Autonomous DEM
Possible Root Causes for Performance Degradation
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Possible Root Causes for Performance Degradation
There may be one or more causes for poor Zoom performance.
ADEM has the ability to leverage existing synthetic test data to interpret the root cause
of experience issues that users have on Zoom. A root cause represents a problem that we
believe requires attention and action. Here are some of the most likely root causes of
experience issues that users could face. In some cases there may be more than one root
cause.
The cause for poor performance could lie in one or more of the following segments:
Device
| Cause | Description/Remediation |
|---|---|
| High Memory Consumption | The user's device was consuming more than 95% of available RAM. They will likely see improvement if they close unused tabs and applications or restart their machine. |
| High CPU Consumption | The user's device was consuming more than 95% CPU. They will likely see improvement if they close compute-intensive applications or restart their machine. |
| Enable/Disable of Global Protect | Connectivity was disrupted when the user enabled or disabled Global Protect. We suggest leaving Global Protect enabled at all times. |
WiFi
| Cause | Description/Remediation |
|---|---|
| WiFi Signal Quality | WiFi signal quality is poor. The user will likely see an improvement if they move closer to their WiFi router. If they still experience poor WiFI signal quality, check if they're using an old WiFi router. |
Internet
| Cause | Description/Remediation |
|---|---|
| High Loss on ISP | The user's Internet Service Provider experienced high packet loss. They may need to restart their LAN router. If the issue persists, we suggest contacting their internet service provider. |
| High Latency on ISP | The user's Internet Service Provider experienced high latency. They may need to restart their LAN router. If the issue persists, we suggest contacting their internet service provider. |
| High Jitter on ISP | The user's Internet Service Provider experienced high jitter. They may need to restart their LAN router. If the issue persists, we suggest contacting their internet service provider. |
Local Network
| Cause | Description/Remediation |
|---|---|
| High Loss on LAN | The user's local network experienced high packet loss. They will likely see improvement if users on their network avoid activities that use the internet heavily like gaming and video streaming. If the issue persists, they may need to restart their router |
| High Latency on LAN | The user's local network experienced high latency. They will likely see improvement if users on their network avoid activities that use the internet heavily like gaming and video streaming. If the issue persists, they may need to restart their router. |
| High Jitter on LAN | The user's local network experienced high jitter. They will likely see improvement if users on their network avoid activities that use the internet heavily like gaming and video streaming. If the issue persists, they may need to restart their router |