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    GlobalProtect

    Addressed Issues

    Table of Contents

    Addressed Issues

    Review the list of addressed issues in GlobalProtect app 6.2.
    The following topics describe the issues addressed in GlobalProtect 6.2:.

    GlobalProtect App 6.2.5 Windows and macOS Addressed Issues

    The following table lists the issues that are addressed in GlobalProtect app 6.2.5 Windows and macOS.
    Issue IDDescription
    GPC-21656Fixed an issue where an unexpected extra string was added to the end of the MFA prompt.
    GPC-21533Fixed an issue where GlobalProtect connected and disconnected in a loop
    GPC-21483Fixed an issue where users are intermittently unable to connect to GlobalProtect and get stuck at the connecting stage.
    GPC-21465Fixed an issue where GlobalProtect is stuck in "Connecting... Finding the Best Available Gateway".
    GPC-21442Fixed an issue where there was a delay in GlobalProtect restoring connectivity after the Windows host woke up from modern standby.
    GPC-21443Fixed an issue where GlobalProtect crashed when the PanGPS service was stopped.
    GPC-21414Fixed an issue where GlobalProtect using SAML authentication gets stuck in a connecting loop upon the expiration of the authentication cookie.
    GPC-21392Fixed an issue where GlobalProtect is stuck in the connecting state for 2-3 minutes during Windows Pre-logon.
    GPC-21387Fixed an issue that prevented users from connecting to Wi-Fi networks when GlobalProtect was disconnected.
    GPC-21355Fixed an issue where GlobalProtect was incorrectly showing as connected during Windows pre-logon.
    GPC-21301Fixed an issue where after upgrading to GlobalProtect 6.2.4, users were unable to connect to GlobalProtect intermittently when Enforcer is enabled.
    GPC-21247Fixed an issue where HIP checks for Disk Encryption status were failing after Windows and Mac hosts were rebooted, on low power mode or were resuming from standby.
    GPC-21206Fixed an issue where GlobalProtect intermittently does not restore connection after the user logs back in or wakes a Windows host.
    GPC-21172Fixed an issue where the GlobalProtect agent gets disconnected right after successful connection when SAML embedded browser authentication is used along with "Enforce GlobalProtect for Network Access".
    GPC-21161Fixed an issue where the notifications prior to 'Login Lifetime Expiration' and 'Inactivity Logout' were not displayed even when enabled.
    GPC-21101Fixed an issue where the embedded browser pop-up with "Login Successful" was displayed for each SAML authentication.
    GPC-21057Fixed an issue where HIP checks for Disk Encryption status were failing on Windows during modern standby.
    GPC-21035Fixed an issue where GlobalProtect HIP did not identify the definition version of the SentinelOne Agent.
    GPC-21024Fixed an issue where a HIP notification configured as "pop-up-message" for pre-logon does not show up. The pop up window is blank.
    GPC-21005Fixed an issue where after submitting the SAML credentials, a blank screen was displayed and GlobalProtect got stuck in that stage.
    GPC-20991Fixed an issue where the 'Extended Key Usage OID' value for certificate selection was deleted during an upgrade of the GlobalProtect agent. This forces users to have to manually select the correct certificate tp be used for authentication.
    GPC-20988Fixed an issue where GlobalProtect failed to resolve DNS queries when the 'Allow traffic to specified FQDN when Enforce GlobalProtect Connection for Network Access is enabled and GlobalProtect Connection is not established' configuration is set.
    GPC-20983Fixed an issue where the GlobalProtect app remains stuck in the connecting stage when Windows computer resumes from sleep.
    GPC-20943Fixed an issue where the GlobalProtect enforcer blocked DHCP packets.
    GPC-20895Fixed an issue where GlobalProtect users on macOS were able to add and modify the portal address even when portal agent configuration was "Allow User to Change Portal Address = NO".
    GPC-20884Fixed an issue where users get disconnected a few seconds after logging in to VDI when GlobalProtect connects. They are unable to reconnect after that.
    GPC-20864Fixed an issue where the GlobalProtect embedded browser login window did not stay pinned to the front of all open windows on Windows and MAC computers.
    GPC-20839Fixed an issue where system extensions on MacBooks were not updated upon GlobalProtect app upgrade.
    GPC-20838Fixed an issue where the HIP report generation was taking longer than the 'Max Wait Time' on Windows devices when anti-malware and disk encryption checks are configured.
    GPC-20771Fixed an issue where GlobalProtect 6.2 users on Windows 11(ARM & Intel) devices cannot connect to GlobalProtect due to "The Parameter is incorrect" error.
    GPC-20770Fixed an issue where certain GlobalProtect HIP checks on Windows devices failed when there was no internet connectivity.
    GPC-20741Fixed an issue where the GlobalProtect app intermittently disconnects from the gateway when using the embedded browser for SAML authentication.
    GPC-20736Fixed an issue where users are being logged out from GlobalProtect when the device wakes up from modern standby and network discovery happens.
    GPC-20700Fixed an issue where macOS users had to enter the SAML username and password each time they refreshed or rebooted their computer especially when using Safari or Embedded browser.
    GPC-20692 Fixed an issue where GlobalProtect 6.2.3 with SAML authentication (via Okta) opens the embedded browser page in the background instead of the foreground.
    GPC-20645Fixed an issue where GlobalProtect app in macOS is stuck in connecting state when the device wakes up from sleep.
    GPC-20626Fixed an issue where the GlobalProtect client overwrites valid authentication override cookie with empty authentication override cookie from portal when using cached portal configuration.
    GPC-20601 Fixed an issue where macOS users are unable to connect to GlobalProtect after upgrading from version 6.2.2 to 6.2.3 via JAMF.
    GPC-20595Fixed an issue where GlobalProtect users were unable to connect after upgrading to 6.2.3-270 and received a "Your internet access is blocked" error during SAML authentication using the embedded browser.
    GPC-20550Fixed an issue where Zoom and Outlook apps intermittently stop connecting on macOS with an error "You are unable to connect to Zoom. Please check your network connection and try again" when the apps are excluded under both domains and applications.
    GPC-20466Fixed an issue where when the tunnel is broken on Windows computers in modern standby mode, the Enforcer does not work even when it is enabled.
    GPC-20442Fixed an issue on appliances running PanOS 10.1.11-h1 and GlobalProtect 6.0.10-811 where the tunnel status failed to update to connected immediately after establishment. This problem was specific to IPv4-only clients connecting to dual-stack (IPv4 + IPv6) GlobalProtect gateways or portals.
    GPC-20441Fixed an issue where HIP reports are sometimes not available on the firewall for newly connected users.
    GPC-20416Fixed an issue where there is no network discovery once the laptop came out of standby.
    GPC-20360Fixed an issue where the GlobalProtect app is stuck in the connecting status after authentication and does not connect until the app is restarted or the computer is rebooted.
    GPC-20292Fixed an issue where RDP to Azure VDI clients disconnects when GlobalProtect is enabled on the VDI client with SAML authentication and with 'Enforce GlobalProtect for Network Access' enabled
    GPC-20191Fixed an issue where PanGPA.exe crashes on Windows clients
    GPC-20114Fixed an issue where GlobalProtect on MacOS was incorrectly selecting client certificates without a private key for certificate authentication.
    GPC-20112Fixed an issue where the GlobalProtect HIP check incorrectly detected Real time protection status for Kaspersky Endpoint Security, which caused the device to fail the HIP check.
    GPC-20072Fixed an issue where domain-based split tunneling was not working on MAC with Edge Chromium or Google Chrome browser though it was working on Safari.
    GPC-19819Fixed an issue where SAML default browser IDP traffic is blocked during a refresh connection when GlobalProtect is connected to the internal network with 'Enforce GlobalProtect for Network Access' enabled.
    GPC-19269Fixed an issue where GlobalProtect would show as "connecting" but never actually connect until the user restarted GlobalProtect on their Windows machine.
    GPC-18943Fixed an issue where GlobalProtect would fail to connect on Windows hosts that were woken up from modern standby by initiating an RDP to the host.

    GlobalProtect App 6.2.4 Windows and macOS Addressed Issues

    The following table lists the issues that are addressed in GlobalProtect app 6.2.4 Windows and macOS.
    Issue IDDescription
    GPC-20741Fixed an issue where the GlobalProtect app intermittently disconnected from the gateway when the user was using the embedded browser for SAML authentication.
    GPC-20640Fixed an issue where the GP App graphical interface on macOS does not close on pressing the ESC key.
    GPC-20585Fixed an issue where the GlobalProtect app could not connect to the GlobalProtect portal when configured with certificate authentication and SAML authentication using an embedded browser
    GPC-20571Fixed an issue where the Report an Issue option was not visible in the GlobalProtect app version 6.2.3.
    GPC-20542Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the GlobalProtect logs did not display the username correctly.
    GPC-20537Fixed an issue where the Login page got redirected twice and opened two separate tabs for GlobalProtect portal and gateway, when the user tried to connect the GlobalProtect app using the SAML authentication method.
    GPC-20531Fixed an issue where, when the user was using Remote Desktop with GlobalProtect, the RDP sessions got disconnected because the GlobalProtect on RDP station got disconnected with a grace period end message.
    GPC-20527Fixed an issue where the Conditional Connect method configured for the GlobalProtect app did not work as expected when the user shifted from external network (home) to an internal network (office). Users had to reboot the system to resolve this issue.
    GPC-20514Fixed an issue where the remote users using GlobalProtect with Connect Before Logon (CBL) were unable to reset their password when using the app with an embedded browser.
    GPC-20455Fixed an issue where the GlobalProtect app intermittently got stuck on the 'Connecting' status when the computer resumed from sleep and a new authentication was needed or authentication cookies had expired.
    GPC-20445Fixed an issue where the GlobalProtect app got stuck in Connecting state after upgrading from PAN-OS 10.1.11-h5 version to PAN-OS 10.1.13
    GPC-20444Fixed an issue where, when the GlobalProtect app was used with the SAML authentication method, the app displayed two pop-up messages; one with a successful authentication message and the other with an authentication failure message.
    GPC-20426Fixed an issue where a new HIP report was not generated when the user disabled AV on an end-user device.
    GPC-20381Fixed an issue where the Windows defender Real Time Protection state and agent version is incorrectly identified in GlobalProtect app version 6.0.8 and 6.2.3.
    GPC-20378Fixed an issue where the GlobalProtect app was used with the SAML authentication method with the embedded browser, the app got stuck while redirecting to the SAML authentication page.
    GPC-20374Fixed an issue where users were unable to connect to GlobalProtect if they accidentally clicked decline on the Terms of Service page.
    GPC-20370Fixed an issue where the Real Time Protection state from SentinelOne was displayed as true even when the app was disabled.
    GPC-20366Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the users tried to authenticate to the app, the screen displayed both authentication success and failed message even when the authentication was successful.
    GPC-20320GlobalProtect unable to authenticate with SAML IdP using embedded browser (webview2) when "Enforce GlobalProtect for Network Access" is enabled
    GPC-20279Fixed an issue where users were presented with suggested user names during SAML authentication after upgrading to GlobalProtect 6.2.3.
    GPC-20263Fixed an issue where the correct label was not associated with the GlobalProtect icon so voice over was unable to read the icon name.
    GPC-20262Fixed an issue where users were unable to select the GlobalProtect icon from the status bar on macOS.
    GPC-20243Fixed an issue where, when the GlobalProtect app was used with an embedded browser, the browser displayed ‘can't reach page’ due to a Windows filter driver issue.
    GPC-20242Fixed an issue where the GlobalProtect app displayed gibberish text on the app.
    GPC-20241Resolved an issue where the GlobalProtect app did not detect HIP information for HP Wolf Security software.
    GPC-20178Resolved an issue where the Certificate Revocation List was sent to a URI that was not an exact match with the URI in the certificate.
    GPC-20163Fixed an issue where the GlobalProtect app was unable to connect to the gateway via IPv6.
    GPC-20162Fixed an issue where the GlobalProtect enforcer blocked some DHCPv6 packets on Windows computers.
    GPC-20157Fixed an issue where the gateway location was not correctly displayed in the Connections panel.
    GPC-20143Fixed an issue where the user was redirected to the Authentication page twice on the default browser for both portal and gateway authentication when SAML was configured.
    GPC-20091Fixed an issue where pre-logon failed when the computer was rebooted, when the machine store had an expired and active certificate.
    GPC-20080Fixed an issue where the GlobalProtect logs displayed different event messages for Windows and macOS devices when the Allow User to Disable GlobalProtect App was set to Allow with Passcode for the GlobalProtect app.
    GPC-20060Fixed an issue where it was possible for the GlobalProtect enforcer to be disabled when there was a network change during portal authentication.
    GPC-20040Resolved an issue where GlobalProtect did not re-check for internal gateways when using cached portal configuration and an external network was previously detected.
    GPC-20028Fixed an issue where macOS users, despite having 'Allow User to Change Portal Address' set to No, were able to choose a different portal from the existing list.
    GPC-20005Fixed an issue where, when the GlobalProtect app was installed on Windows devices, users were able to select the manual gateway and connect to the app even when the regional or global fall back gateway was not configured.
    GPC-20004Fixed an issue where both certificates with and without the specified OID were incorrectly being selected as potential machine certificates.
    GPC-20003Fixed an issue where GlobalProtect users with certificates were unable to connect a gateway on version 6.0.9.
    GPC-19991Fixed an issue where client certificate authentication between embedded browser and IdP (SAML) failed.
    GPC-19972Fixed an issue where users were unable to connect to Prisma Access after a break and had to reboot their computer.
    GPC-19961Fixed an issue where the hamburger menu on the GlobalProtect app was disabled and end users were unable to click on the Report an Issue option when the GlobalProtect app was disabled in Alway-On mode.
    GPC-19930Fixed an issue where the HIP check did not detect the BitLocker disk encryption correctly during windows update, causing the device to fail the HIP check.
    GPC-19918Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the HIP check did not detect CrowdStrike antivirus software correctly, causing the device to fail the HIP check.
    GPC-19889Fixed an issue where, when the GlobalProtect app was installed on Windows machine and Connect Before Logon (CBL) was configured for the app, the app did not start properly when the user logged on to the device.
    GPC-19878Fixed an issue where a typo in the IP address exclusion list was not marked as invalid by the GlobalProtect enforcer, resulting in all IP addresses in the range being allowed.
    GPC-19833Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the Smart card (Yubikey) authentication did not work when the device woke up from sleep mode.
    GPC-19829Fixed an issue where the manual gateway login failed when users tried to login using their user name and password.
    GPC-19751Fixed an issue where the programmatic and visual label for the GlobalProtect form field was not announced.
    GPC-19740Fixed an issue where, when the GlobalProtect app was installed on VDI devices running Windows OS, the GlobalProtect app got disconnected without displaying any message.
    GPC-19696Fixed an issue where, when the GlobalProtect app was installed on endpoints running macOS and the split tunnel was configured based on the application for Zoom, users were unable to access any sites when the split tunnel was disabled for Zoom and moved to full tunnel.
    GPC-19660Fixed an issue where the "Check for Updates" button on GlobalProtect app version 6.2.2 did not work when the activated GlobalProtect version on the firewall was earlier than 6.2.2.
    GPC-19652Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were unable to access the applications and websites when the app got disconnected and reconnected while switching the medium from wired to wireless and vice versa.
    GPC-19629Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the split tunnel feature did not work as expected when Jamf was used to push the configuration policy rules.
    GPC-19610Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, end users were not prompted to enter a password and the app got stuck in Restoring VPN connection state until the cookie was deleted.
    GPC-19603Fixed an issue where the GlobalProtect app displayed a generic SAML login page and not the actual login page for authentication and the connection was not established when cached portal configuration was used.
    GPC-19436Fixed an issue where the screen reader could not identify the image in the GlobalProtect app tray on the devices running macOS causing accessibility issues.
    GPC-19532Fixed an issue where, after upgrading GlobalProtect via the portal prompt, all traffic except DNS was being dropped because the new GlobalProtect extensions were not being loaded.
    GPC-19373Fixed an issue where the HIP remediation pop up is displayed even when the user is disconnected.
    GPC-19373Fixed an issue where the HIP remediation pop up is displayed even when the user is disconnected.
    GPC-19336Fixed an issue where the ADEM portal did not display user information such as User-ID when the ADEM portal was changed from on-premises to Prisma Access.
    GPC-19279Fixed an issue where the GlobalProtect client was not displayed during the upgrade from version 6.0.5-35 to 6.0.8-601.
    GPC-19237Fixed an issue where the GlobalProtect app did not disconnect when the user used the Disable option on the hamburger menu. The tunnel was still up and connected even when the user disconnected the GlobalProtect app.
    GPC-19138Resolved an issue where the exclude for google application was not working for users.
    GPC-19098Resolved an issue where pre-logon setup was not working when GlobalProtect 6.2.1 was deployed via Microsoft Intune.
    GPC-19043Fixed an issue where the GlobalProtect app did not add all routes configured in the access route to the route table.
    GPC-19011Fixed an issue where the GlobalProtect app on a Windows computer was unable to connect to an IPv4 gateway behind a NAT64 device.
    GPC-18933Fixed an issue where the GlobalProtect HIP check incorrectly detected Real Time Protection for Cortex XDR, which caused the device to fail the HIP check.
    GPC-18778Resolved an issue where devices supporting Modern Standby (Microsoft Learn) crashed when they entered sleep mode while the VPN plugin had an active connection and was sending data over its tunnel.
    GPC-18728Fixed an issue where the ‘I Agree’ option on the GlobalProtect app Welcome page did not work as expected when the user selected the option using a keyboard.
    GPC-18702Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the “Allow Manually upgrade failed when the user tried to upgrade the GlobalProtect app version from 6.0.5 to 6.0.7
    GPC-18625Fixed an issue where the Zoom app intermittently stopped connecting on macOS and displayed an error message.
    GPC-18385Fixed an issue where, when the GlobalProtect app got reconnected after the user changed the network access from Wi-Fi (IPv4 only) to Ethernet connection (Dual Stack IPv4 + IPv6), the IPv6 ip-user mapping was missing on the firewall and only IPv6 ip-user mapping was available. The user had to refresh the connection to resolve this issue.
    GPC-15750Fixed an issue where a hyperlink in a HIP notification opened in the GPO-disabled Internet Explorer 11 browser instead of the default browser.
    GPC-14714Fixed an error where the screen reader does the announce the status when the radio button is selected for Network configuration, Routing table, Sockets, and "Logs".

    GlobalProtect App 6.2.3-c287 Windows and macOS Addressed Issues

    The following table lists the issues that are addressed in GlobalProtect app 6.2.3-c287.
    Issue IDDescription
    GPC-20243Fixed an issue where, when the GlobalProtect app was used with an embedded browser, the browser displayed ‘can't reach page’ due to a Windows filter driver issue.
    GPC-20157Fixed an issue where the gateway location was not correctly displayed in the Connections panel.
    GPC-20143Fixed an issue where the user was redirected to the Authentication page twice on the default browser for both portal and gateway authentication when SAML was configured.
    GPC-19991Fixed an issue where client certificate authentication between embedded browser and IdP (SAML) failed.

    GlobalProtect App 6.2.3 Windows and macOS Addressed Issues

    The following table lists the issues that are addressed in GlobalProtect app 6.2.3 Windows and macOS.
    Issue IDDescription
    GPC-19968Fixed an issue where the GlobalProtect agent failed to detect Bitdefender Antivirus Plus on the Windows ARM64 platform during the HIP check.
    GPC-19924Resolved intermittent connection issues for users accessing GlobalProtect via an embedded browser.
    GPC-19901Fixed an issue where the GlobalProtect client for Mac users was intermittently disconnecting and reconnecting.
    GPC-19840Fixed an issue where Mac computers did not display all gateways in the Search Gateway tab.
    GPC-19818Fixed an issue where when the Enforcer was enabled, Jamf connect was not working after the MacBook was rebooted. Users had to log in manually.
    GPC-19784Fixed an issue where the HIP check did not detect McAfee Premium individual.
    GPC-19753Fixed an issue where the GlobalProtect icon could not be selected using the keyboard.
    GPC-19712Fixed an issue where PanGPS crashed on 6.0.4 caused by invalid memory reference. GlobalProtect did not run correctly after the system was rebooted.
    GPC-19686Fixed an issue where translation errors were observed in the GlobalProtect app for French localization.
    GPC-19664Fixed an issue where users were able to deploy GlobalProtect from JAMF on Mac Sonoma, but the connection to the portal was stuck.
    GPC-19659Fixed an issue where macOS users were connected to the GlobalProtect app before they agreed to their company’s terms of service.
    GPC-19656Resolved an issue where connecting to a GlobalProtect gateway with IPv6 from macOS resulted in the tunnel connection dropping every 45 seconds when Endpoint Traffic Policy Enforcement was set to All Traffic.
    GPC-19630Fixed an issue where the prelogon connect method failed on the gateway prelogin stage.
    GPC-19587Fixed an issue where the user could not login with Okta on macOS when Endpoint Traffic Policy Enforcement was set to All traffic.
    GPC-19581Fixed an issue where GlobalProtect indicated that Windows firewall was not enabled in the HIP report even though it was enabled.
    GPC-19545Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were unable to connect to the GlobalProtect app when they used T-Mobile iPhone hotspot.
    GPC-19524Fixed an issue where the GlobalProtect app connection failed when the user used CAS authentication to authenticate to the app. The app displayed the error message, "Username from CAS SSO response is different from the input".
    GPC-19513Fixed an issue where the GlobalProtect client was trying to use the old portal's authorization cookie to login instead of the newly migrated portal. This happened when the user changed from secondary portal to primary portal or vice versa without signing out.
    GPC-19475Fixed an issue where users got connection errors in an embedded browser after the computer woke up from sleep or when the user switched gateways.
    GPC-19449Fixed an issue where the GlobalProtect client was trying to use the old portal's authorization cookie to login instead of the newly migrated portal. This happened when the user changed the portal from secondary to primary or vice versa without signing out.
    GPC-19433Fixed an issue where a small white blank page randomly popped up on the user's screen and the focus shifted to this blank page. This issue occurs while the computer is connected to Global Protect.
    GPC-19431Fixed an issue where interactive components in the session tray on Windows did not receive keyboard focus and were not keyboard operable.
    GPC-19418Fixed an issue where GlobalProtect users randomly experienced issues connecting to the gateway after their computer woke up. This occurred when Enforce GlobalProtect for Network Access was enabled and Tunnel and Proxy was set to agent mode.
    GPC-19416Fixed a GlobalProtect redirection issue in embedded browser. When a user tried to connect to GlobalProtect, an error was displayed while waiting for the SAML response instead of being redirected to the embedded browser.
    GPC-19414Fixed an issue where GlobalProtect Always-On connect method was not triggered after a reboot when the connect-method setting was set to on-demand in the Windows Registry.
    GPC-19403Fixed an issue where OPSWAT was unable to detect Kaspersky after an upgrade from 21.3.10.391 to 21.15.8.493.
    GPC-19400Fixed an issue where the GlobalProtect HIP check did not detect the Definition Date for Bitdefender Virus Scanner, which caused the device to fail the HIP check.
    GPC-19391Fixed an issue where GlobalProtect stayed disconnected even after being unlocked.
    GPC-19387Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app displayed text incorrectly when the system language was German.
    GPC-19374Fixed an issue where the GlobalProtect debug logs displayed information, which was not supposed to display in the logs.
    GPC-19359Fixed an issue where system extensions on MacBook were not updated after the GlobalProtect client was upgraded.
    GPC-19340Fixed an issue where the GlobalProtect app failed to send HIP reports hourly.
    GPC-19337Fixed an issue where the Captive Portal functionality of the GlobalProtect app did not work as expected when the users used public Wi-Fi hotspots.
    GPC-19331Fixed an issue where, when SAML authentication was used to authenticate to the GlobalProtect app, the app used an unknown username ‘SAMLUser’ which was not configured instead of the actual username of the user, which caused an authentication failure.
    GPC-19314Fixed an issue where, when the GlobalProtect app is installed on devices running macOS, the app displayed the message, ‘Downloading in progress’ when the GlobalProtect app was upgraded to 6.0.x using the option ‘Allow Transparently.’ The app should not display the message when upgraded using the transparent method.
    GPC-19284Fixed an issue where GlobalProtect was unable to extend user session.
    GPC-19280 Fixed an issue where, when the GlobalProtect app transitioned from pre-logon to user-logon tunnel, the app did not display the list of gateways for the users to change the gateway. The gateway list was displayed only when the app was refreshed.
    GPC-19262Fixed an issue where GlobalProtect 6.2.1 tried to connect automatically after the user restarted their computer even though the connect method was set to On-Demand.
    GPC-19193Fixed an issue where the GlobalProtect app was unable to fetch Windows firewall and antimalware information correctly.
    GPC-19162Fixed an issue where, when the user upgraded the GlobalProtect version to 5.2.13 or later, the HIP report displayed the DLP ‘Digital Guardian Agent’ as disabled.
    GPC-19107Fixed an issue where some log files were missing from the GlobalProtect bundle when downloaded from the Explore app.
    GPC-19104Fixed an issue where the GlobalProtect HIP report failed to detect the Real Time Protection status for Cortex XDR, which caused the device to fail the HIP check.
    GPC-19083Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the Connection tab under app Settings did not display the connection status and refresh connection did not work when the Settings window was opened.
    GPC-19074Fixed an issue where Login Lifetime was incorrectly translated on the French version of the GlobalProtect 6.2.1 app.
    GPC-19060Fixed an issue where the app Settings -> Connection tab did not display the connection status when the app was changed from a non-tunneled gateway to a tunneled gateway.
    GPC-19044Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the user changed the network from wired to wireless within the organization, the device displayed a blue screen.
    GPC-19023Fixed an issue where, when the GlobalProtect app version 5.2.13 was installed on devices running macOS, the users were unable to connect to the Zoom application.
    GPC-19009Fixed an issue where, when SAML authentication was used to authenticate to the GlobalProtect app and the user changed the gateway to a manual gateway, the app stayed in the ‘Connecting’ stage.
    GPC-18992Fixed an issue where internet via WiFi connection was unavailable for GlobalProtect users after their computer woke up from sleep because the client WiFi adapter was unable to obtain a DHCP IP address. This issue occurred on computers where Enforce GlobalProtect for Network Access was enabled.
    GPC-18983Fixed an issue where the Central Authentication Service (CAS) authentication did not work when the GlobalProtect app was connected to an internal gateway and the app repeatedly opened the SAML authentication page.
    GPC-18913Fixed an issue where the GlobalProtect app displayed the connection status as ‘Not Connected’ even though the app was connected to the internal gateway.
    GPC-18907Fixed an issue where the GlobalProtect app running on macOS endpoints did not query the secondary DNS (when primary DNS is not responding) when the domain was part of the exclude domain list (both network and DNS).
    GPC-18854Fixed an issue where users were prompted twice to authenticate using SAML authentication when used with CAS authentication and authentication override cookie, the GlobalProtect app got stuck in the 'Connecting' stage while trying to connect.
    GPC-18845Fixed an issue, where the GlobalProtect app was installed manually and the user clicked the ‘Get Started’ button, the app displayed the incorrect message, "Oops! Slow or No Network Connection" instead of the actual message "Not Connected" window where they can input their portal address.
    GPC-18828Fixed an issue where split tunnel CNAME records were created before the GlobalProtect tunnel was established.
    GPC-18822Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the device was reset using the Microsoft Recovery tool, the GlobalProtect app was not properly displayed.
    GPC-18815Fixed an issue where the Logon button on the GlobalProtect login screen stopped working after receiving the Microsoft Edge WebView2 runtime, 117.0.2045.36 update on the devices.
    GPC-18750Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect HIP check did not detect the Total Defense antivirus application, which caused the device to fail the HIP check.
    GPC-18733Fixed an issue where the hyperlinks with the URLs containing the "=" character in the HIP notification message did not work as expected and the page did not open when the user clicked the URL.
    GPC-18720Fixed an issue where the GlobalProtect app became unresponsive when the user clicked the ESCbutton during authentication using a hard token.
    GPC-18703Fixed an issue where the GlobalProtect HIP check did not detect the Trellix Endpoint Security application, which caused the device to fail the HIP check.
    GPC-18598Fixed an issue where the GlobalProtect SSO tile was selected instead of the Windows Password tile in the Windows Login screen even though the registry key MakeGPCPDefault was set to No.
    GPC-18384Fixed an issue where GlobalProtect did not connect while Netskope was connected and vice-versa.
    GPC-18379Fixed an issue where, when the IP address type was set to IPv4 and IPv6, the GlobalProtect app could connect only to the manual gateway instead of connecting to the best available gateway.
    GPC-18223Fixed an issue where GlobalProtect experienced a prolonged connection time when IPv6 was disabled on Windows devices.
    GPC-18157Fixed an issue where the GlobalProtect app displayed the Credential Provider language in English when the system language was German.
    GPC-18039Fixed an issue where the GlobalProtect HIP check did not detect the Definition Date correctly for the CrowdStrike application, which caused the device to fail the HIP check.
    GPC-17640Fixed an issue where the GlobalProtect HIP check did not detect the Definition Date correctly for the CrowdStrike application, which caused the device to fail the HIP check.
    GPC-17518Fixed an issue where the GlobalProtect app displayed the status as 'Connected-Internal' even when the app was not connected.
    GPC-17436Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the upload speed of the internet was reduced after a version upgrade.
    GPC-17204Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the certificate information was not accessible even though the GlobalProtect app had full access to the certificate store.
    GPC-16975Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader did not announce the name of the GlobalProtect gateway when the gateway was marked with the star symbol.
    GPC-16584Fixed an issue where the GlobalProtect HIP check did not detect the CrowdStrike antivirus software correctly, causing the device to fail the HIP check.
    GPC-15123Fixed an issue where users were unable to collapse the Change Portal and Change Gateway menus using the Escape key.

    GlobalProtect App 6.2.2 Windows and macOS Addressed Issues

    The following table lists the issues that are addressed in GlobalProtect app 6.2.2 Windows and macOS.
    Issue IDDescription
    GPC-19116
    Fixed an issue where the user faced authentication issues while the GlobalProtect app was attempting to refresh the explicit proxy token.
    GPC-19049
    Fixed an issue where, when the GlobalProtect app was configured in hybrid mode with internal host detection, the app failed to connect and continued to stay in the Connecting state when users tried to connect using SAML authentication.
    GPC-19007
    Fixed an issue where users were unable to connect to the GlobalProtect portal and gateway after upgrading the app version to 6.2.1.
    GPC-19002
    Fixed an issue where the GlobalProtect app did not display the Connect button when the user clicked the Get Started button after the app installation through Jamf.
    GPC-18991
    Fixed an issue where the proxy auto-configuration (PAC) files were not restored as expected after a system reboot or when the user disconnected the GlobalProtect app.
    GPC-18964
    Fixed an issue where the GlobalProtect tunnel got disconnected after 10 minutes on the app versions 6.0.8 and 6.2.1, when the GlobalProtect app was running on macOS devices and SAML authentication was used to authenticate.
    GPC-18861
    Fixed an issue where the GlobalProtect MSI download was getting stuck at 27%.
    GPC-18471
    Fixed an issue where, when multiple wa_3rd_party_host_64.exe processes persisted even after the HIP check, the GlobalProtect app stopped working.

    GlobalProtect App 6.2.1 Linux Addressed Issues

    The following table lists the issues that are addressed in GlobalProtect app 6.2.1 for Linux.
    Issue IDDescription
    GPC-21151
    Fixed an issue where, when the option Allow Authentication with User Credentials OR Client Certificate was set to Yes in the portal configuration, and no valid client certificate was installed on the endpoint, the connection failed with the error: Connection Failed. A valid client certificate is required for authentication without prompting the user for their credentials.
    GPC-20945
    Fixed an issue where, when the GlobalProtect app was installed on Linux endpoints, users were unable to access ephemeral URLs.
    GPC-20605
    Fixed an issue where, when the GlobalProtect app was installed on Linux endpoints with the connect method pre-deployed, the connect method failed to get updated with the portal configuration after the first successful connection.
    GPC-20574
    Fixed an issue where, when the GlobalProtect app was installed on Linux (Fedora 38 version) endpoints, the GlobalProtect HIP check did not detect the SentinelOne application, which caused the device to fail the HIP check.
    GPC-20544
    Fixed an issue where the GlobalProtect app on Linux endpoints was displaying confusing error messages when the user would connect to manual gateways.
    GPC-20525
    Fixed an issue where, when the GlobalProtect app 6.1.4 version was installed on Linux endpoints and the Allow User to Change Portal Address option was set to No in the app settings of the portal configuration, the app did not retain the portal name after a system reboot.
    GPC-20449
    Fixed an issue where the GlobalProtect HIP check incorrectly detected the date for ClamAV virus definition update, which caused the endpoint to fail the HIP check.
    GPC-20398
    Fixed an issue where, when the GlobalProtect app was installed on Linux endpoints, the app could not resolve the DNS queries containing capital letters.
    GPC-20340
    Fixed an issue where, when the GlobalProtect app was installed on Linux endpoints, end users had to reboot the system to reconnect the app when the GlobalProtect got disconnected.
    GPC-19973
    Fixed an issue where, when the GlobalProtect app was installed on Linux endpoints (Ubuntu 22.04.4 LTS) and SAML authentication was used to authenticate to the app, a blank page appeared during the first attempt at SAML authentication every time.
    GPC-19297
    Fixed an issue where the GlobalProtect HIP check did not detect the Last Full Scan Time for Cortex XDR, which caused the device to fail the HIP check.
    GPC-18105
    Fixed an issue where the user was unable to cancel out of SAML authentication in on-demand mode while the GlobalProtect app was in connecting state.
    GPC-17378
    Fixed an issue where, when the GlobalProtect app was installed on devices running System76 coreboot BIOS, the HIP check failed when the Device ID was empty.

    GlobalProtect App 6.2.1 Windows and macOS Addressed Issues

    The following table lists the issues that are addressed in GlobalProtect app 6.2.1 for Windows and macOS.
    Issue IDDescription
    GPC-18789
    Fixed an issue where the GlobalProtect app took a long time to connect to the gateway when the include domain list was used, while the enhanced split-tunnel feature was not used.
    GPC-18788
    Fixed an issue where the GlobalProtect HIP check did not detect McAfee Total Protection as an anti-malware application, which caused the device to fail the HIP check.
    GPC-18594
    Fixed an issue where the GlobalProtect app was unable to send HIP reports when the app was connected using IPv6.
    GPC-18566
    Fixed an issue where the GlobalProtect app incorrectly displayed the gateway as internal when it was connected to an external gateway.
    GPC-18528
    Fixed an issue where the GlobalProtect HIP check incorrectly detected the version for KES 12 (Kaspersky Endpoint Security), which caused the device to fail the HIP check.
    GPC-18509
    Fixed an issue where, when the GlobalProtect app was configured with the Internal Host Detection and Conditional Connect method, the app did not connect to the internal network when the network was changed from external to internal as it should have with the Conditional Connect method enabled.
    GPC-18452
    Fixed an issue where, when the GlobalProtect app was installed on Windows devices the app did not start right away after a system reboot.
    GPC-18426
    Fixed an issue where when the GlobalProtect app was configured with the Disable GlobalProtect set to Allow with Ticket, the app did not display the correct Disable Duration time.
    GPC-18336
    Fixed an issue where the GlobalProtect app got automatically connected after a system reboot even though the connection method configured was On-Demand.
    GPC-18318
    Fixed an issue where, when the GlobalProtect app was connected to the internal gateway, the app displayed the message as Connected - Inter.... instead of Connected - Internal.
    GPC-18281
    Fixed an issue where the MSI install logs showed mutiple messages for Autonomous DEM installation.
    GPC-18251
    Fixed an issue where the GlobalProtect HIP check did not detect McAfee LiveSafe as an anti-malware application, which caused the device to fail the HIP check.
    GPC-18230
    Fixed an issue where, when the user entered credentials during SAML authentication after the set internal login timer, the app displayed an authentication failed message without providing the reason. The Retry button on the app web interface did not work properly when using an embedded browser for authentication. The Retry button was not fully visible on the embedded browser.
    GPC-18175
    Fixed an issue where users were prompted to enter their credentials even when the GlobalProtect app was configured for authenticating with either Authentication Profile /Cookie or Client Certificate.
    GPC-18173
    Fixed an issue where the vertical scroll bar on the GlobalProtect app web interface did not work properly when users tried to select the certificate from the drop-down.
    GPC-18171
    Fixed an issue where users were unable to select the external gateway manually when connected to the internal network. The GlobalProtect stayed in Connecting state and users had to manually disconnect the connection and connect to the internal network to exit the Connecting state.
    GPC-18167
    Fixed an issue where the GlobalProtect app displayed the Prisma Access gateways that are not set for manual selection.
    GPC-18146
    Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the GlobalProtect HIP check did not detect the correct details for Cortex XDR, which caused the device to fail the HIP check.
    GPC-18135
    Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect HIP check detected the WithSecure antivirus software as XProtect, which caused the device to fail the HIP check.
    GPC-18107
    Fixed an issue where the GlobalProtect HIP check did not detect McAfee LiveSafe – Internet Security, which caused the device to fail the HIP check.
    GPC-18092
    Fixed an issue where GlobalProtect connected to an internal gateway got automatically disconnected after a certain period of time.
    GPC-18073
    Fixed an issue where the GlobalProtect app selected an unexpected gateway due to a latency discrepancy seen between PanGPS and packet capture.
    GPC-18060
    Fixed an issue where the GlobalProtect HIP check did not detect McAfee Total Protection, which caused the device to fail the HIP check.
    GPC-18036
    Fixed an issue where, when the No direct access to local network option was enabled on the GlobalProtect app with access routes excluded from the GlobalProtect VPN tunnel, the feature did not work as expected when Endpoint Traffic Policy Enforcement was enabled.
    GPC-17936
    Fixed an issue where the Conditional Connect method did not work as expected and users had to manually connect the app when they changed their network.
    GPC-17921
    Fixed an issue where, when the language was set to Japanese, the time to connect was not displayed properly when Disconnect Timeout for the app was configured.
    GPC-17896
    Fixed an issue where users were unable to connect to GlobalProtect gateway when only one external gateway was added due to the following error: Cannot Verify Server Certificate of Gateway.
    GPC-17795
    Fixed an issue where the GlobalProtect HIP check did not detect the Xcitium Enterprise, the Endpoint Protection Platform by COMODO, which caused the device to fail the HIP check.
    GPC-17776
    Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and GlobalProtect enforcer was configured with allowed FQDNs, users were still able to access the internet and other public domains.
    GPC-17762
    Fixed an issue when the GlobalProtect app was configured with the option Allow User to Disable GlobalProtect App with comment, the option did not work as expected.
    GPC-17748
    Fixed an issue where the GlobalProtect HIP check did not detect the Real-Time Protection status correctly for the CrowdStrike Falcon application, which caused the device to fail the HIP check.
    GPC-17740
    Fixed an issue where, when the GlobalProtect app was connected through the Prisma Access gateway, the upload speed of the internet was reduced to 2 Mbps.
    GPC-17728
    Fixed an issue where users were unable to connect to GlobalProtect gateway when only one external gateway was added due to the following error: Cannot Verify Server Certificate of Gateway.
    GPC-17460
    Fixed an issue where, when the GlobalProtect app was installed on Windows 10 or 11 devices, and when the user tried to authenticate using SAML authentication, the app did not display the Term of Use pop-up on the Welcome page properly.
    GPC-17398
    Fixed an issue where the GlobalProtect app SettingsConnection tab did not display the Assigned IP Address(es) and Gateway IP Address properly.
    GPC-17206
    Fixed an issue where, when Internal Host Detection (IHD) was enabled but failed to detect the internal network properly, the app failed to switch to the external gateway when users switched from an internal network to an external network.
    GPC-17161
    Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect app failed to reconnect and continued to stay in the Connecting state after the device woke up from Modern Standby mode.
    GPC-17099
    When the GlobalProtect app for Windows is upgraded to version 6.0.5, devices with Driver Verifier enabled and configured to monitor the PAN virtual adapter driver (pangpd.sys) display the DRIVER_VERIFIER_DETECTED_VIOLATION Blue Screen error.
    GPC-17001
    Fixed an issue where, when the GlobalProtect app was installed on devices running on macOS, the app did not display the Connect button and Refresh Connection button properly.
    GPC-16978
    Fixed an issue where the GlobalProtect app took a long time to establish a connection due to an erroneous packet capture process.
    GPC-16851
    Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app did not try to auto-connect to the gateway after exceeding the Disable Timeout Value.
    GPC-16397
    Fixed an issue where the GlobalProtect app was installed on devices running macOS, a blank GlobalProtect app user interface was displayed instead of the correct page.
    GPC-16126
    Fixed an issue where the GlobalProtect app did not display the certificate name in the Client Certificate selection field properly.
    GPC-16003
    Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app was not connected when the proxy was configured for Safari or Chrome.
    GPC-15968
    Fixed an issue where the GlobalProtect app was stuck in Connecting state when users failed to authenticate with SAML and using an embedded browser. Users were unable to disconnect the app and had to reboot the device.
    GPC-15262
    Fixed an issue where when single sign-on (SSO) for Smart Cards was used for authentication, users were prompted to enter a PIN instead of a password on the Windows login screen.
    GPC-15234
    Fixed an issue where the app would get stuck at Connecting state while trying to connect to a gateway.
    GPC-15080
    Fixed an issue where when the split tunnel was configured based on the destination domain, split tunneling did not work as expected when IPv6 traffic exclusion was configured.

    GlobalProtect App 6.2.0 Linux Addressed Issues

    The following table lists the issues that are addressed in GlobalProtect app 6.2.0 for Linux.
    Issue IDDescription
    GPC-19792Fixed an issue where an error message was displayed on the GlobalProtect app: Previous authentication attempt timed out. Please select Connect to initiate authentication once again. Despite this error, the VPN tunnel was established, and traffic was routed successfully through the tunnel.
    GPC-19748Fixed an issue where the GlobalProtect app status was connected but no traffic was passing through. This issue occurred after the GlobalProtect Linux app was upgraded from 6.1.3 to 6.1.4 on Ubuntu Version 22.04.
    GPC-19353Fixed an issue where GlobalProtect was stuck in Connecting stage a with Login Successful white page displayed on the default browser instead of the expected Microsoft SAML page.
    GPC-19143Fixed an issue where the users were unable to choose the correct certificate for the app as the configured registry value previousCertificate did not work as expected.
    GPC-18903Fixed an issue where when the GlobalProtect app was installed on Linux devices running on Red Hat version 9, the resolv.conf file was not getting updated with GlobalProtect DNS servers as expected.
    GPC-18820Fixed an issue where some users were unable to connect to GlobalProtect after disconnecting the app.
    GPC-18512Fixed an issue where, when the GlobalProtect app was installed on Linux devices running Ubuntu 22.04 or REHL 9.1, the app got disconnected periodically.
    GPC-18155Fixed an issue where the GlobalProtect main panel was displayed on the bottom right instead of its usual location at the top right. This occurred when an NVidia Graphics GPU driver was installed in the environment,
    GPC-17598Fixed an issue where, when the GlobalProtect app was installed on Linux devices and the GlobalProtect app was connected and the tunnel was up, the DNS requests were sent to the public DNS servers assigned to the physical interface.
    GPC-16980Fixed an issue where users were unable to upgrade GlobalProtect app from 5.3 to 6.0.x or 6.1.x due to file conflicts between packages.

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