Provides you with the steps you perform to use the GlobalProtect
app for iOS.
This chapter applies to you only if your setup
requires you to enter your GlobalProtect login credentials after
you have logged in to your endpoint (single sign-on is disabled).
typically recommend that organizations allow its GlobalProtect users
to log in transparently following app installation. After you log
in to an endpoint with transparent GlobalProtect login, the GlobalProtect
app automatically initiates and connects to the corporate network
without further user intervention.
If your setup requires
you to enter your GlobalProtect credentials, follow the applicable
Connect to the GlobalProtect portal or gateway.
Use one of the following workflows to connect to the GlobalProtect
portal or gateway:
First time connection experience:
the GlobalProtect app.
) If you have not enabled GlobalProtect
notifications on your endpoint, a notification permission dialog
GlobalProtect to send you
GlobalProtect to send you notifications, a reminder
appears the next time you launch the app. Tap the
link to go to the notification permission
screen, where you can enable notifications. If you still do not
want to enable notifications,
Enter the GlobalProtect portal address.
) Depending on the connection mode, tap
initiate the connection.
“GlobalProtect” Would Like to AddVPN Configurations
appears, use the following steps to add VPN configurations to your
to add VPN configurations to your endpoint. This setting enables
GlobalProtect to filter and monitor network activity on the endpoint
when you are using the VPN.
Enter your iPhone or iPad passcode to confirm that you want
to add VPN configurations to your endpoint.
) If your endpoint is unable to verify
the identity of the GlobalProtect portal using the portal server
Cannot Verify Server Identity
If you trust the certificate, tap
with the connection.
) If prompted, enter your
If your administrator
has allowed you to use biometric (fingerprint or, for iOS X devices
only, face ID) information to sign in, you need to first sign-in
with a username and password twice (once to save it and again to
authenticate); you can then use biometric information to sign in.
) If you are using multi-factor authentication,
enter the GlobalProtect verification
is sent to your endpoint after you sign in, and then tap
) If your administrator configures the
GlobalProtect app to display a welcome message, the welcome message
appears upon successful connection. Close the welcome message to
proceed to the home screen.
) If there are notifications on your app,
the Notifications dialog appears upon successful connection. Close
the Notifications dialog to proceed to the home screen.
When the home screen appears, verify that your connection
has established successfully. If the connection is successful, the
home screen displays the
) By default, the endpoint automatically
connects to the
on the configuration that the administrator defines and the response
times of the available gateways. To connect to a different gateway,
tap the gateway drop-down at the bottom of the home screen and then
use one of the following options:
Select a gateway
manually (external gateways only). If your administrator configures
more than 10 manual external gateways in your portal agent configuration,
you can also locate a specific gateway using the gateway search option.
Assign and automatically connect to a preferred gateway by tapping
the More Options (
for the gateway that you want to set as the preferred gateway and
Set As Preferred
. Alternatively, you
can long-press (tap and hold) the gateway and then
the preferred gateway assignment, tap the More Options (
) icon for the preferred
gateway and then
you can long-press (tap and hold) the gateway and then