate risks of unsanctioned SaaS applications and user risky behavior.

Dashboard View

The SaaS Visibility Dashboard view summarizes the overall usage of SaaS applications that are in use in your organization, the risk score for these SaaS applications, and the number of users that are using them.

The following table describes the areas of the Dashboard view.

Dashboard
Time Range	Filter the dashboard to view overall usage within a particular time range. You can filter the dashboard to view usage for the last 7, 30 or 90 days. The default time range is 90 days for new sessions.
Applications by Risk	Discovered SaaS application by risk level. Move your cursor over each circle bar to display the number of associated SaaS applications within each risk level. Display the data using the icons provided: Graphical view—color-coded circle graph that displays the distribution of risk across the SaaS applications in your organization. Table view—displays SaaS application data, including Risk, Apps (Name), Tag Discovered SaaS Apps, Users, Usage, and Sessions.
Top 10 Categories by Applications	Categories with the most Usage and Applications. View all Categories to navigate to the complete Discovered Applications.
Top 10 Applications by Usage	SaaS applications with the most Usage and Users of SaaS applications in your app ecosystem. View all Applications to navigate to the list of Discovered Applications.

Discovered Applications View

This Discovered Applications view displays a list of SaaS applications that are in use in your organization, as well as their risk and usage details.

The following table describes the areas of the Discovered Applications view.

Discovered Applications
	Filter by Time Range: Risk, Category, Tags, Rules, Custom Tags to render a dataset for the selected time frame. Your filter selection persists across the session. Default time range is 90 days for new sessions.
Applications by Risk	Graph that displays the total number of SaaS applications in your organization that are Low, Medium, or High risk score.
Applications by Tag	Graph that displays the total number of SaaS applications in your organization by tag.
Configure Global Risk Score	Capability to assign unequal weights to the attributes that underlie each SaaS application’s risk score.
	Search SaaS applications in use by Application Name only.
Bulk Tag	Tags to help you assign a policy decision to your selected SaaS applications. This action is available only after you select one or more applications in the table.
Change Risk Score	Change the risk score for the selected SaaS application. This action is available only after you select one or more applications in the table.
Download CSV	Export of the results (dataset) of the Discovered SaaS apps in CSV file format. To view this element you must be Super Admin role or Admin role, and not Read Only Admin role.
Tag Recommendations	The Tag Recommendations action is displayed only if you activated the Cloud Identity Engine on your tenant, and configured directory sync in Cloud Identity Engine for Azure AD or Okta Directory. When these conditions are met, SaaS Security Inline can provide tagging recommendations. Specifically, SaaS Security Inline uses information from the Cloud Identity Engine to determine if a detected app is an enterprise application accessible through your identity provider. If the app is an enterprise application, SaaS Security Inline will recommend that you tag the app as Sanctioned.
Application Name	SaaS application name as it’s known in the industry.
Risk	Default, manual, or custom risk score for the SaaS application.
Tenants	If SaaS Security Inline supports tenant-level detection for the SaaS Application, the number of separate application instances or tenants that were accessed by users. Click on the link to go to the Tenant Details view, which lists all of the tenants for SaaS Application. Because PAN-OS can detect individual tenants only from unencrypted traffic, SSL decryption must be enabled on the firewall. If SSL decryption is not enabled on the firewall, or if tenant-level detection is not supported for the SaaS application, this column displays 0.
Category	SaaS application’s service category. For example, Google Meet is categorized as Internet Conferencing.
Rules	SaaS policy rule recommendations that apply to the SaaS application.
Tag	Tags that you assigned to these SaaS applications. If you haven’t tagged a SaaS application, it is automatically tagged as Unknown.
Users	Displays the total number of users of the SaaS application. Click on the link to go to the Discovered Users view with the necessary filters applied to display a list of those users and related activity. From this Discovered View, you can export a list of the usernames.
Usage	Number of bytes transferred for the selected app.
Upload	Number of bytes uploaded for the selected app.
Download	Number of bytes downloaded for the selected app.
Custom Tags	Tags that you assigned to the SaaS application.
Actions	Actions to: Assign default Tags. Assign custom Tags. Assign risk score. Apply Block Access rule.
	Give App Feedback icon. Click this icon to send us feedback about the application and attribute information that is displayed in SaaS Security Inline. For example, you can notify us of outdated attributes or adjustments you think we should make to an application's risk score. You can also request new applications or attributes. Our application research team will review all feedback and will schedule product updates on an individual basis. You can submit feedback up to 10 times each day.

Discovered Users View

The Discovered Users view displays a list of known users in your organization and their application usage aggregated across all discovered SaaS applications from which you can apply filters to customize the view.

SaaS Security Inline discovers users by using Strata Logging Service logs, specifically the source_user_info field. If the firewall forwards a log to Strata Logging Service and this field is not populated for a given user, SaaS Security Inline considers that user unknown. The SaaS Security web interface excludes all application usage data for unknown users.

If you activated the Cloud Identity Engine on your tenant and configured directory sync in Cloud Identity Engine for one or more instances of Azure AD, SaaS Security Inline attempts to match the users it discovered from Strata Logging Service logs with user information from Azure AD. If SaaS Security Inline can match the discovered users to Azure AD information, SaaS Security Inline gets additional details about the user, such as the user's department, region, and manager.

The following table describes the areas of the Discovered Users view.

Discovered Users
Add Filter	Filter by Time Range to render a dataset for the selected time frame. Your filter selection persists across the session. Default time range is 90 days for new sessions. Add additional filters to filter by user attributes, such as Apps Used, Tenants, and Users. Some filters apply to user information that SaaS Security Inline obtains from Azure AD through the Cloud Identity Engine. These filters include filters for a user's Role, Department, and Region.
User Name	Sort column to display users alphabetically.
	Search that enables you to identify distinct users across filtered and unfiltered apps.
Applications Used	The number of applications that the user accessed. Click on the number of applications to drill down into details about the applications.
Tenants	If SaaS Security Inline supports tenant-level detection for the SaaS Application, the number of separate application instances or tenants that were accessed by the user. Click on the link to go to the Tenant Details view, which lists all of the SaaS application tenants that the user accessed. Because PAN-OS can detect individual tenants only from unencrypted traffic, SSL decryption must be enabled on the firewall. If SSL decryption is not enabled on the firewall, or if tenant-level detection is not supported for the SaaS application, this column displays 0.
Sessions	Total number of login sessions across filtered and unfiltered apps.
Total Usage	Number of bytes transferred by the user across filtered or unfiltered apps.
Upload	Number of bytes uploaded by the user across filtered or unfiltered apps.
Download	Number of bytes downloaded by the user across filtered or unfiltered apps.
Last Session	Last session initiated by the specific user.
Email	The user's email address. SaaS Security Inline obtains this information from Azure AD through the Cloud Identity Engine. This column displays only if the Cloud Identity Engine is activated on your tenant.
Active Directory Account	If SaaS Security Inline obtained additional information about the user from Azure AD through the Cloud Identity Engine, the name of the Azure AD instance that contains the user information.
Role	The user's role within your organization. SaaS Security Inline obtains this information from Azure AD through the Cloud Identity Engine. This column displays only if the Cloud Identity Engine is activated on your tenant.
Department	The department to which the user belongs. SaaS Security Inline obtains this information from Azure AD through the Cloud Identity Engine. This column displays only if the Cloud Identity Engine is activated on your tenant.
Region	The user's country or region of residence. SaaS Security Inline obtains this information from Azure AD through the Cloud Identity Engine. This column displays only if the Cloud Identity Engine is activated on your tenant.
Manager Name	The user's manager. SaaS Security Inline obtains this information from Azure AD through the Cloud Identity Engine. This column displays only if the Cloud Identity Engine is activated on your tenant.
Download CSV	Export the results (dataset) for all users to a CSV file. To view this element you must be Super Admin role or Admin role, and not Read Only Admin role.

Application Detail View

The Application Detail view displays details about the application, application vendor, and compliance with regulatory standards for the selected SaaS application that is in use in your organization.

Application Detail
Application Type	Product’s service category. For example, SugarCRM is categorized as ERP.
Risk Score	Displays the risk score for the SaaS application.
Status	Default Tag (aka Sanctioned Status) that you assigned to the SaaS application.
Custom Tags	Tags that you assigned to the SaaS application.
Policy Recommendations	Recommendations that define this SaaS application.
Block Access	Quick method to create a recommendation that blocks access to this SaaS application.
Users	Total number of users of the selected SaaS application.
Usage	Total volume of traffic, both uploads and downloads, transferred by users of the selected the SaaS application.
Upload	Total number of bytes uploaded for the selected SaaS application.
Download	Number of bytes downloaded by the user across filtered or unfiltered apps.
Basic Info	Vendor and market information about this SaaS application, including NPS.
	Search that enables you to find compliance attributes by name of a specific compliance regulation, standard, framework, or certification.
Configure Global Risk Score	Capability to assign unequal weights to the attributes that underlie each SaaS application’s risk score.
Security and Privacy	Security attributes to help you assess if this SaaS application meets your organization’s security policies.
Compliance	Compliance information to help you assess if this SaaS application meets your organization’s security policies.
Risk Score	SaaS application’s risk score.
	Give App Feedback icon. Click this icon to send us feedback about the application and attribute information that is displayed in SaaS Security Inline. For example, you can notify us of outdated attributes or adjustments you think we should make to an application's risk score. You can also request new applications or attributes. Our application research team will review all feedback and will schedule product updates on an individual basis. You can submit feedback up to 10 times each day.

Application Dictionary View

The Application Dictionary view simplifies the process of identifying SaaS applications that are security risks. You can use this dictionary as impartial security analysis to help you evaluate a given SaaS application.

The following table describes the areas of the Application Dictionary view.

Application Dictionary
Add Filter	Add Filter icon to display the SaaS applications by risk and Application category.
View Details	Displays App Details for the SaaS application, including SaaS application characteristics such as Vendor Attributes and Compliance Attributes.
Application Name	The SaaS application name as it’s known in the industry.
Risk	Displays the risk score for the SaaS application.
Category	Product’s service category. For example, SugarCRM is categorized as ERP.
	Search that enables you to find SaaS applications by category and Application Name.
	Give App Feedback icon. Click this icon to send us feedback about the application and attribute information that is displayed in SaaS Security Inline. For example, you can notify us of outdated attributes or adjustments you think we should make to an application's risk score. You can also request new applications or attributes. Our application research team will review all feedback and will schedule product updates on an individual basis. You can submit feedback up to 10 times each day.

Policy Recommendations View

The Policy Recommendations view enables you to filter on or search for the SaaS rule recommendations you created or edited and determine if those rules were approved by your firewall administrator or pending.

The following table describes the areas of the Policy Recommendations view.

Policy Recommendations
Add Filter	Add Filter icon to display the SaaS applications by Application name, activity, response, risk, and Application category.
Synced	Status that indicates whether or not your firewall received the SaaS policy rule recommendations.
Name	Name assigned to the SaaS policy rule recommendations.
Default	Recommendation type
Description	Description assigned to the SaaS policy rule recommendations.
Last Modified	Date that indicates the last time you changed the rule.
Enabled	Toggle to submit your SaaS policy rule recommendations.
	Keyword search that enables you to find SaaS policy rule recommendations that you created.
Download CSV	Export the results (dataset) to a CSV file. To view this element you must be Super Admin role or Admin role, and not Read Only Admin role.