The experience score will also give you an indication of the overall digital
experience for the user. For each application that is monitored per mobile user,
ADEM calculates a score based on the 5 critical metrics - application availability,
DNS resolution time, TCP connect time, SSL connect time, and the HTTP latency. If
the application fails the availability test (application is unavailable), then the
experience score is 0. If the application is reachable, only then the remaining four
metrics will be calculated. Each of the above metrics (other than application
reachability) have a different weightage and baselined lower and upper thresholds,
and their combined weightage equals 100. The sum of these individual metric scores
determines the application experience score for a user. An average of all the test
sample results for each application determines the experience score of a user.