Let us learn to replace a Prisma SD-WAN ION device.
Sign in to the Prisma SD-WAN web interface.
Navigate to
Map
Claimed Devices
and select
your device.
From the ellipsis menu, select
Replace the
device
to begin the RMA process.
Select a replacement device.
There may be multiple replacement devices, so make sure
to select the correct device.
Confirm that the devices are
of the same model. For example, an ION 3000 device can only be replaced
by another ION 3000 device, or a virtual device can only be replaced
by another virtual device that consists of the same bypass pairs.
Click
Next
to choose a Snapshot
for the new device.
The replacement device must be online and claimed for the
Snapshot to be applied.
After the snapshot is created, click
Download
Snapshot Before Continuing
.
Select
Download to File or Copy to Clipboard
as
required.
Click
Next
to continue after you
have downloaded the snapshot.
Assign the replacement device to the site.
The RMA Wizard will take the site information from
the failed device and transfer it to the replacement device. When
the replacement device is assigned to the site and the faulty device
is unassigned, the service may be affected temporarily.
Click
Next
to proceed to configuring
the device.
Click
Done
when you have copied
the manual configurations to complete the replacement process.
The RMA Replacement Wizard automatically transfers the
configuration from the old device to the new device. There may be
flags for the functions that need to be manually configured. Configurations
that are not copied will be listed in a text box.
A final screen displays when the device is successfully
configured. In case of any warnings, download the warnings before
you exit the wizard.
