Configure HIP Exceptions for Patch Management
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GlobalProtect

Configure HIP Exceptions for Patch Management

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Configure HIP Exceptions for Patch Management

Configure GlobalProtect app to exclude specific patches from endpoint HIP report, preventing failures due to frequent patch updates.
Where Can I Use This?
What Do I Need?
  • Prisma Access
  • GlobalProtect Subscription
  • Prisma Access Mobile Users license (for use with Prisma Access)
  • GlobalProtect app version 6.2 or later for Windows, macOS
  • Content release version 8699-7991 or later
Use the following procedure to configure the GlobalProtect app to exempt specific security patches from being reported as missing from the endpoint HIP report to prevent the endpoint from failing the HIP check in cases where patch updates happen frequently (for example some companies update their patches multiple times a day with threat updates).
  1. Define the patches you want to exclude from the HIP report and the date until which to exclude them.
    1. On the firewall that is hosting your GlobalProtect portal, select
      Network
      GlobalProtect
      Portals
      .
    2. Select the portal configuration that you want to modify.
    3. On the
      Agent
      tab, select the agent configuration from which to exclude categories, or
      Add
      a new one.
    4. Under
      Exclude Categories
      ,
      Add
      a new exclude category.
    5. Select
      patch-management
      as the
      Vendor
      and then
      Add
      the vendor.
    6. Specify the patch name or number <kb-article-id value> and optionally a date <MM/DD/YYYY> until which you want to exclude the patch updates from the HIP report.
      Use the following format:
      Exclude:[kb-article-id1: MM/DD/YYYY], [kb-article-id2: MM/DD/YYYY]
      Where
      kb-article
      value is the number in the attribute, example
      <kb-article-id>2267602</kb-article-id>
      and the
      MM/DD/YYYY
      specifies the date up to which the patch is excluded from the HIP report. If you do not set a date, the patch will be excluded from the HIP report indefinitely. If you choose to set a date, the patch will be excluded until the specified date.
      The Kb-article id should be in the same format displayed in the logs, for example:
      Repeat this step for each patch you want to exclude from the HIP report.
      If you want to exclude all patches from a specific vendor, you would just exclude the entire category instead of specifying specific patches.
  2. To save the settings, click
    OK
    and then
    Commit
    your changes.

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