Configure a User-Initiated Remote Access VPN Configuration for iOS Endpoints Using Workspace ONE

Download the GlobalProtect app for iOS.
Deploy the GlobalProtect Mobile App Using Workspace ONE.
Download the GlobalProtect app directly from the App Store.
The GlobalProtect app for iOS is also available in the Apple App Store in China.
From the Workspace ONE console, modify an existing Apple iOS profile or add a new one.
Select
Devices
Profiles & Resources
Profiles
, and then
ADD
a new profile.
Select
iOS
from the platform list.
Configure the
General
settings:
Enter a
Name
for the profile.
(
Optional
) Enter a brief
Description
of the profile that indicates its purpose.
(
Optional
) Select the
Deployment
method, which indicates whether the profile will be removed automatically upon unenrollment—either
Managed
(the profile is removed) or
Manual
(the profile remains installed until it is removed by the end user).
(
Optional
) Select an
Assignment Type
to determine how the profile is deployed to endpoints. Select
Auto
to deploy the profile to all endpoints automatically,
Optional
to enable the end user to install the profile from the Self-Service Portal (SSP) or to manually deploy the profile to individual endpoints, or
Compliance
to deploy the profile when an end user violates a compliance policy applicable to the endpoint.
(
Optional
) Select whether or not you want to
Allow Removal
of the profile by the end user. Select
Always
to enable the end user to manually remove the profile at any time,
Never
to prevent the end user from removing the profile, or
With Authorization
to enable the end user to remove the profile with the authorization of the administrator. Choosing
With Authorization
adds a required Password.
(
Optional
) In the
Managed By
field, enter the Organization Group with administrative access to the profile.
(
Optional
) In the
Assigned Groups
field, add the Smart Groups to which you want the profile added. This field includes an option to create a new Smart Group, which can be configured with specs for minimum OS, device models, ownership categories, organization groups, and more.
(
Optional
) Indicate whether you want to include any
Exclusions
to the assignment of this profile. If you select
Yes
, the
Excluded Groups
field displays, enabling you to select the Smart Groups that you wish to exclude from the assignment of this profile.
(
Optional
) If you enable the option to
Install only on devices inside selected areas
, the profile can be installed only on endpoints in specified geofence or iBeacon regions. When prompted, add the geofence or iBeacon regions in the
Assigned Geofence Areas
field.
(
Optional
) If you
Enable Scheduling and install only during selected time periods
, you can apply a time schedule (
Devices
Profiles & Resources
Profiles Settings
Time Schedules
) to the profile installation, which limits the periods of time during which the profile can be installed on endpoints. When prompted, enter the schedule name in the
Assigned Schedules
field.
(
Optional
) Select the
Removal Date
on which you want the profile to be removed from all endpoints.
Configure the
Credentials
settings:
All remote access VPN configurations for iOS endpoints require certificate-based authentication.
Starting with iOS 12, if you want to use client certificates for GlobalProtect client authentication, you must deploy the client certificates as part of the VPN profile that is pushed from the MDM server. If you deploy client certificates from the MDM server using any other method, the certificates cannot be used by the GlobalProtect app.
To pull client certificates from Workspace ONE users:

Set the
Credential Source
to
User Certificate
.
Select the
S/MIME Signing Certificate
(default).

To upload a client certificate manually:

Set the
Credential Source
to
Upload
.
Enter a
Credential Name
.
Click
UPLOAD
to locate and select the certificate that you want to upload.
After you select a certificate, click
SAVE
.

To use a predefined certificate authority and template:

Set the
Credential Source
to
Defined Certificate Authority
.
Select the
Certificate Authority
from which you want obtain certificates.
Select the
Certificate Template
for the certificate authority.
Configure the
VPN
settings:
Enter the
Connection Name
that the endpoint displays.
Select the network
Connection Type
:
For GlobalProtect app 4.1.x and earlier releases, select
Palo Alto Networks GlobalProtect
.
For GlobalProtect app 5.0 and later releases, select
Custom
.
(
Optional
) If you set the
Connection Type
to
Custom
, enter the bundle ID (
com.paloaltonetworks.globalprotect.vpn
) in the
Identifier
field to identify the GlobalProtect app.
If you downloaded the GlobalProtect app directly from the Apple App Store in China, enter the bundle ID (
com.paloaltonetworks.globalprotect.vpncn
) in the
Identifier
field.
In the
Server
field, enter the hostname or IP address of the GlobalProtect portal to which users connect.
(
Optional
) Enter the username of the VPN
Account
or click the add (
+
) button to view supported lookup values that you can insert.
(
Optional
) In the
Disconnect on idle
field, specify the amount of time (in seconds) at which an endpoint logs out of the GlobalProtect app after the app stops routing traffic through the VPN tunnel.
In the Authentication area, set the user
Authentication
method to
Certificate
.
All remote access VPN configurations for iOS endpoints require certificate-based authentication.
When prompted, select the
Identity Certificate
that GlobalProtect will use to authenticate users. The
Identity Certificate
is the same certificate that you configured in the
Credentials
settings.
Ensure that the
Enable VPN On Demand
option is enabled (default setting).
(
Optional
) Configure legacy
VPN On-Demand
connection rules:
Match Domain or Host
—Enter the domain or hostname that triggers the GlobalProtect connection to establish when accessed by users.
On Demand Action
—Set the
On Demand Action
to
Establish if Needed
or
Always Establish
to establish the GlobalProtect connection only if users cannot reach the specified domain or hostname directly. Set the
On Demand Action
to
Never Establish
to prevent the GlobalProtect connection from establishing when users access the specified domain or hostname. If the connection is already established, it can continue to be used.
(
Optional
) Set more granular On-Demand connection rules by enabling the GlobalProtect app to
Use new on-demand keys
. You can add multiple rules by clicking
ADD RULE
.
In the On-Demand Rule area, select an

Action

to apply to the GlobalProtect connection based on the Criteria that you define:

Evaluate Connection

—Automatically establish the GlobalProtect connection based on the network and connection settings. This evaluation occurs each time a user attempts to connect to a domain.

Connect

—Automatically establish the GlobalProtect connection.

Disconnect

—Automatically disable GlobalProtect and prevent GlobalProtect from reconnecting.

Ignore

—Leave the existing GlobalProtect connection as is and prevent GlobalProtect from reconnecting if it disconnects.

(

Optional

) If you set the

Action

for your On-Demand connection rule to

Evaluate Connection

, you must also configure an Action Parameter to specify whether or not GlobalProtect can attempt to reconnect if domain name resolution fails during the connection evaluation (for example, if the DNS server fails to respond due to a timeout). You can add multiple parameters by clicking

ADD ACTION PARAMETERS

.

Set the

Domain Action

to

Connect if Needed

to enable GlobalProtect to reconnect or to

Never Connect

to prevent GlobalProtect from reconnecting.

Enter the

Domains

for which this

Action Parameter

applies.

(

Optional

) If you set the

Domain Action

to

Connect if Needed

, enter the HTTP or HTTPS URL that you want to probe in the

URL Probe

field. If the hostname of the URL cannot be resolved, the server is unreachable, or the server does not respond with a 200 HTTP status code, the GlobalProtect connection establishes.

(

Optional

) If you set the

Domain Action

to

Connect if Needed

, enter the IP addresses of the

DNS Servers

(internal or trusted external) used to resolve the specified

Domains

. If the DNS servers are not reachable, the GlobalProtect connection establishes.

Configure the following Criteria to match against for your On-Demand connection rule. If an endpoint matches all specified criteria, the On-Demand connection rule is applied to that endpoint.

Interface Match

—Specify the connection type to match against the endpoint’s network adapter:

Any

,

Ethernet

,

Wi-Fi

,

Cellular

.

URL Probe

—Enter the HTTP or HTTPS URL to match against. If the match is successful, a 200 HTTP status code is returned.

SSID Match

—Enter the network SSID to match against. You can add multiple network SSIDs by clicking the add (

+

) button. For a successful match, the endpoint must match at least one specified network SSID.

DNS Domain Match

—Enter the DNS search domain to match against. You can also match with a Wildcard record (such as

*.example.com

) to include all subdomains.

DNS Address Match

—Enter the DNS server IP address to match against. You can add multiple DNS server IP addresses by clicking the add (

+

) button. You can also match with a single Wildcard record (such as

17.*

) that includes all DNS servers without IP addresses. For a successful match, all DNS server IP addresses listed on the endpoint must match the specified DNS server IP addresses.
(
Optional
) Select the
Proxy
type and configure the relevant settings.
(
Optional
) (
starting with GlobalProtect app 5.0
) If your GlobalProtect deployment requires HIP integration with MDM, specify the unique device identifier (UDID) attribute.
GlobalProtect supports integration with MDM to obtain mobile device attributes from the MDM server for use in HIP-based policy enforcement. In order for the MDM integration to work, the GlobalProtect app must present the UDID of the endpoint to the GlobalProtect gateway. The UDID attribute enables the GlobalProtect app to retrieve and use UDID information in MDM-based deployments. If you remove the UDID attribute from the profile, you can no longer use the MDM integration. The GlobalProtect app generates a new UDID, but it cannot be used for the integration.
If you are using the

Palo Alto Networks GlobalProtect

network

Connection Type

, go to the

VPN

settings and enable

Vendor Keys

in the Vendor Configuration area. Set the

Key

to

mobile_id

and the

Value

to

{DeviceUid}

.

If you are using the

Custom

network

Connection Type

, go to the

VPN

settings and

ADD

Custom Data

in the Connection Info area. Set the

Key

to

mobile_id

and the

Value

to

{DeviceUid}

.
SAVE & PUBLISH
your changes.