GlobalProtect
Addressed Issues in GlobalProtect App 6.0
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- 10.1 & Later
- 9.1
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- 6.2
- 6.1
- 6.0
- 5.3
- 5.2
- 5.1
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- 6.1
- 6.0
- 5.2
- 5.1
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- 6.2
- 6.1
- 6.0
- 5.3
- 5.2
- 5.1
Addressed Issues in GlobalProtect App 6.0
See the list of addressed issues in GlobalProtect app
6.0 for Android, iOS, Chrome, Windows, Windows 10 UWP, macOS, and Linux.
The following topic describes the issues addressed in
GlobalProtect 6.0 for Android, iOS, Chrome, Windows, Windows 10
UWP, macOS, and Linux.
GlobalProtect App 6.0.7 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.7
for Windows, macOS, Windows 10 UWP, iOS, Android, and Linux
Issue ID | Description |
---|---|
GPC-18071 | Fixed an issue where, when the GlobalProtect app was installed on
Android devices with Android 13, the app stopped working while
sending GPS notifications. |
GPC-17921 | Fixed an issue where, when the language was set to Japanese, the
time to connect was not displayed properly when
Disconnect Timeout for the app was
configured. |
GPC-17771 | Fixed an issue where the GlobalProtect app stopped working
abruptly. |
GPC-17754 | Fixed an issue where the GlobalProtect app did not detect Smart
Card removal every time the user removed the card and due to
which the app was not getting disconnected on
On-Demand tunnel mode. |
GPC-17575 | Fixed an issue where the GlobalProtect HIP check incorrectly
detected Windows firewall as disabled, which caused the device
to fail the HIP check. |
GPC-17556 | Fixed an issue where the GlobalProtect app would get stuck at
Connecting state when the user tried to
close the browser window for SAML authentication after
configuring On-Demand mode for the
app. |
GPC-17473 | Fixed an issue where the GlobalProtect portal and gateway
selection list were displayed in the table format and not as
menu item. |
GPC-17460 | Fixed an issue where, when the GlobalProtect app was installed on
Windows 10 or Windows11 devices, and when the user tried to
authenticate using SAML authentication, the app did not display
the Term of Use pop-up on the Welcome
page properly. |
GPC-17451 | Fixed an issue where the ADEM agent remained in the disabled
state after connecting to a Prisma Access portal configured to
enable ADEM on the GlobalProtect endpoints after switching from
an on-premises portal that had ADEM disabled in the app
configuration that was pushed to the endpoint. |
GPC-17406 | Fixed an issue where GlobalProtect HIP check did not detect the
new version of Trellix Drive Encryption correctly which caused
the device to fail the HIP check. |
b GPC-17401 | Fixed an issue where the GlobalProtect app was installed on the
Chromebook, the app got disconnected when the ChromeOS detected
policy changes related to location information. |
GPC-17393 | Fixed an issue where, when the GlobalProtect app was installed on
Windows 10 devices and the language was set to Japanese,
IpConfig.txt and Systeminfo.txt in the GlobalProtectLogs.zip did
not work properly. |
GPC-17337 | Fixed an issue where the GlobalProtect app got disconnected due
to a HIP reporting error that prevented the app from sending HIP
reports to the gateway. |
GPC-17335 | Fixed an issue where the user interface of the GlobalProtect app
was going over-sized when the system woke up from the sleep
mode. |
GPC-17299 | Fixed an issue where the GlobalProtect app did not display LDAP
password expiration notification on consecutive connection
attempts when the user tried to authenticate using the LDAP
authentication method. |
GPC-17252 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app did not try to auto-connect to
the gateway after exceeding the Disable
Timeout value. |
GPC-17227 | Fixed an issue where the tunnel was still up and connected even
when the user disconnected the GlobalProtect app. |
GPC-17205 | Fixed an issue where GlobalProtect failed to decrypt
HipPolicy.dat on endpoints, which caused the device to fail the
HIP check for anti-malware. |
GPC-17137 | Fixed an issue where, when user clicked the Network sign-in icon
on the Windows login page, an icon with the name
image was displayed instead of the portal
IP address/ URL. |
GPC-17128 | Fixed an issue where the Client Certificate had a blank Subject
with SAN as the critical extension, which caused the endpoints
to fail the HIP check. |
GPC-17099 | Fixed an issue where devices with Driver Verified enabled and
configured to monitor the PAN virtual adapter driver
(pangpd.sys) displayed the
DRIVER_VERIFIER_DETECTED_VIOLATION
Blue Screen error |
GPC-17041 | Fixed an issue where, when the GlobalProtect app was installed on
Windows 10 devices and the language was set to Japanese,
IpConfig.txt in the GlobalProtectLogs.zip did not work
properly. |
GPC-17011 | Fixed an issue where the GlobalProtect app tried to send HIP
reports even when the device was on Modern Standby mode. |
GPC-17000 | Fixed an issue where the GlobalProtect app would get stuck at
Connecting state when user tried to
authenticate with SAML authentication method using the embedded
browser and user clicked Cancel on the
certificate prompts. |
GPC-16978 | Fixed an issue where the GlobalProtect app took a long time to
establish a connection due to an erroneous packet capture
process. |
GPC-16959 | Fixed an issue where the Endpoint Traffic Policy Enforcement
feature was causing the GlobalProtect app to drop Slack
WebSocket outbound traffic on macOS endpoints. |
GPC-16788 | Fixed an issue where when the GlobalProtect app was installed on
devices running macOS, HIP check did not detect the Tanium
Client correctly which caused the device to fail the HIP
check. |
GPC-16682 | Fixed an issue where the GlobalProtect app did not honor the
Disable Timeout value and would
automatically reconnect after the user restarted two times due
to an issue with the new splash screen. |
GPC-16645 | Fixed an issue where the GlobalProtect app couldn't display the
Verify text box when using the full 255 characters for Radius
DUO Authentication on Windows devices. |
GPC-16631 | Fixed an issue where GlobalProtect logs forwarded from CDL to
syslog-ng and Splunk were arriving in multiline and single line
mode randomly. |
GPC-16627 | Fixed an issue where the GlobalProtect HIP check incorrectly
detected the Anti-Malware information for the McAfee Total
Protection Antivirus software application, which caused the
device to fail the HIP check. |
GPC-16609 | Fixed an issue that the correct status is not displayed
GlobalProtect status in the Windows lock screen when the gateway
is connected. |
GPC-16575 | Fixed an issue where GlobalProtect users were intermittently
unable to log in to the gateway when using the user logon
connect method because Enforce GlobalProtect
Connection for Network Access was enabled
immediately after portal login, blocking access to the gateway
login URL. |
GPC-16572 | Fixed an issue where the GlobalProtect HIP check took longer than
expected to collect the HIP information causing the device to
fail the HIP check. |
GPC-16441 | Fixed an issue where the GlobalProtect app connection failed when
the user enabled both Globalprotect Enforcer and Endpoint
Traffic Policy Enforcement. |
GPC-16397 | Fixed an issue where the GlobalProtect app was installed on
devices running macOS, a blank GlobalProtect app user interface
was displayed instead of the correct page. |
GPC-16297 | Fixed an issue where users were unable to see the available list
of eligible gateways to select the gateway manually when the
best available gateway failed. |
GPC-16267 | Fixed an issue where the portal status did not show as
Connected even when the portal was
accessible after a reboot and the portal status was
Using cached portal config , which did not
trigger the transparent upgrade. |
GPC-16126 | Fixed an issue where the GlobalProtect app did not display the
certificate name in the Client Certificate selection field
properly. |
GPC-16003 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app was not connected when the proxy
was configured for Safari or Chrome. |
GPC-16002 | Fixed an issue where the GlobalProtect HIP check detected the
device as Windows firewall enabled even though the firewall was
disabled on the device. |
GPC-15968 | Fixed an issue where the GlobalProtect app was stuck in
Connecting state when users failed to
authenticate with SAML and using an embedded browser. Users were
unable to disconnect the app and had to reboot the device. |
GPC-15251 | Fixed an issue where, when the GlobalProtect app was installed on
Android devices and connected with
Always-On (User logon) option, the app
displayed the following notification twice.Always on VPN is currently enabled. Disabling the VPN
connection could result in loss of network
access. |
GPC-15234 | Fixed an issue where the app would get stuck at
Connecting 'state while trying to connect to
a gateway. |
GPC-15231 | Fixed an issue where, when the GlobalProtect app was installed on
Android devices and connected with
Always-On option, the app displayed
the following notification twice and the users were unable to
clear the notifications.Always on VPN is currently enabled. Disabling the VPN
connection could result in loss of network
access. |
GPC-15111 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader repeatedly announced
tabs, Add button and portals table on the user interface.
The screen reader should announce the user interface elements
only once. |
GPC-15080 | Fixed an issue where the split tunnel was configured based on the
destination domain, split tunneling did not work as expected
when IPv6 traffic exclusion was configured. |
GPC-14672 | Fixed an issue where, when the GlobalProtect app was installed on
macOS devices and No direct access to local
network option was enabled with access routes
excluded from the GlobalProtect VPN tunnel, the excluded traffic
was not sent through the physical adapter on the endpoint.
Following this, the users were unable to access the local
physical network devices such as printers. |
GlobalProtect App 6.0.6 (iOS) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.6
for iOS.
Issue ID | Description |
---|---|
GPC-16684 | Fixed an issue where, when users on iOS endpoints disconnected
and then reconnected GlobalProtect, the authentication cookie
was not honored, requiring them to reauthenticate. |
GlobalProtect App 6.0.6 Addressed Issues (Android)
There are no addressed issues in GlobalProtect app 6.0.6 for Android.
GlobalProtect App 6.0.5 Addressed Issues (Windows and macOS)
The following table lists the issues that are addressed
in GlobalProtect app 6.0.5 for Windows, Windows 10 UWP, and macOS.
Issue ID | Description |
---|---|
GPC-16851 | Fixed an issue where, when the GlobalProtect app was
installed on devices running macOS, the app did not try to
auto-connect to the gateway after exceeding the Disable
Timeout value. |
GPC-16525 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the app did not detect
correct information for Symantec Corporation Norton 360, which caused
the device to fail the HIP check. |
GPC-16510 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS 13 Ventura, the app did
not display options to users to select gateways manually when connected
to the portal. |
GPC-16495 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the GlobalProtect cookie stopped
working when CIS Benchmark 5.1.1 was applied for mac OS 12 Monterey. |
GPC-16482 | Fixed an issue where the GlobalProtect HIP
check did not detect the real-time protection status Symantec Endpoint
Agent, which caused the device to fail the HIP check. |
GPC-16448 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, users were unable to
connect to the GlobalProtect app.The users could connect only when
they refreshed the connection. |
GPC-16436 | Fixed an issue where the GlobalProtect HIP
check did not detect information correctly for Cortex XDR, which
caused the device to fail the HIP check. |
GPC-16418 | Fixed an issue where the GlobalProtect HIP
check incorrectly detected Definition Version, Definition Date,
and Last Scan Date for Cortex XDR, which caused the device to fail
the HIP check. |
GPC-16369 | Fixed an issue where the GlobalProtect app
user interface displayed incorrect French translation. |
GPC-16351 | Fixed an issue where the GlobalProtect HIP
check did not detect the real-time protection status correctly for
the CrowdStrike Falcon application, which caused the device to fail
the HIP check. |
GPC-16346 | Fixed an issue where, when the GlobalProtect
app was installed on Windows devices, the GlobalProtect HIP check
took longer than expected to collect the HIP information and also
displayed HIP pop-up error messages for antivirus software, which
caused the device to fail the HIP check. |
GPC-16324 | Fixed an issue where Endpoint Traffic Policy
Enforcement dropped IPv6 ICMP neighbor discovery packets causing
the IPv6 tunnel to drop. |
GPC-16289 | Fixed an issue where, when the GlobalProtect
app was configured with split tunnel to exclude traffic, the users
could not access the excluded traffic when using an Airtel 4G PPP
dongle since the Airtel PPP default traffic route was removed. |
GPC-16287 | Fixed an issue where the GlobalProtect app
did not detect correct version information for Sophos Endpoint Protection,
which caused the device to fail the HIP check. |
GPC-16276 | Fixed an issue where the GlobalProtect app
displayed Welcome Page every time when the app got refreshed during GlobalProtect
APP Configuration Refresh Interval . |
GPC-16271 | Fixed an issue where the Retry button on the
default browser page for SAML authentication did not work when the
SAML authentication failed and the user tried to authenticate again
using the Retry button. |
GPC-16213 | Fixed an issue where, when the GlobalProtect
app was installed on Windows devices, the wa_3rd_party_host_64.exe and wa_3rd_party_host_32.exe applications
stopped working and the GlobalProtect event logs displayed the status
of the applications as terminated. |
GPC-16119 | Fixed an issue where the GlobalProtect app
was installed on devices running macOS, the GlobalProtect HIP check
failed to detect the Real time protection status for Symantec Endpoint
Protection. |
GPC-16074 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS with SAML authentication,
users were unable to connect to the app after the system woke up
from sleep mode. The app stayed in Connecting state
for a long time and the users had to refresh the connection. |
GPC-16029 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, users were prompted
for certificate selection even when the Extended Key
Usage OID for Client Certificate was configured in the App Configurations area
of the GlobalProtect portal configuration. |
GPC-15989 | Fixed an issue where, when the Default System
Browser is used for SAML, the GlobalProtect app kept displaying Connecting when
connected to an internal gateway. |
GPC-15972 | Fixed an issue where the GlobalProtect HIP
check did not detect the Real-Time Protection status correctly for
the CrowdStrike Falcon application, which caused the device to fail
the HIP check. |
GPC-15869 | Fixed an issue where the default route (0.0.0.0)
was configured with a domain in etc/hosts and split tunnel was configured
to include traffic based on the domain, the split tunnel did not
work as expected. |
GPC-15369 | Fixed an issue where the GlobalProtect HIP
check did not detect the Last Full Scan Date and Definition Version
for Cortex XDR, which caused the device to fail the HIP check. |
GPC-15338 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS and when the GlobalProtect gateway
was configured to exclude routes, the excluded routes were removed
from the original routing table when the users disconnected the app. |
GPC-15126 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the screen reader could
not identify and announce the mandatory fields on the screen as
asterisk symbols were not present on the screen to indicate the
mandatory fields. |
GPC-15118 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the screen reader incorrectly identified
the order of elements on the screen. |
GPC-15106 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the Connections tab
on the Settings page displayed check marks for portal and gateway
in incorrect color contrast ratio causing readability issues for
users. |
GPC-14725 | Fixed an intermittent issue where the users
were unable to connect to the GlobalProtect app, when the app used
cached portal configuration. |
GPC-14705 | Fixed an issue where, when the GlobalProtect app was installed on
endpoints running macOS and when connected to an internal
gateway the endpoint did not send a HIP report or receive HIP
notifications, and the HIP reports were not available on the
Host Information Profile tab in the app. |
GPC-14562 | Fixed an issue where, when the GlobalProtect
app was installed on the Windows 10 UWP platform, the app got disconnected when
the users tried to connect. |
GlobalProtect App 6.0.5 Addressed Issues (iOS)
The following table lists the issues that are addressed in GlobalProtect app 6.0.5
for iOS.
Issue ID | Description |
---|---|
GPC-16485 | Fixed an issue where, when the GlobalProtect app was installed on
devices running iOS 16, the app displayed the HIP Host Name as
the device model name instead of the user-assigned device name,
which caused the device to fail the HIP check. |
GPC-16149 | Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, the app got disconnected after connecting to the
portal preventing users from connecting to the app. |
GPC-15998 | Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, the app GUI disappeared from the screen immediately
after connecting to the app preventing users from being able to
log out. |
GPC-15984 | Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app failed to reconnect when the user
refreshed the connection. |
GPC-15509 | Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, the GlobalProtect app GUI disappeared from the
screen when the users tried to access the app. The users were
unable to logout from the app due to this issue. |
GPC-14952 | Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, users were unable to log in to the app using
biometrics, such as Face ID. |
GlobalProtect App 6.0.5 Addressed Issues (Android)
The following table lists the issues that are addressed in GlobalProtect app 6.0.5
for Android.
Issue ID | Description |
---|---|
GPC-15977 | Fixed an issue where, when the GlobalProtect app was installed on
Android devices and configured with Always-on (User
logon) mode and certificate authentication, the
app failed to connect when certificate was renewed on the
Microsoft Intune MDM. |
GPC-15231 | Fixed an issue where, when the GlobalProtect app was installed on
Android devices and connected with Always-on (User
logon) option, the app displayed the following
notifications twice and the users were unable to clear the
notifications.Always on VPN is currently enabled. Disabling the VPN
connection could result in loss of network
access . |
GPC-15023 | Fixed an issue where, when the GlobalProtect app was installed on
devices running on Chrome OS, the app could not connect to the
gateway after successful SAML authentication. The app stayed in
Connecting state and the users
had to go back to the Portal Authentication Complete page and
click on click here to launch
GlobalProtect to connect to the gateway. |
GlobalProtect App 6.0.5 Addressed Issues (Linux)
The following table lists the issues that are addressed in GlobalProtect app 6.0.5
for Linux.
Issue ID | Description |
---|---|
GPC-16269 | Fixed an issue where, when the GlobalProtect app was installed on
Linux devices, the metric of the tunnel default route was higher
than the physical adapter's default route. Due to this issue,
tunnel route was not considered and the traffic was sent through
the physical adapter with lower metric. |
GPC-15539 | Fixed an issue on the GlobalProtect app for Linux where, when the
GlobalProtect app was connected and the tunnel was up, there was
a DNS leak where DNS requests were sent to the public DNS
servers assigned to the physical interface. This was because the
resolv.conf was not being updated during the change in tunnel
state due to a permissions issue. |
GPC-14490 | Fixed an issue where, when the GlobalProtect app was installed on
Linux devices, the app failed to connect when McAfee Threat
Prevention was installed on the device. |
GlobalProtect App 6.0.4 Addressed Issues (Android)
The following table lists the issues that are addressed
in GlobalProtect app 6.0.4 for Android.
Issue ID | Description |
---|---|
GPC-16414 | Fixed an issue where, when the GlobalProtect
app was installed on Android devices, the app got disconnected after
an upgrade following which the GlobalProtect log displayed the status
as FATAL EXCEPTION: main . |
GlobalProtect App 6.0.4-c26 Addressed Issues
The following table lists the issues that are addressed
in GlobalProtect app 6.0.4-c26 for Windows and macOS.
Issue ID | Description |
---|---|
GPC-16077 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS with Enforcer, end users
could not connect to Android Studio application. |
GPC-16055 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the app did not display Authentication
Failed when the user entered incorrect RSA SecureID. |
GPC-15976 | Fixed an issue where, when the GlobalProtect
app was installed on Windows devices, the device displayed a blue
screen due to a faulty GlobalProtect app driver. |
GPC-15922 | Fixed an issue where, when Connect
Before Logon using Security Assertion Markup Language (SAML)
authentication was used to log in to the endpoint, the Use
Default Browser for SAML Authentication did not work
as expected with the configured Connect Before Logon option. |
GPC-15834 | Fixed an issue where the GlobalProtect app got
disconnected after HIP check. |
GPC-15822 | Fixed an issue when the GlobalProtect app got
disconnected when the laptop power adapter was plugged in or unplugged. |
GPC-15812 | Fixed an issue where the split tunnel feature
did not work as expected on devices running macOS Monterey 12.X
and Chrome Browser 104.0.5112.79. |
GPC-15663 | Fixed an issue where when the GlobalProtect
app was deployed for pre-logon and when the users tried to change
their Windows password, the users were prompted to enter only a
new password. The app did not prompt users to enter their old password
while changing the password. |
GPC-15548 | Fixed an issue where users were unable to connect
to the GlobalProtect app when users restarted the device from the
hibernation mode. |
GPC-15260 | Fixed an issue, where the GlobalProtect app
was installed on devices running macOS and Enforce GlobalProtect
Connection for Network Access was configured with allowed FQDNs,
the users were still able to access the internet and other public
domains. |
GPC-15116 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the screen reader did
not properly announce the role, status, and the numbering of the
tabs on the navigation bar of the Settings page. |
GPC-15109 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the screen reader announced
the Star button twice on the Troubleshooting tab
of the Settings page. |
GPC-14942 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the users were unable
to connect to the GlobalProtect app after an upgrade. The app displayed
the following error message when the users tried to connect to the
app: The network connection is unreachable or the gateway is unresponsive. Check the network connection and reconnect. |
GlobalProtect App 6.0.4 Addressed Issues (iOS)
The following table lists the issues that are addressed
in GlobalProtect app 6.0.4 for iOS.
Issue ID | Description |
---|---|
GPC-15739 | Fixed an issue where, when the GlobalProtect app
was installed on iOS devices and configured with Always-On connect method,
the devices were not automatically connected to the app through Always-On mode
after device reboot and the users had to manually connect to the
app. |
GPC-14941 | Fixed an issue where, when the GlobalProtect app
was installed on iOS devices, the users were unable to connect to
the app due to Keychain Access permission issue. The app stayed
in Connecting state for a long time
and the users had to force stop the app. |
GPC-14913 | Fixed an issue where, when the GlobalProtect app
was installed on iOS devices, the app was not reconnected automatically
after a system reboot and the users had to connect the app manually. |
GPC-14686 | Fixed an issue where, when the GlobalProtect app
was installed on iOS devices, the GlobalProtect credentials that
were saved earlier were lost when users faced network connectivity
issues. Users had to re-enter their credentials due to this issue. |
GlobalProtect App 6.0.4 Addressed Issues (Windows and macOS)
The following table lists the issues that are addressed
in GlobalProtect app 6.0.4 for Windows and macOS.
Issue ID | Description |
---|---|
GPC-16370 | Fixed an issue where, when split tunnel (optimized split
tunneling) was configured on GlobalProtect to exclude any
application traffic that relied on the loopback connection
source IP address to be 127.0.0.1, the excluded application did
not work as expected. |
GPC-16148 | Fixed an issue where the GlobalProtect notifications
were displayed in HTML code instead of plaintext. |
GPC-16144 | Fixed an issue where the GlobalProtect app failed
to detect Cisco Secure Endpoint Anti-Malware software installed
on the device. |
GPC-16064 | Fixed an issue where, when the GlobalProtect
was installed on devices running macOS, users were unable to log
on to the app using the Kerberos Single Sign-On (SSO) authentication
method. |
GPC-16056 | Fixed an issue where GlobalProtect HIP check
did not detect the name of the Trellix Agent correctly which caused
the device to fail the HIP check. |
GPC-16023 | Fixed an issue where the GlobalProtect app did
not detect correct definition date for Sophos Endpoint Protection,
which caused the device to fail the HIP check. |
GPC-15999 | Fixed an issue where the GlobalProtect app did
not detect Virus Definition Date for McAfee
Total Protection, which caused the device to fail the HIP check. |
GPC-15994 | Fixed an issue where the GlobalProtect app got
disconnected after HIP check. |
GPC-15972 | Fixed an issue where the GlobalProtect HIP check
did not detect the real-time protection status correctly for the
CrowdStrike Falcon application, which caused the device to fail
the HIP check. |
GPC-15956 | Fixed an issue where the GlobalProtect app did
not detect real-time protection and the correct definition date
for Sophos Endpoint Protection, which caused the device to fail
the HIP check. |
GPC-15923 | Fixed an issue where the GlobalProtect app did
not detect real-time protection status for Sophos Endpoint Protection,
which caused the device to fail the HIP check. |
GPC-15910 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, where the split tunnel
was configured to exclude traffic, the excluded traffic was sent through
the VPN tunnel instead of the physical adapter. |
GPC-15854 | Fixed an issue where the GlobalProtect HIP check
did not detect Patch Management information
for the Windows Defender, which caused the device to fail the HIP
check. |
GPC-15842 | Fixed an issue where GlobalProtect HIP check
did not detect the encryption stage for ESET Full Disk Encryption
correctly as defined in the HIP profiles, which caused the device
to fail the HIP check. |
GPC-15809 | Fixed an issue where the GlobalProtect HIP check
did not detect the correct Last Scan Date information
for the Last Full Scan Time and Definition
Date for Sophos Endpoint Protection, which caused the device
to fail the HIP check. |
GPC-15699 | Fixed an issue where the GlobalProtect HIP check
did not detect the McAfee antivirus software, causing the device
to fail the HIP check. |
GPC-15686 | Fixed an issue when the user executed the command
to disable the app, a new line break was added after the timestamp
value in the command which caused parsing issues. |
GPC-15636 | Fixed an issue where the GlobalProtect HIP check
failed to detect the Real time protection status for Sophos Endpoint
Protection. |
GPC-15631 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS and the app did not start
right away after a system reboot. |
GPC-15592 | Fixed an issue where the GlobalProtect HIP check
failed to detect the Definition Version for Sophos Endpoint Protection,
which caused the device to fail the HIP check. |
GPC-15560 | Fixed an issue where the GlobalProtect HIP check
incorrectly detected Last Scan Date for Cortex
XDR, which caused the device to fail the HIP check. |
GPC-15537 | Fixed an issue where the GlobalProtect HIP check
did not detect the correct Anti-Malware information for the Last
Full Scan Time for Sophos Endpoint Protection, which caused the
device to fail the HIP check. |
GPC-15451 | Fixed an issue where, when the user upgraded
the Sophos Endpoint Protection, the GlobalProtect HIP was not compatible
with the new version of the Sophos Endpoint Protection after the
upgrade, which caused the device to fail the HIP check. |
GPC-15439 | Fixed an issue where the GlobalProtect app failed
to collect HIP data and the Host Information tab on
the device failed to display information. |
GPC-15433 | Fixed an issue where, when the GlobalProtect
was installed on devices running macOS and the split-tunnel option Both
Network Traffic and DNS was configured on the GlobalProtect
gateway, the domain-based split tunnel feature did not work as expected. |
GPC-15389 | Fixed an issue where the GlobalProtect app did
not detect real-time protection for Microsoft Defender, which caused
the device to fail the HIP check. |
GPC-15369 | Fixed an issue where the GlobalProtect HIP check
did not detect the Last Full Scan Date and Definition
Version for Cortex XDR, which caused the device to fail
the HIP check. |
GPC-15338 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS and when the GlobalProtect
gateway was configured to exclude routes, the excluded routes were
removed from the original routing table when the users disconnected
the app. |
GPC-15315 | Fixed an issue where the GlobalProtect HIP check
detected incorrect Anti-Malware information for Definition Date
for Sophos Endpoint Protection. |
GPC-15267 | Fixed an issue where the GlobalProtect HP check
failed to detect ESET anti-virus software version 7.0 on macOS devices. |
GPC-15263 | Fixed an issue where the GlobalProtect HIP check
failed to detect Ivanti Security Controls Agent which caused the
device to fail the HIP check. |
GPC-15255 | Fixed an issue where the GlobalProtect HIP check
detected the device as Windows firewall enabled even though the
firewall was disabled on the device. |
GPC-15177 | Fixed an issue where the GlobalProtect HIP check
did not detect real-time protection for Traps version 6.1.5, which
caused the device to fail the HIP check. |
GPC-15149 | Fixed an issue where the GlobalProtect app got
disconnected due to incorrect HIP check after the system woke up
from sleep mode or when the system was restarted. |
GPC-15126 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the screen reader could
not identify and announce the mandatory fields on the screen as asterisk
symbols were not present on the screen to indicate the mandatory
fields. |
GPC-15115 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the screen reader did
not properly announce the name and numbering of Debug
logs and Dump logs options on the Settings page. |
GPC-15108 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the screen reader incorrectly
announced the Cancel button as the Help button when the user tried
to disable the app. |
GPC-15105 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS, the Home page of the
app displayed text in incorrect color contrast ratio causing readability issues
to the users. |
GPC-14815 | Fixed an issue where the GlobalProtect HIP check
did not detect the Scan Date for Bitdefender Endpoint Security for
macOS, which caused the device to fail the HIP check. |
GPC-14609 | Fixed an issue where the HIP check did not detect
the Sentinel One RTP and definition date properly, which caused
the HIP check to fail. |
GPC-14522 | Fixed an issue where, when the GlobalProtect
was configured with split tunnel to include traffic based on the
destination domain by overriding the DNS server manually, the DNS queries
were still being sent to the DHCP configured server. |
GPC-14439 | Fixed an issue where, when split tunnel
was configured on the GlobalProtect app to exclude destination domain
traffic that included a slash character (/) for sub-page domain
names, the slash character (/) was not displayed in the sub-page
domain names in the exception list. |
GlobalProtect App 6.0.4 Addressed Issues (Linux)
The following table lists the issues that are addressed
in GlobalProtect app 6.0.4 for Linux.
Issue ID | Description |
---|---|
GPC-15458 | Fixed an issue where, when the GlobalProtect
app was installed on Linux devices with Use Default Browser
for SAML Authentication app option set to Yes ,
the device used embedded browser instead of default system browser. |
GlobalProtect App 6.0.3 Addressed Issues (Android)
The following table lists the issues that are addressed
in GlobalProtect app 6.0.3 for Android.
Issue ID | Description |
---|---|
GPC-15088 | Fixed an issue where, when the GlobalProtect app
was installed on Android devices, the GlobalProtect notification
displayed on the screen was unresponsive. However, the notification
continues to stay on the screen due to Android OS limitation. This
issue is listed under the Known Issues section. |
GlobalProtect App 6.0.3 Addressed Issues
The following table lists the issues that are addressed
in GlobalProtect app 6.0.3 for Windows, Windows 10 UWP, and macOS.
Issue ID | Description |
---|---|
GPC-15315 | Fixed an issue where the GlobalProtect HIP
check incorrectly detected the Anti-Malware information for Definition Date
for Sophos Endpoint Protection. |
GPC-15314 | Fixed an issue where, when the GlobalProtect
app was installed on Windows devices, the app got disconnected when connected
using Connect Before Logon (CBL) with SAML
authentication. |
GPC-15310 | Fixed an issue where, when the GlobalProtect
app was installed on Windows machine, the Star button
on the app screen when selected with Enter key was not working as
expected. |
GPC-15243 | Fixed an issue where, when the GlobalProtect
app was installed on devices, the HIP check process stopped running
and the tunnel was disconnected after 3 hours. |
GPC-15219 | Fixed an issue where, when the GlobalProtect
app was installed on Windows devices and split tunnel was configured
to exclude application traffic for Zoom, some excluded traffic was still
forwarded through the tunnel. |
GPC-15205 | Fixed an issue where, when the GlobalProtect
app was installed on devices, the HIP check process stopped running
and the tunnel was disconnected after 3 hours. |
GPC-15200 | Fixed an issue where the GlobalProtect app
did not save the username after Kerberos SSO authentication following
which the app could not use the cached GlobalProtect portal configuration.
The users had to manually add the username to the Windows registry. |
GPC-15185 | Fixed an issue where, when the GlobalProtect
app was deployed along with Endpoint Protector and split tunnel
was configured to exclude or include traffic based on FQDN, the
split tunnel configuration did not work as expected. |
GPC-15167 | Fixed an issue, where the GlobalProtect
app was installed on devices running macOS, GlobalProtect enforcer
continued to block network access even after connecting to the internal gateway. |
GPC-15125 | Fixed an issue where, when the GlobalProtect
app was installed on Mac devices, the screen reader did not properly announce
the functions of the Change Portal and Change Gateway menus
and the options under them. |
GPC-15120 | Fixed an issue where, when the GlobalProtect
app was installed devices running macOS, the screen reader did not properly
announce the functions of the Change Portal and Change Gateway menus
and the options under them. |
GPC-15114 | Fixed an issue where, when the GlobalProtect
app was installed on macOS devices, the screen reader on the Settings page
did not announce the description for the Sign Out button properly. |
GPC-15112 | Fixed an issue where, when the GlobalProtect
app was installed on devices running macOS and when the users were using
keyboard to navigate through the home page, the navigation on the
UI was not visible to the users after they pressed the tab key on
the keyboard to select a menu item. |
GPC-15110 | Fixed an issue where, when the GlobalProtect
app was installed on Mac devices, the screen reader did not properly announce
the options under the Change Portal and Change
Gateway menus upon their selection. |
GPC-15107 | Fixed an issue where the hamburger menu
icon on the GlobalProtect app was not properly highlighted when
the users used tab key or arrow key on the keyboard for navigation. |
GPC-15104 | Fixed an issue where, when the GlobalProtect
app was installed on Mac devices, the screen reader did not announce
the label and description for the Manage Portals (Settings Connections |
GPC-15100 | Fixed an issue where, when the GlobalProtect
app was installed on Mac devices, the screen reader did not announce any
status message after the Star button was
pressed to connect to the gateway. |
GPC-15072 | Fixed an issue where the GlobalProtect HIP
check incorrectly detected the Anti-Malware information for Definition Date
for Sophos Endpoint Protection. |
GPC-15068 ( Windows 10 UWP ). | A fix was made to address an OpenSSL infinite
loop vulnerability in GlobalProtect app software (CVE-2022-0778). |
GPC-15063 | Fixed an issue, where the GlobalProtect
app was installed on devices running macOS, the Prisma Access users
were not able to disable the GlobalProtect app using the Allow
with Ticket option. |
GPC-15056 | Fixed an issue where, when the GlobalProtect
portal or gateway was configured to authenticate users using SAML authentication,
the users were not prompted for Multi-Factor Authentication (MFA)
even after entering their credentials through the IdP (Identity
Providers) login page. |
GPC-15054 | Fixed an issue where the GlobalProtect app
got randomly disconnected when there was a high amount of traffic,
such as when running a speed test or using Zoom or Hangout. |
GPC-14989 | Fixed an issue where, when the No
Direct Access to local network option was enabled on GlobalProtect
gateway, the GlobalProtect users’ loopback interface network was
masked causing connection failure. |
GPC-14933 | Fixed an issue where the SAML authentication
failed when users pressed the Enter key using keyboard
after entering the login credentials. |
GPC-14915 | Fixed an issue where, when the GlobalProtect
app was installed on Windows and macOS devices, the gateway name was
not fully displayed on the GlobalProtect main window and 'Host Information
Profile' window on the 'Settings' page. |
GPC-14846 | Fixed an issue where, when the GlobalProtect
app was installed on macOS devices and the endpoint traffic policies
were configured, the default browser page displayed the error ERR_SOCKET_NOT
CONNECTED when the user tried to log out from the app.
Users were unable to login to the app again. |
GPC-14770 | Fixed an issue where, when the GlobalProtect
app was installed on devices, the HIP check process stopped running
and the tunnel was disconnected after 3 hours. |
GPC-14732 | Fixed an issue where the GlobalProtect app
got disconnected after HIP check. |
GPC-14657 | Fixed an issue where, when the GlobalProtect
app was installed on devices, the HIP check process stopped running
and the tunnel was disconnected after 3 hours. |
GPC-14656 | Fixed an issue where, when the GlobalProtect
app was installed on devices, the HIP check process stopped running
and the tunnel was disconnected after 3 hours. |
GPC-14578 | Fixed an issue where, after connecting to
GlobalProtect using Connect Before Logon (CBL) with
SAML authentication, the GlobalProtect app kept opening and closing after
the user logged in. |
GPC-13752 | Fixed an issue where, when the GlobalProtect
app was installed on Windows devices, the SAML login page to authenticate
Network Discovery was not properly displayed. |
GlobalProtect App 6.0.2 Addressed Issues (Android and iOS)
The following table lists the issues that are addressed
in GlobalProtect app 6.0.2 for Android and iOS.
Issue ID | Description |
---|---|
GPC-15068 | A fix was made to address an OpenSSL infinite
loop vulnerability in GlobalProtect app software (CVE-2022-0778). |
GPC-15023 | Fixed an issue where, when the GlobalProtect
app was installed on devices running on Chrome OS, the app could
not connect to the gateway after successful SAML authentication.
The app stayed in Connecting state and the users
had to go back to the Portal Authentication Complete page
and click on click here to launch GlobalProtect to
connect to the gateway. |
GlobalProtect App 6.0.1 Addressed Issues
The following table lists the issues that are addressed
in GlobalProtect app 6.0.1 for macOS, Windows, and Linux.
Issue ID | Description |
---|---|
GPC-15293 | Fixed an issue where, when the GlobalProtect
app was installed on Linux devices for the first time, the users
were prompted to enter the user credentials twice. |
GPC-15075 | Fixed an issue where the GlobalProtect app
got randomly disconnected when there was a high amount of traffic
like when running a speed test or using Zoom or Hangout. |
GPC-15068 | A fix was made to address an OpenSSL infinite
loop vulnerability in GlobalProtect app software (CVE-2022-0778). |
GPC-15062 | Fixed an issue where, when the GlobalProtect
app was installed on macOS devices, the connection became unstable when
the user clicked the Click here or Retry button
on the default browser page for SAML authentication. |
GPC-15060 | Fixed an issue where, when the GlobalProtect
app was installed on the Linux devices, the app could not resolve
internal domains when the DNS suffix was not configured. |
GPC-14959 | Fixed an issue where, when the GlobalProtect
app was installed on Linux devices, the GlobalProtect logs displayed password
information when the password contained the (<) character. The
password characters succeeding the (<) character were displayed
in the logs. |
GPC-14824 | Fixed an issue where, when the GlobalProtect
app was installed on macOS devices, the GlobalProtect app tried
to restore the gateway connection even when the device was on Modern Standby
mode. The users were prompted to authenticate using multi-factor
authentication (MFA) authentication. |
GPC-14804 | Fixed an issue where, when the GlobalProtect
app was installed and configured with Allow User to Disable GlobalProtect to Allow
with Ticket option, the app did not display the Need
Help? link next to the Ticket Number field
on the screen. |
GPC-14792 | Fixed an issue where, when Connect Before
Logon using Security Assertion Markup Language (SAML) authentication
was used to login to the endpoint, the users could not authenticate
as the authentication process stopped when redirected to the organization’s
sign-in page. |
GPC-14763 | Fixed an issue where, when the GlobalProtect
app was installed on Windows devices, the machine displayed a blue screen
when the users tried to connect to the GlobalProtect app. |
GPC-14691 | Fixed an issue where the GlobalProtect IPV6
static route for the gateway was getting removed shortly after establishing
the connection causing unexpected GlobalProtect disconnections. |
GPC-14640 | Fixed an issue where, when the GlobalProtect
app was deployed for pre-logon, the GlobalProtect Enforcer remained enabled
even after the app was disabled. |
GPC-14609 | Fixed an issue where the HIP check did not
detect the Sentinel One RTP and definition date properly, which
caused the device to fail the HIP check. |
GPC-14572 | Fixed an issue, where the GlobalProtect
app users were prompted to re-enter the password when the connection
was refreshed.This issue occurred only when the password contained non-English
alphabets. |
GPC-14492 | Fixed an issue where, when the GlobalProtect
app was installed on Windows devices and split tunnel was configured
to exclude or include any application traffic that relied on the loopback
connection source IP address, the split tunnel configuration based
on the application did not work. |
GPC-14477 | Fixed an issue where the GlobalProtect app
did not detect real-time protection for SentinelOne Endpoint Security,
which caused the device to fail the HIP check. |
GPC-14453 | Fixed an issue where the TCP Option lookup
for IP fragmented TCP packets caused the endpoint to lose access
to internal resources. |
GPC-14405 | Fixed an issue where, when the IPv6 Sinkhole
feature was enabled to block the GlobalProtect app from accessing
the local network devices using IPv6 address, the GlobalProtect
gateway still allowed the GlobalProtect app to send IPV6 traffic
to local network devices instead of blocking them. |
GPC-14329 | Fixed an issue where macOS devices were
able to bypass the GlobalProtect tunnel using the physical adapter
even when No direct access to local network was
enabled. |
GPC-14278 | Fixed an issue where, when the GlobalProtect
app was installed on macOS devices, the GlobalProtect HIP report displayed
encryption status even when the encryption feature was disabled. |
GPC-14276 | Fixed an issue where the Check
for Updates option in the GlobalProtect app failed to display
the recent GlobalProtect version available for update. The users
had to refresh the GlobalProtect connection to get the latest version
updates. |
GPC-14251 | Fixed an issue where the GlobalProtect HIP
report displayed incorrect OS version Windows 10 instead of the
correct version Windows 11. |
GPC-14100 | Fixed an issue where, when the split tunnel
was configured on the GlobalProtect gateway to include routes, the
traffic which was not included was also sent over the VPN tunnel intermittently. |
GPC-14010 | Fixed an issue where, when the GlobalProtect
app was installed on macOS devices, the HIP match logs were missing
for some user profiles which caused the device to fail the HIP check. |
GPC-14008 | Fixed an issue where after a GlobalProtect
connection was established, the network interface was detected as
public instead of domain due to timer issue with Network Location
Awareness (NLA). |
GPC-13986 | Fixed an issue where the DNS UDP checksum
was incorrectly calculated by GlobalProtect, causing slow connections when
the user accessed internal applications using either the CLI or
web browser. |
GPC-13970 | Fixed an issue where DNS queries for excluded
domains were sent out on both the GlobalProtect app virtual adapter
and the device's physical adapter with the Split-Tunnel Option set
to Both Network Traffic and DNS in the App
Configurations area of the GlobalProtect portal configuration. |
GPC-13963 | Fixed an issue where the DNS UDP checksum
was incorrectly calculated, causing latency in the GlobalProtect connection. |
GPC-13900 | Fixed an issue where, when the Resolve All FQDNs using DNS Servers Assigned by the
Tunnel (Windows Only) option was enabled in the
App Configurations area of the GlobalProtect portal
configuration, GlobalProtect generated a negative DNS response
incorrectly using SERVERFAIL as the error code,
causing DNS resolution to fail and delays on application
start-up on end points in a dual stack environment. |
GPC-13857 | Fixed an issue where, if GlobalProtect was
configured for domain-based split tunneling and the domain name
resolved to the loopback address (127.0.0.1), the GlobalProtect
app would disconnect on devices running macOS 11.5 or later. |
GPC-13819 | Fixed an issue where, when the Resolve
All FQDNs using DNS Servers Assigned by the Tunnel (Windows Only) option
in the App Configurations area of the GlobalProtect portal configuration
was enabled, the GlobalProtect pre-logon process took more than
2 minutes to complete when the user tried to log on to the Windows
operating system after a reboot. |
GPC-13801 | Fixed an issue where, after an upgrade, GlobalProtect generated a negative DNS response
incorrectly using error code SERVERFAIL , which
caused Kerberos authentication to fail. |
GPC-13774 | Fixed an issue where the GlobalProtect tunnel
could not send traffic after the system woke up from sleep mode. |
GPC-13725 | Fixed an issue where, during a transparent
upgrade of the GlobalProtect app, the system rebooted or woke up
from hibernation, which caused the upgrade to fail due to competing resources
between the system reboot and transparent upgrade. The previous
version of the GlobalProtect app was completely uninstalled. |
GlobalProtect App 6.0.1 Addressed Issues (Android)
The following table lists the issues that are addressed
in GlobalProtect app 6.0.1 for Android.
Issue ID | Description |
---|---|
GPC-14612 | Fixed an issue where, on Android devices
with the GlobalProtect app installed, when the client certificate
alias setting was set to pre-select in the managed configuration,
the GlobalProtect Choose certificate pop-up
failed to appear and the user was redirected to the captive portal
(SAML) login page. |
GlobalProtect App 6.0.0 Addressed Issues
There are no addressed issues in the 6.0.0 release.