Download and Install the GlobalProtect App for Windows
Before connecting to the GlobalProtect network,
you must download and install the GlobalProtect app on your Windows
endpoint. To ensure that you get the right app for your organization’s
GlobalProtect or Prisma Access deployment, you must download the
app directly from a GlobalProtect portal within your organization.
For this reason, there is no direct GP app download link available
on the Palo Alto Networks site.
Before you can download and
install the GP app, you must obtain the IP address or fully qualified
domain name (FQDN) of the GlobalProtect portal from your GP administrator.
In addition, your administrator should verify which username and
password information you can use to connect to the portal and gateways.
In most instances, the username and password is the same username
and password that you use to connect to your corporate network.
After you gather the required information, use the following steps
to download and install the app:
To run GlobalProtect
app 5.0 and later, Windows endpoints require Visual C++ Redistributables
12.0.3 for Visual Studio 2013. If you have not already installed
any redistributable packages on your endpoint, the GlobalProtect
app installs Visual C++ Redistributables 12.0.3 automatically. If
you have already installed Visual C++ Redistributables 12.0.2 or
an earlier release, you must either uninstall the existing redistributable
packages from your endpoint or upgrade to Visual C++ Redistributables
12.0.3 prior to installing the GlobalProtect app.
Log in to the GlobalProtect portal.
Launch a web browser and go to the following
https://<portal IP address or FQDN>
On the portal login page, enter your
and then click
. In most instances,
you can use the same username and password that you use to connect
to your corporate network.
Navigate to the app download page.
In most instances, the app download page appears immediately
after you log in to the portal. Use this page to download the latest
app software package.
If your system administrator
has enabled GlobalProtect Clientless VPN access, the applications page
opens after you log in to the portal (instead of the app download
the download page.
Download the app.
To begin the download, click the software
link that corresponds to the operating system running on your computer.
If you are not sure whether the operating system is 32-bit or 64-bit,
ask your system administrator before you proceed.
Open the software installation file.
When prompted again,
GlobalProtect Setup Wizard.
Complete the GlobalProtect app setup.
In the GlobalProtect Setup Wizard, click
to accept the default
installation folder (C:\Program Files\Palo Alto Networks\GlobalProtect)
and then click
Although you can
select a different location in which to install the GlobalProtect
app, the best practice is to install it in the default location.
The default installation location is read-only for non-privileged
users and therefore installing to this location protects against
malicious access to the app.