Troubleshoot the MDM Integration Service
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Troubleshoot the MDM Integration Service

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Troubleshoot the MDM Integration Service

Learn how to troubleshoot event notification and authentication issues with the MDM Integration Service.
Follow these instructions if you have trouble with event notifications or trouble authenticating to the Workspace ONE REST API.
  • Event notifications from the Workspace ONE MDM server are not received by the MDM integration service.
    1. Set the
      Debug
      option (in the
      File
      menu) to
      Debug
      or
      Verbose
      .
    2. Go the User-ID agent installation folder on the Windows server, and then open the
      MaDebug
      file. Look for messages similar to the following:
      The address x.x.x.x is not in the permitted ip list for event notifications.
    3. Add this IP address as a
      Permitted IP
      address (
      MDM Integration
      Setup
      Permitted IP
      ).
  • Authentication to the Workspace ONE REST API is unsuccessful.
    Make sure that:
    • The credentials used for the MDM integration service to authenticate to the Workspace ONE MDM service are valid.
    • The user account used to access the Workspace ONE REST API has API access permissions and read-only permissions (at minimum) to data for the mobile devices and users managed by Workspace ONE.
    • The
      Tenant Code
      (API key) is correctly associated with the user account. Remove all unused API keys.

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