Replace a Prisma SD-WAN ION Device

Let us learn to replace a Prisma SD-WAN ION device.
  1. Sign in to the Prisma SD-WAN web interface.
  2. Navigate to
    Claimed Devices
    and select your device.
  3. From the ellipsis menu, select
    Replace the device
    to begin the RMA process.
  4. Select a replacement device.
    There may be multiple replacement devices, so make sure to select the correct device.
    Confirm that the devices are of the same model. For example, an ION 3000 device can only be replaced by another ION 3000 device, or a virtual device can only be replaced by another virtual device that consists of the same bypass pairs.
  5. Click
    to choose a Snapshot for the new device.
    The replacement device must be online and claimed for the Snapshot to be applied.
  6. After the snapshot is created, click
    Download Snapshot Before Continuing
    Download to File or Copy to Clipboard
    as required.
  7. Click
    to continue after you have downloaded the snapshot.
  8. Assign the replacement device to the site.
    The RMA Wizard will take the site information from the failed device and transfer it to the replacement device. When the replacement device is assigned to the site and the faulty device is unassigned, the service may be affected temporarily.
  9. Click
    to proceed to configuring the device.
  10. Click
    when you have copied the manual configurations to complete the replacement process.
    The RMA Replacement Wizard automatically transfers the configuration from the old device to the new device. There may be flags for the functions that need to be manually configured. Configurations that are not copied will be listed in a text box.
    A final screen displays when the device is successfully configured. In case of any warnings, download the warnings before you exit the wizard.
  11. Click
    to finish the device replacement process.

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