GlobalProtect
Use the GlobalProtect App for iOS
Table of Contents
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GlobalProtect Docs
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10.1 & Later
- 10.1 & Later
- 9.1 (EoL)
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- How Does the App Know Which Certificate to Supply?
- Set Up Cloud Identity Engine Authentication
- Configure GlobalProtect to Facilitate Multi-Factor Authentication Notifications
- Enable Delivery of VSAs to a RADIUS Server
- Enable Group Mapping
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- GlobalProtect App Minimum Hardware Requirements
- Download the GlobalProtect App Software Package for Hosting on the Portal
- Host App Updates on the Portal
- Host App Updates on a Web Server
- Test the App Installation
- Download and Install the GlobalProtect Mobile App
- View and Collect GlobalProtect App Logs
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- Deploy App Settings in the Windows Registry
- Deploy App Settings from Msiexec
- Deploy Scripts Using the Windows Registry
- Deploy Scripts Using Msiexec
- Deploy Connect Before Logon Settings in the Windows Registry
- Deploy GlobalProtect Credential Provider Settings in the Windows Registry
- SSO Wrapping for Third-Party Credential Providers on Windows Endpoints
- Enable SSO Wrapping for Third-Party Credentials with the Windows Registry
- Enable SSO Wrapping for Third-Party Credentials with the Windows Installer
- Deploy App Settings to Linux Endpoints
- GlobalProtect Processes to be Whitelisted on EDR Deployments
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- Mobile Device Management Overview
- Set Up the MDM Integration With GlobalProtect
- Qualified MDM Vendors
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- Set Up the Microsoft Intune Environment for Android Endpoints
- Deploy the GlobalProtect App on Android Endpoints Using Microsoft Intune
- Create an App Configuration on Android Endpoints Using Microsoft Intune
- Configure Lockdown Mode for Always On Connect Method on Android Endpoints Using Microsoft Intune
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- Deploy the GlobalProtect Mobile App Using Microsoft Intune
- Configure an Always On VPN Configuration for iOS Endpoints Using Microsoft Intune
- Configure a User-Initiated Remote Access VPN Configuration for iOS Endpoints Using Microsoft Intune
- Configure a Per-App VPN Configuration for iOS Endpoints Using Microsoft Intune
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- Create a Smart Computer Group for GlobalProtect App Deployment
- Create a Single Configuration Profile for the GlobalProtect App for macOS
- Deploy the GlobalProtect Mobile App for macOS Using Jamf Pro
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- Enable GlobalProtect System Extensions on macOS Endpoints Using Jamf Pro
- Enable GlobalProtect Network Extensions on macOS Big Sur Endpoints Using Jamf Pro
- Add a Configuration Profile for the GlobalProtect Enforcer by Using Jamf Pro 10.26.0
- Verify Configuration Profiles Deployed by Jamf Pro
- Remove System Extensions on macOS Monterey Endpoints Using Jamf Pro
- Non-Removable System Extensions on macOS Sequoia Endpoints Using Jamf Pro
- Uninstall the GlobalProtect Mobile App Using Jamf Pro
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- Configure HIP-Based Policy Enforcement
- Configure HIP Exceptions for Patch Management
- Collect Application and Process Data From Endpoints
- Redistribute HIP Reports
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- Identification and Quarantine of Compromised Devices Overview and License Requirements
- View Quarantined Device Information
- Manually Add and Delete Devices From the Quarantine List
- Automatically Quarantine a Device
- Use GlobalProtect and Security Policies to Block Access to Quarantined Devices
- Redistribute Device Quarantine Information from Panorama
- Troubleshoot HIP Issues
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- Enable and Verify FIPS-CC Mode on Windows Endpoints
- Enable and Verify FIPS-CC Mode on macOS Endpoints
- Enable and Verify FIPS-CC Mode Using Workspace ONE on iOS Endpoints
- Enable FIPS Mode on Linux EndPoints with Ubuntu or RHEL
- Enable and Verify FIPS-CC Mode Using Microsoft Intune on Android Endpoints
- FIPS-CC Security Functions
- Resolve FIPS-CC Mode Issues
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- Remote Access VPN (Authentication Profile)
- Remote Access VPN (Certificate Profile)
- Remote Access VPN with Two-Factor Authentication
- GlobalProtect Always On VPN Configuration
- Remote Access VPN with Pre-Logon
- User-Initiated Pre-Logon Connection
- GlobalProtect Multiple Gateway Configuration
- GlobalProtect for Internal HIP Checking and User-Based Access
- Mixed Internal and External Gateway Configuration
- Captive Portal and Enforce GlobalProtect for Network Access
- GlobalProtect on Windows 365 Cloud PC
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- About GlobalProtect Cipher Selection
- Cipher Exchange Between the GlobalProtect App and Gateway
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- Reference: GlobalProtect App Cryptographic Functions
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- Reference: TLS Ciphers Supported by GlobalProtect Apps on macOS Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Windows Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Android 6.0.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on iOS 10.2.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Chromebooks
- Ciphers Used to Set Up IPsec Tunnels
- SSL APIs
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- View a Graphical Display of GlobalProtect User Activity in PAN-OS
- View All GlobalProtect Logs on a Dedicated Page in PAN-OS
- Event Descriptions for the GlobalProtect Logs in PAN-OS
- Filter GlobalProtect Logs for Gateway Latency in PAN-OS
- Restrict Access to GlobalProtect Logs in PAN-OS
- Forward GlobalProtect Logs to an External Service in PAN-OS
- Configure Custom Reports for GlobalProtect in PAN-OS
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5.1
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
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- Download and Install the GlobalProtect App for macOS
- Use the GlobalProtect App for macOS
- Disable the GlobalProtect App for macOS
- Uninstall the GlobalProtect App for macOS
- Remove the GlobalProtect Enforcer Kernel Extension
- Enable the GlobalProtect App for macOS to Use Client Certificates for Authentication
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- Download and Install the GlobalProtect App for Android
- Download and Install the GlobalProtect App for Android on Chromebooks
- Use the GlobalProtect App for Android
- Disable the GlobalProtect App for Android
- Uninstall the GlobalProtect App for Android
- Uninstall the GlobalProtect App for Android from Chromebooks
- GlobalProtect for IoT Devices
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6.1
- 6.1
- 6.0
- 5.1
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6.3
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
Use the GlobalProtect App for iOS
Provides you with the steps you perform to use the GlobalProtect
app for iOS.
This chapter applies to you only if your setup
requires you to enter your GlobalProtect login credentials after
you have logged in to your endpoint (single sign-on is disabled).
We
typically recommend that organizations allow its GlobalProtect users
to log in transparently following app installation. After you log
in to an endpoint with transparent GlobalProtect login, the GlobalProtect
app automatically initiates and connects to the corporate network
without further user intervention.
If your setup requires
you to enter your GlobalProtect credentials, follow the applicable
steps below.
- Connect to the GlobalProtect portal or gateway.Use one of the following workflows to connect to the GlobalProtect portal or gateway:
- First time connection experience:
- Launch the GlobalProtect app.
- (Optional) If you have not enabled GlobalProtect notifications on your endpoint, a notification permission dialog appears. Allow GlobalProtect to send you notifications.If you Don’t Allow GlobalProtect to send you notifications, a reminder appears the next time you launch the app. Tap the Settings -> GlobalProtect link to go to the notification permission screen, where you can enable notifications. If you still do not want to enable notifications, Skip this screen.
- Enter the GlobalProtect portal address.
- (Optional) Depending on the connection mode, tap Connect to initiate the connection.
- When the “GlobalProtect” Would Like to AddVPN Configurations message appears, use the following steps to add VPN configurations to your endpoint:
- Allow GlobalProtect to add VPN configurations to your endpoint. This setting enables GlobalProtect to filter and monitor network activity on the endpoint when you are using the VPN.
- Enter your iPhone or iPad passcode to confirm that you want to add VPN configurations to your endpoint.
- (Optional) If your endpoint is unable to verify the identity of the GlobalProtect portal using the portal server certificate, the Cannot Verify Server Identity message appears. If you trust the certificate, tap Continue to proceed with the connection.
- (Optional) If prompted, enter your Username and Password and then SIGN IN.If your administrator has allowed you to use biometric (fingerprint or, for iOS X devices only, face ID) information to sign in, you need to first sign-in with a username and password twice (once to save it and again to authenticate); you can then use biometric information to sign in.
- (Optional) If you are using multi-factor authentication, enter the GlobalProtect verification Code that is sent to your endpoint after you sign in, and then tap Continue.
- (Optional) If your administrator configures the GlobalProtect app to display a welcome message, the welcome message appears upon successful connection. Close the welcome message to proceed to the home screen.
- (Optional) If there are notifications on your app, the Notifications dialog appears upon successful connection. Close the Notifications dialog to proceed to the home screen.
- When the home screen appears, verify that your connection has established successfully. If the connection is successful, the home screen displays the CONNECTED state.
- (Optional) By default, the endpoint automatically connects to the Best Available gateway based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, tap the gateway drop-down at the bottom of the home screen and then use one of the following options:
- Select a gateway manually (external gateways only). If your administrator configures more than 10 manual external gateways in your portal agent configuration, you can also locate a specific gateway using the gateway search option.
- Assign and automatically connect to a preferred gateway by tapping the More Options (To remove the preferred gateway assignment, tap the More Options (
- On-Demand (Remote Access VPN) connection experience:When GlobalProtect administrator configures GlobalProtect with the On-Demand connect method, you must launch the GlobalProtect app to initiate the connection manually. After the connection initiates, you can TAP TO CONNECT to establish the GlobalProtect connection. If your administrator enables GlobalProtect to Save User Credentials, the connection establishes without requiring further user interaction. If your administrator does not enable GlobalProtect to Save User Credentials, you must sign in to establish the connection.
- Always On connection experienceWhen your GlobalProtect administrator configures GlobalProtect with the Always On connect method, the connection initiates automatically. Depending on whether your administrator configures the GlobalProtect app to Save User Credentials, you can establish the GlobalProtect connection without launching the app. If your administrator enables GlobalProtect to Save User Credentials, the connection establishes automatically without requiring any user interaction. If your administrator does not enable GlobalProtect to Save User Credentials, you must sign in through the app to establish the connection.
- View information about your GlobalProtect connection.After you establish the GlobalProtect connection, launch the GlobalProtect app. Tap the settings icon to open the settings menu. From the settings menu, tap SETTINGS to view information about your connection, including the Portal address and connection Status.
- If you want to connect to a different GlobalProtect portal, tap the Portal address. When prompted, enter a new portal address and then tap CONNECT.
- If you are connected to an external gateway, tap the connection Status to view additional details about your connection (including the network SSID and gateway IP address/FQDN).
- (Optional) Change your saved password.If your GlobalProtect administrator configures the GlobalProtect portal agent to Save User Credentials, your credentials are automatically saved to the GlobalProtect app. When your password expires or a RADIUS or AD administrator requires a password change at the next login, you can update your password on the app. This feature is enabled only when you are authenticated with a RADIUS server using the Protected Extensible Authentication Protocol Microsoft Challenge Handshake Authentication Protocol version 2 (PEAP-MSCHAPv2).
- Launch the GlobalProtect app.
- From the home screen, TAP TO CONNECT.
- (Optional) If prompted, enter your old Username and Password,
and then SIGN IN.
- When the GlobalProtect app prompts you to Update Password,
enter your Current Password followed by your New
Password.
- Retype Password to confirm your new password.
- SIGN IN to reconnect to GlobalProtect with your new password.
- (Optional) Disconnect from GlobalProtect.If your administrator configures GlobalProtect with the On-Demand connect method, you can TAP TO DISCONNECT from the home screen.