SaaS Security Administrator's Guide
    : Supported Content, Remediation and Monitoring
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    SaaS Security Administrator's Guide

    Supported Content, Remediation and Monitoring

    Table of Contents

    Supported Content, Remediation and Monitoring

    View the list of supported SaaS applications and their supported remediation options on Data Security.
    Before you add a cloud app to Data Security, learn about the scan, remediation, and monitoring features that Data Security supports for your cloud app. Usually when a remediation capability isn't supported, it’s due to the cloud app’s API. However, as a cloud app’s API changes often Data Security is able to expand support. Unless otherwise stated, forward scan includes new assets, deleted assets, and updated content on assets. Additionally, sometimes a feature isn't relevant to a cloud app’s paradigm (for example, the cloud app doesn’t have folders), and so the feature isn’t applicable.

    Content Support on Data Security

    Scan content support is different from remediation support. Data Security can scan content based on supported file types and supported languages, but within that remediation depends on the cloud app. Additionally, Data Security offers different types of scan methods based on the type of cloud app and not all exposure levels apply to some cloud apps. Additionally, unless otherwise stated, Forward Scan typically includes new assets, deleted assets, and content updates on assets.
    Cloud App
    Scan Content
    Scan Methods
    Exposure
    Notes
    Backward Scan
    Forward Scan
    Group-Based
    Amazon S3
    Buckets, Files
    Yes
    Yes
    Multi-account
    Internal, External,Public
    —
    Bitbucket
    Commit files, Repository
    Yes
    Yes
    n/a
    Internal, Public
    Bitbucket Onboarding Time
    Fix Bitbucket App Onboarding and Scan Issues
    By default, the backward scan limit is set to 1 year. If you wish to extend this limit to more than 1 year, contact SaaS Security Technical Support.
    Box
    Files, Folders
    Yes
    Yes
    Yes
    All
    —
    ChatGPT Enterprise
    Messages, files uploaded, and files generated by GPT
    Yes
    Yes
    No
    Internal, External, Public, Company
    —
    Cisco Webex Teams
    Rooms, Messages, Files
    Yes
    Yes
    No
    Internal, External, Public
    —
    Confluence
    Page content, Attachments, Comments
    Yes
    Yes
    No
    Internal, External,Public
    Internal exposure is supported only when you have your email visibility set to global visibility in the Confluence app.
    Confluence Data Center
    Page content, Attachments, Comments
    Yes
    Yes
    No
    Internal, External, Company
    By default, the backward scan limit is set to 1 year. If you wish to extend this limit to more than 1 year, contact SaaS Security Technical Support.
    Dropbox ( Individual Folder and Team Folder)
    Files, Folders
    Yes
    Yes
    No
    All
    —
    GitHub
    Files, Folders
    Yes
    Yes
    No
    Internal, Public
    Backward scanning is supported up to 1 year only.
    Gmail
    Email content, Attachments
    No
    Yes
    No
    Internal, External
    Fix Gmail Onboarding Issues
    For internal emails, only attachments are scanned. For external emails, both email content and attachments are scanned.
    Google Drive - My Drive
    Files, Folders
    Yes
    Yes
    Yes
    All
    Fix Google Drive Onboarding Issues
    Fix Google Drive User Activities Monitoring Issues
    Google Drive - Shared Drives
    Files, Folders
    Yes
    Yes
    Yes
    All
    Fix Google Drive Onboarding Issues
    Fix Google Drive User Activities Monitoring Issues
    Jira
    Issue Descriptions, Comments, Attachments, Projects
    Yes
    Yes
    n/a
    No
    By default, the backward scan limit is set to 1 year. If you wish to extend this limit to more than 1 year, contact SaaS Security Technical Support.
    FAQs for Jira App
    Fix Jira App Onboarding and Scan Issues
    Jira Data Center
    Issue Descriptions, Comments, Attachments, Projects
    Yes
    Yes
    n/a
    No
    Data Security performs a backward scan spanning 15 years from the date of onboarding for both existing and new customers. The default rate limit is 100 requests per second, but you can also set your own limit. This rate limit is divided between forward and backward scans. When the rate limit reaches 60% of the threshold, the backward scan halts. However, it resumes once the rate limit falls below this threshold. The recommended rate limit is 10 requests per second. A minimum rate limit of 2 requests per second is recommended so that your forward scanning is not adversely affected.
    FAQs for Jira Data Center App
    Fix Jira Data Center App Onboarding and Scan Issues
    Microsoft Exchange
    Email content, Attachments
    No
    Yes
    No
    Internal, External
    For internal emails, only attachments are scanned. For external emails, both email content and attachments are scanned.
    Microsoft Office 365 - OneDrive
    Files, Folders
    Yes
    Yes
    Yes
    All
    Data Security will scan files uploaded by external collaborators only if those external collaborators are added to the Azure Active Directory as External.
    Microsoft Office 365 - SharePoint
    Files, Folders
    Yes
    Yes
    No
    All
    —
    Microsoft Teams
    Channel Messages, Direct Chats
    No
    Yes
    n/a
    Internal, External,Company
    Attachments are supported using Office 365.
    FAQs for Microsoft Teams App
    Due to new Microsoft licensing requirements, Microsoft Teams connector will work only for customers running the E5 licenses.
    Salesforce
    Files, Tables, Chatter body
    Yes
    Yes
    No
    All
    Backward or Forward scan: the service performs Backward scan until it reaches current time, then performs Forward scan.
    Content: While Data Security stores the metadata for all unstructured files, it stores structured file data selectively. For example, a Salesforce Chatter message has structured data and is stored only when the content in the message matches a defined data pattern but an attachment on Salesforce Chatter has unstructured data, so Data Security scans the attachment and stores the metadata.
    ServiceNow
    Tables, Attachments
    Yes
    Yes
    No
    All
    —
    ShareFile
    Files, Folders
    Yes
    Yes
    No
    All
    —
    Slack Enterprise
    Files, Messages
    Yes
    Yes
    Yes
    All
    • Currently, all Slack Enterprise asset exposure is set as Internal only.
    • By default, the backward scan limit is set to 1 year. If you wish to extend this limit to more than 1 year, contact SaaS Security Technical Support.
    Slack Pro and Business
    Files, Messages in Public Channels
    No
    Yes
    No
    No
    Forward Scan: scans for new assets only—not deleted assets and content updates on assets.
    No Scan support for messages in Private channels and Direct messages.
    Zendesk
    Files, Attachments
    No
    Yes
    n/a
    Internal, Public
    Forward Scan: scans for new assets only—not deleted assets and content updates on assets.
    Zoom
    Chats, Messages, Transcripts
    No
    Yes
    No
    None
    Scan support for messages including private and public channels and direct messages within Team Chat.
    Support for cloud-recorded, zoom meeting voice transcripts when related settings are enabled on Zoom.

    Remediation Support on Data Security

    The following table outlines support by remediation capability.
    • When an admin quarantine is supported, unless otherwise stated, all file actions within that quarantine are also supported, including Delete asset, Restore assets, and Download asset.
    • When admin quarantine is supported, the assets that you can quarantine and the quarantine actions (for example, Download) that you can perform on them include all those that also have scan support, unless otherwise stated.
    • All cloud apps support basic incident management actions, including Send Admin Alert and Create Incident, unless otherwise stated.
    Remediation support is organized by remediation stage:

    Automatic Remediation of Incidents on Data Security

    The following automatic remediation of incidents is supported.
    Cloud App
    Incident Autoremediation
    Notes
    Asset Quarantine
    Change Sharing
    Remove Public Links
    (Files & Folders)
    Notifications
    User
    Admin
    Direct Link
    Inherited Link
    Notify File Owner
    Notify via Bot
    Amazon S3
    Yes
    Yes
    Only files
    Yes
    Yes
    No
    n/a
    —
    Bitbucket
    No
    No
    Yes
    Yes
    Yes
    Yes
    —
    Box
    Yes
    Yes
    Only files
    Yes
    Yes
    Yes
    n/a
    —
    ChatGPT
    No
    No
    No
    No
    Yes
    n/a
    The following manual remediation are supported:
    • Delete Conversation
    • Unshare CustomGPT
    Cisco Webex Teams
    No
    No
    No
    No
    Yes
    Yes
    Supports deletion of messages and files.
    Confluence
    No
    Yes
    Only files
    No
    No
    Yes
    No
    —
    Confluence Data Center
    No
    Yes
    Only attachments
    No
    No
    No
    No
    —
    Dropbox - Individual Folder
    Yes
    Yes
    Only files
    Yes
    Yes
    Yes
    n/a
    —
    Dropbox - Team Folder
    n/a
    Yes
    Only files
    Yes
    Yes
    Yes
    n/a
    —
    GitHub
    No
    No
    No
    Yes
    No
    n/a
    —
    Gmail
    No
    No
    No
    No
    No
    n/a
    —
    Google Drive - My Drive
    Yes
    Yes
    Yes
    Yes
    Yes
    n/a
    —
    Google Drive - Shared Drives
    n/a
    Yes
    Yes
    Yes
    n/a
    n/a
    —
    Jira Data Center
    No
    No
    No
    No
    Yes
    No
    —
    Jira
    Yes
    No
    No
    No
    Yes
    Yes
    —
    Microsoft Exchange
    No
    No
    No
    No
    No
    n/a
    —
    Microsoft Office 365 - OneDrive
    Yes
    Yes
    Only files
    Yes
    No
    Yes
    n/a
    Microsoft Office 365 - SharePoint
    No
    Yes
    Only files
    Yes
    No
    Yes
    n/a
    Microsoft Teams
    Yes
    No
    n/a
    n/a
    Yes
    n/a
    Quarantine for Attachments is supported using Office 365.
    FAQs for Microsoft Teams App
    Salesforce
    No
    No
    No
    No
    No
    n/a
    —
    ServiceNow
    No
    No
    No
    No
    No
    n/a
    —
    ShareFile
    No
    Yes
    Only files
    Yes
    Yes
    Yes
    n/a
    —
    Slack Enterprise
    No
    No
    No
    No
    Yes
    Yes
    Notifications sent via Slack to the quarantine administrator and the asset owner.
    Download Slack Bot
    Slack Pro and Business
    No
    No
    No
    No
    No
    Yes
    Download Slack Bot
    Zendesk
    No
    No
    No
    No
    No
    Yes
    —
    Zoom
    No
    No
    No
    No
    No
    No
    —

    Post-Remediation of Incidents on Data Security

    The following post remediation of incidents is supported.
    Post-Remediation
    Notes
    Cloud App
    Admin Quarantine Actions
    Delete
    Restore
    Download
    Amazon S3
    Yes
    Yes
    Yes
    —
    Bitbucket
    No
    No
    No
    —
    Box
    Yes
    Yes
    Yes
    —
    ChatGPT
    No
    No
    No
    —
    Cisco Webex Teams
    No
    No
    No
    Supports deletion of messages and files.
    Confluence
    Yes
    Yes
    Yes
    —
    Confluence Data Center
    Yes
    Yes
    Yes
    —
    Dropbox - Individual Folder
    Yes
    Yes
    Yes
    —
    Dropbox - Team Folder
    Yes
    Yes
    Yes
    —
    GitHub
    No
    No
    No
    —
    Gmail
    No
    No
    No
    —
    Google Drive - My Drive
    Yes
    Yes
    Yes
    When a file is restored from Admin Quarantine, collaborators are not restored.
    Google Drive - Shared Drives
    Yes
    Yes
    Yes
    When a file is restored from Admin Quarantine, collaborators are not restored.
    Jira Data Center
    No
    No
    No
    —
    Jira
    No
    No
    Yes
    —
    Microsoft Exchange
    No
    No
    No
    —
    Microsoft Office 365 - OneDrive
    Yes
    Yes
    Yes
    Microsoft Office 365 - SharePoint
    Yes
    Yes
    Yes
    Microsoft Teams
    None supported for supported scan content
    Quarantine for Attachments are supported using Office 365.
    FAQs for Microsoft Teams App
    Salesforce
    No
    No
    No
    —
    ServiceNow
    No
    No
    No
    —
    ShareFile
    Yes
    Yes
    Yes
    —
    Slack Enterprise
    No
    No
    No
    —
    Slack Pro and Business
    No
    No
    No
    —
    Zendesk
    No
    No
    No
    —
    Zoom
    No
    No
    No
    —

    Incident Management Support on Data Security

    Specific SaaS apps provide for incident management of Incidents:

    Incidents Support on Data Security

    The ability to display incidents and other related data depends on the SaaS app. Unless otherwise stated, incidents account for all supported content for a given SaaS app.
    Cloud App
    Incidents
    Bitbucket
    Yes
    Google Drive
    Yes
    Jira Data Center
    Yes
    Jira
    Yes
    Microsoft Teams
    Yes
    Slack Enterprise
    Yes
    Slack Pro and Business
    Yes

    User Activity Support on Data Security

    Cloud App
    Activity Monitoring
    Activity Alerting
    Folder Monitoring
    Notes
    Amazon S3
    Yes
    Yes
    No
    —
    Bitbucket
    Yes
    Yes
    No
    —
    Box
    Yes
    Yes
    Yes
    —
    ChatGPT
    No
    No
    No
    —
    Cisco Webex Teams
    No
    No
    No
    —
    Confluence
    Yes
    Yes
    No
    —
    Confluence Data Center
    Yes
    No
    No
    —
    Dropbox - Individual Folder
    Yes
    Yes
    Yes
    —
    Dropbox - Team Folder
    Yes
    Yes
    Yes
    —
    GitHub
    No
    No
    No
    —
    Gmail
    Yes
    Yes
    n/a
    —
    Google Drive - My Drive
    Yes
    Yes
    Yes
    —
    Google Drive - Shared Drives
    Yes
    Yes
    Yes
    —
    Jira Data Center
    No
    No
    n/a
    —
    Jira
    Yes
    Yes
    n/a
    —
    Microsoft Exchange
    Yes
    No
    n/a
    —
    Microsoft Office 365 - OneDrive
    Yes
    Yes
    No
    —
    Microsoft Office 365 - SharePoint
    Yes
    Yes
    No
    —
    Microsoft Teams
    Yes
    No
    n/a
    —
    Salesforce
    Yes
    Yes
    n/a
    —
    ServiceNow
    Yes
    Yes
    n/a
    —
    ShareFile
    Yes
    Yes
    No
    —
    Slack Enterprise
    No
    No
    n/a
    —
    Slack Pro and Business
    No
    No
    No
    —
    Workday
    Yes
    Yes
    No
    —
    Zendesk
    No
    No
    No
    —
    Zoom
    No
    No
    No
    —

    Snippet Support on Data Security

    A snippet enables you to investigate a pattern match. Data Security supports snippets for most cloud apps. However, snippets might not be available for you if:
    • Data Security does not support snippets for your cloud app or the specific asset type (file vs. chat)
    • You have not set Write access for Request Snippets in Common Services.
    Data Security’s ability to support snippets for your cloud app highly depends on the capabilities available in cloud app vendor’s public API.

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