GlobalProtect
GlobalProtect App 5.1 Known Issues
Table of Contents
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GlobalProtect Docs
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10.1 & Later
- 10.1 & Later
- 9.1 (EoL)
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- How Does the App Know Which Certificate to Supply?
- Set Up Cloud Identity Engine Authentication
- Configure GlobalProtect to Facilitate Multi-Factor Authentication Notifications
- Enable Delivery of VSAs to a RADIUS Server
- Enable Group Mapping
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- GlobalProtect App Minimum Hardware Requirements
- Download the GlobalProtect App Software Package for Hosting on the Portal
- Host App Updates on the Portal
- Host App Updates on a Web Server
- Test the App Installation
- Download and Install the GlobalProtect Mobile App
- View and Collect GlobalProtect App Logs
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- Deploy App Settings in the Windows Registry
- Deploy App Settings from Msiexec
- Deploy Scripts Using the Windows Registry
- Deploy Scripts Using Msiexec
- Deploy Connect Before Logon Settings in the Windows Registry
- Deploy GlobalProtect Credential Provider Settings in the Windows Registry
- SSO Wrapping for Third-Party Credential Providers on Windows Endpoints
- Enable SSO Wrapping for Third-Party Credentials with the Windows Registry
- Enable SSO Wrapping for Third-Party Credentials with the Windows Installer
- Deploy App Settings to Linux Endpoints
- GlobalProtect Processes to be Whitelisted on EDR Deployments
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- Mobile Device Management Overview
- Set Up the MDM Integration With GlobalProtect
- Qualified MDM Vendors
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- Create a Smart Computer Group for GlobalProtect App Deployment
- Create a Single Configuration Profile for the GlobalProtect App for macOS
- Deploy the GlobalProtect Mobile App for macOS Using Jamf Pro
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- Enable GlobalProtect System Extensions on macOS Endpoints Using Jamf Pro
- Enable GlobalProtect Network Extensions on macOS Big Sur Endpoints Using Jamf Pro
- Add a Configuration Profile for the GlobalProtect Enforcer by Using Jamf Pro 10.26.0
- Verify Configuration Profiles Deployed by Jamf Pro
- Remove System Extensions on macOS Monterey Endpoints Using Jamf Pro
- Non-Removable System Extensions on macOS Sequoia Endpoints Using Jamf Pro
- Uninstall the GlobalProtect Mobile App Using Jamf Pro
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- Configure HIP-Based Policy Enforcement
- Configure HIP Exceptions for Patch Management
- Collect Application and Process Data From Endpoints
- Redistribute HIP Reports
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- Identification and Quarantine of Compromised Devices Overview and License Requirements
- View Quarantined Device Information
- Manually Add and Delete Devices From the Quarantine List
- Automatically Quarantine a Device
- Use GlobalProtect and Security Policies to Block Access to Quarantined Devices
- Redistribute Device Quarantine Information from Panorama
- Troubleshoot HIP Issues
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- Enable and Verify FIPS-CC Mode on Windows Endpoints
- Enable and Verify FIPS-CC Mode on macOS Endpoints
- Enable and Verify FIPS-CC Mode Using Workspace ONE on iOS Endpoints
- Enable FIPS Mode on Linux EndPoints with Ubuntu or RHEL
- Enable and Verify FIPS-CC Mode Using Microsoft Intune on Android Endpoints
- FIPS-CC Security Functions
- Resolve FIPS-CC Mode Issues
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- Remote Access VPN (Authentication Profile)
- Remote Access VPN (Certificate Profile)
- Remote Access VPN with Two-Factor Authentication
- GlobalProtect Always On VPN Configuration
- Remote Access VPN with Pre-Logon
- User-Initiated Pre-Logon Connection
- GlobalProtect Multiple Gateway Configuration
- GlobalProtect for Internal HIP Checking and User-Based Access
- Mixed Internal and External Gateway Configuration
- Captive Portal and Enforce GlobalProtect for Network Access
- GlobalProtect on Windows 365 Cloud PC
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- About GlobalProtect Cipher Selection
- Cipher Exchange Between the GlobalProtect App and Gateway
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- Reference: GlobalProtect App Cryptographic Functions
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- Reference: TLS Ciphers Supported by GlobalProtect Apps on macOS Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Windows Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Android 6.0.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on iOS 10.2.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Chromebooks
- Ciphers Used to Set Up IPsec Tunnels
- SSL APIs
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- View a Graphical Display of GlobalProtect User Activity in PAN-OS
- View All GlobalProtect Logs on a Dedicated Page in PAN-OS
- Event Descriptions for the GlobalProtect Logs in PAN-OS
- Filter GlobalProtect Logs for Gateway Latency in PAN-OS
- Restrict Access to GlobalProtect Logs in PAN-OS
- Forward GlobalProtect Logs to an External Service in PAN-OS
- Configure Custom Reports for GlobalProtect in PAN-OS
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6.3
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
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- Download and Install the GlobalProtect App for Windows
- Use Connect Before Logon
- Use Single Sign-On for Smart Card Authentication
- Use the GlobalProtect App for Windows
- Report an Issue From the GlobalProtect App for Windows
- Disconnect the GlobalProtect App for Windows
- Uninstall the GlobalProtect App for Windows
- Fix a Microsoft Installer Conflict
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- Download and Install the GlobalProtect App for macOS
- Use the GlobalProtect App for macOS
- Report an Issue From the GlobalProtect App for macOS
- Disconnect the GlobalProtect App for macOS
- Uninstall the GlobalProtect App for macOS
- Remove the GlobalProtect Enforcer Kernel Extension
- Enable the GlobalProtect App for macOS to Use Client Certificates for Authentication
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6.1
- 6.1
- 6.0
- 5.1
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5.1
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
GlobalProtect App 5.1 Known Issues
See the list of the known issues in GlobalProtect app
5.1.
The following table describes known issues in the GlobalProtect
app 5.1 releases.
Issue ID | Description |
---|---|
GPC-11165 | When users run the GlobalProtect app for
Android, the app reports a Required Client Certificate not found error
for the first time and failed when users switched between portals
configured with different client certificate profiles. The client
certificate authentication is successful when users attempt to connect
to the app again. |
GPC-10839 | Safari cannot be added to the application-based
split tunnel rule on macOS endpoints. |
GPC-10603 | When the split tunnel settings based on
the destination domains are configured on the GlobalProtect gateway
and either Chrome or the Edge browser is used to navigate to these
domains on macOS endpoints running macOS Catalina 10.15.4 or later,
the connection reset errors appear
for a few seconds before the website launches. |
GPC-10356 | When the split tunnel settings are configured
to exclude application traffic such as Microsoft Teams and Skype,
some excluded traffic are still forwarded through the tunnel. |
GPC-9415 | For the GUI version of the GlobalProtect
app for Linux, SAML authentication with Microsoft Azure does not
work on Ubuntu 1804 or greater versions. |
GPC-9353 | When you upgrade Red Hat® Enterprise Linux 7 to Red Hat® Enterprise Linux 8, the operating system displays errors for missing GlobalProtect packages (qt5-qtwebkit) during the upgrade. |
GPC-9092 | On Chromebooks with the GlobalProtect app for
Android, after refreshing the configuration or disabling and re-enabling
the app, GlobalProtect reports a portal not found error. Workaround:
Refresh the configuration again to trigger the connection. |
GPC-9043 | On iOS devices where you enable the user to save user credentials after supplying a trusted fingerprint, when you refresh the connection, the GlobalProtect app displays an Authentication Failed error. |
GPC-7017 | When users run the GlobalProtect app for
Android on their Chromebooks, the app cannot connect to GlobalProtect
gateways based on the source IP address of the user because it runs
within the Android container on Chrome OS. The Android container
uses a network bridge to connect the app to the network, so it is
assigned a different IP address from the source IP address of the
Chromebook user. Workaround: Ensure that gateway selection
for the Android operating system is not based on the source IP address
of the user by leaving both the Region and IP
Address fields empty in the config selection criteria
for your client settings configuration (NetworkGlobalProtectGateways<gateway-config>AgentClient Settings<client-settings-config>Config Selection Criteria). |
GPC-6878 | When users run the GlobalProtect app for
Android on their Chromebooks, the app cannot connect to GlobalProtect
portals using IPv6 because it runs within the Android container
in Chrome OS, which does not currently support IPv6. Workaround:
Set the IP Address Type for your GlobalProtect
portal to IPv4 Only (NetworkGlobalProtectPortals<<portal-config>General). |
GPC-6792 | The GlobalProtect app does not support portal
hostnames with non-English characters. |
GPC-6456 | When users establish a GlobalProtect connection
for the first time on iPads running iOS 11.1, and they Don’t Allow GlobalProtect
to send them notifications, the Settings -> GlobalProtect link
on subsequent notification permission reminders does not open. Workaround:
Upgrade your iPad to iOS 11.3 or a later version. If you remain
on iOS 11.1, you can enable GlobalProtect to send you notifications
by going to the GlobalProtect notification settings on your iPad (SettingsNotificationsGlobalProtect) and then selecting Allow
Notifications. |
GPC-4856 | On macOS endpoints, the GlobalProtect
app can’t detect the following Anti-Malware information
for the HIP Match log details of the Gatekeeper security feature (MonitorLogsHIP
Match<hip-match-log>):
|
PAN-109759 | The firewall does not generate a notification
for the GlobalProtect app when the firewall denies an unencrypted
TLS session due to an authentication policy match. |