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Common Services: License Activation, Subscription, & Tenant Management

First Time Cloud Managed Prisma Access and Add-Ons Activation

Table of Contents

First Time Cloud Managed `Prisma Access` and Add-Ons Activation

Learn how to activate your Cloud Managed Prisma Access tenants through Common Services for the first time.

Follow these steps for first-time Cloud Managed Prisma Access and add-ons license activation.

If you have a Palo Alto Networks Customer Support account, then enter the email address you used when you registered for that account and select

If you do not have a Palo Alto Networks Customer Support account, then

Create a New Account

Password

The service uses this email address for the user account assigned to the tenant that you use for this license. This tenant, and any others created by this email address, will have the

Multitenant Superuser

role.

Choose the

Customer Support Account

number that you want to use to claim the license.

Choose

Cloud

management for your setup and management method.

Allocate the subscription to the recipients of your choice.

You can allocate your entire license to one recipient or you can share it with multiple recipients in a tenant hierarchy. What is a tenant?

If you need just one tenant, use or rename the tenant provided.

(Optional) This step applies if you are a managed security service provider (MSSP), a distributed enterprise customer, or need multiple tenants. After you create the first tenant, you can

Allocate to subtenant

and use or rename the tenant provided.

A subscription gets allocated on a tenant or a sub-tenant. This step is for choosing a tenant where you want to allocate a license, not for building a complete tenant hierarchy. You can create only a tenant and subtenant here, and you can choose to allocate a license to that subtenant.

After activation, you can build out your tenant hierarchy as needed through tenant management. You can create your tenant hierarchy to reflect your existing organizational structure. You can also consider identity and access inheritance when creating the hierarchy, in addition to tenant hierarchy limits.

After you create a tenant hierarchy, you can share a license.

Select

Done

After first time or return visit license activation, continue with the following steps:

Allocate licenses

Plan service connections

Add additional locations

Enable available add-ons

Search for subscription details

Increase subscription quantity

First time setup for Prisma Access multitenancy.