Incident policy framework provides user defined control over system generated alerts and incidents in the network. You can use incident policy rules to suppress or escalate incidents that arise during a scheduled time period and can also change the default priority of system generated incidents to a priority level that is more aligned with the your business requirements.

The incident policy rules can be applied to a set of network resources like sites, devices, interfaces, circuits, BGP peers, etc or can be matched to be applied on specific incident codes. Incident policy rules allow you to manage alerts and incidents for better visibility into network issues and for quicker troubleshooting.

Read on to know about configuring incident policies.