Download and Install the GlobalProtect App for Windows

Before connecting to the GlobalProtect network, you must download and install the GlobalProtect app on your Windows endpoint. To ensure that you get the right app for your organization’s GlobalProtect or Prisma Access deployment, you must download the app directly from a GlobalProtect portal within your organization. For this reason, there is no direct GP app download link available on the Palo Alto Networks site.
Before you can download and install the GP app, you must obtain the IP address or fully qualified domain name (FQDN) of the GlobalProtect portal from your GP administrator. In addition, your administrator should verify which username and password information you can use to connect to the portal and gateways. In most instances, the username and password is the same username and password that you use to connect to your corporate network. After you gather the required information, use the following steps to download and install the app:
To run GlobalProtect app 5.0 and later, Windows endpoints require Visual C++ Redistributables 12.0.3 for Visual Studio 2013. If you have not already installed any redistributable packages on your endpoint, the GlobalProtect app installs Visual C++ Redistributables 12.0.3 automatically. If you have already installed Visual C++ Redistributables 12.0.2 or an earlier release, you must either uninstall the existing redistributable packages from your endpoint or upgrade to Visual C++ Redistributables 12.0.3 prior to installing the GlobalProtect app.
  1. Log in to the GlobalProtect portal.
    1. Launch a web browser and go to the following URL:
      https://<portal IP address or FQDN>
      Example:
      http://gp.acme.com
    2. On the portal login page, enter your
      Name
      (username) and
      Password
      , and then click
      LOG IN
      . In most instances, you can use the same username and password that you use to connect to your corporate network.
  2. Navigate to the app download page.
    In most instances, the app download page appears immediately after you log in to the portal. Use this page to download the latest app software package.
    If your system administrator has enabled GlobalProtect Clientless VPN access, the applications page opens after you log in to the portal (instead of the app download page). Select
    GlobalProtect Agent
    to open the download page.
  3. Download the app.
    1. To begin the download, click the software link that corresponds to the operating system running on your computer. If you are not sure whether the operating system is 32-bit or 64-bit, ask your system administrator before you proceed.
    2. Open the software installation file.
    3. When prompted,
      Run
      the software.
    4. When prompted again,
      Run
      the GlobalProtect Setup Wizard.
  4. Complete the GlobalProtect app setup.
    1. In the GlobalProtect Setup Wizard, click
      Next
      .
    2. Click
      Next
      to accept the default installation folder (C:\Program Files\Palo Alto Networks\GlobalProtect), or click
      Browse
      to select a new location and then click
      Next
      twice.
    3. After installation is complete,
      Close
      the wizard.

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