Microsoft Teams Integration with ADEM
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Microsoft Teams Integration with ADEM

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Microsoft Teams Integration with ADEM

Integrate Microsoft Teams with ADEM, enabling you to receive Microsoft Teams meeting data for your organization.
Where Can I Use This?What Do I Need?
  • Prisma Access (Managed by Strata Cloud Manager)
  • Prisma Access (Managed by Panorama)
  • Prisma Access license
  • ADEM or Strata Cloud Manager Pro license
With the widespread reliance on Microsoft Teams for enterprise communication, the need for a streamlined solution to manage call quality has never been more urgent. In today's dynamic, hybrid work environment, effective communication, and collaboration are essential for driving employee productivity and success. However, ensuring a seamless virtual meeting experience poses significant challenges for IT and help desk administrators. Some of the key challenges that customers consistently face include:
  • Manual correlation of data between the Microsoft Teams Dashboard and enterprise monitoring tools, often leading to delays in troubleshooting and hindering swift resolution of call quality issues.
  • Access restrictions to the Microsoft Teams Dashboard, which can impede administrators' visibility into critical call quality metrics, further complicating the troubleshooting process.
Networking team admins, unified communications as a service (UCaaS) team leads, and help desk personnel want to resolve or communicate UCaaS performance issues before they impact end-user experience. The integration of Microsoft Teams meeting metrics with ADEM data provides visibility and root cause analysis to a wide user base, so users can resolve or communicate possible UCaaS performance issues before they affect end-user experience. The Microsoft Teams dashboard data correlates with ADEM synthetic data, giving networking team, UCaaS team, and help desk admins the information they need to troubleshoot Microsoft Teams calls.
Call records for online Microsoft Teams meetings are generated 30 minutes after the meeting ends and are associated with a collection of media streams. Microsoft Teams integration with ADEM provides a Microsoft Teams admin with a detailed view that has meeting performance data for ADEM users for the desired time frame as well as an organization-wide UCaaS performance dashboard.
Learn how to perform Microsoft Teams integration with ADEM, enabling you to receive Microsoft Teams meeting data for your organization.

Onboard Microsoft Teams

Onboard Microsoft Teams using the integrated in-app workflow, which enables ADEM to receive call quality data from Microsoft Teams.
  1. Go to InsightsApplication ExperienceApplication Tests.
    The Applications Tests page has multiple preconfigured applications that admins can easily enable. Admins can edit these preconfigured tests if required.
  2. Select MS Teams (Predefined) from the Application Tests table.
  3. Scroll down on the Edit Application Test page to select Authorize Microsoft Teams Integration.
  4. Sign in to an account with Teams Administrator permissions.
  5. A message appears, saying that Initiating Microsoft Teams Integration has begun. Review the message that appears, and select Done.
  6. A default tenant (circled in green, below) appears after you have successfully authorized ADEM to receive Microsoft Teams meeting data.
    Optionally, to add a new test manually, select Add Application Test. In the Add Application Test page that opens, complete the required fields, and select Save.