GlobalProtect
Addressed Issues
Table of Contents
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GlobalProtect Docs
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- 10.1 & Later
- 9.1 (EoL)
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- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
-
- 6.1
- 6.0
- 5.1
-
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
Addressed Issues
See the list of addressed issues in GlobalProtect app 6.0 for Android, iOS, Chrome,
Windows, Windows 10 UWP, macOS, and Linux.
The following topics describe the issues addressed in GlobalProtect 6.0 versions for
Android, iOS, Chrome, Windows, Windows 10 UWP, macOS, and Linux.
- GlobalProtect App 6.0.10-c826 Addressed Issues
- GlobalProtect App 6.0.10-814 Addressed Issues
- GlobalProtect App 6.0.10 (Windows and macOS) Addressed Issues
- GlobalProtect App 6.0.8 Addressed Issues
- GlobalProtect App 6.0.7 Addressed Issues
- GlobalProtect App 6.0.6 (iOS) Addressed Issues
- GlobalProtect App 6.0.6 (Android) Addressed Issues
- GlobalProtect App 6.0.5 (Windows and macOS) Addressed Issues
- GlobalProtect App 6.0.5 (iOS) Addressed Issues
- GlobalProtect App 6.0.5 (Android) Addressed Issues
- GlobalProtect App 6.0.5 (Linux) Addressed Issues
- GlobalProtect App 6.0.4 (Android) Addressed Issues
- GlobalProtect App 6.0.4-c26 Addressed Issues
- GlobalProtect App 6.0.4 (iOS) Addressed Issues
- GlobalProtect App 6.0.4 (Windows and macOS) Addressed Issues
- GlobalProtect App 6.0.4 (Linux) Addressed Issues
- GlobalProtect App 6.0.3 (Android) Addressed Issues
- GlobalProtect App 6.0.3 (Windows, Windows 10 UWP, and macOS) Addressed Issues
- GlobalProtect App 6.0.2 (Android and iOS) Addressed Issues
- GlobalProtect App 6.0.1 Addressed Issues
- GlobalProtect App 6.0.1 (Android) Addressed Issues
- GlobalProtect App 6.0.0 Addressed Issues
GlobalProtect App 6.0.10-c826 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app
6.0.10-826 hotfix for Windows and macOS.
Issue ID
|
Description
|
---|---|
GPC-21767 | Fixed an issue where the GlobalProtect 6.0.10 build did not include panPlapApp.exe in the Windows\System32\ path. |
GlobalProtect App 6.0.10-814 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.10
hotfix for Windows and macOS.
Issue ID
|
Description
|
---|---|
GPC-20570 | Fixed an issue where the .msi file for GlobalProtect app for Windows version 6.0.10 downloaded from the Palo Alto Networks Customer Support Portal was not signed. |
GlobalProtect App 6.0.10 (Windows and macOS) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.10
for Windows and macOS.
Issue ID
|
Description
|
---|---|
GPC-20114 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the certificate information was incorrect
during the portal login phase causing authentication
failure.
|
GPC-20112 |
Fixed an issue where the GlobalProtect HIP check incorrectly
detected Real time protection status for Kaspersky Endpoint
Security, which caused the device to fail the HIP check.
|
GPC-19966 |
Fixed an issue where the embedded browser was unable to load the
Microsoft IdP login page for the users to authenticate to the
GlobalProtect app.
|
GPC-19948 |
Fixed an issue where connection to the GlobalProtect portal
failed with the error Username from CAS SSO response
is different from the input.
|
GPC-19924 |
Fixed an issue where the users faced intermittent connection
issues while accessing GlobalProtect using an embedded
browser.
|
GPC-19901 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app got disconnected and reconnected
intermittently.
|
GPC-19833 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the Smart card (Yubikey) authentication did not
work when the device woke up from sleep mode.
|
GPC-19829 |
Fixed an issue where the manual gateway login failed when users
tried to login using their username and password.
|
GPC-19818 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOs and when the Enforcer was enabled, Jamf
connect was not working after the MacBook was rebooted. Users
had to log in manually.
|
GPC-19756 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the GlobalProtect app got stuck in the
Connecting status when the
embedded browser did not load properly.
|
GPC-19712 |
Fixed an issue where PanGPS did not work on GlobalProtect app
version 6.0.4 due to invalid memory reference and users were
unable to reconnect to the GlobalProtect app after a system
reboot.
|
GPC-19696 |
Fixed an issue where, when the GlobalProtect app was installed on
endpoints running macOS and the split tunnel was configured
based on the application for Zoom, users were unable to access
any sites when the split tunnel was disabled for Zoom and moved
to full tunnel.
|
GPC-19686 |
Fixed an issue where translation errors were observed in the
GlobalProtect app for French localization.
|
GPC-19659 |
Fixed an issue where macOS users were connected to the
GlobalProtect app before they agreed to their company’s terms of
service.
|
GPC-19657 |
Fixed an issue where, when the GlobalProtect app was installed on
endpoints running macOS and split tunnel was configured based on
the application, the Zoom app got disconnected
intermittently.
|
GPC-19630 |
Fixed an issue where the prelogon connect method failed on the
GlobalProtect gateway prelogin stage.
|
GPC-19629 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the split tunnel feature did not work as
expected when Jamf was used to push the configuration policy
rules.
|
GPC-19603 |
Fixed an issue where the GlobalProtect app displayed a generic
SAML login page and not the actual login page for authentication
and the connection was not established when cached portal
configuration was used.
|
GPC-19587 |
Fixed an issue where, when the Globalprotect app was installed on
devices running macOS and Endpoint Traffic Policy Enforcement
was set to All traffic, users were unable
to log in using Okta.
|
GPC-19545 | Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were unable to connect to the GlobalProtect app when they used T-Mobile iPhone hotspot. |
GPC-19513 |
Fixed an issue where the GlobalProtect app was trying to use the
old portal's authorization cookie to login instead of the newly
migrated portal. This happened when the user changed from
secondary portal to primary portal or vice versa without signing
out.
|
GPC-19505 |
Fixed an issue where the GlobalProtect embedded browser for SAML
authentication window obscured the two-factor authentication
prompt hindering the users from entering their PIN.
|
GPC-19475 |
Fixed an issue where users got connection errors in an embedded
browser after the computer woke up from sleep or when the user
switched gateways.
|
GPC-19449 |
Fixed an issue where, when the user used CAS token to
authenticate, the system logs incorrectly displayed an error
message during the GlobalProtect auto refresh configuration
interval.
|
GPC-19433 |
Fixed an issue where a small white blank page randomly popped up
on the device screen distracting the users. This issue occurred
while the device was connected to GlobalProtect app.
|
GPC-19403 |
Fixed an issue where the GlobalProtect HIP check failed to detect
Kaspersky after an upgrade from 21.3.10.391 to 21.15.8.493.
|
GPC-19400 |
Fixed an issue where the GlobalProtect HIP check incorrectly
detected year and date for Bitdefender Virus Scanner, which
caused the device to fail the HIP check.
|
GPC-19391 |
Fixed an issue where GlobalProtect stayed disconnected even when
the device was unlocked by the user.
|
GPC-19387 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app displayed text incorrectly when
the system language was German.
|
GPC-19378 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app displayed text incorrectly when
the system language was German.
|
GPC-19374 |
Fixed an issue where the GlobalProtect debug logs displayed
information, which was not supposed to display in the logs.
|
GPC-19365 |
Fixed an issue where the GlobalProtect app displayed a timeout
page intermittently when users tried to authenticate with SAML
and using an embedded browser.
|
GPC-19359 |
Fixed an issue where system extensions on MacBook were not
updated after the GlobalProtect app was upgraded.
|
GPC-19337 |
Fixed an issue where the Captive Portal functionality of the
GlobalProtect app did not work as expected when users used
public Wi-Fi hotspots and the users were unable to connect to
the app.
|
GPC-19331 |
Fixed an issue where, when SAML authentication was used to
authenticate to the GlobalProtect app, the app used an unknown
username SAML User which was not configured instead of the
actual username of the user, which caused an authentication
failure.
|
GPC-19340 |
Fixed an issue where the GlobalProtect app failed to send HIP
reports hourly.
|
GPC-19323 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and split tunnel was configured to exclude
application traffic for Zoom, Zoom application did not work as
expected.
|
GPC-19314 |
Fixed an issue where, when the GlobalProtect app is installed on
devices running macOS, the app displayed the message,
Downloading in progress when the
GlobalProtect app was upgraded to 6.0.x using the option
Allow Transparently. The app should
not display the message when upgraded using the transparent
method.
|
GPC-19280 |
Fixed an issue where, when the GlobalProtect app transitioned
from pre-logon to userlogon tunnel, the app did not display the
list of gateways for the users to change the gateway. The
gateway list was displayed only when the app was refreshed.
|
GPC-19262 |
Fixed an issue where GlobalProtect 6.2.1 tried to connect
automatically after the user restarted their computer even
though the connect method was set to
On-Demand.
|
GPC-19237 |
Fixed an issue where the GlobalProtect app did not disconnect
when the user used the Disable option on
the hamburger menu. The tunnel was still up and connected even
when the user disconnected the GlobalProtect app.
|
GPC-19211 |
Fixed an issue where the users were unable to authenticate to the
GlobalProtect app using the SAML authentication method with
single sign-on (SSO). The app displayed the following message
when users tried to authenticate to the app, Cloud
Authentication Service single-sign-on failed and
the users had to try multiple times to authenticate successfully
to the app.
|
GPC-19193 |
Fixed an issue where the GlobalProtect app was unable to fetch
Windows firewall and antimalware information correctly.
|
GPC-19181 |
Fixed an issue where the GlobalProtect HIP check did not detect
the definition version correctly for Cortex XDR
(8.0.1.33809).
|
GPC-19169 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and domain and app traffic exclusion was
configured for Zoom but users were unable to connect to the Zoom
application when the app was connected.
|
GPC-19162 |
Fixed an issue where, when the user upgraded the GlobalProtect
version to 5.2.13 or later, the HIP report displayed the DLP
Digital Guardian Agent as disabled.
|
GPC-19143 |
Fixed an issue where the users were unable to choose the correct
certificate for the app as the configured registry value
previousCertificate did not work as expected.
|
GPC-19104
|
Fixed an issue where the GlobalProtect HIP report failed to
detect the Real Time Protection status for Cortex XDR, which
caused the device to fail the HIP check.
|
GPC-19083
|
Fixed an issue where when the GlobalProtect app was installed on
devices running macOS, the Connection tab
under app Settings did not display the
connection status and the refresh connection did not work when
the Settings window was opened.
|
GPC-19060
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the Connection tab
under app Settings did not display the
connection status when the app was changed from a non-tunneled
gateway to a tunneled gateway.
|
GPC-19044
|
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices and the user changed the network from wired to
wireless within the organization, the device displayed a blue
screen.
|
GPC-19023
|
Fixed an issue where, when the GlobalProtect app version 5.2.13
was installed on devices running macOS, the users were unable to
connect to the Zoom application.
|
GPC-19009
|
Fixed an issue where, when SAML authentication was used to
authenticate to the GlobalProtect app and the user changed the
gateway to a manual gateway, the app stayed in the
Connecting stage.
|
GPC-18992 |
Fixed an issue where internet via WiFi connection was unavailable
for GlobalProtect users after their computer woke up from sleep
because the app WiFi adapter was unable to obtain a DHCP IP
address. This issue occurred on devices where Enforce
GlobalProtect for Network Access feature was enabled.
|
GPC-18983 |
Fixed an issue where the Central Authentication Service (CAS)
authentication did not work when the GlobalProtect app was
connected to an internal gateway and the app repeatedly opened
the SAML authentication page.
|
GPC-18968 |
Fixed an issue where the GlobalProtect app displayed You are on
the internal corporate network message when users were on a
public network. Users had to reboot the system to resolve this
issue.
|
GPC-18964 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and the user upgraded the GlobalProtect
version from 6.0.5 to 6.2.1, the app got disconnected after 10
minutes.
|
GPC-18933
|
Fixed an issue where the GlobalProtect HIP check incorrectly
detected Real Time Protection for Cortex XDR, which caused the
device to fail the HIP check.
|
GPC-18913
| Fixed an issue where the GlobalProtect app displayed the connection status as Not Connected even though the app was connected to the internal gateway. |
GPC-18913
|
Fixed an issue where the GlobalProtect app displayed the
connection status as Not Connected
even though the app was connected to the internal gateway.
|
GPC-18907
|
Fixed an issue where the GlobalProtect app running on macOS
endpoints did not query the secondary DNS (when primary DNS is
not responding) when the domain was part of the exclude domain
list (both network and DNS).
|
GPC-18906
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the GlobalProtect HIP check did not
detect the Trellix Endpoint Security application, which caused
the device to fail the HIP check.
|
GPC-18861 |
Fixed an issue where the GlobalProtect MSI download was getting
stuck at 27%.
|
GPC-18828 |
Fixed an issue where split tunnel CNAME records were created
before the GlobalProtect tunnel was established.
|
GPC-18815 |
Fixed an issue where the Logon button on the GlobalProtect login
screen stopped working after receiving the Microsoft Edge
WebView2 runtime, 117.0.2045.36 update on the devices.
|
GPC-18750 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the GlobalProtect HIP check did not
detect the Total Defense antivirus application, which caused the
device to fail the HIP check.
|
GPC-18703 |
Fixed an issue where the GlobalProtect HIP check did not detect
the Trellix Endpoint Security application, which caused the
device to fail the HIP check.
|
GPC-18702 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the Allow Manually
upgrade failed when the user tried to upgrade the GlobalProtect
app version from 6.0.5 to 6.0.7
|
GPC-18695 |
Fixed an issue where, when the GlobalProtect app version 6.0.7
was installed on devices running macOS, the Allow with Passcode
option did not work as expected when the user tried to disable
the GlobalProtect app with the configured passcode.
|
GPC-18528 |
Fixed an issue where the GlobalProtect HIP check incorrectly
detected the version for KES 12 (Kaspersky Endpoint Security),
which caused the device to fail the HIP check.
|
GPC-18385 |
Fixed an issue where, when the GlobalProtect app got reconnected
after the user changed the network access from Wi-Fi (IPv4 only)
to Ethernet connection (Dual Stack IPv4 + IPv6), the IPv6
ip-user mapping was missing on the firewall and only IPv6
ip-user mapping was available. The user had to refresh the
connection to resolve this issue.
|
GPC-18384 |
Fixed an issue where GlobalProtect app did not connect while
Netskope was connected and vice-versa.
|
GPC-18239 |
Fixed an issue where the GlobalProtect app would not close when
the user clicked the icon on the taskbar due to a bug in the
Windows 11 operating system.
|
GPC-17398 | Fixed an issue where the Settings option under Connectiondid not display the Assigned IP Address(es) and Gateway IP Address properly. |
GPC-16975 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader did not announce the
name of the GlobalProtect gateway when the gateway was marked
with the star symbol.
|
GPC-16597 |
Fixed an issue where the GlobalProtect app stopped working when
the app was upgraded from version 5.2.8 to 6.0.3.
|
GPC-15750 |
Fixed an issue where a hyperlink in a HIP notification opened in
the GPO-disabled Internet Explorer 11 browser instead of the
default browser.
|
GlobalProtect App 6.0.8 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.8
for Windows, macOS, Windows 10 UWP, iOS, Android, and Linux.
Issue ID
|
Description
|
---|---|
GPC-18822
|
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices and the device was reset using the Microsoft
Recovery tool, the GlobalProtect app was not properly displayed.
|
GPC-18788
|
Fixed an issue where the GlobalProtect HIP check did not detect
McAfee Total Protection as an anti-malware application, which
caused the device to fail the HIP check.
|
GPC-18733
|
Fixed an issue where the hyperlinks with the URLs containing the
= character in the HIP
notification message did not work as expected and the page did
not open when the user clicked the URL.
|
GPC-18728
|
Fixed an issue where the I Agree option on
the GlobalProtect app Welcome page did not work as expected when
the user selected the option using a keyboard.
|
GPC-18720
|
Fixed an issue where the GlobalProtect app became unresponsive
when the user clicked the ESC button
during authentication using a hard token.
|
GPC-18598
|
Fixed an issue where the GlobalProtect SSO tile was selected
instead of the Windows Password tile in the Windows Login screen
even though the registry key
MakeGPCPDefault was set to
No.
|
GPC-18594
|
Fixed an issue where the GlobalProtect app was unable to send HIP
reports when the app was connected using IPv6 address.
|
GPC-18568
|
Fixed an issue where the Captive Portal Detection functionality
of the GlobalProtect app did not work as expected when the users
used public Wi-Fi hotspots and the GlobalProtect app failed to
retrieve cached configuration without a username.
|
GPC-18543
|
Fixed an issue where the GlobalProtect app was installed on
Windows devices with the split tunnel feature and when the user
excluded the access route, the GlobalProtect app excluded only
the route and did not exclude the subnets.
|
GPC-18471
| Fixed an issue where, when multiple wa_3rd_party_host_64.exe processes persisted even after the HIP check was performed due to which the GlobalProtect app stopped working. |
GPC-18426
|
Fixed an issue where, when the GlobalProtect app was configured
with the Disable GlobalProtect option set
to Allow with Ticket, the app did not
display the correct Disable Duration
time.
|
GPC-18379
|
Fixed an issue where, when the IP address type was set to IPv4
and IPv6, the GlobalProtect app could connect only to the manual
gateway instead of connecting to the best available gateway.
|
GPC-18336
|
Fixed an issue where, when the GlobalProtect app got
automatically connected after a system reboot even though the
connection method configured was On-Demand.
|
GPC-18318
|
Fixed an issue where, when the GlobalProtect app was connected to
the internal gateway, the app displayed the incorrect message :
Connected - Inter.... instead of
Connected.
|
GPC-18285
|
Fixed an issue where the GlobalProtect app displayed an incorrect
gateway location name instead of the correct gateway location
configured by the user.
|
GPC-18281
|
Fixed an issue where the MSI install logs showed mutiple messages
for Autonomous DEM installation.
|
GPC-18263
|
Fixed an issue where, when the GlobalProtect app was configured
with Endpoint Traffic Policy Enforcement and Disable Local
Subnet Access (DLSA), the Autonomous DEM reported users’
internet connection as down.
|
GPC-18251
|
Fixed an issue where the GlobalProtect HIP check did not detect
McAfee LiveSafe as an anti-malware application, which caused the
device to fail the HIP check.
|
GPC-18242
|
Fixed an issue where the end users were prompted to enter Windows
login credentials (username and password) instead of their PIV
Badge PIN when the system was unlocked or after a system
reboot.
|
GPC-18230
|
Fixed an issue where, when the user entered credentials during
SAML authentication after the set internal login timer, the app
displayed an authentication failed message without providing the
reason. The Retry button on the app web
interface did not work properly when using an embedded browser
for authentication. The Retry button was
not fully visible on the embedded browser.
|
GPC-18223
|
Fixed an issue where GlobalProtect experienced a prolonged
connection time when IPv6 was disabled on Windows, but
GlobalProtect Portal was configured to assign IPv6
addresses.
|
GPC-18200
|
Fixed an issue where the GlobalProtect HIP check did not detect
McAfee LiveSafe as an antivirus application, which caused the
device to fail the HIP check.
|
GPC-18175
|
Fixed an issue where users were prompted to enter their
credentials even when the GlobalProtect app was configured for
authenticating with either Authentication Profile /Cookie or
Client Certificate.
|
GPC-18173
|
Fixed an issue where the vertical scroll bar on the GlobalProtect
app web interface did not work properly when users tried to
select the certificate from the drop-down.
|
GPC-18171
|
Fixed an issue where users were unable to select the external
gateway manually when connected to the internal network. The
GlobalProtect stayed in Connecting
state and users had to manually disconnect the connection and
connect to the internal network to exit the
Connecting state.
|
GPC-18167
|
Fixed an issue where the GlobalProtect app displayed the Prisma
Access gateways that were not set for manual selection.
|
GPC-18157
|
Fixed an issue where the GlobalProtect app displayed the
Credential Provider language in English when the system language
was German.
|
GPC-18135
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the GlobalProtect HIP check detected the
WithSecure antivirus software as XProtect, which caused the
device to fail the HIP check.
|
GPC-18107
|
Fixed an issue where the GlobalProtect HIP check did not detect
McAfee LiveSafe – Internet Security, which caused the device to
fail the HIP check.
|
GPC-18092
|
Fixed an issue where GlobalProtect connected to an internal
gateway got automatically disconnected after a certain period of
time.
|
GPC-18073
|
Fixed an issue where the GlobalProtect app selected an unexpected
gateway due to a latency discrepancy seen between PanGPS and
packet capture.
|
GPC-18060
|
Fixed an issue where the GlobalProtect HIP check did not detect
McAfee Total Protection, which caused the device to fail the HIP
check.
|
GPC-18039
|
Fixed an issue where the GlobalProtect HIP check did not detect
the Definition Date correctly for the CrowdStrike application,
which caused the device to fail the HIP check.
|
GPC-18036
|
Fixed an issue where, when the No direct access to local network
option was enabled on the GlobalProtect app with access routes
excluded from the GlobalProtect VPN tunnel, the feature did not
work as expected when Endpoint Traffic Policy Enforcement was
enabled.
|
GPC-17896
|
Fixed an issue where users were unable to connect to
GlobalProtect gateway when only one external gateway was added
due to the following error: Cannot Verify Server
Certificate of Gateway.
|
GPC-17877
|
Fixed an issue where the GlobalProtect HIP check incorrectly
detected Sophos Endpoint Agent version 3.86.1, which caused the
device to fail the HIP check.
|
GPC-17795
|
Fixed an issue where the GlobalProtect HIP check did not detect
the Xcitium Enterprise, the Endpoint Protection Platform by
COMODO, which caused the device to fail the HIP check.
|
GPC-17776
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and GlobalProtect enforcer was configured
with allowed FQDNs, users were still able to access the internet
and other public domains.
|
GPC-17762
|
Fixed an issue when the GlobalProtect app was configured with the
option Allow User to Disable GlobalProtect
App with comment, the option did not work as
expected.
|
GPC-17748
|
Fixed an issue where the GlobalProtect HIP check did not detect
the Real-Time Protection status correctly for the CrowdStrike
Falcon application, which caused the device to fail the HIP
check.
|
GPC-17740
|
Fixed an issue where, when the GlobalProtect app was connected
through the Prisma Access gateway, the upload speed of the
internet was reduced to 2 Mbps.
|
GPC-17657
|
Fixed an issue, where the GlobalProtect app got stuck in
Selecting Best Gateway status
when the device woke up from sleep mode. Users had to reboot the
device to connect to the app.
|
GPC-17640
|
Fixed an issue where, when the upgrade script
update_tmp.bat was used, the
error message did not display the correct exit timeout for the
PanGPS uninstall process.
|
GPC-17518
|
Fixed an issue where the GlobalProtect app displayed the status
as 'Connected-Internal even when
the app was not connected.
|
GPC-17436
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the upload speed of the internet was
reduced after a version upgrade.
|
GPC-17206
|
Fixed an issue where, when Internal Host Detection (IHD) was
enabled but failed to detect the internal network properly, the
app failed to switch to the external gateway when users switched
from an internal network to an external network.
|
GPC-17204
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the certificate information was not
accessible even though the GlobalProtect app had full access to
the certificate store.
|
GPC-17161
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the GlobalProtect app failed to reconnect
and continued to stay in the
Connecting state after the
device woke up from Modern Standby mode.
|
GPC-17115
|
Fixed an issue where the GlobalProtect HIP check did not detect
the Cortex Anti-Malware status properly after a system reboot,
which caused the device to fail the HIP check.
|
GPC-17086
|
Fixed an issue where, when the GlobalProtect app was installed
on devices running macOS, users were unable to make a connection
to an internal gateway using the default browser for SAML
authentication.
|
GPC-17001
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running on macOS, the app did not display the
Connect button and Refresh
Connection button properly.
|
GPC-16584
|
Fixed an issue where the GlobalProtect HIP check did not detect
the CrowdStrike antivirus software correctly, causing the device
to fail the HIP check.
|
GPC-16397
|
Fixed an issue where the GlobalProtect app was installed on
devices running macOS, a blank GlobalProtect app user interface
was displayed instead of the correct page.
|
GPC-15697
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, users were able to select All
Gateways heading on the page which was not an
option for the users to select. This issue happened on the app
interface with a non-English language.
|
GPC-15262
|
Fixed an issue where, when single sign-on (SSO) for Smart Card
was used for authentication, users were prompted to enter a PIN
instead of password on the Windows login screen.
|
GlobalProtect App 6.0.7 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.7
for Windows, macOS, Windows 10 UWP, iOS, Android, and Linux
Issue ID
|
Description
|
---|---|
GPC-18071 |
Fixed an issue where, when the GlobalProtect app was installed on
Android devices with Android 13, the app stopped working while
sending GPS notifications.
|
GPC-17921 |
Fixed an issue where, when the language was set to Japanese, the
time to connect was not displayed properly when
Disconnect Timeout for the app was
configured.
|
GPC-17831 |
Fixed an issue where the GlobalProtect app reported the computer
name differently from the computer name displayed in Autonomous
DEM causing a data discrepancy.
|
GPC-17771 |
Fixed an issue where the GlobalProtect app stopped working
abruptly.
|
GPC-17754 |
Fixed an issue where the GlobalProtect app did not detect Smart
Card removal every time the user removed the card and due to
which the app was not getting disconnected on
On-Demand tunnel mode.
|
GPC-17575 |
Fixed an issue where the GlobalProtect HIP check incorrectly
detected Windows firewall as disabled, which caused the device
to fail the HIP check.
|
GPC-17556 |
Fixed an issue where the GlobalProtect app would get stuck at
Connecting state when the user tried to
close the browser window for SAML authentication after
configuring On-Demand mode for the
app.
|
GPC-17473 |
Fixed an issue where the GlobalProtect portal and gateway
selection list were displayed in the table format and not as
menu item.
|
GPC-17460 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows 10 or Windows11 devices, and when the user tried to
authenticate using SAML authentication, the app did not display
the Term of Use pop-up on the Welcome
page properly.
|
GPC-17451 |
Fixed an issue where the ADEM agent remained in the disabled
state after connecting to a Prisma Access portal configured to
enable ADEM on the GlobalProtect endpoints after switching from
an on-premises portal that had ADEM disabled in the app
configuration that was pushed to the endpoint.
|
GPC-17406 |
Fixed an issue where GlobalProtect HIP check did not detect the
new version of Trellix Drive Encryption correctly which caused
the device to fail the HIP check.
|
bGPC-17401 |
Fixed an issue where the GlobalProtect app was installed on the
Chromebook, the app got disconnected when the ChromeOS detected
policy changes related to location information.
|
GPC-17393 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows 10 devices and the language was set to Japanese,
IpConfig.txt and Systeminfo.txt in the GlobalProtectLogs.zip did
not work properly.
|
GPC-17337 |
Fixed an issue where the GlobalProtect app got disconnected due
to a HIP reporting error that prevented the app from sending HIP
reports to the gateway.
|
GPC-17335 |
Fixed an issue where the user interface of the GlobalProtect app
was going over-sized when the system woke up from the sleep
mode.
|
GPC-17299 |
Fixed an issue where the GlobalProtect app did not display LDAP
password expiration notification on consecutive connection
attempts when the user tried to authenticate using the LDAP
authentication method.
|
GPC-17252 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app did not try to auto-connect to
the gateway after exceeding the Disable
Timeout value.
|
GPC-17227 |
Fixed an issue where the tunnel was still up and connected even
when the user disconnected the GlobalProtect app.
|
GPC-17205 |
Fixed an issue where GlobalProtect failed to decrypt
HipPolicy.dat on endpoints, which caused the device to fail the
HIP check for anti-malware.
|
GPC-17137 |
Fixed an issue where, when user clicked the Network sign-in icon
on the Windows login page, an icon with the name
image was displayed instead of the portal
IP address/ URL.
|
GPC-17128 |
Fixed an issue where the Client Certificate had a blank Subject
with SAN as the critical extension, which caused the endpoints
to fail the HIP check.
|
GPC-17099 |
Fixed an issue where devices with Driver Verified enabled and
configured to monitor the PAN virtual adapter driver
(pangpd.sys) displayed the
DRIVER_VERIFIER_DETECTED_VIOLATION
Blue Screen error
|
GPC-17041 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows 10 devices and the language was set to Japanese,
IpConfig.txt in the GlobalProtectLogs.zip did not work
properly.
|
GPC-17011 |
Fixed an issue where the GlobalProtect app tried to send HIP
reports even when the device was on Modern Standby mode.
|
GPC-17000 |
Fixed an issue where the GlobalProtect app would get stuck at
Connecting state when user tried to
authenticate with SAML authentication method using the embedded
browser and user clicked Cancel on the
certificate prompts.
|
GPC-16978 |
Fixed an issue where the GlobalProtect app took a long time to
establish a connection due to an erroneous packet capture
process.
|
GPC-16959 |
Fixed an issue where the Endpoint Traffic Policy Enforcement
feature was causing the GlobalProtect app to drop Slack
WebSocket outbound traffic on macOS endpoints.
|
GPC-16788 |
Fixed an issue where when the GlobalProtect app was installed on
devices running macOS, HIP check did not detect the Tanium
Client correctly which caused the device to fail the HIP
check.
|
GPC-16682 |
Fixed an issue where the GlobalProtect app did not honor the
Disable Timeout value and would
automatically reconnect after the user restarted two times due
to an issue with the new splash screen.
|
GPC-16645 |
Fixed an issue where the GlobalProtect app couldn't display the
Verify text box when using the full 255 characters for Radius
DUO Authentication on Windows devices.
|
GPC-16631 |
Fixed an issue where GlobalProtect logs forwarded from CDL to
syslog-ng and Splunk were arriving in multiline and single line
mode randomly.
|
GPC-16627 |
Fixed an issue where the GlobalProtect HIP check incorrectly
detected the Anti-Malware information for the McAfee Total
Protection Antivirus software application, which caused the
device to fail the HIP check.
|
GPC-16609 |
Fixed an issue that the correct status is not displayed
GlobalProtect status in the Windows lock screen when the gateway
is connected.
|
GPC-16575 |
Fixed an issue where GlobalProtect users were intermittently
unable to log in to the gateway when using the user logon
connect method because Enforce GlobalProtect
Connection for Network Accesswas enabled
immediately after portal login, blocking access to the gateway
login URL.
|
GPC-16572 |
Fixed an issue where the GlobalProtect HIP check took longer than
expected to collect the HIP information causing the device to
fail the HIP check.
|
GPC-16441 |
Fixed an issue where the GlobalProtect app connection failed when
the user enabled both Globalprotect Enforcer and Endpoint
Traffic Policy Enforcement.
|
GPC-16397 |
Fixed an issue where the GlobalProtect app was installed on
devices running macOS, a blank GlobalProtect app user interface
was displayed instead of the correct page.
|
GPC-16297 |
Fixed an issue where users were unable to see the available list
of eligible gateways to select the gateway manually when the
best available gateway failed.
|
GPC-16267 |
Fixed an issue where the portal status did not show as
Connected even when the portal was
accessible after a reboot and the portal status was
Using cached portal config, which did not
trigger the transparent upgrade.
|
GPC-16126 |
Fixed an issue where the GlobalProtect app did not display the
certificate name in the Client Certificate selection field
properly.
|
GPC-16003 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app was not connected when the proxy
was configured for Safari or Chrome.
|
GPC-16002 |
Fixed an issue where the GlobalProtect HIP check detected the
device as Windows firewall enabled even though the firewall was
disabled on the device.
|
GPC-15968 |
Fixed an issue where the GlobalProtect app was stuck in
Connecting state when users failed to
authenticate with SAML and using an embedded browser. Users were
unable to disconnect the app and had to reboot the device.
|
GPC-15251 |
Fixed an issue where, when the GlobalProtect app was installed on
Android devices and connected with
Always-On(User logon) option, the app
displayed the following notification twice.
Always on VPN is currently enabled. Disabling the VPN
connection could result in loss of network
access.
|
GPC-15234 |
Fixed an issue where the app would get stuck at
Connecting'state while trying to connect to
a gateway.
|
GPC-15231 |
Fixed an issue where, when the GlobalProtect app was installed on
Android devices and connected with
Always-On option, the app displayed
the following notification twice and the users were unable to
clear the notifications.
Always on VPN is currently enabled. Disabling the VPN
connection could result in loss of network
access.
|
GPC-15111 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader repeatedly announced
tabs, Add button and portals table on the user interface.
The screen reader should announce the user interface elements
only once.
|
GPC-15080 |
Fixed an issue where the split tunnel was configured based on the
destination domain, split tunneling did not work as expected
when IPv6 traffic exclusion was configured.
|
GPC-14672 |
Fixed an issue where, when the GlobalProtect app was installed on
macOS devices and No direct access to local
network option was enabled with access routes
excluded from the GlobalProtect VPN tunnel, the excluded traffic
was not sent through the physical adapter on the endpoint.
Following this, the users were unable to access the local
physical network devices such as printers.
|
GlobalProtect App 6.0.6 (iOS) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.6
for iOS.
Issue ID
|
Description
|
---|---|
GPC-16684 |
Fixed an issue where, when users on iOS endpoints disconnected
and then reconnected GlobalProtect, the authentication cookie
was not honored, requiring them to reauthenticate.
|
GlobalProtect App 6.0.6 (Android) Addressed Issues
There are no addressed issues in GlobalProtect app 6.0.6 for Android.
GlobalProtect App 6.0.5 (Windows and macOS) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.5
for Windows, Windows 10 UWP, and macOS.
Issue ID
|
Description
|
---|---|
GPC-17326 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the device displayed a blue screen when users
tried to download files larger than 5GB.
|
GPC-16837 |
Fixed an issue where the GlobalProtect app (PANGP Virtual
Ethernet Adapter) was intermittently disconnected after a system
reboot though the gateway status displayed it as
Connected.
|
GPC-16851 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app did not try to auto-connect to
the gateway after exceeding the Disable Timeout
value.
|
GPC-16655 |
Fixed an issue where, when configured with the pre-logon connect
method, the GlobalProtect app indicated that it was connected,
but the tunnel was not established and users were unable to
access resources.
|
GPC-16525 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app did not detect correct
information for Symantec Corporation Norton 360, which caused
the device to fail the HIP check.
|
GPC-16510 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS 13 Ventura, the app did not display
options to users to select gateways manually when connected to
the portal.
|
GPC-16495 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the GlobalProtect cookie stopped working
when CIS Benchmark 5.1.1 was applied for mac OS 12 Monterey.
|
GPC-16482 |
Fixed an issue where the GlobalProtect HIP check did not detect
the real-time protection status Symantec Endpoint Agent, which
caused the device to fail the HIP check.
|
GPC-16448 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, users were unable to connect to the
GlobalProtect app.The users could connect only when they
refreshed the connection.
|
GPC-16436 |
Fixed an issue where the GlobalProtect HIP check did not detect
information correctly for Cortex XDR, which caused the device to
fail the HIP check.
|
GPC-16418 |
Fixed an issue where the GlobalProtect HIP check incorrectly
detected Definition Version, Definition Date, and Last Scan Date
for Cortex XDR, which caused the device to fail the HIP
check.
|
GPC-16392 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and the user restarted the device, the app
displayed the following error message even though the app got
connected after a few seconds.
Could not connect to the GlobalProtect service. Make
sure the GlobalProtect service is running. If the issue
persists, contact your administrator.
|
GPC-16369 |
Fixed an issue where the GlobalProtect app user interface
displayed incorrect French translation.
|
GPC-16351 |
Fixed an issue where the GlobalProtect HIP check did not detect
the real-time protection status correctly for the CrowdStrike
Falcon application, which caused the device to fail the HIP
check.
|
GPC-16346 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the GlobalProtect HIP check took longer than
expected to collect the HIP information and also displayed HIP
pop-up error messages for antivirus software, which caused the
device to fail the HIP check.
|
GPC-16324 |
Fixed an issue where Endpoint Traffic Policy Enforcement dropped
IPv6 ICMP neighbor discovery packets causing the IPv6 tunnel to
drop.
|
GPC-16289 |
Fixed an issue where, when the GlobalProtect app was configured
with split tunnel to exclude traffic, the users could not access
the excluded traffic when using an Airtel 4G PPP dongle since
the Airtel PPP default traffic route was removed.
|
GPC-16287 |
Fixed an issue where the GlobalProtect app did not detect correct
version information for Sophos Endpoint Protection, which caused
the device to fail the HIP check.
|
GPC-16276 |
Fixed an issue where the GlobalProtect app displayed Welcome Page
every time when the app got refreshed during
GlobalProtect APP Configuration Refresh
Interval.
|
GPC-16271 |
Fixed an issue where the Retry button on the default browser page
for SAML authentication did not work when the SAML
authentication failed and the user tried to authenticate again
using the Retry button.
|
GPC-16213 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the
wa_3rd_party_host_64.exe and
wa_3rd_party_host_32.exe
applications stopped working and the GlobalProtect event logs
displayed the status of the applications as terminated.
|
GPC-16119 |
Fixed an issue where the GlobalProtect app was installed on
devices running macOS, the GlobalProtect HIP check failed to
detect the Real time protection status for Symantec Endpoint
Protection.
|
GPC-16074 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS with SAML authentication, users were
unable to connect to the app after the system woke up from sleep
mode. The app stayed in Connecting
state for a long time and the users had to refresh the
connection.
|
GPC-16029 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, users were prompted for certificate
selection even when the Extended Key Usage OID for
Client Certificate was configured in the
App Configurations area of the
GlobalProtect portal configuration.
|
GPC-15989 |
Fixed an issue where, when the Default System Browser is used for
SAML, the GlobalProtect app kept displaying
Connecting when connected to an
internal gateway.
|
GPC-15972 |
Fixed an issue where the GlobalProtect HIP check did not detect
the Real-Time Protection status correctly for the CrowdStrike
Falcon application, which caused the device to fail the HIP
check.
|
GPC-15869 |
Fixed an issue where the default route (0.0.0.0) was configured
with a domain in etc/hosts and split tunnel was configured to
include traffic based on the domain, the split tunnel did not
work as expected.
|
GPC-15369 |
Fixed an issue where the GlobalProtect HIP check did not detect
the Last Full Scan Date and Definition Version for Cortex XDR,
which caused the device to fail the HIP check.
|
GPC-15338 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and when the GlobalProtect gateway was
configured to exclude routes, the excluded routes were removed
from the original routing table when the users disconnected the
app.
|
GPC-15126 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader could not identify and
announce the mandatory fields on the screen as asterisk symbols
were not present on the screen to indicate the mandatory
fields.
|
GPC-15118 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader incorrectly identified
the order of elements on the screen.
|
GPC-15106 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the Connections
tab on the Settings page displayed check marks for portal and
gateway in incorrect color contrast ratio causing readability
issues for users.
|
GPC-14725 |
Fixed an intermittent issue where the users were unable to
connect to the GlobalProtect app, when the app used cached
portal configuration.
|
GPC-14705 |
Fixed an issue where, when the GlobalProtect app was installed on
endpoints running macOS and when connected to an internal
gateway the endpoint did not send a HIP report or receive HIP
notifications, and the HIP reports were not available on the
Host Information Profile tab in the app.
|
GPC-14562 |
Fixed an issue where, when the GlobalProtect app was installed on
the Windows 10 UWP platform, the app got disconnected when the
users tried to connect.
|
GlobalProtect App 6.0.5 (iOS) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.5
for iOS.
Issue ID
|
Description
|
---|---|
GPC-16485 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running iOS 16, the app displayed the HIP Host Name as
the device model name instead of the user-assigned device name,
which caused the device to fail the HIP check.
|
GPC-16149 |
Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, the app got disconnected after connecting to the
portal preventing users from connecting to the app.
|
GPC-15998 |
Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, the app GUI disappeared from the screen immediately
after connecting to the app preventing users from being able to
log out.
|
GPC-15984 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app failed to reconnect when the user
refreshed the connection.
|
GPC-15509 |
Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, the GlobalProtect app GUI disappeared from the
screen when the users tried to access the app. The users were
unable to logout from the app due to this issue.
|
GPC-14952 |
Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, users were unable to log in to the app using
biometrics, such as Face ID.
|
GlobalProtect App 6.0.5 (Android) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.5
for Android.
Issue ID
|
Description
|
---|---|
GPC-15977 |
Fixed an issue where, when the GlobalProtect app was installed on
Android devices and configured with Always-on (User
logon) mode and certificate authentication, the
app failed to connect when certificate was renewed on the
Microsoft Intune MDM.
|
GPC-15231 |
Fixed an issue where, when the GlobalProtect app was installed on
Android devices and connected with Always-on (User
logon) option, the app displayed the following
notifications twice and the users were unable to clear the
notifications.
Always on VPN is currently enabled. Disabling the VPN
connection could result in loss of network
access.
|
GPC-15023 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running on Chrome OS, the app could not connect to the
gateway after successful SAML authentication. The app stayed in
Connecting state and the users
had to go back to the Portal Authentication Complete page and
click on click here to launch
GlobalProtect to connect to the gateway.
|
GlobalProtect App 6.0.5 (Linux) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.5
for Linux.
Issue ID
|
Description
|
---|---|
GPC-16269 |
Fixed an issue where, when the GlobalProtect app was installed on
Linux devices, the metric of the tunnel default route was higher
than the physical adapter's default route. Due to this issue,
tunnel route was not considered and the traffic was sent through
the physical adapter with lower metric.
|
GPC-15539 |
Fixed an issue on the GlobalProtect app for Linux where, when the
GlobalProtect app was connected and the tunnel was up, there was
a DNS leak where DNS requests were sent to the public DNS
servers assigned to the physical interface. This was because the
resolv.conf was not being updated during the change in tunnel
state due to a permissions issue.
|
GPC-14490 |
Fixed an issue where, when the GlobalProtect app was installed on
Linux devices, the app failed to connect when McAfee Threat
Prevention was installed on the device.
|
GlobalProtect App 6.0.4 (Android) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.4
for Android.
Issue ID
|
Description
|
---|---|
GPC-16414
|
Fixed an issue where, when the GlobalProtect app was installed on
Android devices, the app got disconnected after an upgrade
following which the GlobalProtect log displayed the status as
FATAL EXCEPTION: main.
|
GlobalProtect App 6.0.4-c26 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app
6.0.4-c26 for Windows and macOS.
Issue ID
|
Description
|
---|---|
GPC-16077
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS with Enforcer, end users could not connect
to Android Studio application.
|
GPC-16055
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the app did not display
Authentication Failed when the user
entered incorrect RSA SecureID.
|
GPC-15976
|
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the device displayed a blue screen due to a
faulty GlobalProtect app driver.
|
GPC-15922
|
Fixed an issue where, when Connect Before
Logon using Security Assertion Markup Language
(SAML) authentication was used to log in to the endpoint, the
Use Default Browser for SAML
Authentication did not work as expected with the
configured Connect Before Logon
option.
|
GPC-15834
|
Fixed an issue where the GlobalProtect app got disconnected after
HIP check.
|
GPC-15822
|
Fixed an issue when the GlobalProtect app got disconnected when
the laptop power adapter was plugged in or unplugged.
|
GPC-15812
|
Fixed an issue where the split tunnel feature did not work as
expected on devices running macOS Monterey 12.X and Chrome
Browser 104.0.5112.79.
|
GPC-15663
|
Fixed an issue where when the GlobalProtect app was deployed for
pre-logon and when the users tried to change their Windows
password, the users were prompted to enter only a new password.
The app did not prompt users to enter their old password while
changing the password.
|
GPC-15548
|
Fixed an issue where users were unable to connect to the
GlobalProtect app when users restarted the device from the
hibernation mode.
|
GPC-15260
|
Fixed an issue, where the GlobalProtect app was installed on
devices running macOS and Enforce GlobalProtect Connection for
Network Access was configured with allowed FQDNs, the users were
still able to access the internet and other public domains.
|
GPC-15116
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader did not properly
announce the role, status, and the numbering of the tabs on the
navigation bar of the Settings page.
|
GPC-15109
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader announced the Star
button twice on the Troubleshooting tab
of the Settings page.
|
GPC-14942
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the users were unable to connect to the
GlobalProtect app after an upgrade. The app displayed the
following error message when the users tried to connect to the
app:
The network connection is unreachable or the
gateway is unresponsive. Check the network connection and
reconnect.
|
GlobalProtect App 6.0.4 (iOS) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.4
for iOS.
Issue ID
|
Description
|
---|---|
GPC-15739
|
Fixed an issue where, when the GlobalProtect app was installed on
iOS devices and configured with Always-On
connect method, the devices were not automatically connected to
the app through Always-On mode after
device reboot and the users had to manually connect to the
app.
|
GPC-14941
|
Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, the users were unable to connect to the app due to
Keychain Access permission issue. The app stayed in
Connecting state for a long
time and the users had to force stop the app.
|
GPC-14913
|
Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, the app was not reconnected automatically after a
system reboot and the users had to connect the app manually.
|
GPC-14686
|
Fixed an issue where, when the GlobalProtect app was installed on
iOS devices, the GlobalProtect credentials that were saved
earlier were lost when users faced network connectivity issues.
Users had to re-enter their credentials due to this issue.
|
GlobalProtect App 6.0.4 (Windows and macOS) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.4
for Windows and macOS.
Issue ID
|
Description
|
---|---|
GPC-16370
|
Fixed an issue where, when split tunnel (optimized split
tunneling) was configured on GlobalProtect to exclude any
application traffic that relied on the loopback connection
source IP address to be 127.0.0.1, the excluded application did
not work as expected.
|
GPC-16148
|
Fixed an issue where the GlobalProtect notifications were
displayed in HTML code instead of plaintext.
|
GPC-16144
|
Fixed an issue where the GlobalProtect app failed to detect Cisco
Secure Endpoint Anti-Malware software installed on the
device.
|
GPC-16064
|
Fixed an issue where, when the GlobalProtect was installed on
devices running macOS, users were unable to log on to the app
using the Kerberos Single Sign-On (SSO) authentication
method.
|
GPC-16056
|
Fixed an issue where GlobalProtect HIP check did not detect the
name of the Trellix Agent correctly which caused the device to
fail the HIP check.
|
GPC-16023
|
Fixed an issue where the GlobalProtect app did not detect correct
definition date for Sophos Endpoint Protection, which caused the
device to fail the HIP check.
|
GPC-15999
|
Fixed an issue where the GlobalProtect app did not detect
Virus Definition Date for McAfee
Total Protection, which caused the device to fail the HIP
check.
|
GPC-15994
|
Fixed an issue where the GlobalProtect app got disconnected after
HIP check.
|
GPC-15972
|
Fixed an issue where the GlobalProtect HIP check did not detect
the real-time protection status correctly for the CrowdStrike
Falcon application, which caused the device to fail the HIP
check.
|
GPC-15956
|
Fixed an issue where the GlobalProtect app did not detect
real-time protection and the correct definition date for Sophos
Endpoint Protection, which caused the device to fail the HIP
check.
|
GPC-15923
|
Fixed an issue where the GlobalProtect app did not detect
real-time protection status for Sophos Endpoint Protection,
which caused the device to fail the HIP check.
|
GPC-15910
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, where the split tunnel was configured to
exclude traffic, the excluded traffic was sent through the VPN
tunnel instead of the physical adapter.
|
GPC-15854
|
Fixed an issue where the GlobalProtect HIP check did not detect
Patch Management information for the
Windows Defender, which caused the device to fail the HIP
check.
|
GPC-15842
|
Fixed an issue where GlobalProtect HIP check did not detect the
encryption stage for ESET Full Disk Encryption correctly as
defined in the HIP profiles, which caused the device to fail the
HIP check.
|
GPC-15809
|
Fixed an issue where the GlobalProtect HIP check did not detect
the correct Last Scan Date information
for the Last Full Scan Time and
Definition Date for Sophos Endpoint
Protection, which caused the device to fail the HIP check.
|
GPC-15699
|
Fixed an issue where the GlobalProtect HIP check did not detect
the McAfee antivirus software, causing the device to fail the
HIP check.
|
GPC-15686
|
Fixed an issue when the user executed the command to disable the
app, a new line break was added after the timestamp value in the
command which caused parsing issues.
|
GPC-15636
|
Fixed an issue where the GlobalProtect HIP check failed to detect
the Real time protection status for Sophos Endpoint
Protection.
|
GPC-15631
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and the app did not start right away after
a system reboot.
|
GPC-15592
|
Fixed an issue where the GlobalProtect HIP check failed to detect
the Definition Version for Sophos Endpoint Protection, which
caused the device to fail the HIP check.
|
GPC-15560
|
Fixed an issue where the GlobalProtect HIP check incorrectly
detected Last Scan Date for Cortex XDR,
which caused the device to fail the HIP check.
|
GPC-15537
|
Fixed an issue where the GlobalProtect HIP check did not detect
the correct Anti-Malware information for the Last Full Scan Time
for Sophos Endpoint Protection, which caused the device to fail
the HIP check.
|
GPC-15451
|
Fixed an issue where, when the user upgraded the Sophos Endpoint
Protection, the GlobalProtect HIP was not compatible with the
new version of the Sophos Endpoint Protection after the upgrade,
which caused the device to fail the HIP check.
|
GPC-15439
|
Fixed an issue where the GlobalProtect app failed to collect HIP
data and the Host Information tab on the
device failed to display information.
|
GPC-15433
|
Fixed an issue where, when the GlobalProtect was installed on
devices running macOS and the split-tunnel option
Both Network Traffic and DNS was
configured on the GlobalProtect gateway, the domain-based split
tunnel feature did not work as expected.
|
GPC-15389
|
Fixed an issue where the GlobalProtect app did not detect
real-time protection for Microsoft Defender, which caused the
device to fail the HIP check.
|
GPC-15369
|
Fixed an issue where the GlobalProtect HIP check did not detect
the Last Full Scan Date and
Definition Version for Cortex XDR,
which caused the device to fail the HIP check.
|
GPC-15338
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and when the GlobalProtect gateway was
configured to exclude routes, the excluded routes were removed
from the original routing table when the users disconnected the
app.
|
GPC-15315
|
Fixed an issue where the GlobalProtect HIP check detected
incorrect Anti-Malware information for Definition Date for
Sophos Endpoint Protection.
|
GPC-15267
|
Fixed an issue where the GlobalProtect HP check failed to detect
ESET anti-virus software version 7.0 on macOS devices.
|
GPC-15263
|
Fixed an issue where the GlobalProtect HIP check failed to detect
Ivanti Security Controls Agent which caused the device to fail
the HIP check.
|
GPC-15255
|
Fixed an issue where the GlobalProtect HIP check detected the
device as Windows firewall enabled even though the firewall was
disabled on the device.
|
GPC-15177
|
Fixed an issue where the GlobalProtect HIP check did not detect
real-time protection for Traps version 6.1.5, which caused the
device to fail the HIP check.
|
GPC-15149
|
Fixed an issue where the GlobalProtect app got disconnected due
to incorrect HIP check after the system woke up from sleep mode
or when the system was restarted.
|
GPC-15126
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader could not identify and
announce the mandatory fields on the screen as asterisk symbols
were not present on the screen to indicate the mandatory
fields.
|
GPC-15115
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader did not properly
announce the name and numbering of Debug
logs and Dump logs
options on the Settings page.
|
GPC-15108
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the screen reader incorrectly announced
the Cancel button as the Help button when the user tried to
disable the app.
|
GPC-15105
|
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS, the Home page of the app displayed text
in incorrect color contrast ratio causing readability issues to
the users.
|
GPC-14815
|
Fixed an issue where the GlobalProtect HIP check did not detect
the Scan Date for Bitdefender Endpoint Security for macOS, which
caused the device to fail the HIP check.
|
GPC-14609
|
Fixed an issue where the HIP check did not detect the Sentinel
One RTP and definition date properly, which caused the HIP check
to fail.
|
GPC-14522
|
Fixed an issue where, when the GlobalProtect was configured with
split tunnel to include traffic based on the destination domain
by overriding the DNS server manually, the DNS queries were
still being sent to the DHCP configured server.
|
GPC-14439
|
Fixed an issue where, when split tunnel was configured on the
GlobalProtect app to exclude destination domain traffic that
included a slash character (/) for sub-page domain names, the
slash character (/) was not displayed in the sub-page domain
names in the exception list.
|
GlobalProtect App 6.0.4 (Linux) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.4
for Linux.
Issue ID
|
Description
|
---|---|
GPC-15458
|
Fixed an issue where, when the GlobalProtect app was installed on
Linux devices with Use Default Browser for SAML
Authentication app option set to
Yes, the device used embedded browser
instead of default system browser.
|
GlobalProtect App 6.0.3 (Android) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.3
for Android.
Issue ID
|
Description
|
---|---|
GPC-15088
|
Fixed an issue where, when the GlobalProtect app was installed on
Android devices, the GlobalProtect notification displayed on the
screen was unresponsive.
However, the notification continues to stay on the screen due to
Android OS limitation. This issue is listed under the Known
Issues section.
|
GlobalProtect App 6.0.3 (Windows, Windows 10 UWP, and macOS) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.3
for Windows, Windows 10 UWP, and macOS.
Issue ID
|
Description
|
---|---|
GPC-15315 |
Fixed an issue where the GlobalProtect HIP check incorrectly
detected the Anti-Malware information for Definition Date for
Sophos Endpoint Protection.
|
GPC-15314 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the app got disconnected when connected using
Connect Before Logon (CBL) with SAML
authentication.
|
GPC-15310 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows machine, the Star button on the
app screen when selected with Enter key was not working as
expected.
|
GPC-15243 |
Fixed an issue where, when the GlobalProtect app was installed on
devices, the HIP check process stopped running and the tunnel
was disconnected after 3 hours.
|
GPC-15219 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices and split tunnel was configured to exclude
application traffic for Zoom, some excluded traffic was still
forwarded through the tunnel.
|
GPC-15205 |
Fixed an issue where, when the GlobalProtect app was installed on
devices, the HIP check process stopped running and the tunnel
was disconnected after 3 hours.
|
GPC-15200 |
Fixed an issue where the GlobalProtect app did not save the
username after Kerberos SSO authentication following which the
app could not use the cached GlobalProtect portal configuration.
The users had to manually add the username to the Windows
registry.
|
GPC-15185 |
Fixed an issue where, when the GlobalProtect app was deployed
along with Endpoint Protector and split tunnel was configured to
exclude or include traffic based on FQDN, the split tunnel
configuration did not work as expected.
|
GPC-15167 |
Fixed an issue, where the GlobalProtect app was installed on
devices running macOS, GlobalProtect enforcer continued to block
network access even after connecting to the internal
gateway.
|
GPC-15125 |
Fixed an issue where, when the GlobalProtect app was installed on
Mac devices, the screen reader did not properly announce the
functions of the Change Portal and
Change Gateway menus and the options
under them.
|
GPC-15120 |
Fixed an issue where, when the GlobalProtect app was installed
devices running macOS, the screen reader did not properly
announce the functions of the Change
Portal and Change Gateway
menus and the options under them.
|
GPC-15114 |
Fixed an issue where, when the GlobalProtect app was installed on
macOS devices, the screen reader on the
Settings page did not announce the
description for the Sign Out button
properly.
|
GPC-15112 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running macOS and when the users were using keyboard to
navigate through the home page, the navigation on the UI was not
visible to the users after they pressed the tab key on the
keyboard to select a menu item.
|
GPC-15110 |
Fixed an issue where, when the GlobalProtect app was installed on
Mac devices, the screen reader did not properly announce the
options under the Change Portal and
Change Gateway menus upon their
selection.
|
GPC-15107 |
Fixed an issue where the hamburger menu icon on the GlobalProtect
app was not properly highlighted when the users used tab key or
arrow key on the keyboard for navigation.
|
GPC-15104 |
Fixed an issue where, when the GlobalProtect app was installed on
Mac devices, the screen reader did not announce the label and
description for the Manage Portals (SettingsConnections) table.
|
GPC-15100 |
Fixed an issue where, when the GlobalProtect app was installed on
Mac devices, the screen reader did not announce any status
message after the Star button was pressed
to connect to the gateway.
|
GPC-15072 |
Fixed an issue where the GlobalProtect HIP check incorrectly
detected the Anti-Malware information for Definition Date for
Sophos Endpoint Protection.
|
GPC-15068 (Windows 10
UWP). |
A fix was made to address an OpenSSL infinite loop vulnerability
in GlobalProtect app software (CVE-2022-0778).
|
GPC-15063 |
Fixed an issue, where the GlobalProtect app was installed on
devices running macOS, the Prisma Access users were not able to
disable the GlobalProtect app using the Allow with
Ticket option.
|
GPC-15056 |
Fixed an issue where, when the GlobalProtect portal or gateway
was configured to authenticate users using SAML authentication,
the users were not prompted for Multi-Factor Authentication
(MFA) even after entering their credentials through the IdP
(Identity Providers) login page.
|
GPC-15054 |
Fixed an issue where the GlobalProtect app got randomly
disconnected when there was a high amount of traffic, such as
when running a speed test or using Zoom or Hangout.
|
GPC-14989 |
Fixed an issue where, when the No Direct Access to
local network option was enabled on
GlobalProtect gateway, the GlobalProtect users’ loopback
interface network was masked causing connection failure.
|
GPC-14933 |
Fixed an issue where the SAML authentication failed when users
pressed the Enter key using keyboard
after entering the login credentials.
|
GPC-14915 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows and macOS devices, the gateway name was not fully
displayed on the GlobalProtect main window and 'Host Information
Profile' window on the 'Settings' page.
|
GPC-14846 |
Fixed an issue where, when the GlobalProtect app was installed on
macOS devices and the endpoint traffic policies were configured,
the default browser page displayed the error
ERR_SOCKET_NOT CONNECTED when the
user tried to log out from the app. Users were unable to login
to the app again.
|
GPC-14770 |
Fixed an issue where, when the GlobalProtect app was installed on
devices, the HIP check process stopped running and the tunnel
was disconnected after 3 hours.
|
GPC-14732 |
Fixed an issue where the GlobalProtect app got disconnected after
HIP check.
|
GPC-14657 |
Fixed an issue where, when the GlobalProtect app was installed on
devices, the HIP check process stopped running and the tunnel
was disconnected after 3 hours.
|
GPC-14656 |
Fixed an issue where, when the GlobalProtect app was installed on
devices, the HIP check process stopped running and the tunnel
was disconnected after 3 hours.
|
GPC-14578 |
Fixed an issue where, after connecting to GlobalProtect using
Connect Before Logon
(CBL) with SAML authentication, the GlobalProtect app
kept opening and closing after the user logged in.
|
GPC-13752 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the SAML login page to authenticate Network
Discovery was not properly displayed.
|
GlobalProtect App 6.0.2 (Android and iOS) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.2
for Android and iOS.
Issue ID
|
Description
|
---|---|
GPC-15068 |
A fix was made to address an OpenSSL infinite loop vulnerability
in GlobalProtect app software (CVE-2022-0778).
|
GPC-15023 |
Fixed an issue where, when the GlobalProtect app was installed on
devices running on Chrome OS, the app could not connect to the
gateway after successful SAML authentication. The app stayed in
Connecting state and the users had to
go back to the Portal Authentication
Complete page and click on click here
to launch GlobalProtect to connect to the
gateway.
|
GlobalProtect App 6.0.1 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.1
for macOS, Windows, and Linux.
Issue ID
|
Description
|
---|---|
GPC-15293 |
Fixed an issue where, when the GlobalProtect app was installed on
Linux devices for the first time, the users were prompted to
enter the user credentials twice.
|
GPC-15075 |
Fixed an issue where the GlobalProtect app got randomly
disconnected when there was a high amount of traffic like when
running a speed test or using Zoom or Hangout.
|
GPC-15068 |
A fix was made to address an OpenSSL infinite loop vulnerability
in GlobalProtect app software (CVE-2022-0778).
|
GPC-15062 |
Fixed an issue where, when the GlobalProtect app was installed on
macOS devices, the connection became unstable when the user
clicked the Click here or
Retry button on the default browser
page for SAML authentication.
|
GPC-15060 |
Fixed an issue where, when the GlobalProtect app was installed on
the Linux devices, the app could not resolve internal domains
when the DNS suffix was not configured.
|
GPC-14959 |
Fixed an issue where, when the GlobalProtect app was installed on
Linux devices, the GlobalProtect logs displayed password
information when the password contained the (<) character.
The password characters succeeding the (<) character were
displayed in the logs.
|
GPC-14824 |
Fixed an issue where, when the GlobalProtect app was installed on
macOS devices, the GlobalProtect app tried to restore the
gateway connection even when the device was on Modern Standby
mode. The users were prompted to authenticate using multi-factor
authentication (MFA) authentication.
|
GPC-14804 |
Fixed an issue where, when the GlobalProtect app was installed
and configured with Allow User to Disable
GlobalProtect to Allow with
Ticket option, the app did not display the
Need Help? link next to the
Ticket Number field on the
screen.
|
GPC-14792 |
Fixed an issue where, when Connect Before Logon using Security
Assertion Markup Language (SAML) authentication was used to
login to the endpoint, the users could not authenticate as the
authentication process stopped when redirected to the
organization’s sign-in page.
|
GPC-14763 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices, the machine displayed a blue screen when the
users tried to connect to the GlobalProtect app.
|
GPC-14691 |
Fixed an issue where the GlobalProtect IPV6 static route for the
gateway was getting removed shortly after establishing the
connection causing unexpected GlobalProtect disconnections.
|
GPC-14640 |
Fixed an issue where, when the GlobalProtect app was deployed for
pre-logon, the GlobalProtect Enforcer remained enabled even
after the app was disabled.
|
GPC-14609 |
Fixed an issue where the HIP check did not detect the Sentinel
One RTP and definition date properly, which caused the device to
fail the HIP check.
|
GPC-14572 |
Fixed an issue, where the GlobalProtect app users were prompted
to re-enter the password when the connection was refreshed.This
issue occurred only when the password contained non-English
alphabets.
|
GPC-14492 |
Fixed an issue where, when the GlobalProtect app was installed on
Windows devices and split tunnel was configured to exclude or
include any application traffic that relied on the loopback
connection source IP address, the split tunnel configuration
based on the application did not work.
|
GPC-14477 |
Fixed an issue where the GlobalProtect app did not detect
real-time protection for SentinelOne Endpoint Security, which
caused the device to fail the HIP check.
|
GPC-14453 |
Fixed an issue where the TCP Option lookup for IP fragmented TCP
packets caused the endpoint to lose access to internal
resources.
|
GPC-14405 |
Fixed an issue where, when the IPv6 Sinkhole feature was enabled
to block the GlobalProtect app from accessing the local network
devices using IPv6 address, the GlobalProtect gateway still
allowed the GlobalProtect app to send IPV6 traffic to local
network devices instead of blocking them.
|
GPC-14329 |
Fixed an issue where macOS devices were able to bypass the
GlobalProtect tunnel using the physical adapter even when
No direct access to local network was
enabled.
|
GPC-14278 |
Fixed an issue where, when the GlobalProtect app was installed on
macOS devices, the GlobalProtect HIP report displayed encryption
status even when the encryption feature was disabled.
|
GPC-14276 |
Fixed an issue where the Check for Updates
option in the GlobalProtect app failed to display the recent
GlobalProtect version available for update. The users had to
refresh the GlobalProtect connection to get the latest version
updates.
|
GPC-14251 |
Fixed an issue where the GlobalProtect HIP report displayed
incorrect OS version Windows 10 instead of the correct version
Windows 11.
|
GPC-14100 |
Fixed an issue where, when the split tunnel was configured on the
GlobalProtect gateway to include routes, the traffic which was
not included was also sent over the VPN tunnel
intermittently.
|
GPC-14010 |
Fixed an issue where, when the GlobalProtect app was installed on
macOS devices, the HIP match logs were missing for some user
profiles which caused the device to fail the HIP check.
|
GPC-14008 |
Fixed an issue where after a GlobalProtect connection was
established, the network interface was detected as public
instead of domain due to timer issue with Network Location
Awareness (NLA).
|
GPC-13986 |
Fixed an issue where the DNS UDP checksum was incorrectly
calculated by GlobalProtect, causing slow connections when the
user accessed internal applications using either the CLI or web
browser.
|
GPC-13970 |
Fixed an issue where DNS queries for excluded domains were sent
out on both the GlobalProtect app virtual adapter and the
device's physical adapter with the Split-Tunnel
Option set to Both Network Traffic
and DNS in the App Configurations area of the
GlobalProtect portal configuration.
|
GPC-13963 |
Fixed an issue where the DNS UDP checksum was incorrectly
calculated, causing latency in the GlobalProtect connection.
|
GPC-13900 |
Fixed an issue where, when the Resolve All FQDNs using
DNS Servers Assigned by the Tunnel (Windows
Only) option was enabled in the App
Configurations area of the GlobalProtect portal configuration,
GlobalProtect generated a negative DNS response incorrectly
using SERVERFAIL as the error code, causing DNS
resolution to fail and delays on application start-up on end
points in a dual stack environment.
|
GPC-13857 |
Fixed an issue where, if GlobalProtect was configured for
domain-based split tunneling and the domain name resolved to the
loopback address (127.0.0.1), the GlobalProtect app would
disconnect on devices running macOS 11.5 or later.
|
GPC-13819 |
Fixed an issue where, when the Resolve All FQDNs using
DNS Servers Assigned by the Tunnel (Windows
Only) option in the App Configurations area of
the GlobalProtect portal configuration was enabled, the
GlobalProtect pre-logon process took more than 2 minutes to
complete when the user tried to log on to the Windows operating
system after a reboot.
|
GPC-13801 |
Fixed an issue where, after an upgrade, GlobalProtect generated a
negative DNS response incorrectly using error code
SERVERFAIL, which caused Kerberos
authentication to fail.
|
GPC-13774 |
Fixed an issue where the GlobalProtect tunnel could not send
traffic after the system woke up from sleep mode.
|
GPC-13725 |
Fixed an issue where, during a transparent upgrade of the
GlobalProtect app, the system rebooted or woke up from
hibernation, which caused the upgrade to fail due to competing
resources between the system reboot and transparent upgrade. The
previous version of the GlobalProtect app was completely
uninstalled.
|
GlobalProtect App 6.0.1 (Android) Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.0.1
for Android.
Issue ID
|
Description
|
---|---|
GPC-14612 |
Fixed an issue where, on Android devices with the GlobalProtect
app installed, when the client certificate alias setting was set
to pre-select in the managed configuration, the GlobalProtect
Choose certificate pop-up failed to
appear and the user was redirected to the captive portal (SAML)
login page.
|
GlobalProtect App 6.0.0 Addressed Issues
There are no addressed issues in the 6.0.0 version.