End-of-Life (EoL)

Disable the GlobalProtect Agent for Mac

If necessary, you can disable the GlobalProtect agent. For example, you might disable the agent if the GlobalProtect virtual private network (VPN) is not working in a hotel and the VPN failure prevents you from connecting to the Internet; after disabling the GlobalProtect agent, you might be able to connect to the Internet and have unsecured communication (without a VPN).
Whether, how, how many times, and how long you can disable the GlobalProtect agent depends on how the administrator configured your GlobalProtect service. The configuration might prevent you from disabling the agent or might allow you only to disable it after correctly responding to a challenge.
If your configuration includes a challenge, the GlobalProtect agent prompts for one of the following: the reason you want to disable the agent, a passcode, or, for the strictest security, a ticket number. The response to a challenge can simply be a typed statement of why you want to disable the agent, or you could be required to provide a passcode or ticket number. If the challenge involves a passcode or ticket, we recommend you communicate with a GlobalProtect administrator or a Help desk person about passcodes and tickets by phone.
Before you can get a valid ticket number, your endpoint displays a ticket request number that you must communicate to your GlobalProtect administrator or a Help desk person. If your disable request is approved, you will receive the valid ticket number out of band, preferably by telephone.
Typically, an administrator provides a passcode in advance, either in an email to you as a new GlobalProtect user or posted on your organization’s website (or by phone if in response to an outage or system issue).
The following steps describe how to disable the agent and what to do if you see a challenge:
  1. Initiate disabling of the GlobalProtect agent.
    Click the GlobalProtect menu bar icon ( ) and select
    is visible only if your GlobalProtect agent configuration allows you to disable the agent. If the configuration lets you disable the GlobalProtect agent without being required to correctly respond to a challenge, the GlobalProtect agent will close without requiring further action.
  2. Respond to one or more challenges if required.
    If prompted, provide the following information as needed:
    • Reason
      —Your reason for disabling the GlobalProtect agent. Your configuration may require you to provide only this information when attempting to disable the agent.
    • Passcode
      —A passcode that is typically provided by your administrator in advance of a known issue or event that requires you to disable the agent.
    • Ticket
      —If your configuration requires you to provide a ticket number, the GlobalProtect interface displays a ticket request number as an eight-character hexadecimal number as soon as you select
      . To disable the agent when a ticket number is required, contact your administrator or Help desk (by telephone) and provide the ticket request number. After approving your request, your administrator or Help desk person gives you a ticket number, also in the form of an eight-character hexadecimal number.Enter the ticket number in the
      field and click

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