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    What HIP Data is Collected by the Prisma Access Agent
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    2. Prisma Access Agent
    3. Prisma Access Agent Administration
    4. Troubleshoot Prisma Access Agents
    5. Download Host Information Profile Reports for Prisma Access Agents
    6. What HIP Data is Collected by the Prisma Access Agent
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    Prisma Access Agent

    What HIP Data is Collected by the Prisma Access Agent

    Table of Contents

    What HIP Data is Collected by the Prisma Access Agent

    Review the types of Host Information Profile data that is collected by the Prisma Access Agent.
    Where Can I Use This?What Do I Need?
    • Prisma Access (Managed by Strata Cloud Manager)
    • Prisma Access (Managed by Panorama)
    • NGFW (Managed by Panorama)
    • Check the prerequisites for the deployment you're using
    • Contact your Palo Alto Networks account representative to activate the Prisma Access Agent feature
    The Host Information Profile (HIP) feature enables you to collect information about the security status of your endpoints—such as whether they have the latest security patches and antivirus definitions installed, whether they have disk encryption enabled, whether the endpoint is jailbroken or rooted, or whether it is running specific software you require within your organization—and base the decision as to whether to allow or deny access to a specific host based on adherence to the host policies you define.
    The Prisma Access Agent collects information about the host that the agent runs on and submits the host information to the gateway upon successful connection. The gateway checks the raw host information against any HIP objects and HIP profiles that have been defined. If it finds a violation, the corresponding security policy is enforced. For example, you can configure endpoints to have a minimum version of anti-malware software installed before they are allowed access to corporate resources and applications.
    By default, the Prisma Access Agent collects vendor-specific data about the end user security packages that are running on the endpoint and reports this data to the gateway for policy enforcement. The agent uses OPSWAT technology to assess the security posture of endpoints connecting to the network. You can configure HIP data collection settings in the Prisma Access Agent Settings.
    HIP Retry
    (Prisma Access Agent 25.7) Prisma Access Agent automatically attempts to resubmit HIP reports when initial transmission to the gateway fails due to network timeouts or connectivity issues. The agent performs up to three retry attempts using non-configurable timeout values for HIP check and HIP send requests to the gateway and logs all retry attempts with timestamps for troubleshooting purposes. You can monitor retry status through the pacli hip status command, which provides visibility into retry attempts and their outcomes.

    What Data Does Prisma Access Agent Collect on Desktop Devices?

    Prisma Access Agent collects the following types of data for desktop devices such as macOS and Windows:
    HIP Data CategoryDescription
    General
    Information about the host itself, including the hostname, logon domain, operating system, app version, and, for Windows systems, the domain to which the machine belongs.
    Patch Management
    Information about any patch management software that is enabled or installed on the host and whether thy are missing any patches.
    Not supported on Panorama Managed deployments.
    Firewall
    Information about any firewalls that are installed or enabled on the host.
    Anti-malware
    Information about any antivirus or anti-spyware software that is enabled or installed on the endpoint, whether or not real-time protection is enabled, the virus definition version, last scan time, and the vendor and product name.
    Disk backup
    Information about whether disk backup software is installed, the last backup time, and the vendor and product name of the software.
    Disk encryption
    Information about whether disk encryption software is installed, which paths are configured for encryption, and the vendor and product name of the software.
    Data loss prevention
    Information about whether data loss prevention (DLP) software is installed or enabled to prevent sensitive corporate information from leaving the corporate network or from being stored on a potentially insecure device. This information is only collected from Windows endpoints.
    Certificate
    Information about the machine certificate installed on the endpoint.

    What Data Does Prisma Access Agent Collect on iOS?

    (Prisma Access Agent 25.7) The following table describes the data collected by the Prisma Access Agent app on iOS devices:
    HIP Report AttributeDescription
    Report Generation Time
    Date and time that the HIP report was generated.
    User IP Address
    IP address of the users’ iOS device.
    Machine Name
    User-assigned device name + identifierForVendor
    The user-assigned device name will defer depending on the device's iOS version.
    • In iOS 15 and earlier, the name property returns the device's name (for example, "Adam's iPhone").
    • In iOS 16 and later, the name property returns a generic device name by default (for example, "iPhone").
    Domain
    Field is empty on iOS devices.
    Serial Number
    Field is empty on iOS device.
    Managed
    Value that indicates whether the iOS device is managed. If this value is set to Yes, the device is managed. If this value is set to No, the device is unmanaged.
    OS
    Application name and vendor name of the target OS.
    Host ID
    Unique ID that is assigned by Prisma Access Agent to identify the host. The host ID value is UDID on iOS devices.
    Client Version
    Version number of the currently installed Prisma Access Agent app.
    WiFi SSID
    Information about the network connectivity such as WiFi SSID on the iOS device.
    Network Interface
    Following settings are identified for the network interface:
    • Interface—Type of network interface detected on the iOS device.
    • MAC Address—MAC address is the unique hardware identifier assigned to each network interface on the iOS device.
    • IP Address—IP address assigned to each network interface on the iOS device.
    Mobile Device
    Information about the mobile device, including the device name, logon domain, operating system, app version, and the network to which the device is connected.
    Device Compliance
    Following attributes are used to determine the compliance status of the iOS device:
    • Rooted/Jailbroken—Status on the iOS device that has been rooted or jailbroken to obtain administrative privileges. The security policies can be removed or bypassed in the operating system from a compromised device.
    • Disk Encryption Not Set—Status on the iOS device that is enabled for disk encryption.
    • Passcode Not Set—Status on the iOS device that is set to a passcode.
    • Has Malware—Status on the iOS device that has malware-infected apps installed.
    MDM Attributes
    When you integrate your Prisma Access Agent deployment with an MDM vendor, the Prisma Access Agent app for iOS devices can obtain the following data attributes and tags from the MDM system:
    • udid—Unique device identifier (UDID) of the iOS device.
    • managed-by-mdm—Value that indicates whether the iOS device is managed. If this value is set to Yes, the iOS device is managed. If this value is set to No, the iOS device is unmanaged.
    • tag—Tags to enable you to match against other MDM-based attributes.
    • compliance—Compliance status that indicates whether the iOS device is compliant with the compliance policies that you have defined.
    • ownership—Ownership category of the iOS device (for example, Employee Owned). This value is appended to the Tag attribute in the HIP report.

    What Data Does Prisma Access Agent Collect on Android?

    (Prisma Access Agent 25.7) The following table describes the data collected by the Prisma Access Agent app on Android devices:
    The Prisma Access Agent app for Android on a Chromebook uses the same HIP report attributes.
    HIP Report AttributeDescription
    Report Generation Time
    Date and time that the HIP report was generated.
    User IP Address
    IP address of the users’ Android device.
    Machine Name
    Host name and serial number of the Android device.
    Domain
    Field is empty on Android devices.
    Serial Number
    Serial number of the Android device.
    Managed
    Value that indicates whether the Android device is managed. If this value is set to Yes, the device is managed. If this value is set to No, the device is unmanaged.
    OS
    Application name and vendor name of the target OS.
    Host ID
    Prisma Access Agent assigned unique alphanumeric string with length of 16 characters to identify the host. The host ID value is Android ID on Android devices.
    Client Version
    Version number of the currently installed Prisma Access Agent app.
    WiFi SSID
    Specific information about the network connectivity such as WiFi SSID on the Android device.
    Network Interface
    Following settings are identified for the network interface:
    • Interface—Type of network interface detected on the Android device.
    • MAC Address—MAC address is the unique hardware identifier assigned to each network interface on the Android device.
    • IP Address—IP address assigned to each network interface on the Android device.
    Mobile Device
    Information about the mobile device, including the device name, logon domain, operating system, app version, and the network to which the device is connected.
    Tags
    Tags to enable you to match against other MDM-based attributes.
    Device Compliance
    The Rooted/Jailbroken attribute is used to determine the compliance status of the Android device that has been rooted or jailbroken to obtain administrative privileges. The security policies can be removed or bypassed in the operating system from a compromised device.
    Passcode Not Set—Status on the iOS device that is set to a passcode.
    MDM Attributes
    When you integrate your Prisma Access Agent deployment with an MDM vendor, the Prisma Access Agent app for Android devices can obtain the following data attributes and tags from the MDM system:
    • udid—Unique device identifier (UDID) of the Android device.
    • managed-by-mdm—Value that indicates whether the Android device is managed. If this value is set to Yes, the Android device is managed. If this value is set to No, the Android device is unmanaged.
    • tag—Tags to enable you to match against other MDM-based attributes.
    • compliance—Compliance status that indicates whether the Android device is compliant with the compliance policies that you have defined.
    • ownership—Ownership category of the Android device (for example, Employee Owned). This value is appended to the Tag attribute in the HIP report.

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