If necessary, you can disable the GlobalProtect
agent. For example, you might disable the agent if the GlobalProtect
virtual private network (VPN) is not working in a hotel and the
VPN failure prevents you from connecting to the Internet; after
disabling the GlobalProtect agent, you might be able to connect
to the Internet and have unsecured communication (without a VPN).
how, how many times, and how long you can disable the GlobalProtect
agent depends on how the administrator configured your GlobalProtect
service. The configuration might prevent you from disabling the
agent or might allow you only to disable it after correctly responding
to a challenge.
If your configuration includes a challenge,
the GlobalProtect agent prompts for one of the following: the reason
you want to disable the agent, a passcode, or, for the strictest
security, a ticket number. The response to a challenge can simply
be a typed statement of why you want to disable the agent, or you
could be required to provide a passcode or ticket number. If the
challenge involves a passcode or ticket, we recommend you communicate
with a GlobalProtect administrator or a Help desk person about passcodes
and tickets by phone.
Before you can get a valid ticket number,
your endpoint displays a ticket request number that you must communicate
to your GlobalProtect administrator or a Help desk person. If your
disable request is approved, you will receive the valid ticket number
out of band, preferably by telephone.
Typically, an administrator
provides a passcode in advance, either in an email to you as a new
GlobalProtect user or posted on your organization’s website (or
by phone if in response to an outage or system issue).
following steps describe how to disable the agent and what to do
if you see a challenge:
Initiate disabling of the GlobalProtect agent.
Click the GlobalProtect menu bar icon (
) and select
visible only if your GlobalProtect agent configuration allows you
to disable the agent. If the configuration lets you disable the
GlobalProtect agent without being required to correctly respond
to a challenge, the GlobalProtect agent will close without requiring
Respond to one or more challenges if required.
If prompted, provide the following information as needed:
—Your reason for disabling the
GlobalProtect agent. Your configuration may require you to provide
only this information when attempting to disable the agent.
—A passcode that is typically
provided by your administrator in advance of a known issue or event
that requires you to disable the agent.
—If your configuration requires
you to provide a ticket number, the GlobalProtect interface displays
a ticket request number as an eight-character hexadecimal number
as soon as you select
. To disable
the agent when a ticket number is required, contact your administrator
or Help desk (by telephone) and provide the ticket request number.
After approving your request, your administrator or Help desk person gives
you a ticket number, also in the form of an eight-character hexadecimal
number.Enter the ticket number in the