Monitored Mobile User Devices
This widget lists the experience score of all unique
users.
Review the list of Monitored Users to
see details about the digital experience of your licensed DEM users,
including their average experience score and trend line, location,
device type, and service provider. This will help you identify issues
that might be affecting a group of users, such as users in a specific location.
If you have particular users you want to be able
to monitor more proactively, such as the members of your C-suite,
click on the star next to their names to add them as top monitored
users on the Summary page.
To investigate issues reported by a specific user, click on the
corresponding User Name. Immediately when
you drill down, alerts at the top of the page highlight any experience
issues the specific user is having, such as low device memory or
high CPU usage.
Monitored Users are defined as the unique number of User/Device
combination. For example, if 2 users are logged in to 3 devices
each, the Devices count will display as 6
and the Users count will display as 2. Likewise,
if 2 users are using the same device, the Devices count
will display 1 and the Users count will display
2. The Monitored Mobile Users Devices table
on the Monitored Mobile Users page displays
each User/Device combination as a separate row, hence the user name
could be duplicated across multiple rows depending on the number
of devices he/she is logged in to.
Column Name | Description |
User Name | The user name of the device owner |
Computer Name | Device name |
Devices | Operating system running on the device |
Avg. Experience Score | Average experience score over the selected Time
Range. Refer to Time Range Filter for details
on how many datapoints are taken into consideration for each time
range duration. |
User Location | Location of the device. |
Prisma Access Locations | The Prisma Access location which the device
is connecting to. |
Service Provider | The name of the service provider that the device
is using. |
Self-Serve Notifications | Is the Self-Serve notification enabled/disabled
for all mobile users. |
Total Notifications | Total Self-Serve notifications
by type that the device has received in the time selected. For users with
multiple devices, notifications are shown separately for each device
in a separate row. |