GlobalProtect
Disconnect the GlobalProtect App for macOS
Table of Contents
Expand All
|
Collapse All
GlobalProtect Docs
-
10.1 & Later
- 10.1 & Later
- 9.1 (EoL)
-
- How Does the App Know Which Certificate to Supply?
- Set Up Cloud Identity Engine Authentication
- Configure GlobalProtect to Facilitate Multi-Factor Authentication Notifications
- Enable Delivery of VSAs to a RADIUS Server
- Enable Group Mapping
-
-
- GlobalProtect App Minimum Hardware Requirements
- Download the GlobalProtect App Software Package for Hosting on the Portal
- Host App Updates on the Portal
- Host App Updates on a Web Server
- Test the App Installation
- Download and Install the GlobalProtect Mobile App
- View and Collect GlobalProtect App Logs
-
-
- Deploy App Settings in the Windows Registry
- Deploy App Settings from Msiexec
- Deploy Scripts Using the Windows Registry
- Deploy Scripts Using Msiexec
- Deploy Connect Before Logon Settings in the Windows Registry
- Deploy GlobalProtect Credential Provider Settings in the Windows Registry
- SSO Wrapping for Third-Party Credential Providers on Windows Endpoints
- Enable SSO Wrapping for Third-Party Credentials with the Windows Registry
- Enable SSO Wrapping for Third-Party Credentials with the Windows Installer
- Deploy App Settings to Linux Endpoints
- GlobalProtect Processes to be Whitelisted on EDR Deployments
-
-
- Mobile Device Management Overview
- Set Up the MDM Integration With GlobalProtect
- Qualified MDM Vendors
-
-
- Set Up the Microsoft Intune Environment for Android Endpoints
- Deploy the GlobalProtect App on Android Endpoints Using Microsoft Intune
- Create an App Configuration on Android Endpoints Using Microsoft Intune
- Configure Lockdown Mode for Always On Connect Method on Android Endpoints Using Microsoft Intune
-
- Deploy the GlobalProtect Mobile App Using Microsoft Intune
- Configure an Always On VPN Configuration for iOS Endpoints Using Microsoft Intune
- Configure a User-Initiated Remote Access VPN Configuration for iOS Endpoints Using Microsoft Intune
- Configure a Per-App VPN Configuration for iOS Endpoints Using Microsoft Intune
-
-
-
- Create a Smart Computer Group for GlobalProtect App Deployment
- Create a Single Configuration Profile for the GlobalProtect App for macOS
- Deploy the GlobalProtect Mobile App for macOS Using Jamf Pro
-
- Enable GlobalProtect System Extensions on macOS Endpoints Using Jamf Pro
- Enable GlobalProtect Network Extensions on macOS Big Sur Endpoints Using Jamf Pro
- Add a Configuration Profile for the GlobalProtect Enforcer by Using Jamf Pro 10.26.0
- Verify Configuration Profiles Deployed by Jamf Pro
- Remove System Extensions on macOS Monterey Endpoints Using Jamf Pro
- Non-Removable System Extensions on macOS Sequoia Endpoints Using Jamf Pro
- Uninstall the GlobalProtect Mobile App Using Jamf Pro
-
- Configure HIP-Based Policy Enforcement
- Configure HIP Exceptions for Patch Management
- Collect Application and Process Data From Endpoints
- Redistribute HIP Reports
-
- Identification and Quarantine of Compromised Devices Overview and License Requirements
- View Quarantined Device Information
- Manually Add and Delete Devices From the Quarantine List
- Automatically Quarantine a Device
- Use GlobalProtect and Security Policies to Block Access to Quarantined Devices
- Redistribute Device Quarantine Information from Panorama
- Troubleshoot HIP Issues
-
-
- Enable and Verify FIPS-CC Mode on Windows Endpoints
- Enable and Verify FIPS-CC Mode on macOS Endpoints
- Enable and Verify FIPS-CC Mode Using Workspace ONE on iOS Endpoints
- Enable FIPS Mode on Linux EndPoints with Ubuntu or RHEL
- Enable and Verify FIPS-CC Mode Using Microsoft Intune on Android Endpoints
- FIPS-CC Security Functions
- Resolve FIPS-CC Mode Issues
-
-
- Remote Access VPN (Authentication Profile)
- Remote Access VPN (Certificate Profile)
- Remote Access VPN with Two-Factor Authentication
- GlobalProtect Always On VPN Configuration
- Remote Access VPN with Pre-Logon
- User-Initiated Pre-Logon Connection
- GlobalProtect Multiple Gateway Configuration
- GlobalProtect for Internal HIP Checking and User-Based Access
- Mixed Internal and External Gateway Configuration
- Captive Portal and Enforce GlobalProtect for Network Access
- GlobalProtect on Windows 365 Cloud PC
-
- About GlobalProtect Cipher Selection
- Cipher Exchange Between the GlobalProtect App and Gateway
-
- Reference: GlobalProtect App Cryptographic Functions
-
- Reference: TLS Ciphers Supported by GlobalProtect Apps on macOS Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Windows Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Android 6.0.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on iOS 10.2.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Chromebooks
- Ciphers Used to Set Up IPsec Tunnels
- SSL APIs
-
- View a Graphical Display of GlobalProtect User Activity in PAN-OS
- View All GlobalProtect Logs on a Dedicated Page in PAN-OS
- Event Descriptions for the GlobalProtect Logs in PAN-OS
- Filter GlobalProtect Logs for Gateway Latency in PAN-OS
- Restrict Access to GlobalProtect Logs in PAN-OS
- Forward GlobalProtect Logs to an External Service in PAN-OS
- Configure Custom Reports for GlobalProtect in PAN-OS
-
6.2
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
-
- Download and Install the GlobalProtect App for Windows
- Use Connect Before Logon
- Use Single Sign-On for Smart Card Authentication
- Use the GlobalProtect App for Windows
- Report an Issue From the GlobalProtect App for Windows
- Disconnect the GlobalProtect App for Windows
- Uninstall the GlobalProtect App for Windows
- Fix a Microsoft Installer Conflict
-
- Download and Install the GlobalProtect App for macOS
- Use the GlobalProtect App for macOS
- Report an Issue From the GlobalProtect App for macOS
- Disconnect the GlobalProtect App for macOS
- Uninstall the GlobalProtect App for macOS
- Remove the GlobalProtect Enforcer Kernel Extension
- Enable the GlobalProtect App for macOS to Use Client Certificates for Authentication
-
6.1
- 6.1
- 6.0
- 5.1
-
6.3
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
Disconnect the GlobalProtect App for macOS
If your administrator configures the GlobalProtect
connect method as Always On, you can disconnect
the GlobalProtect app. For example, you might want to disconnect
the app if the GlobalProtect virtual private network (VPN) is not
working in a hotel, and the VPN failure prevents you from connecting
to the internet. After disconnecting the GlobalProtect app, you
can connect to the internet using unsecured communication (without
a VPN).
The method, amount of time, and number of times for
which you can disconnect the GlobalProtect app depends on how the
administrator configures your GlobalProtect service (PanGPS). This
configuration can prevent you from disconnecting the app entirely
or allow you to disconnect the app only after responding to a challenge
correctly.
If your configuration includes a challenge, the
GlobalProtect app prompts for one of the following:
- Reason you want to disconnect the app
- Respond to one or more reasons such as Internet speed slow or App not working (if required)
- Passcode
- Ticket number
If the challenge involves a
passcode or ticket number, we recommend that you contact a GlobalProtect
administrator or Help Desk person by phone.
Administrators
typically provide passcodes in advance, either through email (for
new GlobalProtect users) or posted on your organization’s website.
In response to an outage or system issue, administrators may also
provide passcodes by phone.
Before you can obtain a valid
ticket number, your endpoint displays a ticket request number that
you must communicate to your GlobalProtect administrator or a Help
Desk person. If your disconnect request is approved, you will receive
a valid ticket number that you can use to disconnect GlobalProtect.
The
following steps describe how to disconnect the app and pass a challenge:
- Disconnect the GlobalProtect app.
- Launch the GlobalProtect app by clicking the GlobalProtect system tray icon. The status panel opens.
- Click the hamburger menu to open the settings menu.
- Select Disconnect.
The Disconnect option is visible only if your GlobalProtect agent configuration allows you to disconnect the app. If the configuration allows you to disconnect the GlobalProtect app without requiring you to respond to a challenge, the GlobalProtect app closes without requiring further action. - Respond to one or more challenges, if required.If prompted, provide the following information:
- Tell us the issue to disconnect—Your reason for disconnecting the GlobalProtect app.
- Select the reason to disconnect—If your configuration requires you to respond to one or more reasons or enter another reason, the GlobalProtect app displays the reasons as soon as you select Disconnect.
- Passcode—A passcode that is typically provided by your administrator in advance, based on a known issue or event that requires you to disconnect the app.
- Ticket—If your configuration requires you to provide a ticket number, the GlobalProtect app displays an eight-character hexadecimal ticket request number as soon as you select Disconnect. To disconnect the app with a ticket number, contact your administrator or Help Desk person (by phone) and provide the ticket request number. After approving your request, your administrator or Help Desk person provides you with an eight-character hexadecimal ticket number. Enter the ticket number in the Ticket field, and then click OK.