Common Services: License Activation, Subscription, & Tenant Management
    : Activate AIOps Premium
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    Common Services: License Activation, Subscription, & Tenant Management

    Activate AIOps Premium

    Table of Contents

    Activate AIOps Premium

    Learn about AIOps Premium activation.
    Where Can I Use This?
    What Do I Need?
    • From email activation link
    • Commercial deployments
    • Customer Support Portal account
    Strata Cloud Manager provides unified management and operations only for NGFWs using the AIOps for NGFW Premium license. The application tile name on the hub for
    AIOps for NGFW
     (the premium app only) is now changed to
    Strata Cloud Manager
    . With this update, the application URL has also changed to stratacloudmanager.paloaltonetworks.com, and you’ll also now see the
    Strata Cloud Manager
     logo on the left navigation pane. Continue to use the
    AIOps for NGFW Free
     app for the NGFWs onboarded to
    AIOps for NGFW Free
    . For more information, see Activate AIOps for NGFW Free.
    The
    AIOps for NGFW Premium
     (use the Strata Cloud Manager app) license is supported only in a single tenant environment with paid
    Strata Logging Service
    . For information about support for firewalls and AIOps for NGFW license type combinations, see Firewall and License Type Compatibility.
    After you receive an email from Palo Alto Networks identifying the
    AIOps for NGFW Premium
     license you're activating, click the email link to begin the activation process.

    First time
    AIOps for NGFW Premium
     Activation - One Customer Support Portal Account

    Learn how to activate your
    AIOps for NGFW Premium
     application for the first time if you have only one Customer Support Portal account.
    If you have only one Customer Support Portal account, follow these steps for first time CASB-X activation.
    1. After you receive an email from Palo Alto Networks identifying the
      AIOps for NGFW Premium
       license you're activating, click the email link to begin the activation process.
    2. Because you have only one Customer Support Portal account associated with your username, the
      Customer Support Account
       is prepopulated.
    3. Allocate the product to the
      Recipient
      .
      1. The name provided matches your Customer Support Portal account for convenience. You can use the name provided or change it.
    4. Select a
      Region
       where you want to deploy your product.
      The following are supported regions. If you first activate
      AIOps for NGFW Premium
       for
      Strata Cloud Manager
       in a region that isn't supported for
      Prisma Access
      , it's allowed because there are no dependencies with
      Prisma Access
      .
      However, if you later want to activate
      Prisma Access
       in the same region as the original
      AIOps for NGFW Premium
       region, it's not an available option. For hybrid customers, you will have to wait until the same region is supported by both
      AIOps for NGFW Premium
       and
      Prisma Access
      .
      Since
      Prisma Access (Managed by Strata Cloud Manager)
       is not yet supported in all regions, the following
      AIOps for NGFW Premium
       region will map to a different region when using
      Strata Cloud Manager
       to manage the firewall.
      Strata Cloud Manager
       Singapore is mapped to by the following
      AIOps for NGFW Premium
       region:
      • singapore
      • taiwan
      • korea
      • indonesia
      Strata Cloud Manager
       Germany is mapped to by the following
      AIOps for NGFW Premium
       region:
      • Germany
      • Europe
      • Switzerland
      • Israel
      • France
      • Spain
      • Italy
      • Poland
      • Qatar
      Strata Cloud Manager
       America is mapped to by the following
      AIOps for NGFW Premium
       region:
      • Americas
      • Canada
    5. Add
      Strata Logging Service
      .
      1. Select a
        Strata Logging Service
         instance for storing your logs.
      2. Enter the amount of data log storage.
      3. The region is grayed out, but is autopopulated with the same region that you used for
        Strata Logging Service
        .
    6. Select Cloud Identity Engine or create a new CIE instance to identify and verify all users across your infrastructure.
    7. The web interface shows if you have
      Prisma Access
       and NGFW available in this tenant where you can apply
      AIOps for NGFW Premium
      .
    8. Agree to the terms and conditions
      , and
      Activate
      .
      A single default tenant is autocreated behind the scenes, and the product is activated in the tenant.
      This tenant, and any others created by this Customer Support Portal account, will have the
      Superuser
       role.
    9. Common Services
      Products
       displays the status of the activation, such as
      initializing
       or
      complete
      .
    10. After the status is
      Complete
      , you must go to the
      Common Services
      Device Associations
       tab to select the devices and add the firewall or Panorama appliance to your tenant. See Associate Devices with a Tenant.
      If the status isn't
      Complete
      , you can't add your devices yet.
    11. Launch
      Strata Cloud Manager
       with AIOps for NGFW Premium license from one of the following options.
      • Click the
        Strata Cloud Manager
         tile in the hub.
      • Launch from
        Common Services
        Products
         or from
        Settings
        Products
        .
    12. Get started with AIOps for NGFW.
    13. (
      Optional
      ) Manage your product from
      Strata Cloud Manager
      .

    First time
    AIOps for NGFW Premium
     Activation - Multiple Customer Support Portal Account

    Learn how to activate your
    AIOps for NGFW Premium
     application for the first time if you have multiple Customer Support Portal accounts.
    If you have multiple Customer Support Portal accounts, follow these steps for first time
    AIOps for NGFW Premium
     activation.
    1. After you receive an email from Palo Alto Networks identifying the
      AIOps for NGFW Premium
       license you're activating, click the email link to begin the activation process.
    2. If you have multiple Customer Support Portal accounts, choose the
      Customer Support Account
       number that you want to use.
    3. Allocate the product to the
      Recipient
       of your choice.
      You can allocate your entire license to one recipient or you can share it with multiple recipients in a tenant hierarchy. What is a tenant?
      1. If you need just one tenant, use or rename the tenant provided. The name provided matches your Customer Support Portal account for convenience.
      2. (
        Optional
        ) This step applies if you are a managed security service provider (MSSP), a distributed enterprise customer, or need multiple tenants. After you create the first tenant, you can
        Allocate to subtenant
         and use or rename the tenant provided.
        A subscription gets allocated on a tenant or a sub-tenant. This step is for choosing a tenant where you want to allocate a license, not for building a complete tenant hierarchy. You can create only a tenant and subtenant here, and you can choose to allocate a license to that subtenant.
        After activation, you can build out your tenant hierarchy as needed through tenant management. You can create your tenant hierarchy to reflect your existing organizational structure. You can also consider identity and access inheritance when creating the hierarchy, in addition to tenant hierarchy limits.
      3. Select
        Done
        .
    4. Select a
      Region
       where you want to deploy your product.
      The following are supported regions. If you first activate
      AIOps for NGFW Premium
       for
      Strata Cloud Manager
       in a region that isn't supported for
      Prisma Access
      , it's allowed because there are no dependencies with
      Prisma Access
      .
      However, if you later want to activate
      Prisma Access
       in the same region as the original
      AIOps for NGFW Premium
       region, it's not an available option. For hybrid customers, you will have to wait until the same region is supported by both
      AIOps for NGFW Premium
       and
      Prisma Access
      .
      Since
      Prisma Access (Managed by Strata Cloud Manager)
       is not yet supported in all regions, the following
      AIOps for NGFW Premium
       region will map to a different region when using
      Strata Cloud Manager
       to manage the firewall.
      Strata Cloud Manager
       Singapore is mapped to by the following
      AIOps for NGFW Premium
       region:
      • singapore
      • taiwan
      • korea
      • indonesia
      Strata Cloud Manager
       Germany is mapped to by the following
      AIOps for NGFW Premium
       region:
      • Germany
      • Europe
      • Switzerland
      • Israel
      • France
      • Spain
      • Italy
      • Poland
      • Qatar
      Strata Cloud Manager
       America is mapped to by the following
      AIOps for NGFW Premium
       region:
      • Americas
      • Canada
    5. Add
      Strata Logging Service
      .
      1. Select a
        Strata Logging Service
         instance.
      2. Enter the amount of data log storage.
      3. The region is grayed out, but is autopopulated with the same region that you used for
        Strata Logging Service
        .
    6. Select Cloud Identity Engine or create a new CIE instance to identify and verify all users across your infrastructure.
    7. Agree to the terms and conditions
      , and
      Activate
      .
      This tenant, and any others created by this Customer Support Portal account, will have the
      Superuser
       role.
    8. Common Services
      Products
       displays the status of the activation, such as
      initializing
       or
      complete
      .
    9. After the status is
      Complete
      , you must go to the
      Common Services
      Device Associations
       tab to select the devices and add the firewall or Panorama appliance to your tenant. See Associate Devices with a Tenant.
      If the status isn't
      Complete
      , you can't add your devices yet.
    10. Launch
      Strata Cloud Manager
       with AIOps for NGFW Premium license from one of the following options.
      • Click the
        Strata Cloud Manager
         tile in the hub.
      • Launch from
        Common Services
        Products
         or from
        Settings
        Products
        .
    11. Get started with AIOps for NGFW.
    12. (
      Optional
      ) Manage your product from
      Strata Cloud Manager
      .

    Return Visit AIOPs Premium Activation

    Learn how to activate your AIOPs Premium for repeat visits.
    Follow these steps if you have already completed first time activation, you have already created your tenant hierarchy through
    Identity & Access
    Tenants
     or tenant management, and you are returning to activate another product in your existing hierarchy.
    1. Choose the
      Customer Support Account
       number that you want to use to activate.
    2. Allocate the subscription to the
      Recipient
       tenant of your choice.
      You can hover over each tenant to see which apps you already activated.
    3. Select a
      Region
       for the physical location to process your data.
      The following are supported regions. If you first activate
      AIOps for NGFW Premium
       for
      Strata Cloud Manager
       in a region that isn't supported for
      Prisma Access
      , it's allowed because there are no dependencies with
      Prisma Access
      .
      However, if you later want to activate
      Prisma Access
       in the same region as the original
      AIOps for NGFW Premium
       region, it's not an available option. For hybrid customers, you will have to wait until the same region is supported by both
      AIOps for NGFW Premium
       and
      Prisma Access
      .
      Since
      Prisma Access (Managed by Strata Cloud Manager)
       is not yet supported in all regions, the following
      AIOps for NGFW Premium
       region will map to a different region when using
      Strata Cloud Manager
       to manage the firewall.
      Strata Cloud Manager
       Singapore is mapped to by the following
      AIOps for NGFW Premium
       region:
      • singapore
      • taiwan
      • korea
      • indonesia
      Strata Cloud Manager
       Germany is mapped to by the following
      AIOps for NGFW Premium
       region:
      • Germany
      • Europe
      • Switzerland
      • Israel
      • France
      • Spain
      • Italy
      • Poland
      • Qatar
      Strata Cloud Manager
       America is mapped to by the following
      AIOps for NGFW Premium
       region:
      • Americas
      • Canada
    4. Add
      Strata Logging Service
      .
      1. Select an
        Strata Logging Service
         instance.
      2. Enter the amount of data log storage.
      3. The region is grayed out, but is autopopulated with the same region that you used for
        Strata Logging Service
        .
    5. Select Cloud Identity Engine or create a new CIE instance to identify and verify all users across your infrastructure.
    6. Agree to the terms and conditions
      , and
      Activate
      .
      This tenant, and any others created by this Customer Support Portal account, will have the
      Superuser
       role.
    7. Common Services
      Products
       displays the status of the activation, such as
      initializing
       or
      complete
      .
    8. After the status is
      Complete
      , you must go to the
      Common Services
      Device Associations
       tab to select the devices and add the firewall or Panorama appliance to your tenant. See Associate Devices with a Tenant.
      If the status isn't
      Complete
      , you can't add your devices yet.
    9. Launch
      Strata Cloud Manager
       with AIOps for NGFW Premium license from one of the following options.
      • Click the
        Strata Cloud Manager
         tile in the hub.
      • Launch from
        Common Services
        Products
         or from
        Settings
        Products
        .
    10. Get started with AIOps for NGFW.
    11. (
      Optional
      ) Manage your product from
      Strata Cloud Manager
      .

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