The incident policy framework provides user-defined control over system-generated alerts and incidents in the network. You can use incident policy rules to suppress or escalate incidents that arise during a scheduled time period and can also change the default priority of system-generated incidents to a priority level that is more aligned with your business requirements.

Incident policy rules can be applied to a set of network resources — sites, devices, interfaces, circuits, BGP peers — or matched to specific incident codes. Incident policy rules give you better visibility into network issues and support quicker troubleshooting.